OutboundEngine Pros and Cons

The look of the emails. So far they are not helpful at all. Review collected by and hosted on G2.com.

Everything else. I am in the middle of a customer service nightmare with them. It feels like it's a game to them, and unfortunately, it's infuriating to me. The sales team lied to me about what they provide and what I would still do to be able to produce my emails and content. They are refusing to correct the technical issues I have experienced using their platform, and the most infuriating part is they refuse to talk to me about it. You are not provided with a direct line to your account manager, and your account manager will flat out refuse to talk to you, as will their supervisors. Forget about trying to downgrade your account, the people who handle that are too busy to talk to you as well. They tell you you need to schedule a time to talk to your account manager, soonest theyre available, 2 WEEKS FROM NOW!!! Want to downgrade so your not wasting so much money on them, you have to schedule for that, when is that person available, they don't have an answer for that, but they will be in touch with you. Review collected by and hosted on G2.com.

I struggle to find anything to put here. Review collected by and hosted on G2.com.

We signed up with Outbound Engine with high hopes they would help us grow and post content for us. Thinking they would be able to do what they say they could, we signed a 1-year deal. After using them now for 4 months, we are very unhappy with the product they offer! The content they post is not relevant, and we have not gotten one lead from the service. We are stuck using them even though the service is terrible because we signed a 1-year contract. I would recommend going with another company. Review collected by and hosted on G2.com.

The tracking ability of their blasts they send for us. Review collected by and hosted on G2.com.

The information OutBound Engine sends is not relevant to my industry. They have not done what they said would be done. We signed a 1-year agreement with them so we are stuck with a service that does nothing to generate business for us. WARNING Stay clear of working with OutBound Engine. Review collected by and hosted on G2.com.

Nothing.. other than set up. It is not some of the rep's fault their service doesn't work. Review collected by and hosted on G2.com.

They trick you into a "verbal contract" which is unheard of - I have tried cancelling for over a year - consistantly for the past 5 months - I call at least monthly and demand cancellation of services. Review collected by and hosted on G2.com.

I was looking for a program initially that would help me manage my clients, as I had a difficult time keeping my current and past clients' contacts organized. I wanted to be able to reach out to past clients regarding recurring shoots and potential jobs, and I wanted some way to let them know what I was up to so I was top of mind whenever they needed to book a job. OutboundEngine streamlines this outreach process, and their content is professional and thorough without looking too sales-y. It has addressed the disorganization issue while bringing in new leads and initiating recurring jobs with past clients. Review collected by and hosted on G2.com.

OutboundEngine is an expensive service, which was hard to justify at first since I am just getting my business off the ground. Review collected by and hosted on G2.com.

Its interface is quite simple to handle which is a great point in its favor, it has also been an excellent ally in terms of digital marketing, since it allows me to verify the effectiveness, scope and progress of my campaigns, which It allows me to have a greater reach to the public, which translates into a greater number of clients for me, also the customer service is quite attentive to any situation that arises, which makes me feel quite confident with the staff Review collected by and hosted on G2.com.

None, everything about this application has been the most useful and practical for me. Review collected by and hosted on G2.com.

Article posts on social media were organized. Review collected by and hosted on G2.com.

They did not connect to my emails and I did not have one direct contact from using their service after paying thousands of dollars. Review collected by and hosted on G2.com.

The campaign marketing was great, the topics were on the money, and they sent out a campaign every couple of weeks. They were very supportive during this pandemic and very helpful in getting my payments pushed when I needed it. Review collected by and hosted on G2.com.

Your locked into a contract. At the time I became a client I didn't realize I would be locked into a contract for a year. Being a new business owner that was a struggle sometime to make the payments. Review collected by and hosted on G2.com.

Nothing so very useless and way too expensive for nothing worthwhile Review collected by and hosted on G2.com.

Sales person lied and said I could get out of it after the initial 6 months. Buyer beware. Customer service is atrocious. They say I am stuck paying $299 a month for another 6 months for a cheesy newsletter that no one read. $299 for a newsletter...ridiculous...Totally not willing to work out a deal to have customer be satisfied. DO NOT WASTE YOUR MONEY. I can recommend actual products that work. Be in touch. Review collected by and hosted on G2.com.