Precision Sequencing & Automation: Being able to build multi-channel Sequences (email, phone, and LinkedIn) helps ensure that no lead or client follow-up falls through the cracks. It addresses “manual follow-up fatigue” by automating the routine touchpoints, while still leaving room for deep personalization where it matters most.

Conversation Intelligence: The AI-driven Kaia meeting assistant feels like a major win for managers. It delivers real-time coaching cards during calls and then produces structured summaries with clear action items immediately afterward. As a result, the handoff from a “Sales” conversation to an “Implementation” project stays clean and well documented. Review collected by and hosted on G2.com.

1. Steep Learning Curve & UI Complexity

The Issue: The interface is extremely dense. Because Outreach aims to be a “one-stop shop” for everything from sequencing to conversation intelligence (Kaia), new team members often find the dashboard overwhelming and hard to navigate at first.

The Impact: Onboarding a new hire can take weeks rather than days. Even simple tasks—like locating the right button to pause a single prospect in a sequence or tweaking advanced reporting filters - can feel like working through a “maze.”

2. Technical “Glitches” & Integration Friction

The Issue: Sync errors with CRMs (like Salesforce) or mailboxes are a recurring pain point. Users sometimes run into duplicated contacts or broken mappings, where something like a “LinkedIn Task” doesn’t properly update the lead status in the primary database.

The Impact: These small technical hurdles can disrupt a rep’s flow and momentum, forcing time-consuming data cleanup instead of focusing on actual outreach. Review collected by and hosted on G2.com.

I like that Outreach updates fast from Salesforce, so there's no wasting time. There's ongoing support, and Outreach has been wonderful at fixing any issues I've had fast. I love that I get my own phone number, which lets people call me back, leave voicemails, or text me back, creating more trust in my sales process. Review collected by and hosted on G2.com.

I don't like that it doesn't identify duplicate leads. A lot of the times, if there's a duplicate in Salesforce, it gives me an error in Outreach saying that this lead already exists. Sometimes I have to find it and go through hoops to find it. So, yes, the issue is duplicates correction. Review collected by and hosted on G2.com.

I like that Outreach integrates with our CRM, allowing me to easily put most prospects into a sequence. It's easy to send follow-up emails automatically once the prospect is in the sequence. I find it convenient that when someone replies, the sequence stops, so I can manually reach out to the prospect. Sending follow-up and generic emails makes my life easier. Review collected by and hosted on G2.com.

I would say for the pre-established name on the accounts, once you already have that in your CRM record through a specific partner, Outreach doesn't recognize that and includes the partner name on the email, and that is a bit annoying. An AI integration with the CRM to pull the correct account name would be nice, as of now I need to go to ChatGPT or other AI tools to help me and then paste on the Outreach. Review collected by and hosted on G2.com.

I appreciate having Outreach for its ability to dial out and the mobile experience, which is much better than some of the competitors. Running an international team, it was really helpful knowing that my reps in England and Germany could call with no issues. The data insights were really rich and didn't require deep CRM integration. Building a predictable sales engine was important, and the data insights showed how many dials on average it took to make a connect and how many connects led to a meeting, which helped manage headcount. The mobile experience is great as I spend a lot of time out and about, and I can easily hop on the Outreach app to get those rich insights in real-time. Additionally, the initial setup was really easy. The team was very supportive and hands-on, and the solution itself isn't complicated, making it very easy to navigate, which is important for our geographically dispersed team with different levels of sales engagement experience. Review collected by and hosted on G2.com.

Yeah. I mean, for me, it was primarily just the cost. So for a large multinational organization, the cost was okay. But as you move into smaller headcount organizations, it was just too expensive. Review collected by and hosted on G2.com.

I like running sequences in outreach and seeing who opened, who clicked, and it helps me to prioritize who to follow up with. Review collected by and hosted on G2.com.

I need more AI built into outreach. For example, we record our calls with Kaia and it is connected to outreach. I've then built myself my own app that scans the call recording and tells me what the pain points and growth potential are from the call and outside data, I want that available within outreach. Review collected by and hosted on G2.com.

Outreach templates for email and call outreach is incredibly helpful for mass sending updates to my customers. My enablement team and marketing teams can upload templates and outreach (no pun intended) goals and sending those customized email communications is quick and efficient - especially helpful given I manage hundreds of customers and need to move fast! I have very easily integrated this into my workflow.

I also love the Gmail integration, specifically because I can see when & how often a customer opens an email. That insight is incredibly impactful. I have fully integrated Outreach into my daily (and hourly, honestly) workflow. Review collected by and hosted on G2.com.

Almost too many options of tags vs. additional fields that it gets a bit busy and hard to navigate. Could be the way we utilize it, though! Review collected by and hosted on G2.com.

I really like that Outreach is very user-friendly. The easy integration with other tools like ZoomInfo, Lusha, and CRMs such as Salesforce is a big plus for me. The integrations allow us to directly pick and communicate with prospects without juggling different tools, which saves a lot of time and effort. I also appreciate the intelligence of Outreach in tracking emails and calls, and how the analytics improve our reporting processes. The initial setup was very easy, taking only about five minutes, and we've experienced no outages in the two years I've been using it. Overall, the tool has been running very well for us. Review collected by and hosted on G2.com.

Nothing as such Review collected by and hosted on G2.com.

Sequencing contacts and being able to add your own sequences, even at a rep level - it's super flexible and empowering for both managers and reps. Review collected by and hosted on G2.com.

It can become a bit of a graveyard for old contacts if not maintained and cleaned up regularly. Around once a quarter, reps clear out everyone from cadence. It could also be more intuitive to see previous conversations and activity with a contact, that may have come from another rep. Review collected by and hosted on G2.com.

I love how Outreach integrates with all the other tools we use, like NOOKS, Salesforce, and Sales Navigator. I like the home page where they provide all the information and an overview of everything, including all the tasks pending. I find using Outreach very easy; I create several sequences in a week and easily modify them. I can check emails and see who has viewed my emails, and all of it is very easy. For my day-to-day basis, it's very helpful. Honestly, I don't have any complaints. For whatever I have used it, I have loved it. Review collected by and hosted on G2.com.

No problems that I have found while using Outreach Review collected by and hosted on G2.com.

It perfectly organises the entire sales journey. As a salesperson, I use it the most. It's very easy to use, and the support team is very professional as well. It has a plethora of features, that help me reach to prospects easily. Review collected by and hosted on G2.com.

The phone calls get dropped sometimes, resulting in a poor experience with the prospect. The software syncs with the in-house Freshsales CRM tool is slow. Review collected by and hosted on G2.com.