Otter.ai Reviews & Product Details

I initially started using Otter.ai when I was working with a client whose accent was sometimes difficult for me to understand. I regularly attended meetings with people from different countries, and understanding everyone's accent during discussions was sometimes challenging. Otter.ai helped me a lot by providing live captions and meeting transcripts, so I could follow the conversations more easily and refer back to anything I missed.

Over time, I started using more of its features, including automated meeting note-taking and Otter AI Chat. I find it especially useful to review meeting discussions, go through important points, and get information without having to listen to the entire recording again. It has made my meetings much more productive and helped me avoid missing important details.

What I like most is that I don't have to depend entirely on my ability to understand every word during a live meeting. I can focus on the discussion and use the transcript and notes whenever I need clarification. Review collected by and hosted on G2.com.

Although Otter.ai is very useful, the transcription is not always completely accurate. Sometimes it misinterprets certain words, especially when people speak quickly, use technical terms, or have strong accents. I also find that the generated meeting notes may occasionally miss some context or details, so I prefer to review them before relying on them. Improving transcription accuracy across different accents and speaking styles would make the experience even better. Review collected by and hosted on G2.com.

When I am in long-form meetings, using Otter.ai to transcribe minutes means I can concentrate on being present with the meeting contents, rather than trying to participate and make notes at the same time - which in the past has proven difficult for me to feel as if I am participating to the level I would like. Review collected by and hosted on G2.com.

When I first starting using the platform the default setting was that it would ask to auto-join each video call I participated in. I didn't know this at the time and as such I was receiving transcriptions of calls that did not need notes taking. In time I worked out how to turn that default setting off so the transcriptions only took place during meetings where I required that service. Review collected by and hosted on G2.com.

What I like most about Otter.ai is its clean, easy-to-use interface and how quickly it converts recordings into accurate text. Its AI Chat and summary features save a lot of time, while integrations with meeting tools make it more useful. The free plan is helpful for getting started, and the overall experience is simple even for new users. Review collected by and hosted on G2.com.

Sometimes Otter.ai struggles with accents, background noise, or unclear audio, which can affect transcription accuracy. The free plan also has limitations on transcription minutes, and some advanced AI features require a paid subscription. More flexible pricing and better accuracy would make the experience even better. Review collected by and hosted on G2.com.

What I like best about Otter.ai is how it simplifies meeting documentation by automatically transcribing conversations and capturing important discussion points. It makes it easier to review meeting notes, identify key takeaways, and keep track of action items without having to write everything down manually. This saves time, improves organization, and helps ensure important details aren't missed during meetings. Review collected by and hosted on G2.com.

One downside of Otter.ai is that the transcription isn't always completely accurate, especially when multiple people are speaking or there is background noise. Sometimes, meeting notes may need to be reviewed and edited to ensure all the details are correct. I would also appreciate more flexibility with certain features and usage limits to make it easier to get the most out of the platform. Review collected by and hosted on G2.com.

The recent update (October 2026) seems to have improved its voice recognition skills to the extent that it can quickly scan Parliamentary debate recordings and recognise any voices it's heard before. That ability to correctly identify a large number of people is a major boon. Review collected by and hosted on G2.com.

It can sometimes get "stuck" trying to identify the second and subsequent appearances of a new voice when the first appearance didn't give it much audio to analyse. In that situation it spends a lot of time "thinking" only to give up - and it won't let me cut the process short by manually assigning the speaker. Review collected by and hosted on G2.com.

It records and transcribes meetings in real time, which lets me stay focused on the conversation instead of constantly typing notes. The transcripts are generally accurate and easy to search, and I also get a quick summary afterward. It can join Zoom and Google Meet calls with minimal setup, so it’s simple to start using right away. Review collected by and hosted on G2.com.

The free plan comes with monthly minute limits and a cap on how long each conversation can be. I’ve also noticed the accuracy drops with accents, background noise, or when people talk over each other, so I still end up having to correct some sections. Review collected by and hosted on G2.com.

Otter.ai makes meeting transcription and note-taking much easier. I like how it automatically captures conversations, identifies speakers and generates summaries with key discussion points. It is particularly useful for reviewing meetings, tracking action items and saving time on manual note-taking. Review collected by and hosted on G2.com.

The free plan has fairly restrictive limits, particularly the monthly transcription allowance and the maximum duration for each conversation. The accuracy of summaries can also vary depending on audio quality, accents and how many people are speaking. More flexibility with longer meetings and exporting notes would make the free version more useful. Review collected by and hosted on G2.com.

I like that it is very good at recording the meeting, and sending notifications. It is one of those tools that if you are a casual user then you will love, but if you are needing more this might not be the one for you. It is easy to integrate. Review collected by and hosted on G2.com.

I don't always like that even though turning off notifications, they still appear. I don't like that sometimes the recap isn't helpful in the summary. I feel like having specific types of meeting recordings would be helpful. Review collected by and hosted on G2.com.

What I like best about Otter.ai is its exceptional accuracy in real-time automated transcription and seamless workflow integration. The tool excels at live speaker identification and generates highly coherent automated summaries directly after meetings. Its smooth integration with video conferencing platforms like Zoom and Google Meet allows our team to focus entirely on discussions without worrying about manual note-taking, making review and follow-up tasks fast and organized. Review collected by and hosted on G2.com.

What I dislike most about Otter.ai is that its transcription accuracy drops considerably when handling specialized industry terminology or strong non-native accents, requiring extra post-meeting editing. Furthermore, the free plan has fairly tight monthly limits, and navigating or editing lengthy transcripts in the web interface can feel somewhat clunky when multiple speakers overlap frequently. Review collected by and hosted on G2.com.

AI Meeting Notes has changed the way I run discovery calls because I can stay focused on how the prospect answers, instead of scrambling to capture budget, competitors, dates, technical concerns, and names while the conversation keeps moving. Live Transcription and Speaker Identification give me enough context to review the call afterward without relying on memory, and AI Chat is especially helpful when I need a precise answer rather than yet another generic summary. For example, I might ask which implementation concern came up, who sounded like the economic buyer, or what we actually committed to before the next meeting. Being able to query both the current conversation and previous meetings is particularly valuable on longer sales cycles, where important details end up scattered across several calls. AI Meeting Workflows are more useful to me than a simple recap because they pull deal information into a repeatable structure and help prepare follow-up actions. On an enterprise opportunity, we ended a call with several technical requests and a shift in timing, and having the summary, action items, and CRM-ready context already organized saved me from having to rebuild the entire conversation at the end of the day. Review collected by and hosted on G2.com.

Otter is expanding quickly into agents, workflows, MCP, and more connected sources. That opens up a lot of possibilities, but it can also turn what used to be a simple meeting-notes tool into another system that needs real governance. For a sales team, I think it works best when Sales Ops maintains a small set of reliable templates and workflows, rather than letting every AE invent their own process. Otherwise, the automation can end up creating as much inconsistency as it removes. Review collected by and hosted on G2.com.