Oracle Utilities Customer Care and Billing Solutions
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Oracle Utilities Customer Care and Billing Solutions
By Oracle
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4.6 out of 5 stars
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Oracle Utilities Customer Care and Billing Solutions Reviews & Product Details - Page 2

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Oracle Utilities Customer Care and Billing Solutions Overview

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What is Oracle Utilities Customer Care and Billing Solutions?

Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change

Oracle Utilities Customer Care and Billing Solutions Details
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Product Description

Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change

Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
824,405 Twitter followers
LinkedIn® Page
www.linkedin.com
199,405 employees on LinkedIn®
Ownership
NYSE:ORCL
Phone
+1 (650) 506-7000
Total Revenue (USD mm)
$39,068
Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

Recent Oracle Utilities Customer Care and Billing Solutions Reviews

Verified User
C
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Oracle DB robust and less bugs"
Oracle customer care follows up and keep track of every ticket raised and thus gives a user insight of the background of any issue which makes it e...
Read more
Verified User
I
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Prompt and efficient query resolution"
Oracle customer care is very supportive and tries to reach out to you in case of ticket raised. Also adhere to strict timelines in case of high pri...
Read more
nidhi G.
NG
nidhi G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Good service provider"
It's really. Helpful for the easy process. It's make a easy for us
Read more
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15 Oracle Utilities Customer Care and Billing Solutions Reviews

4.6 out of 5
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15 Oracle Utilities Customer Care and Billing Solutions Reviews
4.6 out of 5
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Overall Review Sentiment for Oracle Utilities Customer Care and Billing SolutionsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

field ops, creation of v-model,payments, CREDIT AND COLLECTION Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

connected to more edge system,AMI METER, Review collected by and hosted on G2.com.

What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you?

ALL THE BUSINESS PROCESS, INTERST TO LEARN NEW THINGS Review collected by and hosted on G2.com.

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Verified User in Utilities
AU
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

The system is very flexible and has allowed us to implement rate changes rapidly. I like the features and the ease of design. You can change functionality with a click of a button which saves hours of development time and resources to concentrate on other issues. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Payment processing for customers who are paying multiple accounts with one payment. Some of the help screens are not updated. Review collected by and hosted on G2.com.

What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you?

Billing, revenue collections and providing customers with payment options and manage their bills through budget billing, We are also using the information in the system to empower our customers and help them conserve energy. Review collected by and hosted on G2.com.

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Verified User in Utilities
CU
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

Robust billing core engine. One solution for billing, payments, metering and can maintain assets(meters) too. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Maintenance and installation. Few features are not so easy to customize Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Utilities Customer Care and Billing Solutions:

Go for it Review collected by and hosted on G2.com.

What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you?

Replacing decades old billing systems for utilities companies.

New, modern, faster, better billing system. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

It works, just not 100%how. Aways need more time to practice. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Not much it's fine, need a lot more practice Review collected by and hosted on G2.com.

What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you?

Bill pay,pto Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

all customer data you can manage well and view details easier way.

All request and complaint by customers you can access easily at runtime. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Slow ness some time otherwise the nice customer care software ever known Review collected by and hosted on G2.com.

What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you?

In call centre business bpo, kpo where you need to manage and view customer data . Review collected by and hosted on G2.com.

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Oracle Utilities Customer Care and Billing Solutions Categories on G2
Utilities’ Customer Information System (CIS)
Utilities’ Customer Information System (CIS)

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