--- title: OroCommerce Reviews meta_title: 'OroCommerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 37 reviews by the users' company size, role or industry to find out how OroCommerce works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 37 scale: '5' date_modified: '2026-06-22' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # OroCommerce Reviews **Vendor:** Oro, Inc **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 37 ## About OroCommerce OroCommerce is a leading AI-enabled B2B eCommerce platform purpose-built to meet the complex needs of manufacturers and distributors. It unifies eCommerce, CRM, CPQ, CMS, DAM, Marketplace, and AI productivity capabilities into a single, cost-efficient solution, covered under one license, with no additional fees for adding websites, warehouses, organizations, or locations. Every essential B2B feature is delivered natively out of the box: corporate account hierarchies for both buyers and sellers, personalized B2B customer portals, CPQ functionality, support for multiple units of measurement, a powerful rule-based pricing engine, automated workflows, and built-in AI tools designed specifically for B2B use cases. The AI capabilities provide immediate operational gains, automating routine tasks, improving data quality, and enabling teams to make better-informed decisions from day one. OroCommerce is built for secure AI adoption at scale. Its structured data model, granular roles and permissions, and workflow controls create guardrails that allow organizations to deploy AI responsibly while maintaining full visibility and control. The platform’s flexible architecture supports the expansion of AI-driven capabilities over time, without compromising security, performance, or compliance. Designed for connectivity and flexibility, OroCommerce includes pre-built integrations with leading CRMs, ERPs, PIMs, and other business-critical systems, ensuring fast implementation and minimal IT overhead. At the same time, it avoids vendor lock-in by giving you the freedom to connect with any external system of your choice. A comprehensive set of front-end and back-end APIs supports deep customization while keeping complexity manageable. By consolidating multiple tools into one powerful platform, OroCommerce streamlines IT infrastructure, shortens time to market, and maximizes ROI through its one platform, one license model. Merchants gain true differentiation power through a flexible architecture that adapts to their unique processes while providing a secure foundation for long-term innovation. Best suited for mid-sized to large manufacturers and distributors in North America and EMEA, OroCommerce is ideal for businesses that: - Grow through acquisition and manage multiple brands under one roof. - Operate across diverse locations and markets. - Rely on complex, personalized sales processes and approval workflows. Recognized by industry analysts and trusted by over 150 B2B enterprise customers, OroCommerce continues to lead the market: - Recognized by Gartner in “Magic Quadrant for Digital Commerce” for five consecutive years. - Leader in IDC MarketScape’s B2B Digital Commerce for Midmarket Growth. Founded by seasoned eCommerce leaders Yoav Kutner, Dima Soroka, Jary Carter, and Roy Rubin, OroCommerce is more than a commerce platform. It is a secure, enterprise-grade foundation for organizations that want to operationalize AI, support complex selling models, and scale with confidence in an increasingly digital B2B landscape. ## OroCommerce Pros & Cons **What users like:** - Users appreciate the **B2B-focused design** of OroCommerce, including features tailored for complex business needs and integrations. (1 reviews) - Users appreciate the **reliable customer service** from the Oro team, ensuring help and documentation are always accessible. (1 reviews) - Users appreciate the **solid customer support** from OroCommerce, ensuring help and documentation are always accessible. (1 reviews) - Users appreciate the **customizability** of OroCommerce, allowing seamless integration with other systems tailored to B2B needs. (1 reviews) - Users value the **intuitive interface** of OroCommerce, which simplifies complex B2B operations and enhances usability. (1 reviews) - Easy Customization (1 reviews) - Easy Implementation (1 reviews) - Users value the **comprehensive e-commerce solutions** of OroCommerce, catering effectively to both D2C and dropshipping needs. (1 reviews) - Users appreciate the **extensive features** of OroCommerce, tailored specifically for B2B eCommerce, enhancing flexibility and integration. (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users find the **steep learning curve** challenging, particularly affecting non-technical teams during onboarding. (1 reviews) - Users note the **limited customization** options in OroCommerce can hinder the flexibility needed for unique business needs. (1 reviews) - Users find the **onboarding process challenging** , especially due to the steep learning curve for new users. (1 reviews) ## OroCommerce Reviews ### 1. Tailored for B2B, Yet Complex for Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Margeret G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about OroCommerce?** I like that OroCommerce is deeply built for real B2B operations, not just a B2C platform with a few extra switches. It natively supports complex workflows like custom pricing tiers, customer-specific catalogs, quote management, and purchase order processing without messy workarounds. I appreciate its strong CRM and B2B customer account capabilities, which are crucial for personalized access and terms for our wholesale clients. Its ability to control exactly what each customer sees, quotes, and orders is critical for our business. I also value its tight integration with CRM capabilities, allowing us to track client interactions, quotes, previous orders, and preferences all in one place, making account management much more consistent and personal. Additionally, I find the platform highly customizable and it integrates well with our backend ERP and inventory tools, keeping everything aligned without manual data entry. **What do you dislike about OroCommerce?** One of the biggest pain points with OroCommerce is that it’s quite complex and heavy—which makes the initial setup, configuration, and daily admin much slower compared to simpler B2B platforms. Even basic tasks like updating product listings, adjusting pricing rules, or modifying workflows often require digging through multiple menus or technical settings, which can be frustrating for non-technical team members. The initial setup and onboarding are far too technical right now, with no real guided wizard for B2B essentials. We had to piece everything together from manuals and trial and error, which took weeks. **What problems is OroCommerce solving and how is that benefiting you?** I use OroCommerce to manage B2B e-commerce in APAC, solving issues like custom pricing, customer catalogs, quote requests, and purchase orders. It integrates with our ERP and inventory systems, streamlining data consistency and eliminating inefficiencies common with B2C platforms. ### 2. Powerful and Flexible B2B Platform That Grows With Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit P. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about OroCommerce?** What I really like about OroCommerce is how thoughtfully it’s built for the B2B space. Unlike most eCommerce platforms that try to repurpose B2C functionality, OroCommerce is designed from the ground up for real B2B needs — things like tiered account hierarchies, personalized price lists, quote workflows, and multi-organization management. It’s packed with features, but what stands out to me is how flexible it is to implement and integrate. The open-source nature makes it easy to customize and connect with other systems like OroCRM or ERP solutions, without running into upgrade issues later on. In terms of ease of use, it might feel feature-heavy at first, but once you spend a bit of time with it, the interface becomes quite intuitive. I use it frequently, and I’ve found that the workflow engine and role-based permissions make daily operations smoother and more aligned with real business processes. The support from the Oro team and community is also solid — it’s reassuring to know that help and documentation are always available when you need them. **What do you dislike about OroCommerce?** If I had to point out one area for improvement, it would be the ease of onboarding for new users. Because OroCommerce offers such a wide range of powerful features and deep customization options, the initial setup and learning curve can feel a bit steep, especially for non-technical teams. That said, once you get familiar with the platform, it’s incredibly rewarding — the depth of functionality really pays off in day-to-day use. I think the experience could be even better with more guided setup tools, interactive tutorials, or quick-start templates to make implementation smoother. Other than that, I’ve had a positive experience with its integration capabilities and customer support — both are reliable and responsive. Overall, it’s a robust system that keeps improving with each release, and it’s clear the team behind it listens to feedback. **What problems is OroCommerce solving and how is that benefiting you?** OroCommerce helps us manage complex B2B sales processes more efficiently — from handling custom pricing and multi-level account structures to managing quotes and approvals — all in one place. It’s streamlined our operations, reduced manual effort, and made it easier to serve customers with personalized experiences and faster response times. ### 3. Excellent product for Medium size business best ecommerce product **Rating:** 5.0/5.0 stars **Reviewed by:** Roushan K. | Ops lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about OroCommerce?** Orocommerce is only one solution which gives to complex solution for ecommerce business either it's a D2C or Drop shipping. **What do you dislike about OroCommerce?** If business will be unicorn than this software solutions needs to change alot. **What problems is OroCommerce solving and how is that benefiting you?