--- title: Oracle CRM On Demand Reviews meta_title: 'Oracle CRM On Demand Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Oracle CRM On Demand works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 112 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle CRM On Demand Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 112 ## About Oracle CRM On Demand Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. ## Oracle CRM On Demand Pros & Cons **What users like:** - Users find Oracle CRM On Demand to be **extremely easy to use** , simplifying their workflow and integration processes. (2 reviews) - Users find **easy integration** with Oracle CRM On Demand enhances accessibility and simplifies the implementation process. (2 reviews) - Users praise the **accessible customer support** of Oracle CRM On Demand, making their experience much smoother. (1 reviews) - Users appreciate the **easy access** of Oracle CRM On Demand, enabling convenient usage from anywhere without server maintenance. (1 reviews) - Users appreciate the **easy implementation** of Oracle CRM On Demand, enhancing their overall experience and efficiency. (1 reviews) - Users appreciate the **easy learning curve** of Oracle CRM On Demand, enhancing accessibility and user experience. (1 reviews) - Feature Richness (1 reviews) - Users value the **strong integration capabilities** of Oracle CRM On Demand, ensuring seamless data flow across departments. (1 reviews) - Seamless Integration (1 reviews) - Users appreciate the **user-friendly design** of Oracle CRM On Demand, enhancing navigation and boosting team engagement. (1 reviews) **What users dislike:** - Users find that there are **limitations in customization** with Oracle CRM On Demand, affecting its flexibility and integration. (2 reviews) - Users find Oracle CRM On Demand **not intuitive** , which hinders user adoption and increases task completion time. (2 reviews) - Users face **integration issues** with Oracle CRM On Demand, particularly regarding customization and search functionalities. (1 reviews) - Users find Oracle CRM On Demand **not user-friendly** , leading to delays in completing essential tasks. (1 reviews) - Users find that the **slow performance** of Oracle CRM On Demand hinders efficiency and usability at times. (1 reviews) - Users find Oracle CRM On Demand has **significant limitations in customization** compared to other options like Oracle Siebel. (1 reviews) ## Oracle CRM On Demand Reviews ### 1. Limited CRM Platform **Rating:** 1.0/5.0 stars **Reviewed by:** Neil P. | Global Head of Customer Systems - Hive, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2012 **What do you like best about Oracle CRM On Demand?** Strong Analytics capability based on Oracle BI **What do you dislike about Oracle CRM On Demand?** Limited in terms of out of the box Sales, Service and Marketing functionality. Upgrades tend to be very incremental compared to close rivals. Limited in terms of customisation compared to close rivals. Likely limited future support/extension from Oracle in view of newer Fusion CRM applications and RightNow 'Customer CX' platform acquisition. Oracle, as a vendor, are disappointing. I have asked them multiple times about whether they are going to continue support for this platform given their other acquisitions and they have not responded to me. **Recommendations to others considering Oracle CRM On Demand:** Probably risky going for this given that Oracle now has superior Sales and Service products. Possibly a good option for SME if cost is less than other options and requirements are fairly simple/well matched to the out of the box functionality ### 2. Oracle CRM On Demand review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2013 **What do you like best about Oracle CRM On Demand?** The CRMOD product covers an entire gamat of requirement of CRM, Marketing and service and also provides features of expansion. Extensive extension option provides additional flexibility in the product. Good integration features. Best suited for Small and Medium size projects for Large customers. **What do you dislike about Oracle CRM On Demand?** CRMOD product roadmap from Oracle needs to be clearer. New features would need to be added to the product. **Recommendations to others considering Oracle CRM On Demand:** Look for out of the box implementation with minimal customization and use full features as it can cater to all needs of an enterprise. ### 3. Promising but missing full potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2013 **What do you like best about Oracle CRM On Demand?** Administration & reporting. While there is a steep learning curve, the administration module is generally solid. Reporting is similar on both counts, but I would say it's the strongest point although I have limited experience with competition recently so I can't say how it compares against the market overall. **What do you dislike about Oracle CRM On Demand?** Documentation, support in some areas, road-map, training options. **Recommendations to others considering Oracle CRM On Demand:** As others have said, the role of an integrator is important with this product, especially if you integrate it with another system. We integrate it with two other Oracle products and it was (and still is) very difficult. ### 4. Good product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2013 **What do you like best about Oracle CRM On Demand?** Ease of customization in most areas, interrogation with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. The 360 degree view of the customer records is on your finger tips, association of records and objects is excellent. Admin is fairly user friendly, however limited. **What do you dislike about Oracle CRM On Demand?** The UI looks a little dated, and lacks customization ability. **Recommendations to others considering Oracle CRM On Demand:** Spend the time and invest in proper personnel to build the CRM, ### 5. Not keeping up with competition **Rating:** 2.0/5.0 stars **Reviewed by:** Kevin D. | Senior Manager, Solution Engineering, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2012 **What do you like best about Oracle CRM On Demand?