--- title: Oracle Siebel Reviews meta_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 468 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 468 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.5/5.0 **Total Reviews:** 468 ## About Oracle Siebel The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. ## Oracle Siebel Pros & Cons **What users like:** - Users find Oracle Siebel **easy to use** , facilitating seamless integration into daily workflows and training. (6 reviews) - Users find the **easy setup** of Oracle Siebel to be time-efficient and beneficial for daily business operations. (4 reviews) - Users appreciate the **robust features** of Oracle Siebel, making customer management and business activities seamless and efficient. (4 reviews) - Users value the **seamless integration** of Oracle Siebel, enhancing daily workflows and customer management efficiently. (4 reviews) - Users praise the **responsive customer support** of Oracle Siebel, enhancing their overall experience and productivity. (3 reviews) - Users love the **easy customization** options of Oracle Siebel, enhancing user experience and adaptability for diverse needs. (3 reviews) - Users commend the **robust customer management features** of Oracle Siebel for enhancing workflow and business efficiency. (2 reviews) - Lead Management (2 reviews) - Reporting (2 reviews) - Seamless Integration (2 reviews) **What users dislike:** - Users struggle with the **steep learning curve** of Oracle Siebel, making initial usage challenging and time-consuming. (4 reviews) - Users face **connectivity issues** when accessing Oracle Siebel in the field, affecting data retrieval and speed. (2 reviews) - Users find Oracle Siebel's **high complexity** challenging initially, requiring time and upgrades to navigate efficiently. (2 reviews) - Users occasionally face **unusable system issues** with Oracle Siebel, which can disrupt their experience significantly. (1 reviews) - Users find Oracle Siebel **expensive** , making it challenging for small enterprises to invest in its implementation and usage. (1 reviews) - Users find the **steep learning curve** of Oracle Siebel challenging, requiring significant expertise and resources for effective use. (1 reviews) - Users report **integration issues** with Oracle Siebel, leading to errors and slow loading between pages. (1 reviews) - Not Intuitive (1 reviews) - Performance Issues (1 reviews) - Search Issues (1 reviews) ## Oracle Siebel Reviews ### 1. Powerful, Flexible CRM for Complex Workflows and Large Data Volumes **Rating:** 4.5/5.0 stars **Reviewed by:** Dharamveer p. | Application Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Oracle Siebel?** What I like best about Oracle Siebel CRM is its extensive functionality and flexibility. It provides a wide range of CRM capabilities, including sales, service, and customer management, all within a single platform. The customization options are powerful and allow organizations to adapt the system to their specific business processes. I also appreciate its ability to handle complex workflows and large volumes of customer data efficiently. **What do you dislike about Oracle Siebel?** One drawback of Oracle Siebel CRM is that the platform has a steep learning curve for new users. Initial setup and customization can be time consuming, and some administrative tasks may require specialized expertise. The user interface could also feel less modern compared to some newer CRM solutions. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel CRM helps solve the challenge of managing customer interactions, sales processes, and service operations across multiple channels. It centralizes customer information, making it easier to track communications, manage opportunities, and provide consistent customer service. This improves visibility into customer relationships, increases operational efficiency, and helps teams make more informed decisions. As a result, it reduces manual effort and improves overall productivity. ### 2. Unmatched Data Integrity and Robust Architecture for Enterprise Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Anup A. | Network Security Engineer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Oracle Siebel?** As someone who has worn both the user and Administrator hats for Oracle Siebel, its absolute greatest strenght is it's unmatched data integrity and robust architecture for complex, large-scale enterprise workflows. From an administrative standpoint the data model is incredibly mature. Once you properly configure your Business Components and joins the system handles massive, concurrent transactional loads without breaking a sweet for users, the sheer dept of customization means that if your business has a highly niche, multiple layered approval to fit it exactly the transition to the responsive Siebel Open UI was a massive leap forward finally freeing us from the shackles of internet Explorer and experience and streamline navigation paths. **What do you dislike about Oracle Siebel?** While Sible is incredibly powerful it demands a high level of governance and a structures approach to change management which can sometime slow down rapid agile deployments. Because the architecture is so deeply integrated applying updates or handling repository upgrades (IRM) requires rigorous regression testing to ensure complex configurations Don't break. it's definitely not a plug and play system it requires dedicated administrative ownership. From a user experience standpoint, the out of the box interface can occasionally feel a bit dense and click-heavy compared to lighter. **What problems is Oracle Siebel solving and how is that benefiting you?