** Orocommerce is really amazed the small business of ecommerce sector in which proper inventory and sales management is available. ### 4. Helps to increase the business sales with profit **Rating:** 4.5/5.0 stars **Reviewed by:** Taaran C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about OroCommerce?** it provide the tools and feature to rack the sales and analyis the sales. It helps to manage the customer data. It helps to make the revenue pipeline sorted and smooth. **What do you dislike about OroCommerce?** the implementation of it is complex and required good system comfiguration. **What problems is OroCommerce solving and how is that benefiting you?** It provides the workflow management tool that helps manage and design the workflow. Its sales feature helps to forecast future sales which helps to make more strategies for sales growth. ### 5. Oro commerce reveiew **Rating:** 4.5/5.0 stars **Reviewed by:** Anand k. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about OroCommerce?** Oro commerce is a B2B ecommerce platform with multiple features to customize where user even gets the option to choose from multiple price list options. **What do you dislike about OroCommerce?** The platform is not a user friendly where anyone can just go for it and the pricing is bit high compared to others. **What problems is OroCommerce solving and how is that benefiting you?** We were using this platform to launch B2B stores. ### 6. Helps to get the perfect View of Customer and Increasing a relation with them **Rating:** 4.5/5.0 stars **Reviewed by:** Nirbhay R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about OroCommerce?** It provides the tool to manage the sales process and in tracking the sales pipeline. It provides a marketing automation tool to manage email marketing campaigns. It provides reporting and analytics features to get the customer 360 views. **What do you dislike about OroCommerce?** Nothing to dislike about it and it's any feature or tool. **What problems is OroCommerce solving and how is that benefiting you?** It provides a centralized data platform that helps to store customer information and detail in an organized and structured way. It helps to manage the leads and track the sales and make the sales strategy which helps to boost and increase the sales. Its marketing automation tool helps to automate the email campaign task. ### 7. One stop solution for all your B2B and B2C needs **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar V. | Paid Search Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about OroCommerce?** I personally like the integrated solution **What do you dislike about OroCommerce?** A bit of seamless integration is required **What problems is OroCommerce solving and how is that benefiting you?** In today's world we need everything in our hand without any hassle, this is where OroMarketplace comes and solving a bigger picture ### 8. "The Best Arising B2B Web based business World" **Rating:** 4.5/5.0 stars **Reviewed by:** M Bilal Y. | Order Picker, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about OroCommerce?** The elements are astonishing. Limitless client, various sellers, inbuilt crm installment and charge the executives all of component is important and great. It is superior to other open source stages for commercial center. **What do you dislike about OroCommerce?** I view no abhorrence as exact nothing actually that might I at any point consider it has consistently done anything we really want it to be done perhaps it should be refreshed periodically as all items to however that could be about I can think off. **What problems is OroCommerce solving and how is that benefiting you?** OroMarketplace's Information Network is incredible asset. The Internet Inventory is assorted, the CRM is excellent for the business, Clients, Records Client Levels are exceptionally helpful. ### 9. A great option for marketplace solutions and growth **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn S. | Virtual communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about OroCommerce?** Easy to use user interface as well as fantastic customer service. The functionality is impressive. It has a built in workflow engine like I havent seen with other models. The design is extremely flexible based on needs. **What do you dislike about OroCommerce?** The design is highly customizable which, if in the hands of someone who is not business or tech friendly, might be an obstacle. But they have the Demo to test out which is extremely helpful with this. **What problems is OroCommerce solving and how is that benefiting you?** Our company has great B2C connections but limited B2B as far as marketplace goes. ### 10. A Great Product To Use- OroMarketplace **Rating:** 3.5/5.0 stars **Reviewed by:** JYOTIRMAYA SWAIN . | marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about OroCommerce?** The ease of use and superior customer service, works very well when we use it. It Is very simple to get started with also the user experience is very good, Marking It to a good product. **What do you dislike about OroCommerce?** I don't find any dislike to be precise nothing really that can I think of as it has always done whatever we need it to be done maybe it needs to be updated occasionally as all products to but that could be all about I can think off. **What problems is OroCommerce solving and how is that benefiting you?** OroMarketplace's Data Grid is powerful tool. The Web Catalog is diverse, the CRM is very good for the business, Customers, Accounts User Levels are very useful. ### 11. Complete Business Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Steven C. | Rcm, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about OroCommerce?** Their are many features and the list will be long. Pricing, onboarding process and other various business features. **What do you dislike about OroCommerce?** At the moment, I have not come across such dislike and we can recommend any new enhancement or feature which is needed to specific business need. **What problems is OroCommerce solving and how is that benefiting you?** It's a comprehensive solution for any business. Features like Corporate hierarchy management for both buyers and vendors, Support for multiple monetization strategies including subscription, transaction fees, added services, etc.Support for millions of products, thousands of vendors, and unlimited buyers and Customizable dashboard and analytics widgets to monitor business-critical KPIs. Above are the core benefits. ### 12. The Best Emerging B2B Ecommerce World **Rating:** 4.0/5.0 stars **Reviewed by:** Prince M. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about OroCommerce?** The most important thing about OroMarketplace is that it supports B2B trading on a medium to large scale. Moreover, it offers high flexibility and customisation, thus it gives full control of sales and clients. **What do you dislike about OroCommerce?** The pricing is a bit on the higher side. Else, everything is fine. It does need some improvement in the UI. **What problems is OroCommerce solving and how is that benefiting you?** The B2B sales have a much larger cycle and time-taking than B2C. OroMarketplace aims to solve this issue by offering more customisation and flexibility in dealings. Moreover, thanks to its inbuilt CRM, it offers more and better control. ### 13. My experiences with using oromarketplace **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about OroCommerce?** What I like most about oromarketplace is that I could track the most important statistics (sales, my products, taxes, etc...) and everything is neatly ordered in columns which are very clearly displayed and organized. **What do you dislike about OroCommerce?** What I dislike most about oromarketplace is the customers' tab, when I have over 25 names it can get a little confusing to find who I want because the only organization tools I have are name, email, phone, business unit and created at. I wish there was a search bar so I could just search my customer. **What problems is OroCommerce solving and how is that benefiting you?** OroMarketplace is solving my need for everything to be in one place. Now that everything is in one place it makes everything streamlined, I have my sales, customers, inventory, taxes and etc.. all in one place. ### 14. Best Marketplace Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Salman M. | Consultant / Vendor Management / Procurement to Pay (P2P), Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2022 **What do you like best about OroCommerce?** OroMarketplace is one of the best marketplace management platforms where you will get everything according to your requirement, whether it is corporate or any seller. Full visibility of your inventory is there. **What do you dislike about OroCommerce?** Doesn't have anything to dislike about this platform. **What problems is OroCommerce solving and how is that benefiting you?** OroMarketplace is solving multiple problems. 1. Online Marketplace Management 2. Full Visibility of your inventory 3. Vendor tools to manage their accounts 4. Grow your reach. 5.On-Board vendor easily and many more services are there. ### 15. Must use open source market platform for b2b marketplace. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek C. | Senior Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about OroCommerce?** The features are amazing. Unlimited user, multiple vendors, inbuilt crm payment and fee management every bit of feature is relevant and good. It is better than other open source platforms for market place. **What do you dislike about OroCommerce?** Nothing as such every bit of it is relevant and will make setting up your business quickly **What problems is OroCommerce solving and how is that benefiting you?** I was setting up my online wholesale of the grocery store which was tried on multiple platforms and then eventually we tried oro market place and it was super amazing. ### 16. Oro Commerce Review **Rating:** 5.0/5.0 stars **Reviewed by:** Humza Z. | Software Engineer., Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2022 **What do you like best about OroCommerce?** First Of All, it is a B2B Platform best for all (Client, Recruiter, Business Man, End User), built for Distributors, Wholesalers, Brand & manufacturers. You Can Get Custom Website, CRM, Open source philosophy with a vibrant community. Oro Commerce Has Extensibility for future growth, In Future We Can Extend Our Business, Website, Database, Server. **What do you dislike about OroCommerce?