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Oracle Siebel Reviews & Product Details - Page 8

Oracle Siebel Overview

What is Oracle Siebel?

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration.

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Oracle Siebel Details
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Product Description

Take advantage of significant cost savings and operational improvements when you run Siebel in the Oracle Cloud. Oracle offers the only no-compromise enterprise cloud platform for moving Siebel, its associated database systems, and ecosystem of apps to the cloud. Deploying Siebel on the Oracle Cloud comes with access to high-performance compute, Oracle RAC, and Exadata, ensuring the highest levels of performance and greatest availability for CRM applications.


Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
823,231 Twitter followers
LinkedIn® Page
www.linkedin.com
199,405 employees on LinkedIn®
Ownership
NYSE:ORCL
Phone
+1 (650) 506-7000
Total Revenue (USD mm)
$39,068
Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

Recent Oracle Siebel Reviews

Verified User
I
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"I've never had an issue"
Seems to work as presented. I am an individual sales contributer.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"oracle system"
very easy to assest and i fell it most similar with SAP. I using this plafrom for my daily usage
PA
Preeti A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great user experience"
I appreciate its robust CRM functionality and scalability, which offers a great user experience by providing extensive customization options, makin...

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

26 months

Average Discount

22%

Perceived Cost

$$$$$
View More Pricing Information

Oracle Siebel Media

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440 Oracle Siebel Reviews

3.5 out of 5
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440 Oracle Siebel Reviews
3.5 out of 5
440 Oracle Siebel Reviews
3.5 out of 5

Oracle Siebel Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
KS
SR. Recruiting Specialist & Assistant Trainer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

Easy set up up & targeting account information for television services Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

There is nothing not to like about it really. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

Mostly used in large companies running call center but this platform was a lovely experience. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

research customer account information for TV services and view products and service offered by AT&T and others Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

It shows whole data of a customer through its land line nber mobile number and Smart card. Provide so many ways to search data. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Some information stored on it can be removed or edit this makes trouble sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

I will recommend to use this application for customer service. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Customer complain registration, checking previous complain status. Review collected by and hosted on G2.com.

RL
Product Manager: Dynamo
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Oracle Siebel?

Oracle Siebel offers a wide range of functions and doesn't require a lot of training as it is easy to work with. The best thing about it is its automated features. It helps you gain the trust of your customers and stores information. It is easy to implement and reaches a large number of audience. The support system is great and they know what they are doing as they respond with solutions in less amount of time. It keeps the customer data secure and safe. It provides the best sales and marketing services in the industry. It helps you manage multiple employees at one time. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

The design of Oracle Siebel seems old fashioned and needs improvement. The server can be slow at time so it consumes a lot of time. The update can take a lot of hours so again it consumes a lot of time which can hinder productivity. The interface needs to be modern as the design looks outdated. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Oracle Siebel is a platform that offers wide range of functions at one place and has large number of advantages. By using this the user can collaborate with other user so it proved a great tool for our company and helped in management issues. It helped us manage the work easily and helped the company grow. Review collected by and hosted on G2.com.

BB
Product Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

It offers multiple tools to facilitate the user through the administration of campaigns and sales marketig with a single click, it allows customizing the user interface according to their needs. It allows you to store a wide variety of information in one place and gain the trust of your customers. It is highly sophisticated, scalable and of advanced technology. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

There are some steps that new users take a little more time to learn, it would be nice if Oracle Siebel provided more accessible material for training. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

Oracle Siebel has functions that adapt to most of the marketing processes of any company. It will help you achieve good growth in your sales through customer management, reports and the appropriate criteria for the search for information. It is exceptional and you can use it according to the needs of your business. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Its professional use has helped us solve financial problems, Oracle Sieble has robust reporting management through analytical dashboards that help adapt to customer needs. We can find all the information quickly, have control over clients and personal data. Reports and analytics help me achieve a better audience. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

Issues can be raised tracked and closed using this application Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Not user friendly.

System crashes during the error.

Lot of options to choose and navigate to raise the simple issue.

Doesn't work on all screen resolution Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

I have only used this software for CRM purpose so haven't completed with any other similar software. But I didn't feel the software was that user friendly Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Mainly was used to tracking and raising issues with there priority and seviorities Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

Everything i need to find on my customers pricing, payments, historical sales is all in one place. Easy to find and use Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

sometimes takes a long time to load if you have a lot of cookies on your computer Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

keeps everything organized and in one place. When having a book of 200 or more clients you need to be able to drill down to each one an Oracle makes it east to do that. Review collected by and hosted on G2.com.

FR
Seller Support Associate TAM - IT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Oracle Siebel?

The ease of use and the convenience of being able to manage in an easy and very intuitive way Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Maybe I would take the passage of the various screens in can simpler and faster Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Ease of customer database management with quick access to customer technical and personal information Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Oracle Siebel?

It is resilient and good for large databases Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

It takes a long time to release newer versions into production. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

Oracle is not investing in siebel CRM and the application can encounter a lot of problems. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Maintaining customers contacts details and retrieving these details fast. Review collected by and hosted on G2.com.

HC
Campus Director
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

Flexible and intuitive platform that allows for users to collaborate with one anotherand perform appropriate critera searches. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Not as popular as a platform which requires training for most new comers in the company. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

I would recommend this program, but follow the user manual and practice. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Benefits:

- built-in business logic

- secure

- high performance

- configurable Review collected by and hosted on G2.com.

BS
IT Site Reliability Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle Siebel?

Siebel is very easy to use. It does not require any other training and can easily be learned. It is being widely used throughout our organization. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

The user interface cause somehow it is old fashioned. But it is not much of a problem since we are all after it's functions and features. Waiting for form enhancements on Siebel applications. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

Keep up the good work. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

It reduces time for training and familiarization. People can quickly learn and then use the Siebel products. It requires little to no knowledge on technical stuff and it is very simple and easy to use. Review collected by and hosted on G2.com.