** Centralized Master Data Management: We utilized Sibel as our single source of truth for complex customer hierarchies ensuring that sales, service , and Operations are looking at identical data. Complex Order Management: It solves the nightmare of configuring highly complex multi-item product bundles with intricate dependencies and pricing rules that standard CRMs fail to handle. High-Volume Batch Processing: Using Enterprise Integration Manager (EIM), we seamlessly ingest and reconcile millions of legacy records nightly, maintaining data consistency across our entire enterprise ecosystem. ### 3. Effortless Transition, Needs UI Upgrade **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek M. | Marketing Managere, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Oracle Siebel?** I like Oracle Siebel's reliability and how it handles complex business operations smoothly. It keeps all customer interactions organized in one place and enables different teams to work more efficiently together. The strong workflow automation and reporting features are a big help. We mainly use the customer management, service request tracking, and workflow automation features as they increase efficiency and improve customer interactions. The initial setup was quite easy, and it was a smooth transition to Oracle Siebel. **What do you dislike about Oracle Siebel?** The user interface feels a bit outdated as compared to other CRM platforms, and the system can sometimes be slow when handling large processes. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel helps us manage large volumes of customer data and complex business processes in one system. It improves team coordination, tracks interactions efficiently, automates workflows, reduces manual effort, provides faster support, and maintains visibility across sales, service, and operations. ### 4. Reliable, Flexible CRM with Strong Analytics and Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Vytautas R. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Oracle Siebel?** Oracle Siebel CRM is a reliable and flexible business management system that helps companies manage customer relationships, automate processes, and improve productivity. It offers strong analytics, extensive customization options, and high stability, making it suitable for large organizations and complex business needs. **What do you dislike about Oracle Siebel?** One really annoying thing is the email/communications section. It's very clunky and outdated. **What problems is Oracle Siebel solving and how is that benefiting you?** Helps solve customer relationship management challenges by centralizing customer data, automating business processes, and improving communication between teams. It benefits us by increasing efficiency, reducing manual work, enhancing customer service quality, and providing better insights through detailed analytics and reporting tools. ### 5. Robust Enterprise CRM with Complex Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Oracle Siebel?** I like Oracle Siebel's robust data centralization and highly specialized industry verticals. The 360-degree view of customer history is really helpful, ensuring that our sales and support teams always have complete context. Its ability to handle massive data volumes and automate complex, multi-step workflows with high reliability is a huge asset for our enterprise-level operations. I also appreciate its ability to smoothly integrate with external tools like telephone CTI and ERP systems. The user access security is excellent, and the built-in analytics dashboards make tracking team performance very easy. **What do you dislike about Oracle Siebel?** The user interface (UI) feels quite outdated and is not very intuitive, which makes the learning curve steep for new users. Additionally, systems performance can be slow during high volume data processing and making custom modifications requires significant time and heavy development effort. The initial setup was highly complex and time-consuming, requiring a specialized technical team to configure it for our enterprise needs. **What problems is Oracle Siebel solving and how is that benefiting you?** I use Oracle Siebel to centralize enterprise CRM data, automate workflows, and eliminate communication gaps between teams, ensuring efficient handling of customer inquiries. ### 6. Robust and Customisable, but a Dated UI and Admin-Heavy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Oracle Siebel?** What I like most is how robust and customisable it fits well in a large corporation like mine. **What do you dislike about Oracle Siebel?** It isn’t the flashiest tool out there—but what it does well, it does very well. The UI feels dated compared to newer platforms, and it requires experienced admins to manage properly. But if your priority is control, scalability, and stability rather than speed and simplicity, Siebel is still a very serious contender. **What problems is Oracle Siebel solving and how is that benefiting you?** At its core, Siebel tackles data fragmentation. In large organisations like the one I work for, customer information often lives in multiple systems (sales, support, marketing, billing). Siebel centralizes all of that into a single, structured platform. The benefit is straightforward: you get a 360° view of the customer, which makes decision-making faster and more consistent. Instead of chasing data across teams, everything is in one place.Siebel solves the complexity of managing large-scale customer operations by integrating systems, standardizing processes, and embedding intelligence—so I can operate with better visibility, control, and efficiency across the entire customer lifecycle. ### 7. Strong Client Management, Needs Modern UI **Rating:** 4.0/5.0 stars **Reviewed by:** Anjaly T. | Market Research Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Oracle Siebel?** I like Oracle Siebel's strong client data management and customization capabilities. It helps to keep track of client information, service requests, and all client interactions, service history, and sales information, which improves visibility and reduces manual tracking. **What do you dislike about Oracle Siebel?** Maybe they can improve their interface. The user interface can feel outdated compared to new CRM platforms. **What problems is Oracle Siebel solving and how is that benefiting you?** I use Oracle Siebel for tracking sales activities and handling requests. It solves challenges in managing client data across systems, improving visibility, and reducing manual tracking. Its strong data management and customization keep track of client interactions and service history efficiently. ### 8. Empowers Sales Management, Challenges in Field Use **Rating:** 3.5/5.0 stars **Reviewed by:** Keosha B. **Reviewed Date:** January 27, 2026 **What do you like best about Oracle Siebel?** I think Oracle Siebel just manages the full cycle well. It handles everything from the accounting pipeline, showing us all of our clients and talent, to providing tools and resources that make our sales more effective. I love that it gives us access to contact center agents whenever we have questions or need support. This is really helpful for discussing inquiries or support cases. Additionally, for our employees working out in the field, Oracle Siebel offers the opportunity to update or input customer information directly, which is great for keeping everything current. **What do you dislike about Oracle Siebel?** Sometimes, if you're out in the field, there are concerns about being able to access data or information needed in the system. It seems to be an issue related to Wi-Fi or connectivity. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel helps manage our complex sales and provides sales reports, marketing support, and customer service operations. It manages the full cycle from accounting to field service, offering tools that make sales more effective and allowing remote access for field agents. ### 9. Complicated Navigation Makes Getting Started Difficult **Rating:** 2.0/5.0 stars **Reviewed by:** Muhammad Tahir Y. | Customer Solutions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Oracle Siebel?** The app offers most of the features I need, but I still have trouble finding certain things. Navigating through the options can be challenging at times. **What do you dislike about Oracle Siebel?** There are quite a few complications, especially when it comes to finding things, and overall I find it very hard to use. While it does become easier once you take the time to learn it, for beginners, it is definitely not easy to get started. **What problems is Oracle Siebel solving and how is that benefiting you?** There are several complications, particularly when it comes to locating features, and overall I find it quite difficult to use. Although it does get easier after you spend some time learning how it works, it is certainly not beginner-friendly and can be challenging to get started with. ### 10. Essential, Easy-to-Use Software for the Workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Sales Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Oracle Siebel?** It is essential software for my work place, easy to learn and use. **What do you dislike about Oracle Siebel?** Running time can be very slow, and sometimes always on fallback which will result in frustration **What problems is Oracle Siebel solving and how is that benefiting you?** Doing connections using sieble always make sale easy. ### 11. Intuitive Platform That Makes Customer Management a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick B. | Optimisation and Reporting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Oracle Siebel?** Siebel is an incredibly intuitive platform to use for customer accounts provide management. Using it to manage customers on a daily basis, the layout, customisation options and reporting features make managing customers data a breeze. Integrating with our customer base was simple, and so was the ease of implementing/training staff. **What do you dislike about Oracle Siebel?** Very rarely would the system have an issue where it would be unusable, but that would be the only problem. **What problems is Oracle Siebel solving and how is that benefiting you?** The customer information and visibility on customer interactions is fantastic, but the best part is easily the intuitive user interface. It makes the front line users life easier being able to simply navigate the customers details so they can focus on the conversation. Utilised for telecommunications customers, the tiered structure of account management makes managing customer requests a breeze, especially for families or businesses. Making changes at individual levels is incredibly simple, as well as making account level technical and billing/overarching changes. ### 12. Effective with Robust Security but Slow Loading **Rating:** 5.0/5.0 stars **Reviewed by:** Meskat c. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Oracle Siebel?** I find Oracle Siebel effective for telecom customer account management, especially in keeping separate accounts and ensuring service security. I appreciate its high login standards, which enhance security. The initial setup of Oracle Siebel was easy. **What do you dislike about Oracle Siebel?** I find Oracle Siebel to be effective, but it's slow. It could definitely be faster, especially in terms of loading times. **What problems is Oracle Siebel solving and how is that benefiting you?