** I'm not too fond of the higher rates because I want to start the business now. I can earn only through the website, and I have the best option to hire freelance instead of an e-commerce company. No Dought I can not get many sales from the website for that I have to advertise my website so I can create the banner for an advertisement. **Recommendations to others considering OroCommerce:** I can suggest that If you are capable, you can choose Oro Commerce. **What problems is OroCommerce solving and how is that benefiting you?** If I am the customer, I Oro commerce can solve anything related to my company website, which I have developed my company websites in Oro Commerce. I have reviewed the customer review on websites, but they are now a big company managing my Oro Commerce. ### 17. Best solution for optimizing conversions & growing sales **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhaw K. | React Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about OroCommerce?** OroCRM has a strong customer management tool. It is open source and has powerful analytics and reporting with a lot of flexibility. **What do you dislike about OroCommerce?** As of now, there is nothing particular to dislike about it. **What problems is OroCommerce solving and how is that benefiting you?** It is helping me with Client Relationship Management and makes its very easy for me to view my customers across multiple channels ### 18. Excellent B2B marketplace **Rating:** 5.0/5.0 stars **Reviewed by:** Vindya V. | Account Procees Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about OroCommerce?** Bulk ordering , we get special discounts on quantity, we can negotiate with the buyer **What do you dislike about OroCommerce?** User interface should be done even more easier based on the categories **What problems is OroCommerce solving and how is that benefiting you?** Negotiating with buyers helps to get the product at best prices ### 19. Oromarketplace review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about OroCommerce?** Best open source tool for b2b market, it's capabilities to manage multiple organisations. Easy to integrate. It provides native CRM module, which provides the capabilities to manage merchant accounts. Also users get multiple payment options which is really nice as compare to others. **What do you dislike about OroCommerce?** Its lack control, and there is changes to loss data as well **What problems is OroCommerce solving and how is that benefiting you?** Providing platform to all buisness unite to integrate there business with others, and increase the productivity. ### 20. Good B2B eCommerce Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Vaibhav K. | Senior Member Of Technical Staff, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about OroCommerce?** Its a b2b eCommerce platform, that helps any developer to build custom website, CRM. One of the best thing is that, it have multiple pricing options from which user can select as per their requirement. **What do you dislike about OroCommerce?** Pricing is little on higher side, also its complex to use. **What problems is OroCommerce solving and how is that benefiting you?** Some of the customer's website was built using this platform, it helped us to provide features that were asked by the customer. ### 21. OroCRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about OroCommerce?** Super easy to use and really helps me with my day to day job **What do you dislike about OroCommerce?** The navigation would be a little better to move from screen to screen but overall still good **What problems is OroCommerce solving and how is that benefiting you?** It keeps all my reporting and data in an easy to access place ### 22. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about OroCommerce?** Good way to track & keep record during the revenue pipelines **What do you dislike about OroCommerce?** Nothing much, user interface is good and very appreciated **What problems is OroCommerce solving and how is that benefiting you?** Many issues on data tracking is resolved here with tool ### 23. Good CRM application **Rating:** 4.0/5.0 stars **Reviewed by:** Kumar A. | Academic Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about OroCommerce?** OroCRM is one of its kind and consist of all the modules required for the management of customer and vendors. Its detailed record of database creation for every customer is beneficial for management decisions. It records all the communications done after data entering and can be distributed to sales teams for further follow-ups. It helps in the security of data and is powered by anti-spyware modules. **What do you dislike about OroCommerce?