--- title: Oracle Field Service Reviews meta_title: 'Oracle Field Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Oracle Field Service works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 23 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Oracle Field Service Reviews **Vendor:** Oracle **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 23 ## About Oracle Field Service Oracle Field Service is a comprehensive, AI-driven solution designed to optimize field service operations by automating the planning, scheduling, and execution of tasks. It ensures that the right technician, equipped with the necessary tools and information, arrives at the correct location promptly, enhancing both operational efficiency and customer satisfaction. Key Features and Functionality: - Intelligent Scheduling and Routing: Utilizes AI to forecast demand accurately, assign tasks based on technician skills and proximity, and adapt schedules in real-time to accommodate changes, ensuring optimal resource utilization. - Mobile Access for Technicians: Provides a mobile application that offers technicians access to job details, maps, parts inventory, and customer history, even in offline environments, facilitating efficient task completion. - Real-Time Collaboration: Enables instant communication between field technicians and support teams through chat and photo-sharing features, allowing for quick problem resolution and knowledge sharing. - Customer Engagement Tools: Offers features like online appointment booking, real-time technician tracking, and automated notifications, keeping customers informed and engaged throughout the service process. - Integrated Parts Management: Synchronizes service tasks with inventory systems to ensure technicians have the necessary parts, reducing delays and improving first-time fix rates. Primary Value and User Solutions: Oracle Field Service addresses the complexities of managing field operations by providing a unified platform that enhances efficiency, reduces operational costs, and improves customer experiences. By leveraging AI and automation, it minimizes manual scheduling errors, optimizes resource allocation, and ensures timely service delivery. For businesses, this translates to increased productivity, better compliance with service level agreements, and higher customer retention rates. Customers benefit from transparent communication, reduced wait times, and reliable service, fostering trust and satisfaction. ## Oracle Field Service Pros & Cons **What users like:** - Users highly value the **customer support** from Oracle, enhancing their experience with the Field Service solution. (2 reviews) - Users praise the **ease of use** of Oracle Field Service, finding the interface and UI very user-friendly. (2 reviews) - Users value the **real-time data** capabilities of Oracle Field Service, enhancing response times and resource allocation. (2 reviews) - Users value the **easy integration** with third-party systems, enhancing response times and resource allocation significantly. (1 reviews) - Users value the **easy integrations** of Oracle Field Service, enhancing efficiency and resource management. (1 reviews) - Time Management (1 reviews) - User-Friendly (1 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly non-technical users who may struggle with the complex interface. (2 reviews) - Users find **customization difficult** , often requiring technical skills to configure and customize workflows effectively. (1 reviews) - Users note the **high implementation costs** of Oracle Field Service, which can be a burden for small companies. (1 reviews) - Users find the **complexity in configuration and customization** of workflows requires technical skills, making it challenging to use. (1 reviews) - Users occasionally experience **slow performance** , which can hinder their overall experience with Oracle Field Service. (1 reviews) ## Oracle Field Service Reviews ### 1. Powerful Field Service Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Vijayan A. | Head Risk and Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Oracle Field Service?** Easy to assign jobs to multiple functions on real time basis. After getting Oracle field service solution we were able to achieve faster response and better resource allocation. Easily integrates with third party system and ERP solutions. Good value for money and customer support provided by Oracle team. **What do you dislike about Oracle Field Service?** Some non technical users might find the User Interface complex. We also feel implementation cost is high for small companies. **What problems is Oracle Field Service solving and how is that benefiting you?** The solution helps in timely completion of assigned tasks. Inventory optimization and management is simple after Oracle Field Service. Mobile interface helps us in collecting field data on time to take informed business decisions. ### 2. Real-Time Visibility and Dynamic Re-Routing Make a Difference **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Oracle Field Service?** It is Time-Based and real time visibility, Dynamic re-routing helps reduce travel time and react to traffic, cancellations, or emergency calls. **What do you dislike about Oracle Field Service?** It is very complex. to configure/customize many workflows, you often need technical skills. **What problems is Oracle Field Service solving and how is that benefiting you?** field service organizations often struggle to match the right technician with the right job at the right time, while minimizing travel time and idle time. Customers want predictable service, accurate windows for technician arrival, clear communication, and ability to reschedule or be updated. If none of that exists, satisfaction suffers. ### 3. market-leading solution in field service management software **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian C. | Gerente de compras, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Oracle Field Service?** Your intelligent programming that uses algorithms to automatically assign tasks. **What do you dislike about Oracle Field Service?** The high cost of licenses and maintenance **What problems is Oracle Field Service solving and how is that benefiting you?** I believe that the high cost can be one of the main problems, but it is compensated by the ### 4. Oracle - A Best Platform **Rating:** 5.0/5.0 stars **Reviewed by:** SANYAM M. | Cybersecurity Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Oracle Field Service?** I Like the interface and the UI of the app. **What do you dislike about Oracle Field Service?** Nothing dislike but sometimes it lags little bit. **What problems is Oracle Field Service solving and how is that benefiting you?