--- title: Oracle CRM On Demand Reviews meta_title: 'Oracle CRM On Demand Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Oracle CRM On Demand works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 112 scale: '5' date_modified: '2026-08-03' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle CRM On Demand Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 112 ## About Oracle CRM On Demand Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. ## Oracle CRM On Demand Pros & Cons **What users like:** - Users find Oracle CRM On Demand to be **extremely easy to use** , simplifying their workflow and integration processes. (2 reviews) - Users find **easy integration** with Oracle CRM On Demand enhances accessibility and simplifies the implementation process. (2 reviews) - Users praise the **accessible customer support** of Oracle CRM On Demand, making their experience much smoother. (1 reviews) - Users appreciate the **easy access** of Oracle CRM On Demand, enabling convenient usage from anywhere without server maintenance. (1 reviews) - Users appreciate the **easy implementation** of Oracle CRM On Demand, enhancing their overall experience and efficiency. (1 reviews) - Users appreciate the **easy learning curve** of Oracle CRM On Demand, enhancing accessibility and user experience. (1 reviews) - Feature Richness (1 reviews) - Users value the **strong integration capabilities** of Oracle CRM On Demand, ensuring seamless data flow across departments. (1 reviews) - Seamless Integration (1 reviews) - Users appreciate the **user-friendly design** of Oracle CRM On Demand, enhancing navigation and boosting team engagement. (1 reviews) **What users dislike:** - Users find that there are **limitations in customization** with Oracle CRM On Demand, affecting its flexibility and integration. (2 reviews) - Users find Oracle CRM On Demand **not intuitive** , which hinders user adoption and increases task completion time. (2 reviews) - Users face **integration issues** with Oracle CRM On Demand, particularly regarding customization and search functionalities. (1 reviews) - Users find Oracle CRM On Demand **not user-friendly** , leading to delays in completing essential tasks. (1 reviews) - Users find that the **slow performance** of Oracle CRM On Demand hinders efficiency and usability at times. (1 reviews) - Users find Oracle CRM On Demand has **significant limitations in customization** compared to other options like Oracle Siebel. (1 reviews) ## Oracle CRM On Demand Reviews ### 1. The Oracle **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Oracle CRM On Demand?** It helps streamline business processes and allows key divisions to draw references from the same source of data. **What do you dislike about Oracle CRM On Demand?** Oracle CRM On Demand is a cloud-based suite containing integrated, business applications that enable organizations to make decisions and manage costs of operations. **Recommendations to others considering Oracle CRM On Demand:** Streamlining massive amounts of data **What problems is Oracle CRM On Demand solving and how is that benefiting you?** The approach to placing data in a streamlined effect ### 2. A great tool to allow documentation of cases encountered for Customer Care/Technical support agents **Rating:** 4.5/5.0 stars **Reviewed by:** Gautam G. | Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Oracle CRM On Demand?** The best part of CRMoD is the ability to categorize the type of case the agent/technician deals with and it also helps to sub categorize those events which helps a great deal for future reference. **What do you dislike about Oracle CRM On Demand?** It would be amazing if CRMoD could also close duplicate case which a certain customers has under a different service request number as well. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We use Oracle CRMoD to document case which customers face. The main benefits are the ability to categorize those issues systematically so they could be used for further investigation. ### 3. Oracle CRMoD is a great tool for Customer Care/Technical support agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Riya K. | Associate Consultant - Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Oracle CRM On Demand?** The best feature is the ability of Oracle CRMoD to be able to allow the agent to categorize the issue. **What do you dislike about Oracle CRM On Demand?** CRMoD has a lot of great features although if there was one to identify the Knowledge base article without entering it manually, that would have been great. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Basically attend to Customer Care executive problems. The benefit is the ease of use to document all cases I encounter while serving customers. ### 4. Difficult to navigate but powerful in the right hands **Rating:** 4.0/5.0 stars **Reviewed by:** Richard C. | Inside Sales Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2020 **What do you like best about Oracle CRM On Demand?** Of all the CRM software On Demand has been my favourite despite on the surface of it appearing cluttered and difficult to navigate. For my role in sales it linked together opportunities, tasks and activities seamlessly. It has allowed the team to keep an audit trail of everything from enquiry, quote to order. The CRM software also facilitated easy follow up of quotes. I would also add that OnDemand has been very reliable compared to Oracle Cloud. **What do you dislike about Oracle CRM On Demand?** For new users or those with little experience/computer literacy the software is very problematic. It is not especially user friendly. Our organisation relied on experienced staff to tutor newbies far more than I have seen with other CRM packages. I don't believe OnDemand is now supported as much as Cloud which is a shame, because the latter although user friendly has produced lots of unreliability and glitches. **Recommendations to others considering Oracle CRM On Demand:** At this time perhaps consider Oracle Cloud because they are more actively updating this and it is more user friendly for most users. If OnDemand is cheaper and you work in a technical field then it may be preferable if you are willing to learn and master it. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** OnDemand has enabled me to track my sales performance and strive to improve. It has allowed my organisation to manage sales opportunities effectively and guide quotes to order. ### 5. Oracle CRM to maintain stable relationships with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about Oracle CRM On Demand?** It is a platform that helps stay connected with customers and know what they do, what they like or dislike about the product or service. That's why I like this software, as it is user-friendly and easy to use. Additionally, it allows us to be closer to the customers to learn about their experiences. **What do you dislike about Oracle CRM On Demand?** Sometimes the connection is slow due to lack of memory, but I hope they manage to solve that stage so it consumes less memory in order to compete with the big players and adapt to the company's needs. **Recommendations to others considering Oracle CRM On Demand:** I recommend this software for those companies that want to build customer loyalty, and to do so, they need to be close to them, see their preferences to identify where their product or service falls short. With Oracle, this can be easily achieved, which is why I recommend it so they can develop excellent work and keep the customer happy with what they have been offered. It also adapts to the needs that are required. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Currently, we are getting closer to our customers so that they become loyal to our brand. That's why Oracle CRM is an excellent option that will allow us to be closer to them and solve their problems at any time, because that's what customers are looking for: 24/7 assistance in any situation. Therefore, move to those points to modify the scheme of each company, and Oracle allows that as it adapts to any company and industry. ### 6. CRM is very hard to use. Not user friendly and definitely not easy to learn. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2019 **What do you like best about Oracle CRM On Demand?** Nothing really. It’s a very clunky system to use and doesn’t sync properly with outlook. **What do you dislike about Oracle CRM On Demand?** Not user friendly. Doesn’t sync properly. Everything has to be logged manually. The app for iPhone doesn’t work. **Recommendations to others considering Oracle CRM On Demand:** Buy another system. Salesforce is much better **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It’s used as a tracking device for sales but it is very cumbersome to use. The only benefit is that it is at least some kind of way to organize accounts. You cannot effectively use the system while on the road or from a smart phone. ### 7. CRM **Rating:** 3.5/5.0 stars **Reviewed by:** James F. | Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Oracle CRM On Demand?** Similar data model to TCA and seeded integration tools **What do you dislike about Oracle CRM On Demand?** Limited number of multiple addresses or phone options **Recommendations to others considering Oracle CRM On Demand:** TCA structure of customers should be considered **What problems is Oracle CRM On Demand solving and how is that benefiting you?** CRM and channel management ### 8. Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Emmah O. | Social worker , Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about Oracle CRM On Demand?** It delivers the best business intelligence and it offers the best enterprise information security in the cloud CRM industry **What do you dislike about Oracle CRM On Demand?** It doesn't get the same executive sponsorship and promotion because it's not the favored CRM software solution also business partner channel is small **Recommendations to others considering Oracle CRM On Demand:** They should use Oracle CRM on Demand **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It offers choices when it comes to hosting it's CRM on Demand product ### 9. Oracle CRM on Demand for Business Operations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2019 **What do you like best about Oracle CRM On Demand?** I like the ability to customize the system to best fit our needs. **What do you dislike about Oracle CRM On Demand?** I do not like how complicated it can be to run reports and create lists when using multiple custom objects. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We can use it for our accounting and tracking inventory. It has become useful in keeping records in the same account for similar purposes. ### 10. Trustworthy & flexible but not ease to use **Rating:** 3.5/5.0 stars **Reviewed by:** Neha T. | Tax Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2018 **What do you like best about Oracle CRM On Demand?** The reports are easy to use & download and it hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline. **What do you dislike about Oracle CRM On Demand?** Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline. ### 11. Good Way to Organize Client Data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Oracle CRM On Demand?** CRM was a great place to store all our client data from application profiles, to degree verification statuses and so on. Very good medium to cross reference data for a client or for a particular application. **What do you dislike about Oracle CRM On Demand?** The UI is a little cluttered and clunky. The interface can definitely be improved and streamlined. **Recommendations to others considering Oracle CRM On Demand:** Watch a tutorial on CRM usage before diving in. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** It has helped securely store all relevant client data in one place and is accessible from all company departments ### 12. CRM OD Review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Oracle CRM On Demand?** Search capability, reporting, contact component **What do you dislike about Oracle CRM On Demand?** No out of the box hierarchical linking, requires significant customization, is an older product, requires significant maintenance. **Recommendations to others considering Oracle CRM On Demand:** Move to Service Cloud **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Consumer support ### 13. sales person input **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Oracle CRM On Demand?** reliable and worth the effort setting up **What do you dislike about Oracle CRM On Demand?** I not sure because I did not implement the program **What problems is Oracle CRM On Demand solving and how is that benefiting you?** sales forecasting ### 14. Account Executive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Oracle CRM On Demand?** Web access and integration with Outlook. **What do you dislike about Oracle CRM On Demand?** Can be slow at times and needing reconfiguration occasionally. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Tracking activities with clients. ### 15. Serves the Purpose... **Rating:** 3.0/5.0 stars **Reviewed by:** ADAM S. | Sr. Strategic Change Consultant, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Oracle CRM On Demand?** I like that I have most of the information I need at my fingertips. I also like being able to create numerous types of lists and reports that help me target my prospects. I have a list for my high priority leads that keeps me organized with outreach and provides me a snapshot of my pipeline. Another list is used for the opportunities created which helps us forecast the sales pipeline. **What do you dislike about Oracle CRM On Demand?** I would like the capability of sending marketing related follow up materials directly from the lead/contact record. Like other CRM systems, you can enter information about your call directly into the contact record and then send follow up email directly from that record. Marketing related content is loaded into the system and can be attached to every email sent. Our user rate is incredibly low, and i attribute it partly to poor behaviors but also, having to work with a system that feels like extra work. **Recommendations to others considering Oracle CRM On Demand:** Consider whether you solely need to retrieve and update client data and review sales numbers or also use this software as a mean to send marketing materials through their respective records. Think about CRM software from the user experience, as well as, the overall business needs. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Oracle provides me up-to-the-minute data on sales, and with Eloqua, it allows me to analyze activity on our website and email marketing campaigns. Ultimately, this software should be is used by all who use and need the data to analyze trends and determine an approach to generating more sales leads. ### 16. Gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2017 **What do you like best about Oracle CRM On Demand?** I like that there are lots of different things that this one platform can accomplish. It can tackle tons of different tasks that would need to be performed in an organization - it really just depends on how many modules the company purchases and decides to use. **What do you dislike about Oracle CRM On Demand?** I dislike that this tool is not sleek in its appearance. It is very clunky to use and feels as though they do not care about the user interface and updating it from the 90s. I think they could greatly improve the tool if they made it more appealing to the eye when using. **Recommendations to others considering Oracle CRM On Demand:** Oracle is an extremely expensive option so I would recommend that if there is another option your company is deciding between, to seriously consider going with them - especially if you are not already an Oracle customer and do not already have their other solutions in place. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Oracle CRM solves tons of business problems - we most commonly use the support desk feature of it. We use this to communicate with all different departments across our organization to get in contact with the proper representatives when there is a problem with anything in the company. ### 17. Relialble CRM, but could have been much better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Oracle CRM On Demand?** Analytics as you can have real time as well as historical reports. You can automate them.. **What do you dislike about Oracle CRM On Demand?** Very less customization can be done. Workflows and mail notification has also very less functionality. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** As an admin I can say if you have a small organization, you can opt this tool. Else go for something better available in marktet. Don't expect much from this CRM. It can just help you to store your data and it's accessible at anywhere & anytime. ### 18. Overly Complex, not intuitive **Rating:** 1.5/5.0 stars **Reviewed by:** John T. | Client Support, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about Oracle CRM On Demand?** Honestly about the only things about it that make me happy are the integration with our Office365 Setup and the uptime. **What do you dislike about Oracle CRM On Demand?** The UI and the workflows are both overly complex making it difficult to use. What used to be just a couple of mouseclicks in our previous systems that were integrated into this all take many more steps and are often in places that not even a little intuitive. **Recommendations to others considering Oracle CRM On Demand:** Find something easier to use. The awful UI slows things down. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We have consolidated multiple systems into one, so there are fewer URLs for us to deal with and the Office 365 integration means we don't have to remember the URL. However, the confusing UI cancels any speed benefits we may have otherwise realized. ### 19. Emerging application **Rating:** 4.0/5.0 stars **Reviewed by:** Gautham A. | Integration Lead, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Oracle CRM On Demand?** this application meets most business needs with respect to a CRM application **What do you dislike about Oracle CRM On Demand?** new features are not introduced before they launch by others **What problems is Oracle CRM On Demand solving and how is that benefiting you?