--- title: Opsgenie Reviews meta_title: 'Opsgenie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Opsgenie works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Opsgenie Reviews **Vendor:** Atlassian **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 54 ## About Opsgenie Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com ## Opsgenie Pros & Cons **What users like:** - Users value the **integration flexibility** of Opsgenie's alerting system, enhancing notification customization and management. (1 reviews) - Users love the **varied integrations and tagging options** in Opsgenie for efficient alert management and identification. (1 reviews) - Users value the **automation capabilities** of Opsgenie, enhancing alert management and streamlining operations effectively. (1 reviews) - Users find Opsgenie to be **easy to use** , facilitating efficient management of on-call schedules for support. (1 reviews) - Users value the **easy integrations** with multiple tools in Opsgenie, enhancing alert management and organization. (1 reviews) - Features (1 reviews) - Users praise the **ease of integrations** with Opsgenie, enhancing alerts management across multiple tools effortlessly. (1 reviews) - On-Call Services (1 reviews) **What users dislike:** - Users face a **steep learning curve** due to changes in integration with Jira Service Management, complicating initial usage. (1 reviews) - Users face a **steep learning curve** due to changes in Opsgenie's integration with Jira Service Management. (1 reviews) ## Opsgenie Reviews ### 1. Best alert wrapper on the market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Opsgenie?** I have total control over where alerts go. I am able to define different priorities for different alerts and route them exactly as needed. **What do you dislike about Opsgenie?** I rely heavily on the slack integration, and it is limited in terms of what can be contained in the alert that posts into slack. I would love to provide direct links from slack to various monitoring places to save myself a click. **What problems is Opsgenie solving and how is that benefiting you?** Setting up an on-call system, triaging and responding to alerts from a number of different systems. ### 2. Works as expected, lots of integrations, very customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Jurgen G. | Senior JAVA Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Opsgenie?** the amount of possible integrations and the slack integration in particular **What do you dislike about Opsgenie?** the configuration of the incoming call alert can be a hassle. **What problems is Opsgenie solving and how is that benefiting you?** The rotation for the support member. Instead of carrying/rotating a different phone, we can now easily use the planner from OPSgenie to forward the call to the member. This makes giving support more easier Logging: In the notes section we can communicate so that another one can take over the issue without any problems. ### 3. Opsgenie for manaing better alerting and escalations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Opsgenie?** Easy integration with services like aws cloudwatch. **What do you dislike about Opsgenie?** User creation and limit on the no.to create **What problems is Opsgenie solving and how is that benefiting you?** Managing timely escalations Alert notifications integration with slack for better communication Easy to achieve SLAs ### 4. OpsGenie is a no-brainer! **Rating:** 5.0/5.0 stars **Reviewed by:** Phil A. | Director, DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2017 **What do you like best about Opsgenie?** I've been an OpsGenie customer for about 2 years now and I've NEVER had a single problem. Everything "just works" as you'd expect. Their support is wonderful. (Every time I've had to contact them it ended up that I was doing something wrong). They're super responsive and very flexible with requests. In additional to everything you'd expect from their product, I'm a huge fan of the Heartbeats feature, the rich notification policy abilities and the vast array of integrations. **What do you dislike about Opsgenie?** I literally have nothing to complain about. **What problems is Opsgenie solving and how is that benefiting you?** Pager rotation, alerting, Heartbeat monitoring (dead man's switch style) ## Opsgenie Discussions - [How do I try Opsgenie out?](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) - 1 comment, 1 upvote - [Who is Opsgenie for?](https://www.g2.com/discussions/who-is-opsgenie-for) - 1 comment, 1 upvote - [How does Opsgenie help me work faster and smarter?](https://www.g2.com/discussions/how-does-opsgenie-help-me-work-faster-and-smarter) - 1 comment, 1 upvote - [What makes Opsgenie stand out?](https://www.g2.com/discussions/what-makes-opsgenie-stand-out) - 1 comment, 1 upvote - [Can I use Opsgenie with on-prem?](https://www.g2.com/discussions/can-i-use-opsgenie-with-on-prem) - 1 comment, 1 upvote - [View Opsgenie pricing details and edition comparison](https://www.g2.com/products/opsgenie/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+15%3A36%3A33+-0500&secure%5Bsession_id%5D=5eae368d-3954-449d-a429-4e5e1e6fa1e4&secure%5Btoken%5D=dd06272bfa23a863dd687d6555fbc3bb006122580b1eefc392dc4d44ed24afa9&format=llm_user) ## Opsgenie Integrations - [Google Stackdriver Incident Response and Management](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews) - [Graylog](https://www.g2.com/products/graylog/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LibreNMS](https://www.g2.com/products/librenms/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) ## Opsgenie Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Opsgenie Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (770 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews)