I like that I can create sequences and set up automated emails. Review collected by and hosted on G2.com.

It seems unnecessary, especially if another tool already provides automated email and sequence creation. Review collected by and hosted on G2.com.

Ease of creating sequences and the analytics around it. Review collected by and hosted on G2.com.

Nothing as such. Its been the best product I have used in this space Review collected by and hosted on G2.com.

Prospecting for clients and development of sequences Review collected by and hosted on G2.com.

Difficult to integrate with Salesforce and apollo Review collected by and hosted on G2.com.

It has many similar capabilities to other products out there, powerful and expensive. After spending months trying to address some integration issues and not being able to use the product, their team didn't even respond to my ticket. We have sinced moved provider to something agile, easy to use that works well for small teams. Review collected by and hosted on G2.com.

They should work on customer support and fixing bugs. Review collected by and hosted on G2.com.

I love how it integrates with our CRM (Dynamics) and that now that everyone in the company is using it that you can see who has reached out to who and that way there is no over lap. Review collected by and hosted on G2.com.

I wish I had access to more than one phone number. Review collected by and hosted on G2.com.

Outreach allows prospecting and customer communications at scale via messaging tools like sequences, templates, snippets, bulk compose, task organizer - all synced with your CRM (Salesforce) and other platforms like Gmail and Linkedin. Outreach integrates very well with LinkedIn Sales Navigator to allow you to import lists of contacts you'd like to email. Review collected by and hosted on G2.com.

Outreach remains as one of the best choices for communication at scale. Review collected by and hosted on G2.com.

been using it for roughly 7 years and have had it at multiple organizations love the ease of use and seeing what works from tracking and for keeping me on task Review collected by and hosted on G2.com.

The coding can break and the Chrome extension needs an update. Review collected by and hosted on G2.com.

So much cleaner insights on engaged prospects than other platforms Review collected by and hosted on G2.com.

Ai insights were questionable on what was truly the best operating sequence for insights Review collected by and hosted on G2.com.

You can load campaign sequences and quickly review the data to make adjustments and improve results. Review collected by and hosted on G2.com.

I dislike the lack of a "polling" feature. Review collected by and hosted on G2.com.

It is a great sales tool to prospect and reach out to new customers especially when they are in a different time zone. You can also leave voice mails which the customer can check and revert at their own convenience. You can also create email templates, save multiple sequence emails and schedule the emails on the days and timelines you think would be ideal in terms of boosting chances of a response from the customer. The ease of integration is seamless, and it integrates easily with salesforce and other popular platforms. Their customer service and support is great. They are very knowledgeable in terms of the product and are updated with their improvements. I have used outreach in my previous company where I used to do prospecting in the US- East region. Review collected by and hosted on G2.com.

Their user interface is kind of complex, and it is very confusing and time consuming. You will need to scroll through multiple options before you arrive on what you are looking for. It is tough to use it without prior product training. The setup and implementation time takes couple of months which is very long as companies need faster execution time especially if the company is sales centric. Review collected by and hosted on G2.com.