** CRM Needs ### 20. Reliable and flexible, not very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Citlalli R. | Director of Alliances, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2016 **What do you like best about Oracle CRM On Demand?** I used this CRM for almost two years. I came to enjoy the interaction. We rarely had a service down alerts and the reports were easy to use and download and real time searches were quite powerful integrating filters and conditions to improve the results. This compensated the lack of truly interactive dashboards **What do you dislike about Oracle CRM On Demand?** The user experience was not that easy. Interface was not visually appealing and you couldn't even attempt to log in on a mobile device. Dashboards were also not at all appealing and we seemed to never quite get how to best benefit from them. We also had to develop training materials on our own so, something from vendor would've been less time consuming. **Recommendations to others considering Oracle CRM On Demand:** Oracle CRM On Demand is very easy to use and makes administration tasks very functional. Some end users, specially sales people would complain of a not user friendly interface and no mobile access. Training was also time consuming as there were no user guides available for current and new users. Personally I had to develop a lot of visually appealing guides to ease the Training burden. Finally, talk with Oracle on using the Testing environment permanently to avoid testing records messing up with your real data. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** CRM makes budgeting allocating and forecasting easier when properly exploited. We certainly began documenting guidelines so we didn't get unusable garbage. From our local solution which pretty much we adjusted as needed, we now got a global standard to move forward. ### 21. Robust CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Matt F. | CEO & Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Oracle CRM On Demand?** Stable and seamless integration and higher roi **What do you dislike about Oracle CRM On Demand?** Higher price and less options affordable pricing **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Higher roi ### 22. Oracle **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | School Chief, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2016 **What do you like best about Oracle CRM On Demand?** This is great crm software- I work for a startup and this is the easiest software **What do you dislike about Oracle CRM On Demand?** So far I have no complaints about this program **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Managing multiple teams has been made much more fluid ### 23. Cumbersome Tool **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2017 **What do you like best about Oracle CRM On Demand?** The colors are the only pleasant thing about this tool. **What do you dislike about Oracle CRM On Demand?** Unreliable, constant down time. Reports are not easy to create. **Recommendations to others considering Oracle CRM On Demand:** Ask lots of questions about functionality, ease of use, integrations, etc **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Tracking leads, contacts, opportunities, etc. Using multi-currency is the only benefit. ### 24. Oracle CRM On Demand **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley C. | Education Center Coordinator, Professional Training & Coaching, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Oracle CRM On Demand?** Ease of use, its dynamic workflow/expression builder tool, and excellent reporting capabilities. **What do you dislike about Oracle CRM On Demand?** I dislike how CRM doesn'tlet you use additional tools such like Google Docs which was used alot within my office. **Recommendations to others considering Oracle CRM On Demand:** Take your time and explore the software **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Managing multiples is easier with this software ### 25. Kudos to Oracle on Demand..... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about Oracle CRM On Demand?** ease of access, ease of navigation and easy integration with Microsoft **What do you dislike about Oracle CRM On Demand?** Interface was not visually appealing and you couldn't even attempt to log in on a mobile device and sudden time outs. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** CRM is our solution to record all customer information and contacts to our business ### 26. Requires serious upgrade **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Oracle CRM On Demand?** Basic reporting functionality and ability to create report based specific criteria **What do you dislike about Oracle CRM On Demand?** Everything else starting with GUI, lack of customization feature etc. **Recommendations to others considering Oracle CRM On Demand:** SalesForce or Microsoft CRM **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Our entire business runs on CRM with sales, service etc. using CRM to manage leads, opportunities, customer records, SRMs etc. Benefits we have realized are outweighed by significant maintenance cost ### 27. Great CRM, looking forward to using it in an updated version in the future. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2016 **What do you like best about Oracle CRM On Demand?** It's easy to see the details on the Accounts and Contacts and to associate new contacts to existing accounts. There were also many core field for Accounts and Contacts and so you could fill these with information to help enhance the quality of the particular record. Having all the information right there is very handy when calling on potential clients. **What do you dislike about Oracle CRM On Demand?** In the version I was using it was difficult to figure out how to do some tasks that were easier in new/other Salesforce automation tools (Pivotal CRM, Salesforce.com) **Recommendations to others considering Oracle CRM On Demand:** It's very good software but make sure that you have prepared for training your Users and for understanding your company's use cases for this platform. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We needed to get a large number of contacts/companies in our system based on prospecting efforts. We were able to do this using Oracle CRM on Demand. Our Sales staff used the information we gathered to find new Customers and they resulted in additional business for our company. ### 28. One of the most Solid Solutions for CRM operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Oracle CRM On Demand?** IT was easy to implement for our IT department, it is easy and robust to operate for our operations team, management has been a breeze for our Technical department and our users seems to be having no issues working with this platform. **What do you dislike about Oracle CRM On Demand?** The learning curve for our base staff is sometimes a little steep and has taken a bit longer to fully train new users than previously calculated **Recommendations to others considering Oracle CRM On Demand:** Plan ahead if you want low base users to use this software, the learning curve for non technical advanced user may be a little too steep **What problems is Oracle CRM On Demand solving and how is that benefiting you?** With our previous platform we had a hard time determining usage for low qty items, the old system didn't handle decimals optimally besides support was a technical nightmare, now we have full support within hands reach and a more precise tool to schedule consumption of low qty items. ### 29. Oracle CRM on Demand **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2016 **What do you like best about Oracle CRM On Demand?** Oracle CRM on Demand is easy to learn, and has an interface that is also easy to navigate. I like it because it is designed with the Microsoft Outlook user interface which I am familiar with. **What do you dislike about Oracle CRM On Demand?** I think Oracle CRM on Demand lacks third-party plug-in solutions meaning, this CRM doesn't even let you use additional tools such as Google Docs which is commonly used by others these days. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Oracle offers excellent customer service in a timely manner. ### 30. Use Oracle CRM to resolve issues with any orders **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2016 **What do you like best about Oracle CRM On Demand?** Typically provides enough relevant information for me to research and resolve cases. Lets me see if there are any open cases at a glance. **What do you dislike about Oracle CRM On Demand?** Can be slow to load CRM cases. UI isn't always intuitive (it took me awhile to find attachments for cases) **Recommendations to others considering Oracle CRM On Demand:** It gets the job done. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Lets us research and resolve issues with any orders we have shipped. ### 31. Business Review on CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2016 **What do you like best about Oracle CRM On Demand?** The new business features added recently. The amount of time the tool saves. **What do you dislike about Oracle CRM On Demand?** The network response speed could have been more faster for optimal use. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** One problem we solved was order booking. Oracle made the process much faster and easier for the customer and us. ### 32. Good CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Dat N. | Principal Manufacturing Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2016 **What do you like best about Oracle CRM On Demand?** It's very easy to use and details the data on accounts so that it's very accessible and displayed conveniently. **What do you dislike about Oracle CRM On Demand?** Doesn't have all the features like Salesforce. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We use it as a database to collect info and contact. ### 33. A pleasant experience with oracle **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Oracle CRM On Demand?** Oracle was easy to use and easy to navigate. **What do you dislike about Oracle CRM On Demand?** It lacks the ability to use plug ins from third partys **What problems is Oracle CRM On Demand solving and how is that benefiting you?** To be able to track sales efficiently. ### 34. The only real competition to SFDC **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2012 **What do you like best about Oracle CRM On Demand?** Complete CRM product by Oracle in a real cloud multi-tanent environment. We had implemented it both for very small companies with 2-20 users as well as for companies with several hundreds sales users. The product is easy to use (Nothing like the bigger CRM packages offered by Oracle such as Siebel, Peoplesoft etc.), easy to implement and administrate and has superb analytics that can use for both real time reporting and Historical, data-warehouse based trending and performance tracking. The PRM (Partners Relationship Management) function has lot of pre-defined entities/objects to choose from and will answer most of the needs of companies looking to implement partners and channels management. The mobile option is good complementary (iPhone only), with ability to configure the screens according to use-case. **What do you dislike about Oracle CRM On Demand?** The product roadmap is not clear yet vs. the new Fusion-CRM offering. **Recommendations to others considering Oracle CRM On Demand:** Talk with Oracle about Fusion vs. CRM On Demand **What problems is Oracle CRM On Demand solving and how is that benefiting you?** none ### 35. CRM On Demand Administrator, Implementer and User **Rating:** 5.0/5.0 stars **Reviewed by:** Karen S. | CRM On Demand Administrator, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2015 **What do you like best about Oracle CRM On Demand?** Ease of use, simple configurations, rporting and Dashboard capabilities, workflows as well as Territories and Books. This makes for our need to restrict visibity and access to geographical territories and external Users **What do you dislike about Oracle CRM On Demand?** I cannot report on Product Revenue Lines **Recommendations to others considering Oracle CRM On Demand:** It is best to have a knowledgable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Company transitions made for many New Users. The challenge is getting them up and running and familiar with the CRMOD Tools. With CRMOD being so User friendly growing pains are minimal and the benefits far outweigh any User problems with getting up and running quickly ### 36. Easy to use and managable application. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Oracle CRM On Demand?** The work flow setup is for the most part easy to use. **What do you dislike about Oracle CRM On Demand?** I do not like how the lists and work flows cannot be build around assets. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Pipeline accuracy ### 37. Dynamic and powerful tool, but improvements can still be made **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Oracle CRM On Demand?** Oracle CRM On Demand has a very dynamic workflow/expression builder tool. It allows you to build out almost any sort of work process or function you can think of. The interface is intuitive and fully customizable, and adding externally developed tools such as web applets is fairly straightforward. The reporting engine is powerful enough to handle even the most complex reports. Overall, CRM On Demand is a great all-round CRM tool that can work for any organization. **What do you dislike about Oracle CRM On Demand?** In comparison to other CRM applications, such as Salesforce, CRM On Demand lacks some nice-to-have features. Some examples include: multiple layout views, connected apps integrations, domain management, free mobile app etc... **Recommendations to others considering Oracle CRM On Demand:** Make sure to gather as much detail in the business requirements and business processes before implementing, as they will map accordingly to the many workflows, layouts, roles, fields and other configuration that you will need to develop. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We are currently in the process of adding a project management/time tracking function into CRM On Demand. Our goal is to be able to log our time and progress for projects directly in the CRM system, and then later pull up reports to evaluate and assess the resources used for a project. At the moment, the workflow/expression builder function seems to provide enough flexibility to create this project management tool. ### 38. Oracle CRM On Demand **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2015 **What do you like best about Oracle CRM On Demand?** Customizations allow for adaptation of product to fit unique needs. Our iteration was quite unique in that we were adapting the system to track student interactions with advisors and counselors in a university setting. Working with a third party consultant we were able to create reports, workflows, dashboards, and other useful tools for department heads to evaluate the performance of their teams as well as track student visits across multiple departments. **What do you dislike about Oracle CRM On Demand?** Steep learning curve for end users when extensive customizations are utilized. **Recommendations to others considering Oracle CRM On Demand:** Using CRM On Demand for its intended purposes would likely be simple with minimal setup and customization. If you're trying to turn the product on its head as we did, it becomes more complex and support becomes limited. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** Our use of CRM On Demand was very unique in that it was used as a solution to recording career counselor and advisor interactions with students in a university setting. Many custom workflows were used to track processes. ### 39. Keeping Data Clean and Accessible **Rating:** 4.0/5.0 stars **Reviewed by:** James D. | Account Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2015 **What do you like best about Oracle CRM On Demand?** Oracle CRM on Demand has excellent reporting capabilities, and easy to use interface, and great custom workflows. **What do you dislike about Oracle CRM On Demand?** My biggest frustration with CRM on Demand was the customer support process. It would take weeks and even months to get bugs and errors resolved. **Recommendations to others considering Oracle CRM On Demand:** I would absolutely recommend Oracle CRM on Demand. It has the ability to scale as your company grows and is very easy to access while traveling. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** As a DBA, I was solving mostly Pipeline and Forecasting issues for the Sales department. This information needed to be correct when reporting to the Board, so there was really no room for error. CRM on Demand's benefits were mainly that it was clean and easy to customize. My company made the software fit our needs, not the other way around. ### 40. Used to track customer contacts,sales and demographic information in the housing sector **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2015 **What do you like best about Oracle CRM On Demand?** The system is easy to use and has an intuitive layout to enter simple single object information. The SAS allows users to access the system from anywhere with an internet connection. Basic reports can be easily created and displayed in graphical charts. All updates were done by Oracle which meant little maintenance in house for enhanced functionality. The search and retrieval of customer information is quick and effective and as long as the objects have been linked correctly you can navigate to any information without having to perform a second search. **What do you dislike about Oracle CRM On Demand?** The core system does not allow for the creation of easy workflow and users are required to jump from object to object e.g. to create new contacts then add sales information (our organisation has customers approaching us rather than outgoing direct marketing for some of our products). An app had to be built to create a workflow that automatically added information to a Service Request for customer complaints. The standard number of custom objects was restricting for the diverse range of services we provide (not just sales). There was a restriction in producing effective reports from the in built report tool if the information crossed more than two objects. A third party report tool was needed but as this had to extract information from the Oracle servers and save it to our own it brought into question the appropriateness of a hosted service. Importing and maintaining sales contact information from multiple outlook imports was difficult (due to the way users store the same contacts but in different ways i.e. using only initials or mis spelling names etc). The cost of the system. **Recommendations to others considering Oracle CRM On Demand:** Ensure the out of the box product meets your needs. There are many bolt on's to help but it becomes very costly. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We were trying to create a single master system to record all customer information and contacts to the business. We also wanted to record all business sales, marketing and tender information in a single place. This would create a single version of all company activity with immediate reporting to help drive business direction by creating trend information and business analytics. ### 41. Oracle CRM OnDemand Application Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2015 **What do you like best about Oracle CRM On Demand?** The ease of use from an admin perspective. **What do you dislike about Oracle CRM On Demand?** First level support can be frustrating at times. **Recommendations to others considering Oracle CRM On Demand:** Ease of use to configure and setup along with the reporting capabilities are unmatched. **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We knew at the beginning we needed a better pipeline reporting tool and since implementation we have been able to tackle other projects with the ease of this system. ### 42. G2 Crowd User in Higher Education **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2015 **What do you like best about Oracle CRM On Demand?** Easy to use and Implement All the features needed in one product **What do you dislike about Oracle CRM On Demand?** Initial hiccups with data migration and overall data mapping was not good **What problems is Oracle CRM On Demand solving and how is that benefiting you?** We are using Oracle on Demand for recruitment, retention and student communication and oracle on demand meeting all the needs ### 43. Oracle is a wonderful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Oracle CRM On Demand?** Ease of use and basic functionality and flexibility **What do you dislike about Oracle CRM On Demand?** Customization is difficult for us due to using a sister company instance that doesn't necessarily meet our business needs **What problems is Oracle CRM On Demand solving and how is that benefiting you?** central database for ops and finance ### 44. Good product once you get used to it **Rating:** 4.0/5.0 stars **Reviewed by:** Mary H. | Sales Support Manager, Building Materials, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2013 **What do you like best about Oracle CRM On Demand?** Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I like the fact that each user can customize thier homepages and page layouts to suit thier taste. Easy to train users as the tab format is intuitive. **What do you dislike about Oracle CRM On Demand?** It is not really easy to mass delete data for allotments unless you are a developer and can write using the Webservices function. In the reporting area, if you have complex reports, they could take quite a lng time to load causing users to complain. I also dislike that there is no app for the andriod platform as that is the tablet and phone type that our sales team uses. **Recommendations to others considering Oracle CRM On Demand:** If you are having someone help in configuring, make sure on custom objects, you have a plan for deleting old records. If you need super customization, this may not be the right tool, as there are limits outside the standard customization abililty. ### 45. Oracle is a powerful tool that can br configured to meet any company's needs **Rating:** 3.0/5.0 stars **Reviewed by:** Nikki T. | Marketing Manager, Wholesale, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2013 **What do you like best about Oracle CRM On Demand?** Oracle CRM on demand it easy to maintain and administer once configured. Reports can also be built without a background in programming. **What do you dislike about Oracle CRM On Demand?** My challenges with Oracle CRM on demand are due to the lack of marketing automation programs that have a built integration with Oracle that are available. This means to get true integration with a marketing automation program you have to look at what Oracle has available. Oracle also stopped supporting the Outlook integration so users can not sync calendars. **Recommendations to others considering Oracle CRM On Demand:** Spend the time and invest in proper personnel to build the CRM, roll it out and administer it once it is up and running. ### 46. Affordable cloud solution for a small to mid size organization. Fulfills all your sales needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad A. | Sr. Systems Analyst - CRM, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2013 **What do you like best about Oracle CRM On Demand?** Oracle CRM on Demand is a comprehensive CRM tools that provides users with ease to navigate through the system. This tools is ideal if you are in the sales business and want your sales funnel to be visible and transparent to all users and particularly management. The 360 degree view of the customer records is on your finger tips, association of records and objects is excellent. **What do you dislike about Oracle CRM On Demand?** Being a hosted application, it does come with a few limitations in terms of customization and integration. Couple of things that could make it more feasible would be the de-duplication process and case in-sensitivity search. **Recommendations to others considering Oracle CRM On Demand:** Chossing the right tools for your business is the key. Software and vendor selection in always hard. Make sure you have a certified partner demo the product for you and do compare it with other tools as well. ### 47. Decent CRM. but falls short of Microsoft Dynamics and Salesforce.com CRM **Rating:** 0.5/5.0 stars **Reviewed by:** Erich R. | Co-founder & CSO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2012 **What do you like best about Oracle CRM On Demand?