Top 10 OTRS Alternatives & Competitors

Top 10 Alternatives to OTRS Recently Reviewed By G2 Community

#1

Jira Service Management
By Atlassian
(779)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with OTRS:
• Help Desk
• IT Service Management (ITSM) Tools
Reviewers say compared to OTRS, Jira Service Management is:
Easier to do business with
More expensive
Easier to admin
See all Jira Service Management reviews
#2

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with OTRS:
• Help Desk
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to OTRS, Zendesk Support Suite is:
More expensive
Easier to do business with
Easier to admin
See all Zendesk Support Suite reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to OTRS, Serviceaide ChangeGear is:
Easier to do business with
Slower to reach roi
More expensive
Visit Website
#3

ServiceNow IT Service Management
By ServiceNow
(872)4.3 out of 5
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Categories in common with OTRS:
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to OTRS, ServiceNow IT Service Management is:
More expensive
Easier to do business with
Easier to admin
See all ServiceNow IT Service Management reviews
#4

Freshdesk
By Freshworks
(3,500)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with OTRS:
• Help Desk
Try for free
Reviewers say compared to OTRS, Freshdesk is:
Easier to do business with
Easier to admin
More expensive
See all Freshdesk reviews
#5

osTicket
By osTicket
(44)4.4 out of 5
osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Categories in common with OTRS:
• Help Desk
Reviewers say compared to OTRS, osTicket is:
Easier to do business with
Easier to admin
Easier to set up
See all osTicket reviews
#6

ManageEngine ServiceDesk Plus
By ManageEngine
(231)4.2 out of 5
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Categories in common with OTRS:
• Help Desk
• IT Service Management (ITSM) Tools
Reviewers say compared to OTRS, ManageEngine ServiceDesk Plus is:
Easier to do business with
Easier to admin
More expensive
See all ManageEngine ServiceDesk Plus reviews
#7

Zoho Desk
By Zoho
(6,198)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with OTRS:
• Help Desk
Try for free
Reviewers say compared to OTRS, Zoho Desk is:
Easier to do business with
More expensive
Easier to admin
See all Zoho Desk reviews
#8

SysAid
By SysAid
(710)4.5 out of 5
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Categories in common with OTRS:
• Help Desk
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to OTRS, SysAid is:
Easier to do business with
Easier to admin
More expensive
See all SysAid reviews
#9

Freshservice
By Freshworks
(1,238)4.6 out of 5
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Categories in common with OTRS:
• IT Service Management (ITSM) Tools
Try for free
Reviewers say compared to OTRS, Freshservice is:
Easier to do business with
Easier to admin
More expensive
See all Freshservice reviews
#10

Vtiger All-In-One CRM
By Vtiger
(410)4.3 out of 5
Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
Categories in common with OTRS:
• Help Desk
Reviewers say compared to OTRS, Vtiger All-In-One CRM is:
Easier to do business with
Easier to admin
More expensive
See all Vtiger All-In-One CRM reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to OTRS, Serviceaide ChangeGear is:
Easier to do business with
Slower to reach roi
More expensive
Visit Website