# OpenWrench Reviews **Vendor:** OpenWrench **Category:** [Facility Management Software](https://www.g2.com/categories/facility-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 20 ## About OpenWrench OpenWrench is a top-of-the-line facilities communication and management platform designed to centralize, streamline, and elevate how multi-location businesses handle repairs, maintenance, vendors, and internal teams. At its core, OpenWrench is built around communication. It connects store teams, internal technicians, third-party vendors, facilities managers, and accounting departments in one unified system so everyone can see what is happening, respond quickly, and stay aligned. Rather than relying on emails, phone calls, spreadsheets, and disconnected systems, OpenWrench creates a single source of truth for all facilities activity. The platform enables real-time communication directly within work orders, including messaging, tagging teammates, and sharing photos and video from any device. This reduces miscommunication, speeds up approvals, and ensures that issues are clearly documented. From the moment a problem is reported to the time an invoice is paid, every step is visible and trackable. Beyond communication, OpenWrench delivers comprehensive issue tracking across all locations. Staff can report facilities or IT problems from their phone or computer, and work orders are automatically routed to internal technicians or preferred vendors. The full lifecycle of each job is tracked, providing complete visibility into status, response times, and performance. Planned maintenance functionality allows organizations to automatically generate and dispatch recurring work orders for preventive services such as HVAC inspections, refrigeration checks, or plumbing maintenance. This helps reduce emergency breakdowns and extend equipment lifespan. The asset management module creates a structured database of equipment, including model and serial numbers, warranty status, and service history. Site inspections allow customizable walkthrough checklists to be assigned internally or to vendors. Vendor management tools track service provider performance, while proposal routing and invoice submission features streamline larger projects and payment workflows. Robust analytics transform work order and invoice data into actionable insights, helping leadership reduce costs and improve operational efficiency. OpenWrench is an all-in-one solution for every facilities need. It is a powerful communication engine combined with enterprise-level maintenance management tools, designed to keep locations running smoothly, teams connected, and costs under control. ## OpenWrench Pros & Cons **What users like:** - Users value the **easy-to-use dashboards** of OpenWrench, enhancing efficiency and communication for their teams. (8 reviews) - Users praise the **excellent customer support** of OpenWrench, citing prompt and helpful responses from the team. (7 reviews) - Users value the **efficient communication** OpenWrench facilitates with maintenance teams, enhancing collaboration and task management. (4 reviews) - Users love the **efficient communication** features of OpenWrench, enabling seamless interaction with maintenance and repair teams. (4 reviews) - Users appreciate the **customizability** of OpenWrench, allowing tailored work order management and efficient multi-site operation. (3 reviews) - Users value the **customization options** in OpenWrench, enabling tailored solutions for effective multi-site management. (3 reviews) - Easy Setup (3 reviews) - Team Collaboration (3 reviews) - Tracking (3 reviews) - Work Orders (3 reviews) **What users dislike:** - Users face **integration issues** with OpenWrench, struggling with limited compatibility and functionality across various systems. (2 reviews) - Users face challenges with **poor integration** of OpenWrench, impacting functionalities and ease of use across platforms. (2 reviews) - Users find it frustrating that **editing user email addresses is not possible** and seek better read-only access options. (1 reviews) - Users face **app instability** due to occasional outages, which, despite quick resolutions, disrupt overall functionality. (1 reviews) - Users report occasional **app outages** that, despite being resolved, can still disrupt usability and experience. (1 reviews) - Users face challenges with **limited reporting capabilities** in OpenWrench, hindering customization and integration options. (1 reviews) - Users find that OpenWrench's **difficult learning curve** necessitates significant time investment to become proficient. (1 reviews) - Users experience **email editing issues** that hinder their ability to correct mistakes or provide client access effectively. (1 reviews) - Expensive (1 reviews) - Inadequate Reporting (1 reviews) ## OpenWrench Reviews ### 1. Highly Collaborative Platform with Responsive Support That Streamlines Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Suba S. | Facilities Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about OpenWrench?