--- title: Oracle IT Service Management Suite Reviews meta_title: 'Oracle IT Service Management Suite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 37 reviews by the users' company size, role or industry to find out how Oracle IT Service Management Suite works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 37 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Oracle IT Service Management Suite Reviews **Vendor:** Oracle **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 37 ## About Oracle IT Service Management Suite Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks. ## Oracle IT Service Management Suite Reviews ### 1. One Of best IT service Management Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Ashrafujjaman B. | CEO & Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Oracle IT Service Management Suite?** 1. The best things are the features they provide for image processing, links etc. 2. The ticket system. It keeps all the issue tickets for long years. 3. I love the Graphical outlook of the software. **What do you dislike about Oracle IT Service Management Suite?** 1. Searching function is relatively weak here. Got too much time to find recent tickets. 2. Slow migration is another lousy point, in my opinion. They should take care of this. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** I use Oracle IT Service Management Suite to solve Financial management and Service Catalog management challenges. I am getting better results in my team's productivity. Data consistency has been grown after using this service. ### 2. oracle IT management suit **Rating:** 4.5/5.0 stars **Reviewed by:** ACMA Gaurav B. | Cost Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Oracle IT Service Management Suite?** IT enabled access let us to be more secure in term of data privacy. **What do you dislike about Oracle IT Service Management Suite?** time taking, secured server required multiple login which takes much time. **Recommendations to others considering Oracle IT Service Management Suite:** kindly use this once for bett IT works **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** IT business problem in day to day work ### 3. Oracle ITSM Suite **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Oracle IT Service Management Suite?** It provides all the necessary ITSM tools and Asset Managmenet tools. **What do you dislike about Oracle IT Service Management Suite?** The User interface and the connectivity between modules needs lot of improvements. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** The primary use case is to create an end to end platform for managing service desk, Incidents, Problem Management, Capacity management and CMDB. ### 4. Oracle - Worth It **Rating:** 4.0/5.0 stars **Reviewed by:** Nikita C. | Software QA Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Oracle IT Service Management Suite?** Easy to setup and navigate around, provides good support **What do you dislike about Oracle IT Service Management Suite?** Initial use can take some time to learn. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** managing the lifecycle model from service strategy ### 5. Oracle World **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Oracle IT Service Management Suite?** Focused on processes and management tools it's increase service quality. **What do you dislike about Oracle IT Service Management Suite?** The licensing of product was very convoluted. **Recommendations to others considering Oracle IT Service Management Suite:** I think it cost cutting and time saving application. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** The benefits is customer can standardize IT service and processes and also increase quality. ### 6. Best in class support and ability to scale **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2019 **What do you like best about Oracle IT Service Management Suite?** Best part about the oracle solution is the team of support staff who have great knowledge about the product and their nature to help out. **What do you dislike about Oracle IT Service Management Suite?** Very specialized and catered to more particular needs of the business, unsuitable of you need more customized product for your business need. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Have a scalable solution for the growing F&B product of the company as the clients increase the software should be able to handle more traffic. ### 7. Perfect for leveraging Management and Business Intelligence capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Oracle IT Service Management Suite?** Oracle ITSM provies the best solutions across the vast portfolio like Oracle BI and E business suite tailored to fit my need. Using ITIL Implementations I can quickly address pain points and business needs to build a momentum to offer best services to my clients. **What do you dislike about Oracle IT Service Management Suite?** Nothing to dislike as such but one thing I can add. Though the reporting capability is good, developinng is by no means easy. It takes time to develop that skill **Recommendations to others considering Oracle IT Service Management Suite:** Definitely worth those who are also involved with Oracle enterprise Manager because ITMS spans over complete IT lifecycle **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** was working on a project with Lufthansa airlines using Oracle ITSM. Had to deal with incident monitoring/ Alering and Diagnostics. ITSM really makes it easy for me and my team to coordinate with each other in regards to handling the client incidents. ### 8. Oracle IT Service Management Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Maritime | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Oracle IT Service Management Suite?** I like how the services are integrated and is a very good tool for the company to use. The CRM platform that Oracle provides through this tool is valuable. **What do you dislike about Oracle IT Service Management Suite?** I think the processes can be improved. As all software, there is room for improvement. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** It has helped and supported most of the processes we have across the company. ### 9. Peoplesoft is a very useful tool in the workplace. **Rating:** 4.0/5.0 stars **Reviewed by:** Brittney W. | Inside Sales Executive, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Oracle IT Service Management Suite?** What I like best about Oracle is that you can access so many important resources using this tool, such as payroll, personal information and tax information. **What do you dislike about Oracle IT Service Management Suite?** What I dislike about the tool is that is has looked the same for so long, so it looks a it outdated. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Employees are able to easily access their payroll and tax information without having to go through HR or Payroll to do so. ### 10. Awesome program when working with thousands of records **Rating:** 5.0/5.0 stars **Reviewed by:** Chardaé J. | Business Technical Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2018 **What do you like best about Oracle IT Service Management Suite?** I love this program as I use it daily. It organizes customer data from dozens of customers and helps when it comes to separating and matching records **What do you dislike about Oracle IT Service Management Suite?** N/A the system is pretty accurate. I wouldn't change a thing about it. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Organizing data from different sources. It takes thousands of records and sorts them based on a threshold. ### 11. Oracle Review **Rating:** 3.5/5.0 stars **Reviewed by:** Gina G. | Degree Audit Specialist, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2017 **What do you like best about Oracle IT Service Management Suite?** It allowed us to do many functions and have a ticket system so that people could contact us for issues regarding audit coding at a university. **What do you dislike about Oracle IT Service Management Suite?** It was not user friendly for instances when I wanted to send a message to multiple people and it had somewhat of an outdated setup when it was pushed through to emails (one of our ticket messages) **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** We are able to identify and record issues related to coding and see where changes may have been made. It helped us to realize how important communication and documentation is on our team. ### 12. Oracle Eloqua - get the most from your marketing automaton. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2017 **What do you like best about Oracle IT Service Management Suite?** Easy organaise and keep track of leads, marketing campaign and effectiveness. **What do you dislike about Oracle IT Service Management Suite?** The insight se too. Could be improved. The platform interface could be improved as well. **Recommendations to others considering Oracle IT Service Management Suite:** The big enterprises companies which can afford to invest in multiple Oracle products should use it. Eloqua is not recommended for small companies, because is quite expensive product. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Oracle Eloqua is the best tool if you want to automate your marketing efforts, especially across the different channels. To analysing the effectiveness of your marketing campaign and to use that information to make necessary changes to increase their impact. ### 13. Solid program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Oracle IT Service Management Suite?** It is pretty easy to use , lots of online help if you need it and integrates with Microsoft applications. **What do you dislike about Oracle IT Service Management Suite?** It can be a little clunky at times because it doesn't work well with third party programs. **Recommendations to others considering Oracle IT Service Management Suite:** It is a good program, just make sure you are wanting to use it with Microsoft programs and not third party ones. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Organization ### 14. Simple but good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Oracle IT Service Management Suite?** Simplicity of the software. Easy to track orders and profit . **What do you dislike about Oracle IT Service Management Suite?** The training was long and confusing . Not necessary for my job. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Inventory and profit margins ### 15. concepts of Service Desk are complete **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Oracle IT Service Management Suite?** The services like incident management and configuration management are fulfilled and work made easy. Importantly it is user friendly with simple concepts. **What do you dislike about Oracle IT Service Management Suite?** Sometimes I feel the performance is not good. It hangs when I am looking for any important file. **Recommendations to others considering Oracle IT Service Management Suite:** Try it once and you will know the difference **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** I have realized that the work made me easy and all in one area. To pull out the reports also tracking the field was much more easier ### 16. ITSM is complete Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Oracle IT Service Management Suite?** Option to use it with OEM . Consistent & Proactive Approach is used here. **What do you dislike about Oracle IT Service Management Suite?** Software is little heavy from hardware perspective, **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Managing our Customer tickets ### 17. Oracle IT Service Mgt Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kofi S. | EPM & BI Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Oracle IT Service Management Suite?** It's a good tool to manage tickets for service requests **What do you dislike about Oracle IT Service Management Suite?** it's hard to manage the back end system. **Recommendations to others considering Oracle IT Service Management Suite:** Evaluate as many tools as you can then choose the one that fits you best. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** We were not able to see and manage the trouble tickets or get them assigned expeditiously. This helped. ### 18. Powerful and versatile **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2017 **What do you like best about Oracle IT Service Management Suite?** Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance. Also for Big Data projects I would not consider more options, and I would go for Oracle Exadata. **What do you dislike about Oracle IT Service Management Suite?** Well, it is not a drawback itself but Oracle is big, huge... So be able to control all its areas it requires a lot of effort. In my opinion is better to focus on some areas only (admin or developer or tuning...) **Recommendations to others considering Oracle IT Service Management Suite:** Big projects require big and trustable solutions. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Like I said, for big Data projects is the best option. Personally I still don't trust 100% in no-sql solutions, so Oracle is a must. ### 19. Oracle 9i data loss prevention **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika K. | Operations Clerk, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Oracle IT Service Management Suite?** Encapsulation is the best feature I like the most with 9i **What do you dislike about Oracle IT Service Management Suite?** Nothing much I would say to dislike this product **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Template modifications ### 20. Bring IT and Business together **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Oracle IT Service Management Suite?** Integration of IT management tool wirh business systems and processes has more higher higher objective. **What do you dislike about Oracle IT Service Management Suite?** NA as such.. I have limited usage knowledge on this. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** CRM platform. Has consistent, proactive management of IT landscape. ### 21. Great piece of software **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Lisa's Pimp, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Oracle IT Service Management Suite?** Oracle IT Service Management Suite's best feature is its versatility and its ability to help us adapt quickly to changing conditions within the market. We use this software for a wide variety of projects and it has boosted productivity by at least 50%. **What do you dislike about Oracle IT Service Management Suite?** The biggest downside to Oracle IT Service Management Suite is the amount of time required to train new hires to use it to its full potential. We must spend several weeks with each new hire training them to use the software, which is then wasted man hours if they choose to leave the company. **Recommendations to others considering Oracle IT Service Management Suite:** None at this time. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** It has enabled us to gain consistent, proactive management of our IT environment. ### 22. Very easy **Rating:** 5.0/5.0 stars **Reviewed by:** Lizeth C. | Insurance Verifier, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Oracle IT Service Management Suite?** Very easy to operate, troubleshooting is easy **What do you dislike about Oracle IT Service Management Suite?** Takes too long but support always helps **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Month end reports ### 23. Oravle IT Service Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Oracle IT Service Management Suite?** I find Oracle in general to be amazing! The support when confronted with any issues or concerns is great and the online forums are great for when you may want to to explore what other companies are engaging in. **What do you dislike about Oracle IT Service Management Suite?** At times it can be cumbersome to navigate for front end users. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** We are stream lining our online efile process much easier with this product. ### 24. Oracle **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2017 **What do you like best about Oracle IT Service Management Suite?** I have not much experience with it but used long time ago while in college and helped us in managing the resources which in turn helps in meeting the business results on time and with less effort. **What do you dislike about Oracle IT Service Management Suite?** i dont like the details which it asks for when we enter the project schedules **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** resources and business results ### 25. Oracle **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2017 **What do you like best about Oracle IT Service Management Suite?** great platform for financial tasks/duties **What do you dislike about Oracle IT Service Management Suite?** slowness of system during peak times too **Recommendations to others considering Oracle IT Service Management Suite:** patience to learning the application is key! **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** IT technical support ### 26. I love how it streamlines applications. **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa H. | office manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2017 **What do you like best about Oracle IT Service Management Suite?** How it streamlines our business applications as well when a problem arises it finds it and fixes it or gives solutions on how to fix it. **What do you dislike about Oracle IT Service Management Suite?** nothing at all. Its a wonderful program that helps our IT division out with any problems. **Recommendations to others considering Oracle IT Service Management Suite:** works streamlines products. Finds problems and solutions. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** How to get everyone on the same page, how to streamline everyones tablet and phones, and able to not have any issues arise on the job sites. This program finds and fixes any problems within IT division. ### 27. Oracle Database Software **Rating:** 4.5/5.0 stars **Reviewed by:** Guljeet S. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2017 **What do you like best about Oracle IT Service Management Suite?** We can use Oracle Management suite for database use purposes and it is very to run queries and it gives back the result in less amount of time as compared to SQL Server. **What do you dislike about Oracle IT Service Management Suite?** Nothing as such to dislike as it is easy to use. **Recommendations to others considering Oracle IT Service Management Suite:** They should give users enough trial period, so that they can learn all of its features and get used to it. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** We are creating complex queries to get the results for business folks, in order to help them view the things which is going around the company. ### 28. Perfect for Support project **Rating:** 3.5/5.0 stars **Reviewed by:** Bharti P. | Technology Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2017 **What do you like best about Oracle IT Service Management Suite?** Service Management is extremely adaptable. It works well in environments like ours which contain decentralized IT contacts.It control and monitor your entire change process also helps to guide a company in proper change management practices. **What do you dislike about Oracle IT Service Management Suite?** can have more support features. It has issue was the integration with Rally software that caused some redundancies for release management, QA and the developers. **Recommendations to others considering Oracle IT Service Management Suite:** doing well **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Remedy ITSM is well suited in any business that is trying to help manage their ITIL processes , also good for multiple uses beyond tickets - CMDB, Knowledge Base and Change Management. ### 29. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Shruti B. | Senior Associate Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Oracle IT Service Management Suite?** The flexibility to manage and track services. **What do you dislike about Oracle IT Service Management Suite?** Do not like that It is based on the Siebel HelpDesk. **Recommendations to others considering Oracle IT Service Management Suite:** Oracle IT Service Management Suite will help you to stabilize your IT processes and you will become a better business partner. Oracle IT Service Management Suite is a very mature, capable, scalable and customizable tool that can be readily adapted to suit just about any organization's needs and requirements. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** We build a licensing and vehicle management system for the Australian Government. Customizing was really easy and had minimum compatibility issues. ### 30. Oracle service manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Oracle IT Service Management Suite?** Huge database Good performance Versatile **What do you dislike about Oracle IT Service Management Suite?** It's huge. So controlling all it's features become difficult Lots of training needed **Recommendations to others considering Oracle IT Service Management Suite:** It's a powerful tool. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Nothin right now. ### 31. Decent **Rating:** 4.0/5.0 stars **Reviewed by:** JIMMY L. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Oracle IT Service Management Suite?** It is very customizable and has a lot of features. **What do you dislike about Oracle IT Service Management Suite?** It has too many features that makes it overkill. **Recommendations to others considering Oracle IT Service Management Suite:** It is a good product. Better than SAP (in my opinion). **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Recording issues. ### 32. Solid product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Oracle IT Service Management Suite?** I don't use all of oracle IT business suite. I us the oracle single sign on the most. **What do you dislike about Oracle IT Service Management Suite?** Lags. But it could be my system server. Some times single sign on errors out but restart of computer fixes it **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Needing for end users to keep separaate passwords and separate reset for different apps ### 33. awesome performance and great OLTP database **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Oracle IT Service Management Suite?** performance easy admin scaling integration **What do you dislike about Oracle IT Service Management Suite?** auto failover complicated and need more changes **Recommendations to others considering Oracle IT Service Management Suite:** must use **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** IT Service Management,help desk and infrastructure support ### 34. One of the finest software to query the tables and data bases **Rating:** 4.0/5.0 stars **Reviewed by:** Praveen C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2017 **What do you like best about Oracle IT Service Management Suite?** I can get maximum rows in query fired each time. **What do you dislike about Oracle IT Service Management Suite?** Some time Oracle server will be down some times. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** I'm resolving Insurance business problems using Oracle and it is used for my day to day job activity. ### 35. It works pretty well **Rating:** 3.5/5.0 stars **Reviewed by:** Erin D. | Epic Grand Central Credentialed Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2017 **What do you like best about Oracle IT Service Management Suite?** It is user friendly and very easy to use. **What do you dislike about Oracle IT Service Management Suite?** Sometimes it runs a little slower than I would like. **Recommendations to others considering Oracle IT Service Management Suite:** It is a good software, but not perfect. Try others before you buy would be my advice. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Making time more effective for us and for our clients. ### 36. Oracle Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2017 **What do you like best about Oracle IT Service Management Suite?** Ease of sending messages. Interface is easy to learn **What do you dislike about Oracle IT Service Management Suite?** Searching for customers and staff is difficult. Unable to link Oracle with current database **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Communication with customers ### 37. Okay product, awful support. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2017 **What do you like best about Oracle IT Service Management Suite?** The IT SMS makes inputting tickets a breeze, allowing for quick entry without needing to call everything in. **What do you dislike about Oracle IT Service Management Suite?** The customer support from oracle is practically non-existent. Tickets take days or weeks for a response, and communication amongst the oracle team is beyond awful. **What problems is Oracle IT Service Management Suite solving and how is that benefiting you?** Reducing time spent on the phone and workload by centralizing the ticketing system. ## Oracle IT Service Management Suite Discussions - [What is Oracle IT Service Management Suite used for?](https://www.g2.com/discussions/what-is-oracle-it-service-management-suite-used-for) - [View Oracle IT Service Management Suite pricing details and edition comparison](https://www.g2.com/products/oracle-it-service-management-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+01%3A54%3A02+-0500&secure%5Bsession_id%5D=beb572bf-3666-40cd-a0bf-ea05f3bd7178&secure%5Btoken%5D=7bb3258155089ed7a7629aea37e98554b8fed691fcff4e326832b88aded81689&format=llm_user) ## Oracle IT Service Management Suite Features **Analysis** - Threat Detection **Platform** - Unified Communications Platform - Remote Access - Asset Tracking - IT Knowledge Management **Security** - Endpoint Protection - Workflow Management **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle IT Service Management Suite Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - 4.4/5.0 (420 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) - 4.5/5.0 (428 reviews)