Otter.ai

By Otter.ai

4.4 out of 5 stars

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Otter.ai Reviews & Product Details

Pricing

Pricing provided by Otter.ai.

Basic

Free
1 User

Otter.ai Media

Otter.ai Demo - AI powered real time transcription
Otter uses AI to provide real-time recording and transcription of meetings, lectures, and other voice conversations. You can use the Otter AI Chat feature to ask questions or to generate content from the transcript.
Otter.ai Demo - AI powered meeting summary
At the end of the meeting, Otter will automatically email meeting participants with a summary of the meeting.
Otter.ai Demo - AI Live Meeting Summary
During the meeting or lecture Otter provides a live summary to help catch you up or follow along.
Otter.ai Demo - OtterPilot for Sales provides Key Sales Insights
Otter uses AI to extract key sales insight from your sales call including details like budget, pain points, authority and needs.
Otter is genAI that unlocks the fullest potential of your meetings to make you and your team more productive.
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Otter is genAI that unlocks the fullest potential of your meetings to make you and your team more productive.
OtterPilot for Sales is launching first for enterprise customers. Don't miss the chance to be ahead of the competition. Learn more: https://otter.ai/sales-teams
Play Otter.ai Video
OtterPilot for Sales is launching first for enterprise customers. Don't miss the chance to be ahead of the competition. Learn more: https://otter.ai/sales-teams
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Otter.ai Reviews (473)

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Reviews

Otter.ai Reviews (473)

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4.4
474 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its real-time transcription and automatic meeting summaries, which significantly enhance productivity by allowing them to focus on discussions rather than note-taking. The ability to highlight key points and share notes easily is also highly valued. However, some users note that transcription accuracy can be affected by accents and background noise, requiring occasional manual corrections.

Pros & Cons

Generated from real user reviews
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Pratiksha S.
PS
Senior Software Engineer
Mid-Market (51-1000 emp.)
"Efficient Transcription, Keeps Work Organized."
What do you like best about Otter.ai?

- Otter.ai automatically transcribes meetings and converstaions, saving me hours of taking note-taking every week.

- I can highlight key points, add comments, and easily share transcripts with my team, which keeps everyone on the same page.

- The serach feature helps me quickly find past topics, and i even use it to record personal ideas or reminders.

- Very helpful in interview processes. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

- Transcriptions are not always accurate, requires manual corrections. Improving accuracy for these cases would save time.

- Processing very long recordings can be slow. Faster handling of large files would improve efficiency. Review collected by and hosted on G2.com.

Jay G.
JG
Safety Manager
Small-Business (50 or fewer emp.)
"Otter.ai Streamlines Meeting Minutes with Clear Summaries and Action Items"
What do you like best about Otter.ai?

When I was running meetings with multiple people, keeping track of everything discussed for the meeting minutes was becoming increasingly difficult. Using Otter.ai to record the meetings, distinguish between different speakers, and generate summaries with clear action items has streamlined my workflow. It’s now much easier to stay on top of what was said and what needs to happen next, and I can work more efficiently as a result. With Otter.ai's ability to manage vocabulary, I was able to insert various terms and nicknames that we use in house, and Otter was quickly able to learn these words, eliminating further transcript editing. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I’ve noticed that when I use Otter.ai during conference talks, it doesn’t always distinguish clearly between different speakers. It also frequently assigns the wrong name to a voice, so I end up spending more time than I’d like going back and editing the transcript. Review collected by and hosted on G2.com.

Jerome B.
JB
Student and nerd
Research
Small-Business (50 or fewer emp.)
"A Must-Have for Note-Taking Efficiency"
What do you like best about Otter.ai?

I use Otter.ai for note-taking and appreciate its ability to capture important details like time and date. I also like that I can ask Otter questions about something, and it can answer the questions, which aids in my note-taking process. The initial setup was easy enough due to having assistance with the installation. I rate Otter.ai 9 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

What could be improved in Otter.ai is that sometimes Otter.ai will misspell words, which can be a problem because it can cause the a.i to get a question wrong? Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Small-Business (50 or fewer emp.)
"Effortless Meeting Notes and Follow-Ups"
What do you like best about Otter.ai?