** OpenWrench has been an excellent partner for our team. Their platform is highly collaborative, and the team has been very open to adding and adapting features to better meet our business needs. The OpenWrench staff provided strong support during onboarding, walking us through the system and offering detailed explanations of key features. The platform has significantly streamlined communication with Pet Valu stores and vendors, while also simplifying quotation reviews and invoice submissions. Additionally, the OpenWrench team is extremely responsive and attentive, making them easy and reliable to work with. **What do you dislike about OpenWrench?** No dislikes currently, they are performing very well and meeting needs of the business. **What problems is OpenWrench solving and how is that benefiting you?** Benefits of the Pet Valu & OpenWrench Partnership Simplified communication and collaboration with stores and vendors by centralizing requests, updates, and documentation in one platform. Improved invoicing efficiency for the internal administrative team, reducing manual tracking and streamlining invoice submission and review processes. Centralized store information, allowing all store details, work history, and documentation to be accessed in one place instead of across multiple platforms—improving visibility, consistency, and operational efficiency. **Official Response from Stacey Breyer:** > Thank you so much for the thoughtful feedback—we truly appreciate it. We’re glad to hear OpenWrench has helped streamline communication, quotes, and invoices for your team, and that our onboarding and support have made a positive impact. Your note on collaboration and flexibility means a lot to us. We’re grateful for your partnership and look forward to continuing to support your team! ### 2. Effortless Facility Maintenance, Needs Better Custom Walkthroughs **Rating:** 4.5/5.0 stars **Reviewed by:** Ana F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about OpenWrench?** I love how OpenWrench manages work orders and automatically sends them to vendors. The ability for vendors to accept orders and send quotes, estimates, and invoices directly is a huge plus for us. Being able to track and categorize work orders makes it easy to manage ongoing and consistent issues. I appreciate how easy it is to use OpenWrench and its mobile app is a handy tool. Working with our account manager has made the functionality of OpenWrench very easy to grasp, and she really made the setup process smooth. I believe OpenWrench is a strong program, especially for Facilities Maintenance. **What do you dislike about OpenWrench?** I think the Walkthrough feature could be worked on. It's very straightforward when you create it, but I've seen other vendors that make task management almost like a training program. Our walkthroughs are too sequenced; they don't let you perform the survey in the order you wish. Since our stores vary in size and site plans, this makes some managers complain about the lengthy walkthroughs. Also, sometimes walkthroughs are done but not submitted due to distractions. The Scorecard feature has been a little finicky, but that might be because we're pushing OpenWrench beyond its strong capabilities. I was unaware of any integrations, and I would be interested to know if there are any integrations with our financial system like QuickBooks for exporting invoices. **What problems is OpenWrench solving and how is that benefiting you?** OpenWrench effectively manages work orders for our facilities maintenance, automatically sending them to vendors who can respond directly. It also tracks ongoing issues, categorizing them by vendors and problems, making it easier to see consistent issues over time. ### 3. Streamlined Maintenance and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about OpenWrench?** I really like the note section in OpenWrench. It's great for communication within a work order, allowing me to interact with the facility team, the team at the store, and even the vendor in real time. We can all share updates, which saves us time and money by avoiding delays or misinterpretations. It's very direct and lets us evaluate situations more quickly and efficiently. **What do you dislike about OpenWrench?** Yeah. I would like to see new work orders be a little more organized as far as the title and the heading and the body. **What problems is OpenWrench solving and how is that benefiting you?** I use OpenWrench to solve communication problems, keeping the team aligned on projects. The note section is great for real-time updates with the facility team and vendors, saving time and money by reducing delays and misinterpretations. **Official Response from Stacey Breyer:** > We’re glad the Notes section is helping streamline communication and improve efficiency across your team and vendors—that’s exactly the goal. We also appreciate the input on work order organization. That’s a great suggestion, and we’ll share it with our product team. ### 4. Open Wrench Makes Multi-Location Repair Tracking Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about OpenWrench?** What I like most about Open Wrench is being able to see all open repairs across multiple locations at the same time. I also appreciate that I can track each repair as it moves forward. It’s helpful that vendors can check in at locations, and that we’re able to track everything in one place. **What do you dislike about OpenWrench?