Orum Reviews & Product Details

This software is extremely user-friendly and simple to navigate, yet it remains highly efficient and effective. I really appreciate the ability to organize calls by time zone, as well as by the various types of calls, since many of my calls involve different talk tracks. I also enjoy the clean design—not just in the dialer, but also in the analytics and call history sections. Review collected by and hosted on G2.com.

I wish they would add an option to filter out items in the dialer, rather than only allowing you to filter in what you want. Additionally, I would appreciate the ability to add line breaks in the account description notes section, so my notes can be organized and not all merged into a single large paragraph. Review collected by and hosted on G2.com.

I really appreciate how much more efficient Orum makes my business outreach and development efforts. With its automated dialing, I’m able to connect and have conversations at three times the rate I experienced with my previous system. Another feature I value is Orum’s summary tool, which gives me a complete recap of each call without requiring me to enter notes manually. With the time saved I have had more opportunities to take on projects and close projects in a more timely manner. Review collected by and hosted on G2.com.

I do really enjoy the coaching feature as it provides live feedback but some of the objection points made are a bit confusing. For example, I consistently get dinged for not adding more discovery questions when just leaving a voicemail. Maybe a bit more customization on the end user side would be helpful. Review collected by and hosted on G2.com.

Orum is incredibly easy to use and quick to implement! My team was onboarded in minutes. The integration with our CRM works, and the platform’s features make high-volume calling effortless. I use it daily, and the customer support team is always responsive and helpful whenever I have questions. It’s become a core part of my workflow, as it has helped me increase connects, book more meetings, and spend more time selling instead of dialing on a weekly basis. Review collected by and hosted on G2.com.

While Orum is easy to use and integrates well with our tech stack, I’ve noticed occasional lags and minor sync issues with the CRM. Those slight delays between dials or hiccups with the CRM sync can interrupt my workflow. But overall, Orum’s team is a speed dial away and has helped resolve issues. Also, I’d love to see more reporting features and deeper call analytics added over time. Review collected by and hosted on G2.com.

I have been using Orum for a few months now. I really enjoy how easy the system is to use and how robust it is. Because of how many dials I make each day, automating the dials with Orum has been a life saver. I can sit and let Orum take the wheel and wait for the first call to be presented. I love the Parallel feature and that we can customize how many contacts we would like Orum to dial. Orum has made my daily dialing more enjoyable. I also really appreciate the Customer Support and IT Support with Orum. Any questions or issues has been answered promptly. Review collected by and hosted on G2.com.

For me, one of the downsides is the delay between the beep and when I am able to speak to the contact. I am a bit hard of hearing, so that may be a part of my issue, but I do not hear it sometimes. My least favorite thing to hear is Prospect Hung Up. If I can decrease the amount of times this happens, it would be that much better. Review collected by and hosted on G2.com.

Orum has been a fantastic addition to our sales tech stack. It has significantly increased my call volume and the number of successful connections, all while reducing the time I spend. The user experience is intuitive, setup was fast, and it’s very easy to get the hang of. The insights and data it offers on connect rates, call outcomes, and more are truly valuable. Overall, Orum has made me much more productive in my role as a BDR/AE, and I would highly recommend it to any GTM team. Review collected by and hosted on G2.com.

The only criticism I have for Orum is the delay between when the prospect answers and when the user gets bridged in can be too much at times. Sometimes there's a good 4-5 second delay and the prospect hangs up before I have the chance to speak.

There's ways around this though, like power dialing instead of parallel dialing multiple prospects at a time. Or just keeping an eye out for the transcription and manually connecting.

Regardless, this tool is great and is worth the investment. Review collected by and hosted on G2.com.

Orum enables us to gain a much more comprehensive understanding of our cold call data. It provides clear insights into the distribution of calls, connects, conversations, and meetings booked, which allows us to analyze our cold calling efforts with greater precision. This information offers valuable feedback that helps us coach our representatives and pinpoint areas where they can enhance their performance. Orum is super easy to use with an easy interface for end users.

Additionally, we have great support with our AM team and CSM with a focus on outputs for our team. We really have found value in our partnership with the team. Review collected by and hosted on G2.com.

Limitations in connectivity with Groove. Review collected by and hosted on G2.com.

Wonderful staff and Kudos for Jeffrey Bautista on the 24/7 support team The 'Coaching' and 'Analytics' apps provide valuable features such as Activity Metric Performance and Call Scorecards, offering fast and reliable information that is well established and particularly useful for sales calls and cold calling. The dialpad is easy to use, and connecting calls requires minimal clicks, making the process efficient. Additionally, the call history and AI features allow for immediate copy-paste of findings, which further streamlines workflow. Review collected by and hosted on G2.com.

There is no integration for text messaging or email services in the final product. The call dialpad should be straightforward to navigate, and the interface is colorful and user-friendly. However, the time stamps are vague and do not clearly indicate the times. Review collected by and hosted on G2.com.

AI-powered parallel dialing: I love how Orum’s AI dials multiple numbers at once and instantly connects reps only when a human answers—boosting live conversation volume. A major timesaver, eliminating downtime between manual dials and automating dispositions and outcomes. Review collected by and hosted on G2.com.

Some connectivity problems and instances where calls drop or disconnect abruptly before speaking, harming workflow fluidity. The AI sometimes misidentifies voicemails as live pickups (or vice versa), resulting in false connections or missed calls. Review collected by and hosted on G2.com.

what I like most about Orum is its fast dialing and ability to quickly connect with more prospects, which helped increase call volume and productivity. Review collected by and hosted on G2.com.

There wasn’t much to dislike overall, but at times the workflow feels a bit less seamless compared to newer tools. Having more centralised visibility and reporting would make the experience even better. Review collected by and hosted on G2.com.

I love how Orum has made me more efficient by allowing me to make more dials, get more connects, and set more appointments, which translates to more closes. It's really nice not having to waste time updating tasks in HubSpot because Orum does it for you. Even though there's a bit of a learning curve at first, it's 100% worth it. My favorite part of Orum is how quickly it moves from call to call, letting me sit back instead of working manually. The multiple numbers it allows you to have are really awesome because they relate directly to higher connections. The initial setup was extremely easy. Review collected by and hosted on G2.com.

I think the follow-up process in Orum and more direct and hands-on touches to leads (usually the 2nd and 3rd touches after the first initial call) could be improved. If I go into my tasks for the day, some of them are not necessarily calls. Some have other specific actions that need to be completed after the first initial call. If the task is to email or text, it won't call automatically, and it will let you still work the lead the way you need to. Review collected by and hosted on G2.com.