swaroop k.
SK
swaroop k.
Manager - Program Management
Mid-Market (51-1000 emp.)
"Effortless Meeting Summaries, Needs More Format Options"
4.5/5
What do you like best about Otter.ai?

I love how Otter.ai helps capture important notes while allowing me to focus on discussions during calls. The feature that provides discussion points based on the speakers who contribute is incredibly valuable. It also generates a summary and outlines decisions made during the calls, which assists me in following up with speakers on their tasks effectively. I find it extremely beneficial to use Otter.ai as a formal minutes document. In scenarios where we have more than four or five members participating in a call, Otter.ai excels at capturing every comment from each participant, making the minutes of the meeting more effective. Additionally, the initial setup of Otter.ai was very easy, which enhanced my overall experience with the product. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I find the lack of options to export documents in multiple formats limiting. I'm also concerned about data security with Otter.ai. Additionally, offering at least one hour of free trial per day in the free version would allow users to better assess the product's benefits, potentially increasing Otter.ai's clientele. Review collected by and hosted on G2.com.

IH
Ildi H.
Business Analyst
Small-Business (50 or fewer emp.)
"The best transcription tool I've used"
5/5
What do you like best about Otter.ai?

I've tried a few transcription tools, but so far Otter is the best when it comes to recognising speech. Otter captures spoken words very well. Now that it has AI functions as well, it's even easier to keep on top of long calls. I use it every time I have a call longer than 15-20 minutes, or if it's an important one. It's really easy to use as well. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

Otter sometimes struggles with acronyms and product names, even if added to the custom vocabulary. Certain, thicker accents (e.g., Scottish) can also be a bit problematic. The AI function is good, but perhaps could be improved a bit when it comes to creating summaries and searching for content. Review collected by and hosted on G2.com.

David Z.
DZ
David Z.
Managing Partner
Small-Business (50 or fewer emp.)
"Great for Centralized Notes, But Faces Tough Competition from Google"
3.5/5
What do you like best about Otter.ai?

It puts all of your meeting notes in one place and we can share meeting notes within the company. It also easlily intgrates in to our Gmail. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I liked it until Google Meet integrated gemini note taker that more easily integrates in to Google Workspace at no extra cost. Now, I only use Otter.ai for meetings that are not on Google Meet. Review collected by and hosted on G2.com.

Jeffrey W.
JW
Jeffrey W.
Currently between roles. My last role when using Otter was program director
Small-Business (50 or fewer emp.)
"Great notetaker for more than just meetings"
4.5/5
What do you like best about Otter.ai?

Otter has helped me take and process notes in real time and share them immediately after meetings. I also like that I can use it to record in-person meetings from my phone and then process them in Otter or another LLM like ChatGPT to develop next steps or prototypes of policies or programs based on the meeting. Another use is the recording of podcasts or webinars to develop learning modules to deepen my ability to recall key concepts and applications of what was covered. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I had issues adding Otter in meetings that are already in progress, ending up with just a recording from my own mic. This is certainly my fumble, but I would like to see a simpler way to do this. Review collected by and hosted on G2.com.

Verified User in Financial Services
CF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Versatile Transcription for Podcasts and Meetings"
4.5/5
What do you like best about Otter.ai?

I mainly use it to transcribe podcasts, but it does much more than that. It can also record and transcribe Zoom calls, Google Meets, and other meetings, which makes it really versatile. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I had set up a link incorrectly, and it started on every call. I was able to fix it by disconnecting my calendar. Review collected by and hosted on G2.com.

Natalie D.
ND
Natalie D.
Director of Product
Small-Business (50 or fewer emp.)
"Simplifies Communication, Easy Setup"
4/5
What do you like best about Otter.ai?

I use Otter.ai for recording videos and audios for different team members and sometimes for external folks as well. I appreciate the screen sharing, as it makes it easier to communicate hard topics. The initial setup of Otter.ai was easy, which is a plus. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

It's just an extra app and now I use Slack for that tool. Review collected by and hosted on G2.com.

Jamie C.
JC
Jamie C.
Professional Speaker and Trainer
Small-Business (50 or fewer emp.)
"Back to human connection with AI"
5/5
What do you like best about Otter.ai?

