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The only value add is there content creation, which is supposedly in-house Review collected by and hosted on G2.com.
They sold their product as an A2P SMS service but didn't provide it. Because it was sold as a completely different product, they canceled high up, Mitchell Reeder, canceled my service. He then informed me I couldn't receive a refund, because they didn't charge me the six-month cancellation fee although I had never even set up the service or had completed the on boarding call. He was also very condescending on the phone to me and my team which we didn't appreciate. Review collected by and hosted on G2.com.
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154 out of 155 Total Reviews for OutboundEngine
Overall Review Sentiment for OutboundEngine
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When I first signed up, I had a dedicated account manager who was great! We spoke every month, she asked what was working and what wasn't. She went through my marketing thoroughly, made suggestions and then before we got off the call, she made sure to calendar our next meeting. Review collected by and hosted on G2.com.
Once they revamped their business model and got rid of the dedicated account managers it was impossible to connect with anyone. You can only go through "success@outboundengine.com" and never would I receive any emails or phone calls as requested. I finally got a hold of someone in billing after several months of trying and that person agreed to reduce my monthly charge. I still had no contact of anyone ever reaching out to see how I was liking the product. I wasn't. Then I've been trying to cancel for several months and no one calls or emails back. They are just taking the money and running with it. Do not sign up for this company. They will take your money and do the bare minimum. There are months that my FB was not linked and they didn't care and didn't do anything about it except to continue charging me monthly dues. Review collected by and hosted on G2.com.
Engagement with visitors to the website and email of any convo afterward Review collected by and hosted on G2.com.
1- As a real estate business, clients often return to look at properties. Our best clients were annoyed at having to click off the pop-up every visit.
2- When we canceled, we thought it was over. After months (20) of continued billing, our bookkeeper asked if this was still active. No, it was not. And we should not have been billed. When calling in to double-check our cancellation, we were told that after you "speak with a Solutions Specialist, who will confirm the cancellation or non-renewal via email." The account will be closed... We did not get an email and did not know we needed to look for one. They can see the service was discontinued and will not refund the overbilling. It is theft and poor business practice. Review collected by and hosted on G2.com.
Newsletters sent on your behalf. Nothing else positive Review collected by and hosted on G2.com.
Everything else. If you want to spend $600 a month to have newsletters sent and nothing else, this product is for you! when i started, I had an account executive that was super helpful and called me every month to make sure I was utilizing the product and understood all the features. apparently sometime ago, they were acquired by ElM Street Technologies and everything about them has sucked ever since. And i mean EVERYTHING! They told noone about the sale, then raised their price $70 per month without notifying their customers, got rid of their client success managers (also without telling the customer) and don't actually offer the product at the price that they advertize online.
Good luck trying to get ANYONE to call you back for any reason! I have tried emailing, calling, etc. I did finally receive a phone call back 8 days after my request, but it was from an anonymous # so i didn't answer. Called right back and no one answers the phone. Called a different line and the girl said she has no idea why they didn't notify us of the change of ownership, cost increase and service and product decrease. She said i am not eligible for the prices online. those are only available for new clients, but there is no fine print stating that on the website. Since she obvously couldn't help me, i asked for a supervisor. She said there is no one available and someone will call me back whenever they have time. I asked if that would be less than 8 days which is how long the last all took and she, of course, didn't know.
DO NOT sign up for this company!!! They are beyond horrible and it's rediculously expensive and they make it impossible to cancel! Please don't get burnded like i did. I think they offered a decent product at one point but since aquired by ELM STREET TECHNOLOGY they absolutely suck! Review collected by and hosted on G2.com.
Absolutely nothing - for real worst company/people ever! Don't sign up, it is a scam! Review collected by and hosted on G2.com.
They are really good at selling their product, that's a fact. After you sign up, forget about it, Their system is ridiculous, even the first meeting to explain what and how to use it is PURE BS - they do not answer calls, they do not call you back or reply to emails and, they will not cancel your contract - I mean, you can't - they won't speak with you and you have no access to the subscription/settings part. I NEVER had issues before like this, never been scammed like this! WORST COMPANY EVER!!!! Review collected by and hosted on G2.com.
Nothing that I like about the product or especially service. Review collected by and hosted on G2.com.
3 calls and 5 e-mails left before getting a response 2 weeks after initial request - have requested termination for 3 months, no response. Waste of money Review collected by and hosted on G2.com.
Nothing. This company was subpar in every way. Your posts will match everyone else who uses the service for your profession. Honestly you could pay a high school student to exceed their performance for the same price.
Customer service is outsourced to overseas, which is fine... however, any help I needed had to be transferred to someone in the states and they took days to call back.
Shady business practices and will be reporting them to BBB. Stay away, honestly, there are much better products out there, with better customer service, and if not... they at least don't make it impossible to cancel. Review collected by and hosted on G2.com.
The products are low quality and and the funnel is confusing for customers.
Absolutely abysmal customer service, and even worse cancelation policy. Very scammy feeling. Absolutely do not recommend. Review collected by and hosted on G2.com.
Sounded like it would be easy to use and most important to me, that I could have control over the content Review collected by and hosted on G2.com.
Turns out you can either use all of their content and add your content to it or you have to create all new content and format it in a program that isn't user friendly Review collected by and hosted on G2.com.
I love the idea and the promises that the sales team made to me. Increase email open by 2x, increase click-through by 50%. We actually saw a decline in both metrics. Review collected by and hosted on G2.com.
False advertising. Terrible content that wasn't applicable to my market, region, or hemisphere. All the lousy click bate. It actually became an embarrassment for me and my brand. They also don't tell you that they will filter out large swaths of your email contacts. If you have anyone with a Yahoo! email account, they are out. They have this logic to reduce bounce and spam, which was interesting because all my work email does now since using them is go into everyone's spam folder. So lame. So they failed on all accounts and all promises, you would think they would let you cancel, NOPE! you have to keep paying. So I asked them to at least stop sending emails out on my behalf, they agreed, and kept sending the terrible emails. Review collected by and hosted on G2.com.
This company is the opposite of innovative. They are basic, cookie cutter, and will lie to you to get your business. Review collected by and hosted on G2.com.
They lied about their services. On several initial sales calls, I explicitly told them I was not looking for a company that was going to have the same posts across the industry. For the first post, I signed into LinkedIn and saw 8 other Realtors had shared the same bs article. They assured me that my content would be original. It was not. When I reached out to customer service they simply set me up on a sales call to try and get me to utilize other aspects of their services. The newsletter. I was told on the front end that it would be highly customizable. It is not. customer service was always rude, and manipulative. They would not do anything to work with me. Just would ignore me for weeks then get some low-level hourly employee to call me with some scripted response to my questions where they would interrupt me all while just repeating the same lines over and over. STAY AWAY FROM THIS COMPANY! Review collected by and hosted on G2.com.
Willing to work with my schedule and didn't truly PRESSURE me to get the product but were forthcoming that they were looking for my business.
Amber Harding was my sales agent and she was willing to call me back a full WEEK after our first phone call which means a lot to me in my line of work. Review collected by and hosted on G2.com.
A little robotic in the sales pitch. I would have preferred a more open dialogue designed to get down to the heart of what I wanted to accomplish. Instead I had to look beyond the pitch for that value but in the end we found it. Review collected by and hosted on G2.com.