I really like Otter.ai's interface and the simplicity of its use. It's very easy to use, and I don't have to do much to utilize the technology. Its integrations with my GoToMeeting and teams is great. I have daily meetings with my team and use otterai to enhance our monthly performance as a team. Not only is it a great tool, but the pricing is great and makes it a no-brainer to use. Also, their support team has been great helping with onbroading and anything I need. I think their AI technology is one of the best. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

At this time OtterAI has been an amazing tool, that has helped my teams monthly performance and made all my meetings more meaningful because of the notes I get once they are done. So, I really don't have any dislikes at this time. Maybe, the fact that original when our meetings were done it sent out a blast email to my whole team without me knowing that was going to happen. So I shut that off Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Mid-Market (51-1000 emp.)
"Speaker Tagging for Hybrid Meetings—No AI Attendee Needed"
What do you like best about Otter.ai?

I like that I can record meetings where multiple participants are in a conference room and others are remote and it still tags each voice correctly. With other solutions, it's based on each video/audio feed. This means if there are 3 people in-person in a conference room, it counts this all as one person. With otter, I can just put my phone on the table with the app open and it labels everyone correctly in the transcript. I don't even have to have my computer with me or be logged into the meeting. Also there's not a AI attendee to the meeting, which feels intrusive sometimes. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

It's expensive compared other options, but I think it's 100% worth it. Review collected by and hosted on G2.com.

Aniket V.
AV
Senior Business Development Manager
Small-Business (50 or fewer emp.)
"Otter.ai Makes Meeting Notes Effortless with Real-Time Transcription"
What do you like best about Otter.ai?

We’ve had a great experience using Otter.ai for meeting notes and team collaboration. It automatically transcribes meetings in real time, which has saved our team a lot of manual effort and ensured that important discussion points are never missed. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

transcription accuracy drops when there is background noise, overlapping conversations, or strong accents, which means the notes still require some manual editing. Review collected by and hosted on G2.com.

JV
Technical Recruiter
Mid-Market (51-1000 emp.)
"Saves time with automatic notes"
What do you like best about Otter.ai?

What I like best about Otter.ai is how accurately it transcribes meetings in real time. It saves me a lot of time by automatically creating notes and summaries, so I can focus on the conversation instead of writing everything down. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

What I don’t like is that it sometimes misses or misinterprets words, especially with accents or background noise. Also, some useful features are only available in the paid version. Review collected by and hosted on G2.com.

Will R.
WR
Investor
Small-Business (50 or fewer emp.)
"Great note taking assistant at the doctors office!"
What do you like best about Otter.ai?

It’s usually very good at transcribing the conversation but some technical terms give it difficulty. I use it in a medical context when I go to doctors appointments so it would be nice if it could somehow figure out context and maybe it would make it easier to figure out what the technical terms are that are used (that it sometimes misses). Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

Sometimes it misses words and when you ask it questions about the chat it doesn’t seem as astute as other AI models. Review collected by and hosted on G2.com.

MH H.
MH
Senior Assistant Director
Small-Business (50 or fewer emp.)
"Seamless Meeting Management and Note-Taking"
What do you like best about Otter.ai?

I use Otter.ai for meeting minutes and note-taking, which resolves scheduling challenges by attending meetings on my behalf. I particularly like that it provides meeting notes summarized neatly and to the point. I also appreciate how it syncs with my calendar and reminds me when my meeting is coming up. This makes handling back-to-back meetings much easier. Plus, the initial setup was straightforward and a no-brainer to start with. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I think perhaps Otter.ai can consider a student tier which is helpful in the education sector. Review collected by and hosted on G2.com.

John G.
JG
Internal Management Consultant, CEO
Small-Business (50 or fewer emp.)
"Accurate Transcriptions and Helpful AI Summaries"
What do you like best about Otter.ai?

Otter transcriptions are usually very accurate, so they require minimal editing. The AI service is also helpful for summarizing the main points of the discussion and identifying action items, which helps minimize the chance of missed opportunities. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I find exporting the transcript a bit cumbersome, because I can’t copy directly from the transcript. Review collected by and hosted on G2.com.

Questions about Otter.ai? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 6 months ago

What is Otter.ai used for?

GU
Guest User
Last activity 8 months ago

How do you transcribe on Otter AI?

Pricing Options

Pricing provided by Otter.ai.

Basic

Free
1 User

Pro

$16.99
1 User Per Month

Business

$30.00
1 User Per Month
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Otter.ai Features
Dictation
Accuracy
Speaker Identification
Timecode Management
Custom Dictionary
Collaboration
Text Editing
Voice Files
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Otter.ai