I like that when Outreach Kaia is activated, it records meetings and provides a transcript so that it's easy review what was said when making notes after the call if needed. The reporting functions in Commit are also nice to a point. Review collected by and hosted on G2.com.

Ever since we switched to Outreach it's been a constant battle to see what the next bug will be. My computer has had issues with Chrome crashing, which apparently is a known Outreach bug. Sometimes when we try to access a template, we get a sad emoji-looking square that pops up. You can't skip a step in a sequence without risking it breaking the sequence for some reason, which used to be possible with our previous system and is helpful when we've just reached out to a customer but still want the automatic reminder to reach out. Ring Central has issues all the time to the point I usually have to make a call separately and then log it in Outreach.

Basically, I find the buggy issues in Outreach to be more of a hindrance to my productivity than the positive elements it might have. It's also not user-friendly. It took several training sessions for us to understand where to go to find the items that used to be easy to use in SalesLoft. Their training team also needs work because the trainers we dealt with did not seem to understand what we needed and while they were willing to have several sessions with us, most of them were not helpful at all.

SalesLoft also had an amazing report function where we could customize our own reports and move the columns around to make it easy to see whichever columns the user wanted to see. It was so easy stay on top of our pipeline and make edits from the report. With Outreach, the customization is only at the company level so we are all stuck with the columns we get in the order we get them. Since several teams use Outreach we each have to deal with data that doesn't relate to us to make it work for all.

I can't stress enough how much Outreach takes time out of my day with bug issues more often than it helps me with my sales process. I do NOT recommend it. Review collected by and hosted on G2.com.

I really appreciate how Outreach streamlines the prospecting process by making it simple to create sequences within organizations. Its intuitive design allows me to learn where features are and how to utilize sequences efficiently, enhancing my ability to prospect strategically. The automation capabilities are invaluable, providing consistency in reaching out to contacts, which is critical for breaking into organizations. I am particularly impressed with the ability to import specific contact lists, as it allows me to maintain simplicity and relevance in my messaging on a larger scale without having to do it individually. This feature not only saves me a tremendously significant amount of time but also boosts my success rate by enabling me to track the effectiveness of my communication strategies. Furthermore, the initial setup of Outreach proved to be quite straightforward, allowing our team to quickly deploy and leverage it effectively. Linking Outreach to Gmail has been beneficial for monitoring prospects who have opted out, which enhances our communication management. Overall, my experience with Outreach is positive, and I would highly recommend it. Review collected by and hosted on G2.com.

I wish the actual sequences themselves didn't need to be approved by my admins. That process causes delays and adds extra steps to my workflow. I also think the process of building sequences could be streamlined to require fewer clicks, making it easier to construct them from scratch. Review collected by and hosted on G2.com.

its ability to create and manage sequences effortlessly, which makes prospecting much more efficient. It also integrates seamlessly with other tools, making it a great addition to any existing workflow. Review collected by and hosted on G2.com.

If i have to call prospects i have to do it one by one there should be a parallel dialer Review collected by and hosted on G2.com.

Allows us to create sequences/flows that we can then place prospects and customers into to understand better where they are in the pipeline and/or sales motion. Review collected by and hosted on G2.com.

It seems to be becoming a little outdated. You have competitors like Gong and Apollo, who can perform the same things but with more modules and additional functionality. Review collected by and hosted on G2.com.

I love using Outreach because it seamlessly connects with Nooks, creating a very smooth and easy experience for tracking my daily sales needs. The tool addresses a major issue of lack of visibility by making it super simple for us to keep everything organized. I appreciate the incredible integration Outreach has with Salesforce and Notes, as it connects smoothly with my whole tech stack, significantly enhancing efficiency. The setup process for Outreach is remarkably straightforward and user-friendly, making the transition incredibly easy. Overall, I genuinely believe Outreach is the best application of its kind, having seen many others but none compare. Review collected by and hosted on G2.com.

I find that Outreach can be clunky at times. Additionally, I believe the integration with Nooks could be improved. Specifically, it would be beneficial if it was better tailored to handle recent interactions, like dials or emails opened in the last ninety days, for streamlined follow-ups on good conversations. Review collected by and hosted on G2.com.

Outreach is the "command center" for our sales teams. While it has a steeper learning curve than simpler tools, its ability to automate follow-ups and provide AI-driven meeting assistance (Kaia) is unmatched. It effectively turns manual, messy prospecting into a scalable, predictable science. Review collected by and hosted on G2.com.

New users may find it overwhelming, requiring weeks of training to navigate the multiple layers of menus and settings. But it is worth it. Review collected by and hosted on G2.com.

Outreach is an excellent sales engagement platform, thanks to its AI-driven automation and comprehensive workflow tools. I appreciate these features because they streamline our multichannel outreach and deliver actionable insights for our revenue teams. Review collected by and hosted on G2.com.

The primary downside of Outreach is its high cost and the necessity for training, which can be particularly challenging for those who are new to the platform. These factors often result in frustration during the onboarding process and when trying to scale. Review collected by and hosted on G2.com.

I like that Outreach streamlines our sales processes and it comes with amazing automation features making it even more functional and better.

First, it comes with great sales analytics and since we always get detailed reports, making decision is easy.

It comes with amazing conversational intelligence with helps us understand sentiments and make right decisions.

The tool also handles sales performance management really well and it not only boosts sales but also makes sales agent work easy.

It comes with amazing sales coaching and training features which makes retooling our sales teams easy. Review collected by and hosted on G2.com.

Outreach is one tool that never disappoint. No issues whatsoever. Review collected by and hosted on G2.com.

What I like most about Outreach is how it brings the entire sales workflow into one place. It makes it easier to manage outreach, follow-ups, and the pipeline efficiently, without having to rely on multiple tools. Review collected by and hosted on G2.com.

What I dislike about Outreach is that its dialing capabilities are limited compared to dedicated dialers. It doesn’t offer true parallel dialing, which reduces calling efficiency at scale.

There’s also no strong auto disposition feature, so a lot of call logging and updates still require manual effort. Additionally, needing to purchase and manage multiple numbers separately can be inconvenient.

Overall, while Outreach is great for sequencing and workflow management, it lacks some of the advanced dialing features needed for high-volume outbound calling. Review collected by and hosted on G2.com.

Super easy email and phone outreach for prospects. Review collected by and hosted on G2.com.

There's not much to say here. It's my go to for communication and contact Review collected by and hosted on G2.com.