** Good indexing of records. Excellent bread crumb trails. Administration is easy as there is not much flexibility. Cheaper than Salesforce.com **What do you dislike about Oracle CRM On Demand?** UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish functionality. TL:DR no competitive product to Salesforce.com's Force.com platform. **Recommendations to others considering Oracle CRM On Demand:** Make sure you get a good SI. Lots of good Oracle partners out there, and they will sell you on that, make sure they have a reputable OCRMOD practice. ### 6. Good for the price **Rating:** 3.0/5.0 stars **Reviewed by:** Jamie M. | Data Scientist, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2012 **What do you like best about Oracle CRM On Demand?** Powerful reporting tools, good degree of customisation within prescribed boundaries. **What do you dislike about Oracle CRM On Demand?** Strange system restrictions and limitations, in particular with custom objects. **Recommendations to others considering Oracle CRM On Demand:** Look at Salesforce.com and Oracle Fusion first, and decide whether their extra functions are worth the higher price tag. If you go with Oracle CRMoD look for a good support partner as well. ### 7. Affordable for an Oracle product but missing features. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2012 **What do you like best about Oracle CRM On Demand?** Oracle support. Simple to use and good for small businesses. Relatively good reporting and analysis tools. Great CRM solution if you're already using Oracle Financials or other Oracle applications. **What do you dislike about Oracle CRM On Demand?** Orracle support! Lacks features other options have and would not suggest for larger businesses. Pretty weak marketing service modules. **Recommendations to others considering Oracle CRM On Demand:** If you're a fan of Oracle, this might be a good fit for you. ### 8. Oracle CRM On Demand review **Rating:** 2.5/5.0 stars **Reviewed by:** Tom M. | CRM Management Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2012 **What do you like best about Oracle CRM On Demand?** The product works well and is reasonably easy to implement, has decent basic functionality and good reporting and analytics capabilities **What do you dislike about Oracle CRM On Demand?** The product is difficult to customize and extend, it lags SF's capabilities by years. You essentially need to have a Java programmer available to do all but the most basic customizations. This is a big disappointment and limitation. **Recommendations to others considering Oracle CRM On Demand:** If you need to customize or extend your CRM functionality beyond the most basic configuration capabilities, this product will be a disappointment. ### 9. CRM from software behemoth that leaves something to be desired **Rating:** 2.5/5.0 stars **Reviewed by:** Jared T. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2012 **What do you like best about Oracle CRM On Demand?** Has Oracle backing, reliable and effective for CRM **What do you dislike about Oracle CRM On Demand?** Clunky user interface, not as in flexible and good looking as other CRM competitors, has shown issues with integration with other software **Recommendations to others considering Oracle CRM On Demand:** Might be a good choice if you use other Oracle software, but not worth using on its merits alone ### 10. Just an OK CRM **Rating:** 2.0/5.0 stars **Reviewed by:** Michael F. | Senior Technical Account Manager, Team Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2012 **What do you like best about Oracle CRM On Demand?** Like any Oracle bought/created product, the interface is simple to pick up (so long as you have experience with Oracle's interface previously). **What do you dislike about Oracle CRM On Demand?** They make it extremely difficult to customize, and add personal touches. You need JS injections to get any customize code in place, and their integration leaves one wanting. **Recommendations to others considering Oracle CRM On Demand:** Check out Oracle Fusion if you want to stick to Oracle's CRM product line, you will much happier. ### 11. Basic On-Demand CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2012 **What do you like best about Oracle CRM On Demand?** Oracle CRM On Demand offers the core SFA functionality needed to run a sales team at a more economical price than Salesforce.com. **What do you dislike about Oracle CRM On Demand?** Features are limited relative to Salesforce.com, and Oracle does not appear to dedicate a lot of resources to keeping up its innovation at the same speed as SFDC. Oracle appears to be putting more resources behind Oracle Fusion. **Recommendations to others considering Oracle CRM On Demand:** Also consider Salesforce.com if you can afford it, and/or look at Microsoft Dynamics Online as a lower budget alternative. ### 12. Behind other products in terms of experience and development - The cheap option **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2012 **What do you like best about Oracle CRM On Demand?** Large releases still making improvements **What do you dislike about Oracle CRM On Demand?** Interface, API **Recommendations to others considering Oracle CRM On Demand:** It has the look and feel of a desktop application which a lot of users recognise and like immediately. ## Oracle CRM On Demand Discussions - [What is Oracle CRM On Demand used for?](https://www.g2.com/discussions/what-is-oracle-crm-on-demand-used-for) - 1 comment - [View Oracle CRM On Demand pricing details and edition comparison](https://www.g2.com/products/oracle-crm-on-demand/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+01%3A55%3A48+-0500&secure%5Bsession_id%5D=c5d7b94b-ac2c-48f4-95be-a303b18aff16&secure%5Btoken%5D=e427f09dba39aa0780aca3118c04e70d4539d98ea95c061b52b35a53a637443e&format=llm_user) ## Oracle CRM On Demand Integrations - [Basware](https://www.g2.com/products/basware-basware/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Oracle CRM On Demand Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle CRM On Demand Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,290 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,839 reviews)