** I use Oracle Siebel for keeping separate accounts and ensuring their services are secure. ### 13. User-Friendly CRM with Minor PDF Delays **Rating:** 5.0/5.0 stars **Reviewed by:** Jubaidur (Shiron) R. | Team Lead / Customer Experience (CX) Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Oracle Siebel?** I like Oracle Siebel for its ease of use and interactive UI, which makes quick customer interactions and easy fixes possible. The initial setup was also easy. **What do you dislike about Oracle Siebel?** Sometimes under the billing, the PDF file doesn't open quickly, which sometimes delays customer interactions. **What problems is Oracle Siebel solving and how is that benefiting you?** I use Oracle Siebel for CRM, handling customer products maintenance, billing, and services. Its ease of use and interactive UI facilitate quick customer interactions and easy fixes. ### 14. Effective in Customer Acquisition with Some Popularity Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Amr A. | Summer Trainee, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Oracle Siebel?** I like that Oracle Siebel gives me access to a good number of customers for example I sell cosmetics so it can connect me with buyers **What do you dislike about Oracle Siebel?** Not very popular all over the world u can say 3 out of 10 people know about it **What problems is Oracle Siebel solving and how is that benefiting you?** I use Oracle Siebel for marketing automation, solving the issue of finding customers and giving me access to a good number of them. ### 15. Siebel is easy to use! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Oracle Siebel?** Ease of use, record keeping are great. I also liked the ability to track calls. **What do you dislike about Oracle Siebel?** As great as the product is, for a typical record keeping CRM it didnt feel like I was using that much of the product. **What problems is Oracle Siebel solving and how is that benefiting you?** It is helping me track previous call, meeting, and email history easier. The performance of this program was great and provided great ROI for the pricing we were given. We didn't need to use support/onboarding when we had program. At the time of using the program, AI was not yet a thing. ### 16. Powerful, Customizable CRM—But Implementation Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Ceci M. | Property Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Oracle Siebel?** It’s highly customizable and provides robust, in-depth functionality for managing customer data, workflows, and analytics. **What do you dislike about Oracle Siebel?** It can feel a bit outdated, and implementing it often takes a significant amount of time and technical expertise. **What problems is Oracle Siebel solving and how is that benefiting you?** It has helped me manage customer data, workflows, and analytics more effectively. ### 17. Easy Access to Organised Customer Data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Oracle Siebel?** Easy access to organised customer data!! **What do you dislike about Oracle Siebel?** the interface could be better designed and integrated **What problems is Oracle Siebel solving and how is that benefiting you?** As a regular user, Oracle Siebel CRM helps centralise all customer and job information in one place, reducing the need to juggle multiple systems. It enforces structured workflows, which improves consistency and minimises errors. It also tracks all interactions, making follow-ups and handovers easier. For complex, multi-step jobs, it provides clear visibility and coordination across teams. Overall, it replaces manual processes and scattered information with a more organised, accountable, and efficient way of working. ### 18. Frequent Upgrades Mean More Tweaks to Learn **Rating:** 2.5/5.0 stars **Reviewed by:** Penny T. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Oracle Siebel?** It is one of our tools we use for daily business, anything that makes the job easier is always appreciated **What do you dislike about Oracle Siebel?** changes and learning new tweaks when upgrades are done. Hasve enough to remember **What problems is Oracle Siebel solving and how is that benefiting you?** they upgrade to stay current, just don't like having to relearn the programs ### 19. Efficient Lead Organization, but Slow Connection **Rating:** 4.5/5.0 stars **Reviewed by:** Arionne A. | restaurant sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Oracle Siebel?** I like Oracle Siebel for its easy search options and the ability to look up attachments from multiple users. It effectively categorizes all titles and provides a helpful page with a lot of information to learn how to operate it. The initial setup was very easy to connect, and I appreciate its pricing and ease of use, especially compared to Salesforce. **What do you dislike about Oracle Siebel?** It's slow when connecting to the internet. **What problems is Oracle Siebel solving and how is that benefiting you?** I use Oracle Siebel to organize leads and contracts in my hotel, and it helps me track down info. It's easy to search options, look up attachments from multiple users, categorizes titles with ease, and provides a helpful info page. ### 20. Essential, User-Friendly Solution for Healthcare Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Marie M. | registered nurse, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Oracle Siebel?** This product is particularly effective in the healthcare field. It is user-friendly, which is important since we rely on it often at work. Integrating it into our daily routines is straightforward and seamless. **What do you dislike about Oracle Siebel?** Nothing to complain about. It works just as it should and meets my expectations. **What problems is Oracle Siebel solving and how is that benefiting you?