OutreachCRM Pros and Cons

It has the best feature; from calling to managing your leads, it has everything one needs to perform daily duties Review collected by and hosted on G2.com.

There isn't much that I dislike about the software. It can be used by a beginner very easily. It is already better. Review collected by and hosted on G2.com.

It works most of the time, and isn't too hard to use. Review collected by and hosted on G2.com.

It often has technical difficulties and some features are disabled during these times. Review collected by and hosted on G2.com.

Easy to keep things organized, can help speed up prospecting Review collected by and hosted on G2.com.

It could sometimes slow things down when things became out of sync Review collected by and hosted on G2.com.

It is efficient and makes it easy to market to propects. Love this product wish I had it before in every sales role! Review collected by and hosted on G2.com.

The way it does calling, that's the only thing I would change. Review collected by and hosted on G2.com.

I love how easy it is to build the sales cadence, schedule it basis different scenarios and automate the responses accordingly. Review collected by and hosted on G2.com.

The tool is expensive compared to the other competitors out there, they should also have a toned-down version for less Review collected by and hosted on G2.com.

I like the ease f using it and it is user friendly and keeps you organized Review collected by and hosted on G2.com.

It takes time to learn it properly but once I learned it was all good Review collected by and hosted on G2.com.

I really enjoy the ability to import thousands of prospects into the system and then place those prospects into different "sequences" or sales pipelines and go from there. It is efficient and effective in the sense that it holds you to a standard of accountability making sure you are reaching out to your prospects in a timely manner. The automatic email function is very helpful when sending out mass emails to prospects. I really appreciate the aspect of using your work phone to call prospects but calling the prospects using your personal phone as a link. This has been extremely helpful to our company during this time of quarantine. Review collected by and hosted on G2.com.

I don't like how you can't simply add a new prospect into a sequence when you are already into the sequence. You must go back out to the main page and create a new prospect before you can add them to the sequence. It takes more time than necessary. Outreach also limits the number of emails that can be sent out per week. It would be helpful to have an unrestricted amount of emails that can be sent, especially when targeting thousands of prospects. Review collected by and hosted on G2.com.

It is user friendly and has many good functions. I like that I can see all my tasks in one go and I like that I can also filter it out based on what I wanted to prioritize. I like the triggers, the automation, and other functions that help with being efficient. I also like that they have a blog you can read for tips. I also like that we do not need a separate dialer like ring central since it already has its built in dialer. I also like that I can see the analytics for my calls and emails. I can see which emails have good open, click and reply rate. I can see the time frame people are most likely to open my emails or answer my call. I like that I can create my own templates and snippets. Overall, Outreach has made our job easier. Review collected by and hosted on G2.com.

The only thing I do not like I guess is that it can not detect duplicate accounts. It can detect duplicate contacts or prospects but not accounts. Review collected by and hosted on G2.com.

How easy it is to manage and access to prospects and accounts which is amazing to have when you have more than 2,000 people to contact. Not only that, but a whole team can also have a better visual on how calls are doing, how much interaction does the prospect has with your material and how easily it is to integrate to pretty much anything you have. The automated messaging feature is one of the best, the sequences and such are an amazing tool to have. Review collected by and hosted on G2.com.

Well sometimes we have to deal with lags and error, but the Outreach team has a fast response rate, which they can deal with most error in less than 30-minutes. This is great because if you have this for multiple salespeople is something essential because any error can delay productivity. Review collected by and hosted on G2.com.

Ability to control the cadence in which a prospect is contacted Review collected by and hosted on G2.com.

Need more flexibility in sequencing, although this may be an administrator tweak. Review collected by and hosted on G2.com.