OpenText Reviews & Provider Details

My experience with OpenText has been nothing short of a corporate disaster. Despite never using their services and facing unavoidable inventory issues, they refused to offer any flexibility on their contract terms. Their responses were a parade of scripted, unhelpful jargon, and their only suggestion—find another retailer—was completely irrelevant given our situation.

To make matters worse, the outsourced onboarding process was a disaster. It felt like dealing with a disconnected, untrained team that had no real understanding of our needs or situation. The lack of empathy and support from this outsourced team only compounded our frustration. Attempts to escalate the issue were met with stonewalling and repeated boilerplate responses.

OpenText's handling of this situation has been a textbook example of how not to manage client relations. Their rigid contract terms, coupled with ineffective outsourced onboarding and a complete lack of real customer support, make them a company to avoid if you value responsive and effective service. Review collected by and hosted on G2.com.

Great tools for all your business needs in the case of data storage or file and folder accessing, highly recommendation by our team. Review collected by and hosted on G2.com.

Beneficial for handling large volumes of data with complete control and easily traceability, all the data and templates are easy to manage with the help of OpenText. Review collected by and hosted on G2.com.

OpenText products knowledge is tribal knowledge. There portal is accessible to the vendors and partners. Due to this finding, the practitioner is a great challenge. OpenText does lot of acquiring lot many smaller companies and for the same use, they have multiple products. For example for Document Management, they have a content server and Documentum. This confuses the client to which product one has to go.

Sometimes OpenText treats early adopters as their Beta Tester. Review collected by and hosted on G2.com.

We have solved multiple problems like Document management, OCR, Vendor Invoice Management, and Customer Communication Management using the OpenText ecosystem. The major benefit is less development time as their product solves a business needs. Review collected by and hosted on G2.com.

The roadmap is not always consistent, and customers can't be sure what will happen to the solution in use. If you need to contact a maintenance service, it will take too long time to solve problems, or answers are too trivial, like upgrading application. Review collected by and hosted on G2.com.

When doing business with OpenText you have to understand it is a huge company. Most of the connections are done with OpenText partners, which makes OpenText distant to end-users. Review collected by and hosted on G2.com.

OpenText DM solution solves archiving, retention, security, and audit trail of official records. Review collected by and hosted on G2.com.

May be an early stage tutorial that may be required for new users. Review collected by and hosted on G2.com.

Recommended Review collected by and hosted on G2.com.

Simplification and improvisation of project. Review collected by and hosted on G2.com.

Nothing much to make the software to dislike. Review collected by and hosted on G2.com.

Benifits of easy handling, valuable and constructive ideologies that the platform suggests. Review collected by and hosted on G2.com.

It would be helpful if you can assign a deadline for someone to take action on a document using opentext. Review collected by and hosted on G2.com.

Get a good training in using it first, as it has a lot of hidden features Review collected by and hosted on G2.com.

It solves the issues of inconsistent information as you can have opentext as the sole source of digital information in a company. Review collected by and hosted on G2.com.

Nothing in general that made me feel that i didn't like. Review collected by and hosted on G2.com.

Maximum recommended Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

There is not a lot of Digital design interactive option available like quadiant. Review collected by and hosted on G2.com.

Go more digital. Focus on Email,html, interactive Review collected by and hosted on G2.com.

With OT we are solving high data CCM problems. It's the best tool than any other CCM in market Review collected by and hosted on G2.com.

Documentation for some of the process flow is not proper. As an example how BC inbound handles additional attachments in a single email is not super clear. Review collected by and hosted on G2.com.

Absolutely no match any other solution can give apart from opentext. Review collected by and hosted on G2.com.

Manual indexing of data. Automated approval with Invoice information to approver. Flexible level based approval hierarchy to support n level. Review collected by and hosted on G2.com.