Top 10 Oracle Alternatives &amp; Competitors

Zendesk for Customer Service

By Zendesk

4.3/5

(6,784)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Oracle Service Cloud (formerly RightNow), Zendesk for Customer Service is:

Easier to set up

Better at support

Easier to do business with

Categories in common with Oracle:

Kustomer

By Kustomer

4.5/5

(512)

Product Description

Reviewers say compared to Oracle Service Cloud (formerly RightNow), Kustomer is:

Easier to set up

Better at support

Easier to do business with

Categories in common with Oracle:

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LiveChat

By Text

4.4/5

(802)

Product Description

Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveChat is:

Easier to set up

Easier to admin

Better at support

Categories in common with Oracle:

Gladly

By Gladly

4.7/5

(1,099)

Product Description

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.

Reviewers say compared to Oracle Service Cloud (formerly RightNow), Gladly is:

Easier to set up

Easier to do business with

Better at support

Categories in common with Oracle:

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Oracle Service Cloud (formerly RightNow), Fin by Intercom is:

Easier to set up

Easier to admin

Easier to do business with

Categories in common with Oracle: