AM Ajit M. Front Office Manager Hospitality Mid-Market (51-1000 emp.) 1/17/2023 "Amazingly simple yet detailed." 5/5 What do you like best about Oracle Hospitality OPERA Property Management System? Some of the most helpful features of OPERA PMS include: Reservation Management: Allows for easy creation and management of reservations, including the ability to check availability and rates in real-time. Guest Management: Provides access to guest information, including contact and billing details, as well as the ability to store notes and preferences for repeat guests. Room Management: Allows for real-time updates of room status, including housekeeping and maintenance requests, as well as the ability to assign rooms and view floor plans. Front Desk Management: Provides tools for managing check-ins and check-outs, including the ability to process payments and handle special requests. Reporting: Offers a variety of reports, such as occupancy and revenue reports, to help hotels track and analyze their performance. Integrations: OPERA PMS can integrate with other systems such as revenue management, sales and catering, and online booking systems. Mobile Access: allows the staff to access the system from mobile devices and update the information in real-time. Automation: Many routine tasks such as billing, guest communication, and inventory management can be automated with the use of this software. These features allow hotels to manage their operations more efficiently and provide a better experience for guests. Review collected by and hosted on G2.com. What do you dislike about Oracle Hospitality OPERA Property Management System? Complexity: Some users may find the software to be complex and difficult to navigate, especially for those who are not familiar with PMS systems. High Cost: The software can be expensive, especially for small hotels and independent properties. Limited Customization: Some users have reported that the software is difficult to customize to specific needs and workflows, which can limit its effectiveness for certain types of properties. Technical Support: Some users have reported issues with getting timely technical support or difficulty reaching a customer service representative. Integration Issues: Some users have reported issues with integrating the software with other systems, such as accounting software or payment processors. Limited scalability: the software may not be suitable for large properties that have many rooms and need to manage a large number of guests. Review collected by and hosted on G2.com. What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you? Reservation and guest management: By providing real-time access to reservation and guest information, OPERA PMS helps hotels streamline their operations and improve guest satisfaction. Room Management: The software helps hotels to manage the room inventory, housekeeping, and maintenance requests in real-time, which can lead to an improvement in guest satisfaction and an increase in revenue. Front Desk Management: OPERA PMS provides tools for managing check-ins and check-outs, including the ability to process payments and handle special requests, which can help hotels to improve the overall guest experience. Reporting: The software provides a variety of reports, such as occupancy and revenue reports, which can help hotels track and analyze their performance. Integration: OPERA PMS can integrate with other systems such as revenue management, sales and catering, and online booking systems, which can help hotels to improve their operations and increase revenue. Mobile Access: Allows the staff to access the system from mobile devices, which can improve the communication and coordination among the staff. Automation: Many routine tasks such as billing, guest communication, and inventory management can be automated with the use of this software, which can save time and improve efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite See what 63 reviewers think of Oracle Hospitality OPERA Property Management System 4.2 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews)