OptumCare Reviews & Provider Details

Great for if you want an in network doctor to help you. Not great if you require strong customer support. Review collected by and hosted on G2.com.

I called to change my primary. The first girl assisted on the phone but didn't make a note that it was pending. The second girl was annoyed I even tried to call her and when I asked to speak to someone who could help me better She hung up the phone!!!! I wasn't until the third one that I was able to get the note and confirmation and able to make my appointment at 10am. It just sucks that I was treated like I was stupid for not knowing how this works. I needed help and that second girl was SO RUDE! I was speaking kind as I could and just asking to get some assistance and she treated me like I was wrong to have even had called. Review collected by and hosted on G2.com.

Everything. I dislike the lack of communication amongst products. I wouldn't say I like the lack of communication for providers to seek help or even attempt to troubleshoot. You are forced to obtain their products. One section of the company never knows how to send you to the appropriate team for specifics, as everyone that you can get through can never help you. Again, this is all contributed to the language barrier for this company employing all overseas workers. Some of the appropriate departments you need to speak with do not have a way to communicate with them directly. All of this contributes to not having a good relationship with OptumCare. If you want to be contracted with United Healthcare then you are forced to get several Optum products and you have to sign up for each one. Review collected by and hosted on G2.com.

If you can avoid it then do but it is very difficult to avoid, especially if you want to be in network with United. Review collected by and hosted on G2.com.

Currently, I am not solving any issues with them. I do not have any direct benefits that I can provide as a review for OptumCare because I find that, other companies operate better than them. However, if you want to be involved with United Healthcare, then you are forced to get several different products with OptumCare. Review collected by and hosted on G2.com.

It could be written in more laymans terms so that I can reference it to the patient and have them understand better. Sometimes it can be confusing all of the uses that optum care has, like credentialing etc, I have used the tool before they integrated it into one tool and sometimes it confuses the doctor Review collected by and hosted on G2.com.

it is not something that there is an a lternative to so if you must verify benefits with uhc and umr and credential you have to use it Review collected by and hosted on G2.com.

verify benefits, and managing the credentialing for multiples companies Review collected by and hosted on G2.com.

The app is sometimes glitchy. It takes time to load. Review collected by and hosted on G2.com.

Optumcare is easy to use platform for a variety of benefits regarding healthcare. Particularly the HSA Review collected by and hosted on G2.com.

SOMETIME PAYMENTS TAKE TIME TO POST TO ACCOUNT Review collected by and hosted on G2.com.

WORTH HAVING IN FOR MEDICAL SITUATIONS. Review collected by and hosted on G2.com.

MEDICAL EXPENSES Review collected by and hosted on G2.com.

Layout, needs to be refreshed colors are boring Review collected by and hosted on G2.com.