** For work orders, it would be helpful if the actual work order could be color-coded, not just whether it’s open, deferred, or requested. **What problems is OpenWrench solving and how is that benefiting you?** It’s helping us stay on track with all of our repairs. It’s also helping us stay more organized, and it allows us to see what’s going on and communicate more easily with our team and/or vendors. **Official Response from Stacey Breyer:** > Thank you for the great feedback! We’re glad OpenWrench is helping your team stay organized and giving you better visibility into repairs across locations. We also appreciate the suggestion around color-coding work orders themselves — that’s great feedback and I’ll be sure to share it with our product team. Thanks again for being a valued OpenWrench partner! ### 5. Customizable Solution with Minor Improvements Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about OpenWrench?** I appreciate that OpenWrench is customizable, which allows us to tailor it to meet our specific needs for managing work orders across all of our facilities efficiently. The owners truly care about continuously enhancing the platform, which instills confidence that the service will keep improving in ways that benefit the users directly. I also value the control over user access, which ensures that we can manage who has the necessary permissions within the system. Additionally, the initial setup was quite easy, which helped us get started without complications. **What do you dislike about OpenWrench?** I wish that when scheduling a work order, the lead tech and others would automatically populate based on the routing assignments. Currently, I have to manually select the techs every time for each location, which used to be automatic but stopped working, requiring me to choose the lead tech and others every time. **What problems is OpenWrench solving and how is that benefiting you?** I use OpenWrench to log work orders, streamline communication across facilities, schedule maintenance, and track common issues, making facility management efficient. ### 6. Efficient Communication and Top-Notch Support for Maintenance Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about OpenWrench?** I appreciate how this app allows me to communicate efficiently with my maintenance and repair team, whether the issue is urgent or not. I find it very useful to be able to enter model and serial numbers for each piece of equipment, as well as track expenses associated with them. The option to upload pictures, PDFs, and other important documents directly into the app is helpful, both for maintenance or repair tasks and for storing general information about each item. Additionally, customer support has been excellent—Stacy is always available and responds promptly whenever I need assistance. **What do you dislike about OpenWrench?** The app has experienced occasional outages. Although these were resolved promptly, they can still create problems. **What problems is OpenWrench solving and how is that benefiting you?** The app helps me keep up with ongoing issues in my facility. It automatically sends email notifications to the appropriate people, which streamlines our communication. In the future, we plan to use the app to monitor equipment expenses, making it easier to determine when replacements are needed. ### 7. User-Friendly and Quick, Boosts Maintenance Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | PA Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about OpenWrench?** I find OpenWrench very easy to use and user-friendly. It's quick and has very few glitches, which makes my life much easier. **What do you dislike about OpenWrench?** One area that could be improved is the locations screen. It would be helpful if I could click on a work order directly from the location screen. **What problems is OpenWrench solving and how is that benefiting you?** I schedule work orders and manage all my preventative maintenance using OpenWrench, solving issues with planning and organizing maintenance tasks. **Official Response from Stacey Breyer:** > Thank you for the kind words—we’re so glad to hear that you’re finding OpenWrench easy to use, fast, and reliable. That’s exactly the experience we aim to deliver, so it’s great to know it’s making your day-to-day easier. We also really appreciate the feedback on the locations screen. Being able to "create work orders" from there is a great suggestion and makes a lot of sense from a workflow standpoint. I’ll be sure to share this with our product team for consideration. Thanks again for taking the time to share your experience—we truly value your input! ### 8. Looking for the perfect CMMS solution that doesn't cost a small fortune? **Rating:** 5.0/5.0 stars **Reviewed by:** George G. | Director, Facilities, Construction & Environmental Health and Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about OpenWrench?** I've worked with various Computerized Maintenance Management Systems (CMMS) of varying sizes and complexity in the past. I knew exactly what I wanted when I began my search for a CMMS that would be deployed in a multi-site retail start-up environment. I came across OpenWrench, introduced it to my team, and off we went. We have been using it for the last six years. I like this app as it allows for growth, flexibility, customization and the customer support has always been exceptional. **What do you dislike about OpenWrench?