** User rights are pre-set, and the attributes, if needed to add as per the business requirements, are sometimes tricky. We need to remove extra fields and attributes during the first start. The type of data to enter in each field is also customized and should be updated before usage. However, every other feature is quite good. **Recommendations to others considering OroCommerce:** For small to mid-range organizations for managing valuable clients, their database, and their history of communications and purchases, OroCRM is the best tool available in the market. Its user interface is simple, and little training is required for usage. All the older data also can be imported with ease. REgular and customized notifications are also able to send to the customers automatically. The support team is also very good and provides the best solutions for queries. **What problems is OroCommerce solving and how is that benefiting you?** We have to deal with customers daily, and there is a requirement of data that what discussion has been made with customers and which staff is managing the client. The follow-ups required are the primary work that needs to be done one time. With the help of Oro CRM, these issues are resolved, and all staff now has the list of clients and their history with them, which helps the team to connect with the customers accordingly. Auto notifications send to the customers enable them to be associated with our company. ### 24. Great Software and easy to use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard p. | Fullstack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about OroCommerce?** 1) Very Easy to use. 2) Simple to start campaigns and other marketing campaigns. 3) OroCRM helps us to connect to third-party applications easily. 4)Allows us to access a huge amount of data and also provides us with various filtration techniques. **What do you dislike about OroCommerce?** There is nothing much to dislike, But I felt that some data within the application is a bit hard to find. **What problems is OroCommerce solving and how is that benefiting you?** 1)OroCRM provides the opportunity to view the customer's analytics and extract the details. 2) It has helped my company to work on the overall design workflow. ### 25. OK Product - Decent value for the cost **Rating:** 3.0/5.0 stars **Reviewed by:** Scott K. | Director, eCommerce Analytics and Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about OroCommerce?** Of the various features in OroCommerce, the thing I like the most is the multiple price lists option. **What do you dislike about OroCommerce?** Of the features I like the least, the permission capabilities lack a bit. **What problems is OroCommerce solving and how is that benefiting you?** OroCommerce is helping us better serve our b2b customers through a web-based management portal. ### 26. OroCRM review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about OroCommerce?** The best feature what i like most is its inbuilt workflow functionality. Most of its predecessor didnot have that. **What do you dislike about OroCommerce?** Several customization required the out of the box feature needs to be developed more to support functionality like case management etc. **Recommendations to others considering OroCommerce:** You can try with this crm solution but there are more updated versions are available in the market. **What problems is OroCommerce solving and how is that benefiting you?** Customer now a days more allign with the out of the box feature so the issue that i faced is its require more customization. ### 27. This crm softwear is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Julianna s. | PR & Communications Intern , Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about OroCommerce?** Easily connects to all types of business services. Permission to access information from other systems such as e-commerce systems, email marketing or user support is possible and the possibility of having new business applications can be seen with the new features of this CRM that can be built and developed. The model ensures that users' information, data and wishes are satisfied with the product and monitors their care. Fox, good for me. **What do you dislike about OroCommerce?** Skills are required for the program. Part of the process involves training staff to learn how to manage information and how to communicate with customers and expectations, as well as to resist change. However, it may take time to encourage employees to agree to change and use applications as a tool for customer data, workflow, employee performance, and business growth. **What problems is OroCommerce solving and how is that benefiting you?** It helped us a lot in designing and developing our workflow. This tool provides the ability to define workflows to perform routine business processes. Is it intended to increase employee productivity and information management.I really love it. ### 28. Easy user interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about OroCommerce?** Very simple to get actions done. Easy to use. **What do you dislike about OroCommerce?** The amount of time we have to change our login password. **What problems is OroCommerce solving and how is that benefiting you?** Storing our Customer information in a way that is easy to do. ### 29. Great CRM Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Gavin M. | Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about OroCommerce?