Ordergroove customer support is quick and also encourages feature upgrades to get the most out of the program. Review collected by and hosted on G2.com.

Some of Ordergroove feature upgrades require additional development team support. Review collected by and hosted on G2.com.

We have an excellent account team who has helped us recently relaunch our subscription program. They helped us through what was needed for all of our custom wants and needs leading to a booming success of a launch helping us drive up subscription sign ups by about 60% compared to prior performance of an already successful subscription program. Review collected by and hosted on G2.com.

I do wish there was more controls and analytics with thier email notifications to customers, but they do have an open api we will be using to pass events to our own CRM system which we'll handle in the near future. Review collected by and hosted on G2.com.

The team at Ordergroove have been extremely helpful to help us onboard us, taking the time to work with our development team on the customisations we've need to make, sharing insights and training us on the platform. We had a very complex subscription service to migrate and it's been an extremely smooth process throughout. The integration was on time and supported the whole way through.

The system itself have made huge improvements to the business already with how easy it is to manage, report and track subscriptions, and we've been able to empower customers finally to manage their own subscriptions which has reduced our internal resource on the project which has been a huge win for us. Review collected by and hosted on G2.com.

So far the only downside we've come across is the support hours aren't great for UK working hours, which isn't always ideal and in future it would be great to get visibility of the transactional email log & better reporting on those so we can see who has opened or clicked on a reminder email for example. Review collected by and hosted on G2.com.

I am delighted to share my positive experience with Ordergroove, particularly highlighting the exceptional support provided by our Customer Success Manager, Valentina. Her contributions have been instrumental in driving our company's growth and success. Review collected by and hosted on G2.com.

Ordergroove has been a great success for us. I do not have any dislikes currently. Review collected by and hosted on G2.com.

Awesome Customer Success managers, monthly performance recaps, easy to use interface for managing subscriptions/products and an ever improving data and anaylsis dashboard that is very robust. I love that ordergroove really listens to the feedback of it's customers and is quick to turn-around platform enhancements. Review collected by and hosted on G2.com.

Some of the product managment is still very manual. Review collected by and hosted on G2.com.

Launching our subscription services has been a monumental stride forward. The Subscribe & Gain™ program, driven by Ordergroove, has transformed the way our customers engage with us. It's not just about ease of ordering; it's about establishing a lasting connection. Imagine having your favorite supplements and wellness essentials delivered seamlessly to your doorstep, all while enjoying exclusive perks and savings – that's the essence of Subscribe & Gain™.

Ordergroove's role in this process has been instrumental. The platform's capabilities have enabled us to create a user-friendly subscription experience that goes beyond the transaction. The automated order processing ensures a hassle-free journey for our customers, while the personalized touch adds a layer of exclusivity. This dynamic synergy has resulted in a notable uptick in customer loyalty and a steady, predictable revenue stream for our business.

Subscribe & Gain™ is not just a program; it's a lifestyle commitment we've fostered with our community. It's about empowering our customers to seamlessly integrate their fitness goals into their daily lives, with the added benefit of financial savings and member-exclusive offerings. Ordergroove's technology has made this all possible, providing the backbone for a program that not only meets but exceeds the expectations of our fitness-minded community.

As we continue to evolve our offerings and enhance the Subscribe & Gain™ experience, the partnership with Ordergroove remains pivotal. Their expertise and support have been integral in refining and optimizing the program, ensuring that our customers receive the best possible service. Together, we're not just selling supplements; we're facilitating a lifestyle that aligns with our customers' fitness aspirations. Review collected by and hosted on G2.com.

Limited out-of-the-box integrations offered by OrderGroove; however, they worked with us to ensure that we had a smooth integration and have offered great customer support from the team throughout our time working together. Review collected by and hosted on G2.com.

Ordergroove is helping us extend the lifetime value of our customers and has been a great guide in securing a recurring revenue stream. Overall, I would say the subscription experience they provide is pretty frictionless. The customer support is very responsive and timely when we have questions or issues arise. I would also say the ever growing analytic platform they have has been very insightful. We also had a recent customer success manager change and that transition has been pretty seemless. Review collected by and hosted on G2.com.

One pain point was the initial integration. It was a lot of trial and error and feel like their documentation could be a little more detailed. There aren't many out of the box promotion options and many ideas we've come up with have required development work. We did have an issue some time after our launch about recurring orders not getting placed and we weren't aware of the issue until our AM reached out to our team about it. It would be helpful for Ordergroove to have some type of email notification for when initial or recurring orders aren't getting successfully placed or X% are failing. Review collected by and hosted on G2.com.

One of things I like most about Ordergroove is their customer centric mindset and partnership. Our client success managers are really great at what they do and take a personal approach when making recommendations to improve our subscription program.

The whole support team is very responsive and always quick to resolve an issue. I've found working with them to be very easy and collaborative. Review collected by and hosted on G2.com.

There isn't anything that I dislike about Ordergroove that would apply to a general audience. Review collected by and hosted on G2.com.

I really enjoy the attention to detail and quick responsiveness from this company. Aside from offering an excellent service, they also make sure to back it up with spectacular customer service. Review collected by and hosted on G2.com.

I would have to say they are a little on the pricy side. Review collected by and hosted on G2.com.

In addition to one of the most efficient and product-knowledgeable customer support teams I have seen, it's evident that Ordergroove listens to customer feedback to develop features that will actually be useful. Review collected by and hosted on G2.com.

Many features are nascent, it can, and it has, break things if not vetted properly against internal software stack. Review collected by and hosted on G2.com.