** The only thing I dislike about OpenWrench is that I didn't find it sooner to deploy than I did. **What problems is OpenWrench solving and how is that benefiting you?** It allows our end-users to submit work orders for issues they may be experiencing. It's also been an asset to our team who manages all of our facilities across our portfolio by having the ability to schedule PMs and keep on top of maintenance. We've discussed the possibility of expanding it across the organization and create a section where teammates can request IT related requests not just facilities requests. The breadth of the app is endless as are the possibilities that it can help solve. ### 9. Facility Maintenance game changer **Rating:** 5.0/5.0 stars **Reviewed by:** George V. | Senior National Manager Building Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about OpenWrench?** The simplicity of OpenWrench and how easy it is for my team to use. The OpenWrench team is also very receptive to any feedback or suggestions and has implemented many changes that we have suggested. **What do you dislike about OpenWrench?** I would like the OpenWrench Service app to be optimized for iPads as it is currently not and my Technicians primarily use iPads to access OpenWrench. **What problems is OpenWrench solving and how is that benefiting you?** Detailed asset repair history. Very soon we will be implementing the inventory and parts side of OpenWrench which will help us get a better idea on how much we are spending not only on repair parts but total money that we are investing into our assets. ### 10. Simplified Facilities Management with OpenWrench **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse L. **Reviewed Date:** December 13, 2025 **What do you like best about OpenWrench?** I like the easy-to-use dashboards and that I can dispatch contractors directly from the app. The initial setup was very easy. **What do you dislike about OpenWrench?** I dont lile the monthly fee **What problems is OpenWrench solving and how is that benefiting you?** OpenWrench helps me organize priorities and provides visibility of repair requests. ### 11. Efficiency at its finest ! **Rating:** 4.5/5.0 stars **Reviewed by:** Edythe S. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about OpenWrench?** Ease of daily checklists and monthly PM adherence. Daily reporting alerts you to missed compliance requirements. User friendly maintenance requests and linked vendor work orders and invoicing allow us to track costs and repairs in one place. **What do you dislike about OpenWrench?** Inability to run adhoc or off schedule reporting for open /missed Daily checklists. **What problems is OpenWrench solving and how is that benefiting you?** Digital access to checklists and maintenance tasks allows us to verify daily without the need to scan and transfer documentation across multiple branches within 2 states. ### 12. Great tool for location management **Rating:** 5.0/5.0 stars **Reviewed by:** Josiah S. | Director of Facilities and Risk Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about OpenWrench?** Open Wrench allows our staff to submit tickets very easily and the supplier to have direct communication with everyone. We can track and follow-up easily, photos are stored, etc. We also use it to have sites complete routine inspections and upload them. **What do you dislike about OpenWrench?** Supplier integration when they use another platform. That is about the only thing that we have run into in several years of use. **What problems is OpenWrench solving and how is that benefiting you?** They take the communication for our staff spread out across a dozen locations, directly to the suppliers, eliminating the bottleneck around my staff. This has spread up our resolution rate and helps get the location back to operating condition. ### 13. Equipment and Setup Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Ian W. | Equipment and Setup Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about OpenWrench?** Vendor portal Inventory - Stock locations, warehouses, etc. Purchasing is getting better! QR scanning is the game changer. **What do you dislike about OpenWrench?** Not able to generate our own reports Not able to filter (if applicable) on all sections in OW Not having direct APIs with all major fitness equipment brands for easier parts and equipment ordering No metering in PMs No ability to attach PDFs in the notes section No database for equipment manuals No reporting integration with NetSuite **What problems is OpenWrench solving and how is that benefiting you?** Helping the vendors in the portal to get them acclimated the system. ### 14. 10 out of 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan K. | Facilities Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about OpenWrench?** OpenWrench is the best maintenance management system there is. It's a one stop shop for facilities maintenance. Easy to use system and the back end support is unmatched. We couldn't manage our facilities with out. **What do you dislike about OpenWrench?