--- title: Outreach Reviews meta\_title: 'Outreach Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3574 reviews by the users' company size, role or industry to find out how Outreach works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 3574 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Outreach Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward. [(80 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661800&qs=pros-and-cons#reviews) Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively. [(49 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661386&qs=pros-and-cons#reviews) Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates. [(47 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1660847&qs=pros-and-cons#reviews) Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach. [(41 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657600&qs=pros-and-cons#reviews) Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity. [(41 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1659207&qs=pros-and-cons#reviews) Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance. [(32 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662492&qs=pros-and-cons#reviews) Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively. [(23 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657367&qs=pros-and-cons#reviews) Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process. [(21 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1658192&qs=pros-and-cons#reviews) Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively. [(19 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662212&qs=pros-and-cons#reviews) Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach. [(16 mentions)](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662465&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Outreach ##### 1. Ease of Use Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward. [ See 80 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661800&qs=pros-and-cons#reviews) See Related User Reviews ![Kevin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin H.") KH Kevin H. Small-Business (50 or fewer emp.) 0.5/5 "Predatory Contracts" What do you like about Outreach? They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ##### 2. Automation Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively. [ See 49 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661386&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ![Ichrak M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ichrak M.") IM Ichrak M. Small-Business (50 or fewer emp.) 5.0/5 "Outreach Turns Chaotic Sales into High-Precision, Automated Sequences" What do you like about Outreach? What I like best about Outreach is its ability to transform chaotic sales activities into a high-precision, automated sequence that ensures no lead ev ##### 3. Helpful Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates. [ See 47 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1660847&qs=pros-and-cons#reviews) See Related User Reviews ![Kevin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin H.") KH Kevin H. Small-Business (50 or fewer emp.) 0.5/5 "Predatory Contracts" What do you like about Outreach? They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ##### 4. Features Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach. [ See 41 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657600&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ![Andres P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres P.") AP Andres P. Small-Business (50 or fewer emp.) 4.5/5 "Couldn't live without it" What do you like about Outreach? There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days ##### 5. Time-saving Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity. [ See 41 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1659207&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Good platform" What do you like about Outreach? I dont use Outreach much for the email outreach capabilites. I use it moreso for the calendar scheduling functionality which I really enjoy. ![Andres P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres P.") AP Andres P. Small-Business (50 or fewer emp.) 4.5/5 "Couldn't live without it" What do you like about Outreach? There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days ### 5 Cons or Disadvantages of Outreach ##### 1. Missing Features Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance. [ See 32 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662492&qs=pros-and-cons#reviews) See Related User Reviews ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Mid-Market (51-1000 emp.) 5.0/5 "Very functional and intuitive" What do you dislike about Outreach? Reporting could be improved. Needs more flexibility with what reports can be built LB Lauren B. Enterprise (\> 1000 emp.) 4.5/5 "Outreach" What do you dislike about Outreach? I would love to have a text or chat feature. ##### 2. Learning Curve Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively. [ See 23 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657367&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Automation, CRM Sync, and AI Insights That Streamline Outreach" What do you dislike about Outreach? Training before using Outreach takes a ln extra effort, getting more challenging The too many options that Outreach have makes the navigation proces ![Shohan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shohan M.") SM Shohan M. Enterprise (\> 1000 emp.) 5.0/5 "Outreach: The Command Center That Makes Prospecting Scalable" What do you dislike about Outreach? New users may find it overwhelming, requiring weeks of training to navigate the multiple layers of menus and settings. But it is worth it. ##### 3. Limitations Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process. [ See 21 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1658192&qs=pros-and-cons#reviews) See Related User Reviews ![Katherine T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine T.") KT Katherine T. Mid-Market (51-1000 emp.) 4.5/5 "Intuitive Sequencing with Solid Integration" What do you dislike about Outreach? Sometimes there are tasks that get bottlenecked that I want to move forward, but I have to go to a specific setting to be able to do so. I can't do it ![Rachel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel W.") RW Rachel W. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Content Creation with Meaningful Analytics" What do you dislike about Outreach? I wish they made it easier to make bulk actions. I often find myself taking a screenshot of a list of prospects to remember who I'm taking out of one ##### 4. Limited Customization Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively. [ See 19 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662212&qs=pros-and-cons#reviews) See Related User Reviews ![Kevin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin H.") KH Kevin H. Small-Business (50 or fewer emp.) 0.5/5 "Predatory Contracts" What do you dislike about Outreach? Their product is ok, but quickly going out of date - competitors and AI are rendering their solution obsolete. We would have been more willing to supp ![Dylan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan S.") DS Dylan S. Mid-Market (51-1000 emp.) 5.0/5 "Very functional and intuitive" What do you dislike about Outreach? Reporting could be improved. Needs more flexibility with what reports can be built ##### 5. Integration Issues Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach. [ See 16 mentions ](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662465&qs=pros-and-cons#reviews) See Related User Reviews ![Jamaine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamaine W.") JW Jamaine W. Enterprise (\> 1000 emp.) 5.0/5 "Sales Boost and Seamless Integration, Minor Glitches" What do you dislike about Outreach? I find that Outreach can be clunky at times. Additionally, I believe the integration with Nooks could be improved. Specifically, it would be beneficia ![Matt P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt P.") MP Matt P. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Task Management at Its Best" What do you dislike about Outreach? UI can be overwhelming. Integration issues, especially with CRMs or mailboxes, are often cited: syncing errors, duplicated contacts, broken mappings. ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Enterprise (\> 1000 emp.) 4/29/2026 "Outreach!!!" 4/5 What do you like best about Outreach? Precision Sequencing & Automation: Being able to build multi-channel Sequences (email, phone, and LinkedIn) helps ensure that no lead or client follow-up falls through the cracks. It addresses “manual follow-up fatigue” by automating the routine touchpoints, while still leaving room for deep personalization where it matters most. Conversation Intelligence: The AI-driven Kaia meeting assistant feels like a major win for managers. It delivers real-time coaching cards during calls and then produces structured summaries with clear action items immediately afterward. As a result, the handoff from a “Sales” conversation to an “Implementation” project stays clean and well documented. Review collected by and hosted on G2.com. What do you dislike about Outreach? 1. Steep Learning Curve & UI Complexity The Issue: The interface is extremely dense. Because Outreach aims to be a “one-stop shop” for everything from sequencing to conversation intelligence (Kaia), new team members often find the dashboard overwhelming and hard to navigate at first. The Impact: Onboarding a new hire can take weeks rather than days. Even simple tasks—like locating the right button to pause a single prospect in a sequence or tweaking advanced reporting filters - can feel like working through a “maze.” 2. Technical “Glitches” & Integration Friction The Issue: Sync errors with CRMs (like Salesforce) or mailboxes are a recurring pain point. Users sometimes run into duplicated contacts or broken mappings, where something like a “LinkedIn Task” doesn’t properly update the lead status in the primary database. The Impact: These small technical hurdles can disrupt a rep’s flow and momentum, forcing time-consuming data cleanup instead of focusing on actual outreach. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Performance: Solving the "Execution Gap" The problem is inconsistent follow-up and "leaky" pipelines, where potential deals or project handoffs fall through the cracks because everything depends on manual tracking. The benefit is that Outreach addresses this rigor gap by systemizing repetitive work. Its Sequences make sure multi-channel touchpoints - email, phone, and LinkedIn - happen automatically and on schedule. For my team, that translates into a 20–30% boost in productivity, because we’re not wasting time figuring out who to call next; the platform surfaces the "next best action" based on real-time engagement data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ana G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana G.") AG Ana G. Activations Specialist Computer Software Mid-Market (51-1000 emp.) 4/28/2026 "Seamless Salesforce Integration, Fantastic Support" 5/5 What do you like best about Outreach? I like that Outreach updates fast from Salesforce, so there's no wasting time. There's ongoing support, and Outreach has been wonderful at fixing any issues I've had fast. I love that I get my own phone number, which lets people call me back, leave voicemails, or text me back, creating more trust in my sales process. Review collected by and hosted on G2.com. What do you dislike about Outreach? I don't like that it doesn't identify duplicate leads. A lot of the times, if there's a duplicate in Salesforce, it gives me an error in Outreach saying that this lead already exists. Sometimes I have to find it and go through hoops to find it. So, yes, the issue is duplicates correction. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? I use Outreach to streamline my tasks. It integrates with Salesforce, saving me time as I can directly call contacts from there and manage everything in one place. This integration, along with preset task groups, boosts my workflow efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Diego S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego S.") DS Diego S. Inside Sales Representative Enterprise (\> 1000 emp.) 4/8/2026 "Streamlined Prospecting with Seamless CRM Integration" 4.5/5 What do you like best about Outreach? I like that Outreach integrates with our CRM, allowing me to easily put most prospects into a sequence. It's easy to send follow-up emails automatically once the prospect is in the sequence. I find it convenient that when someone replies, the sequence stops, so I can manually reach out to the prospect. Sending follow-up and generic emails makes my life easier. Review collected by and hosted on G2.com. What do you dislike about Outreach? I would say for the pre-established name on the accounts, once you already have that in your CRM record through a specific partner, Outreach doesn't recognize that and includes the partner name on the email, and that is a bit annoying. An AI integration with the CRM to pull the correct account name would be nice, as of now I need to go to ChatGPT or other AI tools to help me and then paste on the Outreach. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? I use Outreach to easily send follow-up emails automatically, integrate with our CRM, and manage prospect sequences. It pauses sequences for manual outreach if someone replies, making my workflow easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![A.J. A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "A.J. A.") AA A.J. A. SMB & MM Sales Leader - UK Mid-Market (51-1000 emp.) 4/7/2026 "Powerful Sales Engagement with Outstanding Mobile Experience" 5/5 What do you like best about Outreach? I appreciate having Outreach for its ability to dial out and the mobile experience, which is much better than some of the competitors. Running an international team, it was really helpful knowing that my reps in England and Germany could call with no issues. The data insights were really rich and didn't require deep CRM integration. Building a predictable sales engine was important, and the data insights showed how many dials on average it took to make a connect and how many connects led to a meeting, which helped manage headcount. The mobile experience is great as I spend a lot of time out and about, and I can easily hop on the Outreach app to get those rich insights in real-time. Additionally, the initial setup was really easy. The team was very supportive and hands-on, and the solution itself isn't complicated, making it very easy to navigate, which is important for our geographically dispersed team with different levels of sales engagement experience. Review collected by and hosted on G2.com. What do you dislike about Outreach? Yeah. I mean, for me, it was primarily just the cost. So for a large multinational organization, the cost was okay. But as you move into smaller headcount organizations, it was just too expensive. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? I use Outreach for managing pipe generation and deal progression. It helps my team dial out seamlessly and provides rich data insights without deep CRM integration, which is great for tracking sales metrics on the go. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 4/3/2026 "Great Sequence Tracking for Smarter Follow-Ups" 4/5 What do you like best about Outreach? I like running sequences in outreach and seeing who opened, who clicked, and it helps me to prioritize who to follow up with. Review collected by and hosted on G2.com. What do you dislike about Outreach? I need more AI built into outreach. For example, we record our calls with Kaia and it is connected to outreach. I've then built myself my own app that scans the call recording and tells me what the pain points and growth potential are from the call and outside data, I want that available within outreach. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Outreach helps me to build templates and sequences to share content with prospects. When I open my email outreach is tied to my email and I can easily use one of my templated emails for follow up. I also use the sequences frequently and I can see who is truly engaged and who I should do a phone follow up with. Outreach also easily integrates with salesforce to push data into my CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Annie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annie W.") AW Annie W. Enterprise Account Manager Hospitality Mid-Market (51-1000 emp.) 1/16/2026 "Feature-Rich and Flexible for How We Utilize It" 4.5/5 What do you like best about Outreach? Outreach templates for email and call outreach is incredibly helpful for mass sending updates to my customers. My enablement team and marketing teams can upload templates and outreach (no pun intended) goals and sending those customized email communications is quick and efficient - especially helpful given I manage hundreds of customers and need to move fast! I have very easily integrated this into my workflow. I also love the Gmail integration, specifically because I can see when & how often a customer opens an email. That insight is incredibly impactful. I have fully integrated Outreach into my daily (and hourly, honestly) workflow. Review collected by and hosted on G2.com. What do you dislike about Outreach? Almost too many options of tags vs. additional fields that it gets a bit busy and hard to navigate. Could be the way we utilize it, though! Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Streamlining communications to hundreds of clients, tracking calls & emails, and insights into customer engagement in when and how often they open my emails. With Outreach templates for outreach, I don't have to repopulate one email for multiple clients - instead with a few clicks of a button in Outreach I can send 1x1 emails to a mass customer list - eliminating the need to copy & paste and avoid avoidable mistakes that can occur with manual emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Naveen Prasath C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naveen Prasath C.") NC Naveen Prasath C. Enterprise Financial Advisor Enterprise (\> 1000 emp.) 4/30/2026 "Seamless Customer Outreach with Powerful Integrations" 5/5 What do you like best about Outreach? I really like that Outreach is very user-friendly. The easy integration with other tools like ZoomInfo, Lusha, and CRMs such as Salesforce is a big plus for me. The integrations allow us to directly pick and communicate with prospects without juggling different tools, which saves a lot of time and effort. I also appreciate the intelligence of Outreach in tracking emails and calls, and how the analytics improve our reporting processes. The initial setup was very easy, taking only about five minutes, and we've experienced no outages in the two years I've been using it. Overall, the tool has been running very well for us. Review collected by and hosted on G2.com. What do you dislike about Outreach? Nothing as such Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? I use Outreach to save time and effort by directly calling prospects and integrating smoothly with Salesforce. The analytics and visibility have improved our sales team's efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/7/2026 "Flexible Contact Sequencing That Empowers Managers and Reps" 4/5 What do you like best about Outreach? Sequencing contacts and being able to add your own sequences, even at a rep level - it's super flexible and empowering for both managers and reps. Review collected by and hosted on G2.com. What do you dislike about Outreach? It can become a bit of a graveyard for old contacts if not maintained and cleaned up regularly. Around once a quarter, reps clear out everyone from cadence. It could also be more intuitive to see previous conversations and activity with a contact, that may have come from another rep. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? Outreach solves the problem of end-to-end tracking of outreach to a prospect, benefitting me by saving time, and keeping me more organised and targeted in my prospecting. It also allows me and reps to see activity on contacts and accounts, to avoid reaching out to the same prospect, but also allowing to gather more context prior to outreach due to previous conversations. Review collected by and hosted on G2.com. Show More 4/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Maria F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria F.") MF Maria F. Business Development Representative Mid-Market (51-1000 emp.) 5/18/2026 "Seamless Integrations, Effortless Use" 5/5 What do you like best about Outreach? I love how Outreach integrates with all the other tools we use, like NOOKS, Salesforce, and Sales Navigator. I like the home page where they provide all the information and an overview of everything, including all the tasks pending. I find using Outreach very easy; I create several sequences in a week and easily modify them. I can check emails and see who has viewed my emails, and all of it is very easy. For my day-to-day basis, it's very helpful. Honestly, I don't have any complaints. For whatever I have used it, I have loved it. Review collected by and hosted on G2.com. What do you dislike about Outreach? No problems that I have found while using Outreach Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? I use Outreach for cold outbound, helping me get in touch with prospects and send them cold-emails. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mayank S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank S.") MS Mayank S. Senior business development manager Mid-Market (51-1000 emp.) 7/25/2025 "A must have tool for every salesperson" 4.5/5 What do you like best about Outreach? It perfectly organises the entire sales journey. As a salesperson, I use it the most. It's very easy to use, and the support team is very professional as well. It has a plethora of features, that help me reach to prospects easily. Review collected by and hosted on G2.com. What do you dislike about Outreach? The phone calls get dropped sometimes, resulting in a poor experience with the prospect. The software syncs with the in-house Freshsales CRM tool is slow. Review collected by and hosted on G2.com. What problems is Outreach solving and how is that benefiting you? It provides a comprehensive list of features that organises the prospect, companies, sales sequences and reachouts all under one roof. This is beneficial for me to start my day on a good note. I know its a one stop solution for all my needs as a salesperson Review collected by and hosted on G2.com. 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