** Oracle's CRM On Demand is a very solid CRM tool. You can manage accounts, opportunities, and contacts just like you would in many other CRM tools. We used to integrate a quoting tool to many different CRM's and this one was relatively easy to do. Documentation to the API is fairly robust a straight forward to follow, but there were some advantages we found to using SFDC. The Oracle tool is also more cost effective than SFDC. **What do you dislike about Oracle CRM On Demand?** The tool in general seems to be slightly inferior to SFDC all around. As I said above, we ran into a few issues we ran into during the integration portion of our implementation. Secondly, the look and feel of the UI feels inferior to me as compared to SFDC or Microsoft Dynamics. **Recommendations to others considering Oracle CRM On Demand:** This decision to choose a CRM boils down to a few things in my opinion. The first item being cost, if you have a larger budget or a larger salesforce to spend on your CRM tool SFDC, Dynamics, and Oracle On Demand are probably your top three choices. Salesforce being the most expensive of all of those. I believe that there are few features that Oracle On Demand and Microsoft Dynamics CRM lack as compared to SFDC. If you can get around that you might as well save on budget and go for Dynamics or Oracle, as they are the most cost effective solutions. If you're a smaller organization you might want to consider an even cheaper solution such as 37 Signals Highrise solution or SugarCRM. ### 48. When properly used this is a powerful tool. **Rating:** 2.5/5.0 stars **Reviewed by:** Johan Z. | Commercial Equipment OTC Specialist EAMER, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2012 **What do you like best about Oracle CRM On Demand?** Input and management of big data in combination with the ability to customize and interface links to other applications makes this tool a strong reporting tool. **What do you dislike about Oracle CRM On Demand?** An out of date UI which did not evolve with the evolution speed of IT technology will simply give you a static representation of your data. Therefore, because of the heavy processing of requests and it being an online application, it doesn't meet the requirements in this day and age to be a - for example - proper SFA tool. **Recommendations to others considering Oracle CRM On Demand:** Depending on the size of your company and if you plan to migrate from Oracle CRM On Demand it's worth to take a look at Salesforce.com and especially Oracle Fusion CRM in combination with Oracle Fusion tab. The latter having a UI that's 180 degrees the opposite of Oracle CRM On Demand. ### 49. Short-term offering while Fusion was being developed? **Rating:** 3.5/5.0 stars **Reviewed by:** Jamie T. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2012 **What do you like best about Oracle CRM On Demand?** Owned by Oracle, this is a serious contender for anyone considering on-demand CRM. In terms of price it fills the gap between SFDC at the high end and Microsoft at the lower end. Easy to use front-end with good reporting functionality. Great tool for SME's but I've also come across a number of large enterprises who have successfully rolled this out in EMEA. **What do you dislike about Oracle CRM On Demand?** Not as pretty as SFDC and lacks the social collaboration that Chatter provides. There is not the same partner infrastructure as SFDC but this could also be a positive if you would rather go with Oracle's recommended partner for complimentary technology, rather than go through a string of due diligence exercises. There is not really a clear message about whether this will be entirely replaced with Fusion. **Recommendations to others considering Oracle CRM On Demand:** Ask them about the product roadmap for Oracle CRM On Demand and for Fusion ### 50. Robust as you would expect from Oracle. however UI is clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Kryz O. | Global Partner PreSales and Technical Enablement , Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2012 **What do you like best about Oracle CRM On Demand?** As with any oracle tool, the underlying architecture is fantastic. Very good audit trail, how information is stored in a logical format. Admin is fairly user friendly, however limited. **What do you dislike about Oracle CRM On Demand?** The UI looks a little dated, and is not very customisable. Compared to SFDC this on demand service is behind the curve in terms of admin, functionality and the network of integration (compared to app exchange) **Recommendations to others considering Oracle CRM On Demand:** Really compare to SFDC. Or if you only need a few users look as sugar CRM. Make sure you really think about your current business process, and see if this can change (as changing the software can be more expensive in the log term.). Is your process to complex anyway, good opportunity to streamline ## Oracle CRM On Demand Discussions - [What is Oracle CRM On Demand used for?](https://www.g2.com/discussions/what-is-oracle-crm-on-demand-used-for) - 1 comment - [View Oracle CRM On Demand pricing details and edition comparison](https://www.g2.com/products/oracle-crm-on-demand/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+17%3A32%3A15+-0500&secure%5Bsession_id%5D=a49d5e10-ad72-4fbb-9dec-44a42ae02974&secure%5Btoken%5D=bf2cf96716f1e47b5b859258b3bba805741ba44df91cd01da3803558921001d8&format=llm_user) ## Oracle CRM On Demand Integrations - [Basware](https://www.g2.com/products/basware-basware/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Oracle CRM On Demand Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle CRM On Demand Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,289 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,839 reviews)