(18)
4.8 out of 5
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Oracle CRM On Demand 
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AR
Verified User in Real Estate
Enterprise(> 1000 emp.)
What do you like best about Oracle CRM On Demand?
The system is easy to use and has an intuitive layout to enter simple single object information. The SAS allows users to access the system from anywhere with an internet connection. Basic reports can be easily created and displayed in graphical charts. All updates were done by Oracle which meant little maintenance in house for enhanced functionality. The search and retrieval of customer information is quick and effective and as long as the objects have been linked correctly you can navigate to any information without having to perform a second search. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
The core system does not allow for the creation of easy workflow and users are required to jump from object to object e.g. to create new contacts then add sales information (our organisation has customers approaching us rather than outgoing direct marketing for some of our products). An app had to be built to create a workflow that automatically added information to a Service Request for customer complaints. The standard number of custom objects was restricting for the diverse range of services we provide (not just sales). There was a restriction in producing effective reports from the in built report tool if the information crossed more than two objects. A third party report tool was needed but as this had to extract information from the Oracle servers and save it to our own it brought into question the appropriateness of a hosted service. Importing and maintaining sales contact information from multiple outlook imports was difficult (due to the way users store the same contacts but in different ways i.e. using only initials or mis spelling names etc). The cost of the system. Review collected by and hosted on G2.com.
96 out of 97 Total Reviews for Oracle CRM On Demand
3.7 out of 5
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Overall Review Sentiment for Oracle CRM On Demand
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MA
Muskan A.
Sales Development Representative
Mid-Market(51-1000 emp.)
What do you like best about Oracle CRM On Demand?
So the major thing I like about Oracale is that is gives a 360 degree view of all the interaction with the coustomersand also consolidates the data which improves customer service . Then its a user friendly software which is design make it easy for teams to adopt and navigate the platform, boosting user engagement because of this it also gives the flexiblityand customization acc to our business needs which is ease in implementation
The best thing is it ensures a high level of reliability, security, and data protection. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
its not to dislike but a consideration on the cost as the cost is quite recultant for small business and also as it has a comprehensive nature of the platform it sometimes require initial training for some users. Review collected by and hosted on G2.com.
KA
khavel a.
Hub Executive
Mid-Market(51-1000 emp.)
What do you like best about Oracle CRM On Demand?
Oracle is very easy to navigate.
it is self explanitory
we have alot of customer service supoort
there are alot of features and options, from billings, reservations, sales, bedrooms, etc Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
I use opera frequently so sometimes it can be a little slow however i will report this if so. Review collected by and hosted on G2.com.
NR
Nuria R.
Mid-Market(51-1000 emp.)
What do you like best about Oracle CRM On Demand?
In the case that you have knowledge regarding databases, you can make good use of the tool. Oracle CRM is a solid option for companies looking for a comprehensive and scalable solution to manage their customer relationships. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
It requires prior knowledge regarding databases and has a certain complexity. Review collected by and hosted on G2.com.
LR
Lauren R.
Client Services Coordinator
Mid-Market(51-1000 emp.)
What do you like best about Oracle CRM On Demand?
Once you got the hang of it, it wasnt bad. Lots of customization. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
the UX was ugly. Salesforce is way better to use on the daily from a user standpoint. Review collected by and hosted on G2.com.
RP
Rudra P.
Consultant
Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about Oracle CRM On Demand?
Oracle CRM On Demand is excellent and has a high user-friendly interface for managing HR lifecycle of each employee. Reports from the tool can be downloaded very quickly and accurately. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
There is nothing to dislike about Oracle CRM tool. The only thing I have experienced is sometimes it is slow, but that is, I assume due to the internet connection issue. Review collected by and hosted on G2.com.
RM
Rez M.
Small-Business(50 or fewer emp.)
What do you like best about Oracle CRM On Demand?
You can track if your manager approved your reimbursement request. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
If it would allow to upload more documents for one request. Review collected by and hosted on G2.com.
UF
Verified User in Financial Services
Small-Business(50 or fewer emp.)
What do you like best about Oracle CRM On Demand?
The Best thing about Oracle CRM is all the data pertaining to client gets updated on single platform. WHenever we want any data pertaining to client like email id , mobile number or whatever we get on one platform. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
Sometimes the data capture have taken time. one data or another doesnot capture. Many a times it has been found. But overall not much issues have been observed. Review collected by and hosted on G2.com.
AG
Arun G.
Founder
Small-Business(50 or fewer emp.)
What do you like best about Oracle CRM On Demand?
The best thing i like about this platform is it provides a brilliant service in effective cost Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
It is very complex to understand, also requires deep understanding Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Oracle CRM On Demand?
The functionality of the CRM provides a 360 degree view of Customer and the user ser interface is friendly, simple and very intuitive. It does have better functionality particularly on Analytics and Social than some of its competitors. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
Level of customisation can be improved. It needs to evolve more functionality in line with newer developments such as AI and chatbots. Review collected by and hosted on G2.com.
MS
Maha S.
Faculty Lecturer
Small-Business(50 or fewer emp.)
What do you like best about Oracle CRM On Demand?
The program Oracle CRM on demand is excellent and has a highly user-friendly interface. It feels smooth and is quite simple to set up. Oracle is a fantastic tool for groups of individuals attempting to communicate effectively. Review collected by and hosted on G2.com.
What do you dislike about Oracle CRM On Demand?
The lead management module and the partner collaboration piece. Review collected by and hosted on G2.com.
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