** We love the flexibility available with OroCRm. It helps you capture and nurture prospects and better understand your prospects and customers. **What do you dislike about OroCommerce?** We found the interface was not super intuitive and easy to use. Took a little while to get used to. **What problems is OroCommerce solving and how is that benefiting you?** It makes it easier for us store prospect and customer information that we can access at anytime. ### 30. Open source application in Symfony with great features **Rating:** 4.0/5.0 stars **Reviewed by:** Goral G. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about OroCommerce?** Open source Secure Easy to understand Easy to integrate **What do you dislike about OroCommerce?** Less user friendly, requires much upgrades when used **What problems is OroCommerce solving and how is that benefiting you?** Managing sales leads with their account management and reports ### 31. Implementation of OroCommerce for B2B merchant **Rating:** 4.5/5.0 stars **Reviewed by:** Sergey L. | CEO & Co-Founder | eCommerce and Magento Expert & Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about OroCommerce?** OroCommerce is flexible and scalable B2B platform that gives a lot of possibilities for merchants and developers working with it. So I would say it's a new word in the B2B eCommerce world. **What do you dislike about OroCommerce?** A bit high entry for developers, but if you know Symfony it's not an issue. However system is still complex and you need to have a good level as developer to customize, maintain and support it. **What problems is OroCommerce solving and how is that benefiting you?** We were using OroCommerce to launch B2B stores for our clients. ### 32. The most flexible multi-channel Customer Relationship Management solution **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik K. | Chief Executive Officer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2019 **What do you like best about OroCommerce?** Our whole experience with Oro - from discovery calls to product design to customer onboarding, and support - has been perfectly executed. The Oro team worked extremely hard to ensure our organization not only had any CRM but the CRM we needed. **What do you dislike about OroCommerce?** I dislike that sometimes does not do a good job of digital marketing because some functions are missing or have been implemented in a rudimentary way, campaign management is often tedious and not very modern what is usually little attractive to customers. **What problems is OroCommerce solving and how is that benefiting you?** With the application of this software I have solved problems of management of clients of the Organization and potential clients, its greatest virtue is to offer me a large amount of statistical information, with which it facilitates the decision-making in business, capturing all interactions with the clients regardless of the channel. ### 33. Great for retailers, online sellers, e-commerce managers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2019 **What do you like best about OroCommerce?** It comes with easy to deploy email marketing campaigns. It's a comprehensive CRM that offers pretty much all the features that one would expect from such a tool. The data filters are also really neat. **What do you dislike about OroCommerce?** More customization options could come in handy. **Recommendations to others considering OroCommerce:** Give it a try, it's pretty handy. **What problems is OroCommerce solving and how is that benefiting you?** Basic CRM needs like managing and processing sales-related data (customer data, sales stats, etc.) ### 34. The best for online retailers, which allows them to access information they have never had before **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about OroCommerce?** It easily integrates with all kinds of business applications. This allows access to data from other solutions such as e-commerce systems, mail marketing or customer support, and which is extensible, which means it has an application market where it is possible to locate additional modules that extend the basic functionalities of this CRM and allow customize it to measure as a module focused on capturing data from customers interested in products, capture and save information about profiles and interests, for me the best of all **What do you dislike about OroCommerce?** A period of familiarization with the program is required, part of the process includes the training of the staff, so that they learn to use the information and interact with the clients and potential clients that together with the resistance to change, but it may be necessary to dedicate time to motivate staff to accept, adapt and use orocrm as a tool of benefit for clients, workflow, employee performance and the growth of the company **Recommendations to others considering OroCommerce:** Remember that orocrm is designed for SMEs and available onlin, it is easy to use and has tools for marketing and sales. You can create custom reports and customer segmentation. **What problems is OroCommerce solving and how is that benefiting you?