Subscriptions are a relatively new program for Kodiak. We originally signed on with a competitor and had many challenges getting the program launched and configured properly. Making the switch to Ordergroove was a great decision for Kodiak. Their support throughout the set up and post-launch has been so helpful. They continue to help us optimize our program. The team is always there to offer valuable recommendations and new tools to further enhance our subscription program. Review collected by and hosted on G2.com.

The SMI portal can be difficult for customers to navigate and update their information. The setup and ongoing changes without developer support have been challenging for our team. Review collected by and hosted on G2.com.

We are in constant communication with our success manager and the team is always extremely quick to respond with solutions and assistance. The RC3 analytics platform is very easy to use and insightful. The reporting platform is always enhancing which helps us gain valuable and actionable insights into managing our program. Review collected by and hosted on G2.com.

We struggle with finding a solution for discontinued items and would be interested in a more automated process that can provide recommended products in the SMI and via email when an item is soon-to-be-discontinued. Review collected by and hosted on G2.com.

Ordergroove has transformed our subscription management into a compeltely streamlined and efficient process. The user-friendly interface simplifies the subscription creation and customization process, and the in-depth analytics and reporting tools provide invaluable insights into our subscription performance. The customer support is top-notch to say the least - always responsive and the willingness to innovate is unmatched. Review collected by and hosted on G2.com.

Right now the subcription email communications are limited, so it would be great to see a few enhancements made with this feature, but this is a minor point in comparison to the overall excellence of Ordergroove. Review collected by and hosted on G2.com.

Implementing Ordergroove allowed the business to efficiently handle a large volume of subscriptions. During the implementation, the Ordergroove team collaborated closely with us to address these challenges, resulting in significant productivity improvements. Additionally, got access to ordergroove console to check how the subscription modal works and specially when we have customization needs and it can be done without any hesitation directly in ordergroove platform. Review collected by and hosted on G2.com.

Although the integration between Ordergroove and Salesforce Commerce Cloud remains smooth, it's important to ensure that specific APIs are configured accurately on both the Salesforce Commerce Cloud and Ordergroove ends. Ordergroove provides its own cartridge for this seamless integration, which should be regularly updated. Review collected by and hosted on G2.com.

A great combination of full service offering with flexibility including tech support and strategic account management. OG feels like an extension of the team and empower technical, marketing and operational users to create better experiences for the customer. Further, in past 18 months the OG solution has rolled out 3 material improvements for our team which required near 0 technical time to upgrade and utilize - our OG account management team spend 1on1 time with our team to introduce and train on these new features and we used them immediately - this sort of support is key to our succes. Review collected by and hosted on G2.com.

All software solutions have pros and cons but our experience has been that OG is keeping us focused on the key ways to support the customer - further the tools have been effective in reducing the effort spent in managing items, order and discontinues by over 1000 hours in year one - so the limits really are outweighed by the benefits. Review collected by and hosted on G2.com.

The most helpful parts of ordergroove are simple, they do there job and there software works as expected! Review collected by and hosted on G2.com.

Really no complaints about ordergroove. The prior dashboard experience they offered for analytics purposes wasnt great BUT that has since been updated to a very user friendly one! Review collected by and hosted on G2.com.

The most helpful thing that I've found in OrderGroove is the customer support they offer. Karen, our Customer Success Manager, consistently goes above and beyond to lock arms with our business in order for us to grow our business. With Karen's support, we've been able to identify key pain points that needed resolution. As a result, our customers have a better experience and our revenue keeps climbing. Review collected by and hosted on G2.com.

Our team is very competitive with others in our industry, so we are pushing for a detailed analytics report/dashboard that is tailored to our needs. Another pain point of OG is that we see several of the functionalities geared towards a specific order management system that we do not use. We're excited for the 2023 roadmap and things to come, but wish better features were available to our eCommerce platform Review collected by and hosted on G2.com.

Subscriptions have been a game-changer for us in bringing in repeat customer revenue. Everyone on the Ordergroove team has been so helpful and knowledgeable. We're really happy with Ordergroove and we're excited for our subscription program to keep growing. Review collected by and hosted on G2.com.

The automated email functionality could be better. They have a Klaviyo integration for more customized email templates, but we are mainly using Attentive for email now. I'd love to see an integration for that in the future. Review collected by and hosted on G2.com.

Using Ordergroove enabled my business to manage tens of thousands of subscriptions at scale and significantly dropped the time my customer team spent on fixing errors/updating customer details.

Working in the CPG space, where there are frequent product code changes - the Ordergroove team worked with my business relentlessly to resolve such issues and unlock massive productivity gains.

We also saw an uplift in subscription conversion, and the integration into various other tools like Salesforce Marketing cloud really helped the migration/onboarding process. Review collected by and hosted on G2.com.

Not a lot, really - you just have to be an enterprise-level customer to be using Ordergoove - but that's all. Review collected by and hosted on G2.com.

Ordergroove has been the best subscription partner we have worked with for Customer UX. Customers are able to make any and all changes that they would like. They can add or remove items, delay or pause shipments and add items as one-time add-ons to shipments. The functionalities offered to the customers has allowed for better retention in our program and helped us grow our subscriber base to the strongest we have seen since offering subscriptions. We are very pleased with the customer UX. Review collected by and hosted on G2.com.

We have not found the UX on the backend for us to be as seamless. Integrating into our Big Commerce store was far more time-consuming and costly than we had anticipated. Many enhancements and changes that we look to make require custom work or exports and imports instead of being achieved easily inside the backend. There are also limitations with integrating with our full E-Commerce tech stack and other integrations. We like to have our integrations work together and speak to one another as much as possible for a more cohesive experience for customers. This is less of a request and more of an expectation as we add new APPS and integrations to our store. They are working on some updates on some of the more popular systems, but I do feel like they are slightly behind in this regard at this time. Review collected by and hosted on G2.com.