SL
Shanea L.
C
Small-Business (50 or fewer emp.)
"Silent Meeting Backup with Audio Recording and Transcription"
4/5
What do you like best about Otter.ai?

It silently joins meetings you host can act as a backup with audio recording and offer transcription. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

transcription with Caribbean accents are often not as accurate given regional pronunciations of words. Review collected by and hosted on G2.com.

Guler C.
GC
Guler C.
Intellectual Property Rights Specialist
Mid-Market (51-1000 emp.)
"User"
5/5
What do you like best about Otter.ai?

Otter.ai significantly reduced my note-taking burden during meetings and conversations. By automatically transcribing discussions, I never miss any details and can easily search for the information I need afterward. This saves me time and allows me to focus more on the key topics. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

The feature I use the most is the automatic transcription of meeting recordings and the ability to highlight important parts. In addition, the easy sharing option within the team helps everyone work from the same document, which speeds up collaboration. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Simple Auto-Transcription That Makes Call Reviews Effortless"
4/5
What do you like best about Otter.ai?

Simple auto-transcription of calls for easy review and reference. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

Like any AI transcription tool, the auto speaker detection and transcript accuracy isn't perfect, but usable. Review collected by and hosted on G2.com.

Yolande R.
YR
Yolande R.
Human Resources Manager
Mid-Market (51-1000 emp.)
"Phenomenal!"
5/5
What do you like best about Otter.ai?

Having been accustomed to 'note taking' most of my HR career it was an instant relief to have that being executed by 'Otta' which made it so much easier to focus on conducting interviews! Ease of integration especially for virtual interviews and the ability to collaborate and share the information with my Team. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

In some instances, I forgot to mention that I had an AI companion that would be part of the interview process...lol. Not a dislike but getting accustomed to having Otta as my virtual 'Sidekick' Review collected by and hosted on G2.com.

Luca P.
LP
Luca P.
Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech
Marketing and Advertising
Small-Business (50 or fewer emp.)
"AI Meeting Transcription and Summarization"
5/5
What do you like best about Otter.ai?

Otter.ai stands out as a robust solution for real-time meeting transcription, automated note-taking, and AI-powered insights. The platform integrates seamlessly with major conferencing tools such as Zoom, Google Meet, and Microsoft Teams, providing consistent, accurate transcriptions without manual intervention. The OtterPilot feature automates the entire meeting workflow, from joining scheduled calls to capturing audio, generating summaries, and extracting action items.

✅ Key features that work reliably:

• Live Transcription & Captions: Otter.ai delivers high-accuracy, real-time transcription during meetings, interviews, lectures, and everyday conversations. Transcripts are available immediately and can be searched, edited, and shared within the platform.

• Automated Summaries & Action Items: After each meeting, Otter.ai generates concise summaries and highlights action items, making it easier to review key points and next steps without sifting through lengthy transcripts.

• AI Meeting Assistant: The assistant can automatically join meetings based on calendar integration, record audio, capture shared slides, and produce detailed notes and summaries.

• AI Chat & Channels: Otter.ai includes an AI chat feature for querying meeting content (“What’s the deadline?”), drafting emails, and collaborating asynchronously with teammates.

• Multi-Platform Support: Otter.ai is accessible via web, mobile apps (iOS and Android), and browser extensions, ensuring coverage across devices and workflows.

• Searchable & Shareable Notes: All notes are indexed for keyword search, and sharing options support team collaboration and external distribution.

• No-Bot Option in Google Meet: The Chrome extension allows transcription without adding a bot as a visible participant, which is useful for privacy or meeting etiquette.

• Slide Capture: Otter.ai can automatically capture and attach images of presentation slides shared during virtual meetings, enriching the meeting record. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

• Pricing Structure: Some advanced features, such as extended transcription minutes, team management, or integration depth, are gated behind higher-tier subscriptions. For organizations with heavy usage, costs can escalate quickly.

• Occasional Accuracy Issues: In noisy environments or with speakers who have strong accents, the AI transcription can misinterpret words or miss context, requiring manual correction. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Notetaking made easy"
5/5
What do you like best about Otter.ai?

Otter captures accurate notes, summarize discussion points, and highlight action items so that all everyone doesn't have to wonder if they missed anything. It was very easy to learn how to use key features of the software. I tried the free version first and impressed with the ease of using it in meetings. I use it literally daily. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

Sometimes Otter.ai has difficulty with recognizing various accents. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Real-time transcripts, summaries, and next steps that make everything easier"
5/5
What do you like best about Otter.ai?

Everything. I have the transcripts in real time during the calls, summaries, next steps. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

sometimes in Spanish it is a bit difficult to create transcripts Review collected by and hosted on G2.com.

Oyebola R.
OR
Oyebola R.
Founder
Small-Business (50 or fewer emp.)
"Effortless Call Transcriptions with Otter.ai"
4.5/5
What do you like best about Otter.ai?

I really value Otter.ai's easy and unique interface, which makes it simple to use. The transcription feature is excellent for saving time and keeping records of calls and conversations. I also love the live meeting feature that records meetings, takes screenshots, and summarizes discussions, even when I'm driving. The ability to go back and review highlighted speaker names is incredibly helpful. These features collectively make Otter.ai a tool I am willing to repurchase. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I would increase the free time from 300 to 500. Review collected by and hosted on G2.com.

Lisa S.
LS
Lisa S.
President
Small-Business (50 or fewer emp.)
"NEW FRONTIER! What did I do before Otter.ai? I wasted time!"
5/5
What do you like best about Otter.ai?

Otter.ai is truly a game changer and technology that can make your life EASIER! I record meetings, my thoughts, shopping lists, work letters to people, etc. As a professional consultant, I find capturing my thoughts while I speak has made my writing easier! I can kickstart every letter or email and stop wasting time trying to remember what was said or agreed upon. Also, the summary provided with action items is fabulous! Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

Nothing, but just sometimes with bad wifi, it doesn't capture words correctly. Review collected by and hosted on G2.com.

Wedding DJ Matthew B.
WB
Wedding DJ Matthew B.
DJ and owner
Small-Business (50 or fewer emp.)
"The best note taking software yet."
5/5
What do you like best about Otter.ai?

I love Otter. this is a game changer. You definitely need it for your business or even in your in school or at your job. Having all of you notes of meeting at your finger tips is amazing. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

The one thing I would like is to print out the summaries. If I could do that it would be very helpful. Review collected by and hosted on G2.com.