It allows me to have face-to-face conversations without worrying about remembering what was said. I start on my phone and then put my phone down and enjoy the session.

THen the POWER is in the AI chat. It's nice you get a summary and action items listed from the session, but what do you do WITH IT? That's where the AI chat comes in - you can ask questions and more about what was said to take the conversation to the next step. Super easy! Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

Probably the space - I use it so much I need to upgrade to keep up with my conversations. But isn't that a testament to how good it actually is? Review collected by and hosted on G2.com.

Bharti G.
BG
Bharti G.
Training Head
Small-Business (50 or fewer emp.)
"Your AI assistant for smarter meetings"
4.5/5
What do you like best about Otter.ai?

Automatic meeting summaries & real-time transcription are the best features it has. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

Limited language support, correctness of notes when multiple people are talking together. Review collected by and hosted on G2.com.

Chinesa R.
CR
Chinesa R.
Tutor
Small-Business (50 or fewer emp.)
"Incredibly Useful and Versatile for Note-Taking"
5/5
What do you like best about Otter.ai?

I appreciate Otter.ai's seamless integration with tools like Zoom and Google, which simplifies my workflow immensely. The setup process was very user-friendly, allowing me to create an account within minutes. The ability to take notes during meetings lets me focus on the discussion, which is invaluable given my memory issues. I love that it captures both transcripts and summaries, offering critical details in an accessible format. Otter.ai's versatility across platforms makes it an essential tool, and the reminder feature through my calendar ensures I'm always prepared for meetings. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I feel somewhat restricted by the free version of Otter.ai. While I appreciate the functionality it offers, I am aware that there are additional features accessible only through a paid subscription. Unfortunately, as someone who is self-employed, affording the subscription isn't feasible for me at the moment. I wish I could access those additional features without financial burden. Review collected by and hosted on G2.com.

Kasey C.
KC
Kasey C.
Facilitator
Small-Business (50 or fewer emp.)
"From Creative Passion to Purpose to Profit"
5/5
What do you like best about Otter.ai?

I am a master life coach and seminar facilitator. I have always wanted a software program that could transcribe my mp3 recordings onto a Word Document. I searched and searched and searched. And, in the vernacular of the younger generation, "Say less." My search is over. I found Otter.ai while taking an AI course online. And I have found it to be everything I was looking for and more. In my personal opinion, it is the best transcription software on the market. I promise you it has become my personal assistant and a best friend, all in one.

What I like most about Otter.ai is what it gives me the power to do with my recorded sessions, videos and mp3. It gives me an overview, action items, an outline, a transcript that I can edit, a number of workplace templates to choose from, from general to sales to user research interview. It's remarkable. I use it every day to build my online presence as a master life coach and speaker. It is easy to integrate with all of my Zoom meetings, and I love that. I can upload the URL of my YouTube videos and Otter.ai transcribes them. And it does the same with my Facebook Live Closed Groups sessions.

The things you can ask Otter.ai is endless. The things you can ask it to generate from your document is ingenious. IT IS MORE THAN A TRANSCRIPTION SOFTWARE. It is the future of how I do everything as a life coach and a speaker. It is easy to use and it is so much fun to use a creative person.

Otter.ai has helped me to craft my creative passion as a life coach and a speaker into an all-powerful passion that generates an incredible profit for me. The value that I now bring to the market as a master life coach and seminar facilitator is astronomical, and with Otter.ai I was able to increase the value that I bring to the market really fast. When it comes to my documents, if I can think it, Otter.ai can help me create it. I have yet to use customer support, but I can only imagine that customer support is just as fantastic.

Otter.ai is worth every penny I invest in using it. It is quite inexpensive to be honest. I started out with the PRO plan and I soon upgraded to the BUSINESS plan. I was using it so much that I did not want to run of out of transcription minutes.

All I can say is, "Thank you, Otter.ai! You have taken my work to another level of greatness! Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

What I like least about Otter.ai is that sometimes it does not always begin recording my sessions on time. It lags sometimes and that is okay. However, it is 97% true to being on time, all the time. Review collected by and hosted on G2.com.