** No notes. The only down side is more people don't use it. **What problems is OpenWrench solving and how is that benefiting you?** Organizes tickets, communication with facilities managers and vendors, work order history, invoicing all in one place. ### 15. OpenWrench - Simple to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria M. | Administrator / Facilities Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about OpenWrench?** It is intuitive so it is easy to use. Easy to find important information. Easy for our clients and suppliers. Our account representative is very responsive! **What do you dislike about OpenWrench?** Cannot edit a User e-mail if typed incorrectly. Would like to give Read Only access to clients' budgets **What problems is OpenWrench solving and how is that benefiting you?** Easy to schedule and manage Planned Maintenance. Easy to train clients on how to Open/Track reactive work orders. Simple invoice tracking. Provides good communication for everyone. Can create all sorts of reports. ### 16. Open Wrench Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about OpenWrench?** Sleek user interface, highly customizable, and great staff! **What do you dislike about OpenWrench?** Integrations with other software are not always easy as OpenWrench is fairly new to the scene. **What problems is OpenWrench solving and how is that benefiting you?** OpenWrench allows us to more streamlined and efficient when it comes to asset management, financial reporting, and nation consistency with regards to our brand expectations. ### 17. OpenWrench - A Scalable CMMS Tool for Enterprises **Rating:** 5.0/5.0 stars **Reviewed by:** Rick C. | Vice President of Construction & Capital Projects, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about OpenWrench?** OpenWrench is an exceptional tool, but what makes OW as effective as it is lies in their team and their agility. The OW team is committed to delivering results to their customers, often evaluating if the software can me improved, modified, or tweaked to provide different or new functionality. I appreciate the OW team, and we're thrilled to be working together. **What do you dislike about OpenWrench?** Every concern or issue that we have had with OpenWrench has been addressed or improved. I can't think of one item that we have disliked. **What problems is OpenWrench solving and how is that benefiting you?** Asset Management, Work Order Management, and Procurement Integration primarily ### 18. Good experiences so far **Rating:** 4.5/5.0 stars **Reviewed by:** Steve W. | Director of Facilities, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about OpenWrench?** The responsiveness of the staff. Whenever I have an issue, they are quick to fix it **What do you dislike about OpenWrench?** There's a lot to digest. It definitely requires some time to learn. **What problems is OpenWrench solving and how is that benefiting you?** Tracking of data from work orders entered ### 19. Open Wrench For Gym and Fitness Equipment **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | COO, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about OpenWrench?** It is much easier not using manual logs and capturing items via serial or asset numbers make the communication via the field and technicians much less complicated. **What do you dislike about OpenWrench?** Making sure the team is utilizing the technology correctly. **What problems is OpenWrench solving and how is that benefiting you?** Tracking for compliance and Customer Service. ### 20. Openwrench for the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan C. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about OpenWrench?** Ease of use, keeps accurate records, doesn't charge both clients and service providers **What do you dislike about OpenWrench?** Weird names the teams uses describe work that is needed **What problems is OpenWrench solving and how is that benefiting you?** Streamlining the and organizing the information CMMS creates - [View OpenWrench pricing details and edition comparison](https://www.g2.com/products/openwrench/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+18%3A54%3A49+-0500&secure%5Bsession_id%5D=73da1a45-eb75-4134-b8ee-e94a8c8717b2&secure%5Btoken%5D=fcc85e6fde04ab4e023146478cb8be618cbb0d0bb6bee40dceea2d7b7a634e07&format=llm_user) ## OpenWrench Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## OpenWrench Features **Asset Definition** - Asset Register - Relationships - Costs - Types **Planning** - Checklists - Approvals - Scheduling - Procedures **Asset Tracking** - Location - Status - History **Execution** - Sampling - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **Inventory** - Locations - Spare Parts - Valuation **Analytics** - Monitoring - KPIs - Nonconformace **Agentic AI - Facility Management** - Autonomous Task Execution **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top OpenWrench Alternatives - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (678 reviews) - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,503 reviews) - [UpKeep](https://www.g2.com/products/upkeep/reviews) - 4.5/5.0 (1,091 reviews)