** documentation issues when it comes to customers that we cater. ### 21. Strong, Stable CRM with Powerful Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Khushi K. | Proofreader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Oracle Siebel?** Strong CRM customization, stability core **What do you dislike about Oracle Siebel?** Complex UI and high maintenance overhead **What problems is Oracle Siebel solving and how is that benefiting you?** It centralizes customer data and automates CRM workflows, improving efficiency, consistency, and customer service quality. ### 22. Effortless Handling of Complex CRM Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Oracle Siebel?** It's ease of handling complex workflows related to our CRM needs **What do you dislike about Oracle Siebel?** Some of the mundane tasks also requires complicated user workflows **What problems is Oracle Siebel solving and how is that benefiting you?** It provides a high class CRM for large scale organizations and it is very helpful for us as it meets our complex needs related to a CRM ### 23. Powerful Functionality, but Expensive to Maintain and Feels Outdated **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Oracle Siebel?** It offers richer functionality and can support more complex use cases. **What do you dislike about Oracle Siebel?** It’s expensive to maintain and feels outdated, especially as more companies switch to cloud-native CRM platforms. **What problems is Oracle Siebel solving and how is that benefiting you?** It has a mature data model and solid business rules. It’s relatively stable and, compared with cloud-based platforms, it’s easier to customize—even for some complex use cases. ### 24. Diverse Market Reach with Strong Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kate N. **Reviewed Date:** December 05, 2025 **What do you like best about Oracle Siebel?** I like that Oracle Siebel has a great support system. The customer service is very responsive. It has drastically increased our sales. It was easy and not super time-consuming to set up. **What do you dislike about Oracle Siebel?** Sometimes technology can be a bit laggy and I feel there could be more frequent updates. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel helps us reach a more diverse market and has drastically increased our sales. It also offers a great support system and responsive customer service. ### 25. Ideal for managing clients and patients in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo r. | ANALISTA DE RIESGO OPERATIVO, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Oracle Siebel?** We use it as a CRM both for insurance client management and for patient tracking. **What do you dislike about Oracle Siebel?** The price is high for small businesses, and it is also necessary to have other complementary solutions. **What problems is Oracle Siebel solving and how is that benefiting you?** The possibility of centralizing customer information is very useful, as it facilitates access and management of data in one place. ### 26. Oracle Siebel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil B. | Salesforce Architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Oracle Siebel?** The best thing about Oracle Siebel is that it is one of the best CRM tool which can be customized to a greater extent unlike other CRM Cloud applications. **What do you dislike about Oracle Siebel?** The thing which I dislike about Oracle Siebel is that it has a steep learning curve and requires a lot workforce to utilize this tool. Also it is very costly for small enterprises. **What problems is Oracle Siebel solving and how is that benefiting you?** With the use of Oracle Siebel, I am able to solve several challenges related to customer relationships and it also benefits to streamline the sales processes for my business. ### 27. works well with a little patience **Rating:** 4.0/5.0 stars **Reviewed by:** emma h. | Sleep Professional, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Oracle Siebel?** has all products available for sale. has many options for creating activities and making notes. financing is integrated well. **What do you dislike about Oracle Siebel?** takes a long time to load between pages. has gotten better over time though. doesn't integrate well with other systems. if one step is missed, many error codes will happen. **What problems is Oracle Siebel solving and how is that benefiting you?** seeing full history of customer activities, products, and deliveries. helps to get a full detailed report of each customer. ### 28. Best experiencw **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Oracle Siebel?** The easy way to setup and work on the dailly vasis **What do you dislike about Oracle Siebel?** Nothing, i really like siebel it’s easy to work **What problems is Oracle Siebel solving and how is that benefiting you?** The way that I manage the tickets between client and company ### 29. I've never had an issue **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Oracle Siebel?** Seems to work as presented. I am an individual sales contributer. **What do you dislike about Oracle Siebel?** I can't think of anything I dislike becuase I'm nit sure what it is. I think its for payroll. **What problems is Oracle Siebel solving and how is that benefiting you?** I think I use a different CRM. ### 30. Great user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Preeti A. | Data Integration Analyst Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Oracle Siebel?** I appreciate its robust CRM functionality and scalability, which offers a great user experience by providing extensive customization options, making it adaptable to various business needs **What do you dislike about Oracle Siebel?