Top Rated OpenText ZENworks Service Desk Alternatives
(410)
4.2 out of 5
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UH
Verified User in Higher Education
Enterprise(> 1000 emp.)
What do you like best about OpenText ZENworks Service Desk?
The system lets us employees submit service requests in a central location, and it takes a lot of the "running around" out of the equation. If we use it right, then the amount of time that we spend having to deal with IT problems is greatly dimisned, and that means that I am much more productive. Review collected by and hosted on G2.com.
What do you dislike about OpenText ZENworks Service Desk?
Well, it's a really good product, lots of good features, but I think that The learning curve is a little steeper than I would like, but once you get it down it's really intuitive. I would like it see it be a touch more user friendly. Review collected by and hosted on G2.com.
1 out of 2 Total Reviews for OpenText ZENworks Service Desk
4.5 out of 5
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Debbie C.
Teaching Assistant
Mid-Market(51-1000 emp.)
What do you like best about OpenText ZENworks Service Desk?
The windows are easy to navigate and its designed to help any business Review collected by and hosted on G2.com.
What do you dislike about OpenText ZENworks Service Desk?
It gives too many options for the inexperienced user Review collected by and hosted on G2.com.
There are not enough reviews of OpenText ZENworks Service Desk for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Freshservice
4.6
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Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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SysAid
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ServiceNow IT Service Management
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Jira Service Management
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6
Atera
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Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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LogMeIn Resolve
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LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.
8
Autotask Professional Services Automation (PSA)
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Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
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Spiceworks Cloud Help Desk
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From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
10
Kaseya VSA
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Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.