** To get the data in one platform it is good. ### 5. "It's a management tool for field employees." **Rating:** 5.0/5.0 stars **Reviewed by:** Dushyant S. | Cyber Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Oracle Field Service?** Oracle's field services excel in work order, inventory, customer management and reporting. Best in integration also **What do you dislike about Oracle Field Service?** "There are no disadvantages in this product. Overall, the solution is good." **What problems is Oracle Field Service solving and how is that benefiting you?** Oracle is best in field employee management and workflow. Analytics and Reporting is best. Automation is best in this product. ### 6. Oracle feild service **Rating:** 5.0/5.0 stars **Reviewed by:** Lingeswaran R. | Senior Delivery Manager - DevOps, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Oracle Field Service?** Oracle feild engineers are very professional and highly skilled **What do you dislike about Oracle Field Service?** Nothing specific. Parts needs to be sourced quickly **What problems is Oracle Field Service solving and how is that benefiting you?** We were running SPARC based high end servers. In case of any hardware issue, we were relying on oracle FE service. ### 7. Oracle field service review **Rating:** 4.5/5.0 stars **Reviewed by:** Tarannum m. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Oracle Field Service?** This is the best application which helps business to enhance their customers. It provide good support for customers It can be easily integrate with other Oracle applications. **What do you dislike about Oracle Field Service?** The interface of application is less user friendly.and complicated . sometimes it crashes. **What problems is Oracle Field Service solving and how is that benefiting you?** We are using this to interact with customer service support. ### 8. Complicated and full of bugs **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2019 **What do you like best about Oracle Field Service?** The most helpful thing is that it has alot of features and options that can be implemented into your business **What do you dislike about Oracle Field Service?** The user interface complications and crashes alot too many features all working at once **What problems is Oracle Field Service solving and how is that benefiting you?** The customers bills network query and services evaluation and the additional services to be add ### 9. Oracle Siebel Field Service Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Oracle Field Service?** Over all the program does work but there are some quirks so to speak. It always loaded up without a hitch and I never had issues with that part. **What do you dislike about Oracle Field Service?** Every now and again it would freeze up on us and the entire system would have to be rebooted in order to bring the program back up. **Recommendations to others considering Oracle Field Service:** I would definitely recommend trying this out for sure. It has issues with lock ups and sometimes pages won't completely load but those issues are easily solvable in programming. As far as looks go, the program itself is very sleek and attractive to me as an every day user. I would recommend they do some test runs before implementation for any company that is wanting to try it out. That way they can definitely know for sure they want to use it. **What problems is Oracle Field Service solving and how is that benefiting you?** As far as problems that we are having, I believe the consistency with it staying up and not locking up the computer for us is a major issue that happens at minimum once per day. I can see how it is or rather could be a good program as far as organizing and assigning the tasks needed to solve our other issues. ### 10. ALto fo capabiliyit but cumbersome and slow **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey M. | Applications Specialist, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Oracle Field Service?** Siebel contains significant amounts of customer information and is the front end to a number of order and billing platforms **What do you dislike about Oracle Field Service?** Cumbersome and slow to update opportunities **Recommendations to others considering Oracle Field Service:** very comprehensive but believe other CRM platforms such as Sales Force specifically for CRM are better purpose built. **What problems is Oracle Field Service solving and how is that benefiting you?** CRM platform for ABS ### 11. Quick to learn **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Oracle Field Service?** It was different to use than any other system. But what I liked best was the black and white of it all. This is your items, this is your items per hour, this is your average. **What do you dislike about Oracle Field Service?** I disliked that it glitches a lot. A few times while using the system I would get sent two different orders and I had to reboot the handheld. **Recommendations to others considering Oracle Field Service:** Honestly, I think that I have too little experience with it to give a recommendation. But it's easy to you. **What problems is Oracle Field Service solving and how is that benefiting you?** It provides a way to quickly expedite the information to the person to get the object to the customer. ### 12. Clunky, but it works **Rating:** 4.0/5.0 stars **Reviewed by:** Kelli L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Oracle Field Service?** Siebel lets me update and view databases on different financial accounts our business holds. **What do you dislike about Oracle Field Service?** Siebel is very particular about how names/numbers are input. For example, some fields you can just type and hit enter, while some fields you have to open a dialogue box and search to input your query. **Recommendations to others considering Oracle Field Service:** Be prepared to comment "Siebel is having an attitude today so I can't get anything done!" **What problems is Oracle Field Service solving and how is that benefiting you?** a problem we had prior was that we were limited to how many "superusers" could edit info. Now, anyone can edit/input info and it will log who edited and when. ### 13. Great Tool for Service **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole F. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Oracle Field Service?** That it is portable and accessable with internet connection. **What do you dislike about Oracle Field Service?** That if you can not access from a location, you do not have access to your necessities **Recommendations to others considering Oracle Field Service:** It is a great tool to improve efficiency with in your company and employees **What problems is Oracle Field Service solving and how is that benefiting you?** Allow office to be more efficient and work accessible. ### 14. Oracle at Monster **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2018 **What do you like best about Oracle Field Service?** It makes time management quick and simple, as well as keeping my vacation days easy to figure out **What do you dislike about Oracle Field Service?** sometimes the website gets stuck for me and hard to load **Recommendations to others considering Oracle Field Service:** highly suggested for a simple time management solution **What problems is Oracle Field Service solving and how is that benefiting you?** timesheet submissions and PTO management ### 15. Oracle Siebel Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Field Service?** Mobile Field Service provide complete wireless access to customer information, knowledge bases, and more. **What do you dislike about Oracle Field Service?** Siebel applications running on Open UI are platform independent and will run on any modern browser that is standards compliant. **Recommendations to others considering Oracle Field Service:** • Streamlines Service Operations • Improves Workforce Productivity • Improves First Call Resolution • Provides seamless service across channels • Improves Cross-sell / Up-sell rate • Empowers Field Technicians **What problems is Oracle Field Service solving and how is that benefiting you?** service organizations can significantly improve customer satisfaction, increase profitability, maximize productivity, and gain a sustainable competitive advantage. ### 16. Makes quality monitoring a breeze **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Oracle Field Service?** the easy of use for the staff and accessibility by managers **What do you dislike about Oracle Field Service?** The web page sometimes doesn't load everything **What problems is Oracle Field Service solving and how is that benefiting you?** Customer support and quality assurance . ### 17. Access to everything you need!! **Rating:** 4.0/5.0 stars **Reviewed by:** Nisha S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Oracle Field Service?** Mobile capability - It gives complete wireless access to all the customer information **What do you dislike about Oracle Field Service?** Creation of new documents is a challenge **Recommendations to others considering Oracle Field Service:** You might want to check your requirements first as to what you need access/create mainly **What problems is Oracle Field Service solving and how is that benefiting you?** To access client details during visit. ### 18. Siebel Field Service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Field Service?** Siebel Field Service has been a great to measure our field service initiatives **What do you dislike about Oracle Field Service?** nothing Specifically have I come across as any opportunity except couple of downtimes which could be based on our infrastructure **Recommendations to others considering Oracle Field Service:** Negotiate for addon packages **What problems is Oracle Field Service solving and how is that benefiting you?** Performance mgmt., vendor mgmt. Cost initiative to reduce defects ### 19. Oracle Siebel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2018 **What do you like best about Oracle Field Service?** The best thing is without a doubt its mobile capability - super useful! **What do you dislike about Oracle Field Service?** Some performance issues but tolerable in my view. **What problems is Oracle Field Service solving and how is that benefiting you?** Having total wireless access to all available customer information definitively. ### 20. Simple, but inefficient **Rating:** 3.5/5.0 stars **Reviewed by:** Ronald C. | Field Services Engineer, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Oracle Field Service?** All the various tabs and how you can integrate your parts, etc. **What do you dislike about Oracle Field Service?** Freezing issues and inefficient....takes too much time to complete tasks at times.... **What problems is Oracle Field Service solving and how is that benefiting you?** Not a bad system, but takes some time to become proficient....I’m able to complete a lot of work, though, in spite of the time it takes to complete tasks within the application. ### 21. Siebel field service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Oracle Field Service?** Siebel field service is good for consultants evalutaing real time customer data **What do you dislike about Oracle Field Service?** Sync problems in offine system are an issue **What problems is Oracle Field Service solving and how is that benefiting you?** Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, i ### 22. Okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Oracle Field Service?** Siebel offered multiple fields to add relevant data **What do you dislike about Oracle Field Service?** I experienced slow loading with the system. **What problems is Oracle Field Service solving and how is that benefiting you?** Lead management ### 23. Clunky and highly customized solution -- not ideal for nimble, start-up environments **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about Oracle Field Service?** - Serves the core needs of contact / service center and other customer service applications. - Widely used platform and decent customer services - OK to use with the right support and training infrastructure - Decent product updates and time - Good quals and other customer references - Out of the box functionality is solid and pretty usable out the box - **What do you dislike about Oracle Field Service?** - Clunky and hard to implement - Highly customized, hard to contain and manage the best way possible - Bad customer service and support - Complex and hard to tailor to the business needs, doesn't have the best - Services contracts are complex and difficult **Recommendations to others considering Oracle Field Service:** Consider other platforms / cloud solutions. Know what you are buying, this product id dated and pretty terrible from a support perspective. **What problems is Oracle Field Service solving and how is that benefiting you?** Contact center solutions with service quality needs. Better call center metrics / KPIs, but terrible customer service. Dated and clunky solution. - [View Oracle Field Service pricing details and edition comparison](https://www.g2.com/products/oracle-field-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+19%3A51%3A11+-0500&secure%5Bsession_id%5D=ec9b6e8c-d453-4d80-85c1-50921049c838&secure%5Btoken%5D=38127a09b782b29e6578f07b5af5d85506c7c65aedc66788b0f48786d3734e7b&format=llm_user) ## Oracle Field Service Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Oracle Field Service Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (973 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews) - [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) - 4.3/5.0 (72 reviews)