** The user interface can feel outdated, and the complexity of configuration sometimes leads to a steep learning curve for new users **What problems is Oracle Siebel solving and how is that benefiting you?** . ### 31. Oracle system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2024 **What do you like best about Oracle Siebel?** Very easy to assess and I feel it is most similar to SAP. I am using this platform for my daily usage. **What do you dislike about Oracle Siebel?** Remember the step and there is no shortcut to create the Purchase Order (PO) or Sales Order (SO). **What problems is Oracle Siebel solving and how is that benefiting you?** Help me to create the quotation and purchase order. ### 32. convenient to use, efficient, fast **Rating:** 4.5/5.0 stars **Reviewed by:** Nadeem ul H. | Senior Human Resources Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Oracle Siebel?** convenient to use, efficient, fast, effective **What do you dislike about Oracle Siebel?** the price should be a bit less. so please work on that **What problems is Oracle Siebel solving and how is that benefiting you?** sometimes it lacks when we try to use it. ### 33. Siebel to have your business on track **Rating:** 4.5/5.0 stars **Reviewed by:** Anil B. | Senior Systems Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Oracle Siebel?** Having better Patch Upgrades and releases on time by Oracle **What do you dislike about Oracle Siebel?** Siebel Architecture and use of different servers in architecture is quite complex for newbies to get into Siebel world. **What problems is Oracle Siebel solving and how is that benefiting you?** In my Project Siebel is used as a Platform to create all the tickets/Issues through the pollers. All the tickets will be created automatically ### 34. I used Siebel open UI and it is very good CRM alternative for leading options. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Oracle Siebel?** We can do so many modifications with EAI and connectivity between apps. **What do you dislike about Oracle Siebel?** Very skill full people can work on its development. **What problems is Oracle Siebel solving and how is that benefiting you?** We used Siebel CRM in Power ans telecommunications forum and it was very helpful to solve end users problem related to campaign, lead generations, etc. ### 35. Understanding the pros and cons of Oracle Siebel **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit R. | Digital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Oracle Siebel?** Twenty distinct sectors are covered by the industry-specific solutions offered by Oracle Siebel CRM. Oracle Siebel CRM has several CRM capabilities that can help businesses increase the quality of their customer service and is most suitable for mid- to large-sized businesses. **What do you dislike about Oracle Siebel?** Despite being a trustworthy tool for managing customer and sales data within the company, it has some shortcomings. When you access client data in bulk, it might be time-consuming. To expedite the procedure, you must therefore accomplish it in small pieces. The same holds true if you wish to export the data you've just retrieved from the system. If the data is too large for the system to handle, it could be slow. **What problems is Oracle Siebel solving and how is that benefiting you?** It is a fantastic all-around tool for my marketing and sales initiatives. It includes a variety of features that are hard to find in a single product. I can easily do numerous jobs and handle all of the data for my company with Siebel 8.0. Most jobs can be automated with its assistance, allowing me to free up resources like my personnel and time. With this kind of solution, everything works perfectly quickly, increasing our company's efficiency. You will be proficient once you get going because the user interface is straightforward. The instrument is more effective as a result. ### 36. Oracle SIebel CRM - best CRM available and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Oracle Siebel?** Oracle Siebel provides tools to manage and automate the sales process, including lead management, opportunity management, and forecasting. Oracle Siebel allows customers to create and manage marketing campaigns, track campaign performance, and measure ROI. It offers a comprehensive set of tools for managing customer service interactions, including case management, knowledge management, and service level agreements. It also supports multiple vertical industries such as Telecoms, Public Sector, Finance and alot more. **What do you dislike about Oracle Siebel?** One common criticism of Oracle Siebel is that it can be complex and difficult to implement, especially for smaller businesses without dedicated IT staff. Oracle Siebel's user interface is outdated out of the box and difficult to navigate, which can hinder user adoption and productivity. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel provides robust analytics capabilities that enable businesses to gain insights into customer behavior, preferences, and needs. This information can be used to develop more targeted marketing campaigns, improve customer service, and make data-driven business decisions. Oracle Siebel can help businesses improve communication and collaboration among employees, partners, and customers. By providing a centralized platform for communication and document management, businesses can improve their overall productivity and efficiency. Oracle Siebel can also help businesses improve their customer experience by providing tools to manage customer interactions across multiple channels, including email, phone, chat, and social media. By providing a consistent and personalized experience, businesses can improve customer satisfaction and loyalty. ### 37. Oracle Siebel review **Rating:** 4.5/5.0 stars **Reviewed by:** Tarannum m. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Oracle Siebel?** It is the one of the best CRM application which we can use for the Customer management and. Order management system.it is user friendly . having a multiple functions and easy to use **What do you dislike about Oracle Siebel?** Sometime it will take time to load the application **What problems is Oracle Siebel solving and how is that benefiting you?** We are using this for managing the telecommunication customers on it ### 38. Abysmal. Slow, buggy, non-intuitive. **Rating:** 0.0/5.0 stars **Reviewed by:** Marcus G. | CEO - Corporate life coaching provider for employees, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Oracle Siebel?** I like that sometimes it works and most of the time the information is accurate. **What do you dislike about Oracle Siebel?** It is apparent that Oracle does not employ any UX developers. The software looks like it was a reject from the 1970s. It is so outdated, so complex, so cumbersome, so non-intuitive, so people unfriendly and buggy it is beyond comprehension today. I thought Oracle was a pretty large software company, but they do not hire competent programmers. I have used this piece of garbage for over 3.5 years. The learning curve is about 18 months. Daily use is an exercise in frustration and a truly amazing amount of wasted time repeating steps. Going back and forth between screens and hunting for the information needed. It hangs and crashes frequently. I have used various software over the years and consider myself reasonably tech-savvy and a quick learner. Many of my coworkers still find this extremely difficult to use after years of daily, painful exposure to this pathetic coding. Oracle should genuinely be ashamed of itself. **What problems is Oracle Siebel solving and how is that benefiting you?** This is a combination of POS, CRM, and inventory management. It connects with Outlook and zip-whip. It is incredibly slow, always buggy, the error messages are incomprehensible and therefore completely unhelpful, and so freaking cumbersome to use. It requires constant back and forth to multiple screens to hunt for the information with no good way of collecting it into one place. The retail checkout process takes a ridiculously long time and is absurdly complicated. If grocery stores had to put up with this horrible level of efficiency, customers would revolt. ### 39. Extremely customizable and adaptation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yael J. | Senior Business Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Oracle Siebel?** The highly adaptive and customizable as well as the complete out if the box and best of practice funtionalities included. **What do you dislike about Oracle Siebel?** Some.users (sales) would appreciate better compatibility with mobile devices. **What problems is Oracle Siebel solving and how is that benefiting you?** User requirements for quoting and ordering complex telecom products ### 40. VK siebel review **Rating:** 3.5/5.0 stars **Reviewed by:** Vinay R. | Senior Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Oracle Siebel?** Ease of usage, understandabilty, simple and powerful **What do you dislike about Oracle Siebel?** Legacy UI no mordern features available . **What problems is Oracle Siebel solving and how is that benefiting you?** Sales and marketing insights ### 41. Solid platform from CRM industry dominator **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Oracle Siebel?** That it is possible to connect easily to other enterprise apps and databases. I like the tools interface as it is easy to use and quite flexible. Haven't had much experience with competitors so can't compare much, though. **What do you dislike about Oracle Siebel?** It is kind of monolithic, and if you need to do something special or weird integration-eise, it can be difficult to get help. I would like to see the ability to reach a real person improved. **What problems is Oracle Siebel solving and how is that benefiting you?** I am not currently using it, but when I did it was to integrate Siebel's CRM to existing product configuration tools. It did a decent job on that front but it could have been easier. ### 42. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Oracle Siebel?** Easy to use and to implement and save a ton of time **What do you dislike about Oracle Siebel?** Need soome training and knowledge on cumputer skills **What problems is Oracle Siebel solving and how is that benefiting you?** Custner relation ### 43. Great tool but complex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Oracle Siebel?** Oracle Siebel integrates very well with other enterprise platforms. Also, it brings many features that make this tool very efficient but are no longer being maintained or updated. **What do you dislike about Oracle Siebel?** Its UI is outdated and boring. It's not easy to use. It consumes a lot of computing resources and is not as detailed as other sales CRMs. For me, it does not delivers good value for the price. **What problems is Oracle Siebel solving and how is that benefiting you?** It is well suited for when you need to create different versions of the same quote. Doing this is nice because you can see different versions of the quote on one dashboard. Tracking old quotes is more accessible than other modern platforms ### 44. Most like CRM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Raghu V. | Advisor, Sales Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Oracle Siebel?