** It helped us enormously to design and develop our workflow. This tool offers the ability to define workflows to carry out the usual tasks within the framework of the company. Is that its goal is to achieve increased productivity of workers and manage information ### 35. Best CRM to connect with OroCommerce or Magento **Rating:** 5.0/5.0 stars **Reviewed by:** Thibault V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about OroCommerce?** The flexibility and connectability with third-party solutions. Customer Management and the very precise workflow. **What do you dislike about OroCommerce?** The UI can be improve (like on PIM Akeneo for example). **Recommendations to others considering OroCommerce:** Do design workshops and involve the entire company around the project. **What problems is OroCommerce solving and how is that benefiting you?** Manage all customer between the real stores, the website and social networks. In order to develop a cross channel tracking. ### 36. Very good CRM tool. Easy to use, data is invaluable **Rating:** 5.0/5.0 stars **Reviewed by:** sravanthi T. | Integration Developer, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2016 **What do you like best about OroCommerce?** The amount of data accessible and the many ways of filtering it. Very easy to use.Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. **What do you dislike about OroCommerce?** Dashboards should be more customizable. Sometimes data is hard to find.menting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. **Recommendations to others considering OroCommerce:** Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. **What problems is OroCommerce solving and how is that benefiting you?** Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers.The amount of data accessible and the many ways of filtering it. ### 37. Very good CRM tool. Easy to use, data is invaluable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about OroCommerce?** The amount of data accessible and the many ways of filtering it. Very easy to use. **What do you dislike about OroCommerce?** Dashboards should be more customizable. Sometimes data is hard to find. **What problems is OroCommerce solving and how is that benefiting you?** Segmenting customers for email, other marketing campaigns. Finding customer lifetime value, recency, frequency and monetary value and other customer analytics. Allows us to personalize marketing to individual customers. ## OroCommerce Discussions - [What is the best B2B platform?](https://www.g2.com/discussions/what-is-the-best-b2b-platform) - [What is Oro platform?](https://www.g2.com/discussions/what-is-oro-platform) - [What is OroCommerce?](https://www.g2.com/discussions/what-is-orocommerce) - [I want to say about Oro Commerce.](https://www.g2.com/discussions/i-want-to-say-about-oro-commerce) - 1 upvote - [We recently switched from another CRM system to ORO. I am overjoyed with the results.](https://www.g2.com/discussions/we-recently-switched-from-another-crm-system-to-oro-i-am-overjoyed-with-the-results) - 1 upvote - [View OroCommerce pricing details and edition comparison](https://www.g2.com/products/orocommerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+18%3A26%3A31+-0500&secure%5Bsession_id%5D=26e69bb0-7838-4086-b9cf-81026ea5002c&secure%5Btoken%5D=cfe365c7b1c4a1e7b71cf694998dd42efd38a70595ebea8e552df3c95858d359&format=llm_user) ## OroCommerce Integrations - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Epicor for Distribution](https://www.g2.com/products/epicor-for-distribution/reviews) - [Epicor for Manufacturing](https://www.g2.com/products/epicor-for-manufacturing/reviews) - [Epicor Prophet 21](https://www.g2.com/products/epicor-prophet-21/reviews) - [Infor CloudSuite Corporate](https://www.g2.com/products/infor-cloudsuite-corporate/reviews) - [Infor Dynamic Enterprise Performance Management](https://www.g2.com/products/infor-dynamic-enterprise-performance-management/reviews) - [Oracle Cloud Enterprise Resource Planning (ERP)](https://www.g2.com/products/oracle-cloud-enterprise-resource-planning-erp/reviews) - [Pimcore](https://www.g2.com/products/pimcore/reviews) - [PunchOut Catalog](https://www.g2.com/products/punchout-catalog/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salsify PXM](https://www.g2.com/products/salsify-pxm/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [Unit4 ERP](https://www.g2.com/products/unit4-erp/reviews) ## OroCommerce Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Vendor Tools** - Live Chat - Food Delivery Support - Rental Service Support - Booking System **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Customer Tools** - Ratings and Reviews - Real-time Shipping Calculators **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Localization** - Multi-Language Support - Multi-currency Support **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Software Offering** - Standalone - Plugin **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top OroCommerce Alternatives - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (571 reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,932 reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (589 reviews)