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The top features are the customizable personalized UX with a strong marketing funnel approach (segmentation & targeting) that is extremely useful in producing what's asked for each customer. Also, the website performance focussed A/B testing keeps our organization more consistent with drastically changing the relative content for the better live as they come. Another aspect is the depth of analytics and insights dashboards/associated tools which keep us on track with KYU (know your user). Review collected by and hosted on G2.com.
The glaringly obvious downside is the pricey system especially when looking at it side by side with competitor software performing the same purposes. When asking senior management for approval, we always find it hard to sell the uniqueness or features of the platform in comparison to prove the need for exceeding our budgets.
It is also not the most user friendly platform for new users to intutitively pick up when exposed. You need to have used such systems before to have knowledge to get familar at a resonable pace. The compatability with our internal software is also challenging causing a lot of time and effort to be expended. Review collected by and hosted on G2.com.
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