** One of the best CRM tools I have used to date. Though there were a lot of bugs initially, there have been numerous patches released now Sieble is at its best **What do you dislike about Oracle Siebel?** Bugs and app crash takes a toll on productivity **What problems is Oracle Siebel solving and how is that benefiting you?** Releasing new patches of Siebel has made the latest version most stable and working without any bugs to date ### 45. Best System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Oracle Siebel?** It was a very smooth application, and I enjoyed using it while working at Vodafone EG. During my working period it was the main system we used to get our customers' data. **What do you dislike about Oracle Siebel?** From my point of view, there were many functions with no access to us that were denied by our administrators. Also, there are many steps to get or review some data. **What problems is Oracle Siebel solving and how is that benefiting you?** Older, there were many steps and sequences to view or update the customers' data or change some setups on the customers' profiles, but the newest versions solved these issues. ### 46. Several Siebel Implementations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Oracle Siebel?** Lots of "Out of the office" functionality. A lot of Siebel knowledge in the market, many service providers, many IT resources, etc. Good Producto Support. Good acceptance by users. Good integration capabilities. **What do you dislike about Oracle Siebel?** Complex for simple implementations. It is costly to implement and needs an experienced team to set it up and maintain it. It is expensive the cost to upgrade the system. **What problems is Oracle Siebel solving and how is that benefiting you?** I have done several Siebel implementations to provide CRM capabilities for enterprise customers for Sales, Marketing and Services areas. Also some Integrations with billing systems, provisioning systems, ERP, BI etc. ### 47. Best Sales Module Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ruhid J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2023 **What do you like best about Oracle Siebel?** I like Product. Because of it's scalable , highly sophisticated and advance platform more than 20 type industries are using. good marketing analysis. Product and catalog management. self service and e-billing **What do you dislike about Oracle Siebel?** High cost. some rooms for short the process. **What problems is Oracle Siebel solving and how is that benefiting you?** have to use only in IE browser app; dont know why other browser support was not available ### 48. Oracle Siebel Tools **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Oracle Siebel?** -Though its getting outdated day by day, but as its owned by Oracle its well maintained. -Things are manual here like in most newer CRM most of the things are automatic but in oracle siebel we have to do manually which helps us understand it better. -ThoughUI is old fashioned but its in well structured form. **What do you dislike about Oracle Siebel?** -UI of application is very old school . -Software is very slow. -many a times it becomes unresponsive. **What problems is Oracle Siebel solving and how is that benefiting you?** -Oracle Siebel is baically a CRM system owned by oracle it helps in managing the relationship between customer and organizations. -It maintains and manipulates the customer data. ### 49. It should be bit fast **Rating:** 3.5/5.0 stars **Reviewed by:** Arif A. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Oracle Siebel?** Siebel is accurate and displays correct information everytime and it is a best software for guest records **What do you dislike about Oracle Siebel?** Sometimes the data doesn't show up when we stored it in and also works very slow shows up error and data doesn't travel to other connected gds **What problems is Oracle Siebel solving and how is that benefiting you?** The data we have to type manually everytime with siebel we just have to store it once and can access it everytime ### 50. Oldest CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Oracle Siebel?** It has all industry modules packaged application. Minimal coding with declarative approach. Easy of query and list and 360 customer view. Highly secure and can be integrated with external systems. **What do you dislike about Oracle Siebel?** Product research development slow. Cloud tenant need to be robust. **What problems is Oracle Siebel solving and how is that benefiting you?** It solves sales marketing and service problems for customers. ## Oracle Siebel Discussions - [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) - 3 comments, 2 upvotes - [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) - 1 comment, 1 upvote - [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) - 1 comment - [View Oracle Siebel pricing details and edition comparison](https://www.g2.com/products/oracle-siebel/reviews?open_modal_url=%2Fproducts%2Foracle-siebel%2Fwishlists%3Fhost_path%3D%252Fproducts%252Foracle-siebel%252Freviews%253Fopen_modal_url%253D%25252Fde%25252Fproducts%25252Foracle-siebel%25252Fwishlists%25253Fhost_path%25253D%2525252Fproducts%2525252Foracle-siebel%2525252Freviews&source=sticky_header_pin&source=sticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+04%3A37%3A01+-0500&secure%5Bsession_id%5D=3d8e406c-de60-47a5-82cb-35429650fa53&secure%5Btoken%5D=a44d587d93e4bf4c4e0fe23ec4581388d64410372bfebd1445dd300565564b7f&format=llm_user) ## Oracle Siebel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Oracle Siebel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle Siebel Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,270 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,834 reviews)