--- title: OpenText Solutions Business Manager (SBM) Reviews meta\_title: 'OpenText Solutions Business Manager (SBM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how OpenText Solutions Business Manager (SBM) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- ### OpenText Solutions Business Manager (SBM) Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of OpenText Solutions Business Manager, streamlining daily activities effectively and affordably. [(4 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719806&qs=pros-and-cons#reviews) Users praise the **powerful reporting tools** of OpenText SBM for enhancing performance metrics and workflow analysis. [(2 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719731&qs=pros-and-cons#reviews) Users find that OpenText SBM significantly boosts **productivity improvement** by streamlining daily activities and reducing app clutter. [(2 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719760&qs=pros-and-cons#reviews) Users value the **customization options** in OpenText SBM, enabling tailored workspaces for efficient collaboration. [(1 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719625&qs=pros-and-cons#reviews) Users appreciate the **visually driven Smart View user interface** for its ease in customizing workspaces for collaboration. [(1 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719614&qs=pros-and-cons#reviews) Users find that the **advanced features** of OpenText SBM are often inaccessible, limiting their overall experience. [(1 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719678&qs=pros-and-cons#reviews) Users face **limited customization** options in OpenText SBM, hindering their ability to tailor solutions to specific needs. [(1 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719770&qs=pros-and-cons#reviews) Users find OpenText SBM somewhat **technical** , which can make it challenging for non-expert users to navigate. [(1 mentions)](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719751&qs=pros-and-cons#reviews) ### Top Pros or Advantages of OpenText Solutions Business Manager (SBM) ##### 1. Ease of Use Users value the **ease of use** of OpenText Solutions Business Manager, streamlining daily activities effectively and affordably. [ See 4 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719806&qs=pros-and-cons#reviews) See Related User Reviews ![Nilofar N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nilofar N.") NN Nilofar N. Enterprise (\> 1000 emp.) 4.5/5 "ease of use" What do you like about OpenText Solutions Business Manager (SBM)? helps to manage my daily activities without the hassle of multiple apps ![Yukti A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukti A.") YA Yukti A. Mid-Market (51-1000 emp.) 4.0/5 "It really helps in managing your business units" What do you like about OpenText Solutions Business Manager (SBM)? It really helps in making your day to day business easy and smooth and saves up your cost. ##### 2. Features Users praise the **powerful reporting tools** of OpenText SBM for enhancing performance metrics and workflow analysis. [ See 2 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719731&qs=pros-and-cons#reviews) See Related User Reviews ![Rupali S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rupali S.") RS Rupali S. Small-Business (50 or fewer emp.) 5.0/5 "Best collaboration tool" What do you like about OpenText Solutions Business Manager (SBM)? Its reporting tool is one of the best tool that helps oraginzation check perfomance mwtric and analyze workflow efficiency ![Rajeev A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajeev A.") RA Rajeev A. Enterprise (\> 1000 emp.) 4.0/5 "User friendly" What do you like about OpenText Solutions Business Manager (SBM)? Features of they product and easy of use ##### 3. Productivity Improvement Users find that OpenText SBM significantly boosts **productivity improvement** by streamlining daily activities and reducing app clutter. [ See 2 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719760&qs=pros-and-cons#reviews) See Related User Reviews ![Nilofar N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nilofar N.") NN Nilofar N. Enterprise (\> 1000 emp.) 4.5/5 "ease of use" What do you like about OpenText Solutions Business Manager (SBM)? helps to manage my daily activities without the hassle of multiple apps ![Yukti A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukti A.") YA Yukti A. Mid-Market (51-1000 emp.) 4.0/5 "It really helps in managing your business units" What do you like about OpenText Solutions Business Manager (SBM)? It really helps in making your day to day business easy and smooth and saves up your cost. ##### 4. Customization Users value the **customization options** in OpenText SBM, enabling tailored workspaces for efficient collaboration. [ See 1 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719625&qs=pros-and-cons#reviews) See Related User Reviews ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Enterprise (\> 1000 emp.) 5.0/5 "Opentext solution uses for creating Enterprise" What do you like about OpenText Solutions Business Manager (SBM)? Business Workspaces, an OpenText™ Extended ECM Platform module, uses pre-built templates and a visually driven Smart View user interface to create cus ##### 5. User Interface Users appreciate the **visually driven Smart View user interface** for its ease in customizing workspaces for collaboration. [ See 1 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719614&qs=pros-and-cons#reviews) See Related User Reviews ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Enterprise (\> 1000 emp.) 5.0/5 "Opentext solution uses for creating Enterprise" What do you like about OpenText Solutions Business Manager (SBM)? Business Workspaces, an OpenText™ Extended ECM Platform module, uses pre-built templates and a visually driven Smart View user interface to create cus ### Top Cons or Disadvantages of OpenText Solutions Business Manager (SBM) ##### 1. Access Restrictions Users find that the **advanced features** of OpenText SBM are often inaccessible, limiting their overall experience. [ See 1 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719678&qs=pros-and-cons#reviews) See Related User Reviews ![Nilofar N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nilofar N.") NN Nilofar N. Enterprise (\> 1000 emp.) 4.5/5 "ease of use" What do you dislike about OpenText Solutions Business Manager (SBM)? has many advanced features which are not accessible ##### 2. Limited Customization Users face **limited customization** options in OpenText SBM, hindering their ability to tailor solutions to specific needs. [ See 1 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719770&qs=pros-and-cons#reviews) See Related User Reviews ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Enterprise (\> 1000 emp.) 5.0/5 "Opentext solution uses for creating Enterprise" What do you dislike about OpenText Solutions Business Manager (SBM)? The level of customization not available too much to customize their own solution ##### 3. Technical Expertise Required Users find OpenText SBM somewhat **technical** , which can make it challenging for non-expert users to navigate. [ See 1 mentions ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/reviews?filters%5Bsentiment_snippet%5D=1719751&qs=pros-and-cons#reviews) See Related User Reviews ![Yukti A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukti A.") YA Yukti A. Mid-Market (51-1000 emp.) 4.0/5 "It really helps in managing your business units" What do you dislike about OpenText Solutions Business Manager (SBM)? I found it bit technical as a solution software. ## Top-Rated Alternatives [ ![Nintex](https://images.g2crowd.com/uploads/product/hd_favicon/6d05d223727de012d13b1eb6341b2deb/nintex-nintex.svg "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Process Street](https://images.g2crowd.com/uploads/product/hd_favicon/1553722504/process-street.png "Process Street") Process Street 4.6/5(463) ](https://www.g2.com/products/process-street/reviews) [ ![Microsoft Power Automate](https://images.g2crowd.com/uploads/product/hd_favicon/5977aed136e223552e7cfd6b6b4d268b/microsoft-power-automate.svg "Microsoft Power Automate") Microsoft Power Automate 4.4/5(1,097) ](https://www.g2.com/products/microsoft-power-automate/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-solutions-business-manager-sbm/competitors/alternatives) ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Senior Salesforce developer Enterprise (\> 1000 emp.) 10/14/2024 "Opentext solution uses for creating Enterprise" 5/5 What do you like best about OpenText Solutions Business Manager (SBM)? Business Workspaces, an OpenText™ Extended ECM Platform module, uses pre-built templates and a visually driven Smart View user interface to create customized areas to share and access content needed for a common task or goal. Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? The level of customization not available too much to customize their own solution Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? I am using it for understanding client requirements, coordinating with different teams, and ensuring the successful implementation of solutions and integrating the solution with business Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rupali S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rupali S.") RS Rupali S. Logistics Executive Small-Business (50 or fewer emp.) 11/5/2024 "Best collaboration tool" 5/5 What do you like best about OpenText Solutions Business Manager (SBM)? Its reporting tool is one of the best tool that helps oraginzation check perfomance mwtric and analyze workflow efficiency Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? Nothing can be disliked in SBM .it is perfectly designed. Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? It is helping me in enabling the automative repetitive task and workflow reducing the need for manual intervention and error minimizing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yukti A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukti A.") YA Yukti A. Senior Executive-Media Marketing and Advertising Mid-Market (51-1000 emp.) 10/18/2024 "It really helps in managing your business units" 4/5 What do you like best about OpenText Solutions Business Manager (SBM)? It really helps in making your day to day business easy and smooth and saves up your cost. Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? I found it bit technical as a solution software. Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? This management software services are helpful in making more efficiency as a business and keeps your data secure and helps you in so many ways Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nilofar N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nilofar N.") NN Nilofar N. Senior tech analyst Enterprise (\> 1000 emp.) 10/29/2024 "ease of use" 4.5/5 What do you like best about OpenText Solutions Business Manager (SBM)? helps to manage my daily activities without the hassle of multiple apps Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? has many advanced features which are not accessible Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? helps manage my business Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rajeev A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajeev A.") RA Rajeev A. Information Technology Leader Enterprise (\> 1000 emp.) 10/12/2024 "User friendly" 4/5 What do you like best about OpenText Solutions Business Manager (SBM)? Features of they product and easy of use Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? Better subscription model tu attract customers and better pricing model Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? Helping users control and prices documents at one place Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kaushil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaushil P.") KP Kaushil P. Assistant Manager Enterprise (\> 1000 emp.) 11/6/2023 "Microfocus Service Management Review" 5/5 What do you like best about OpenText Solutions Business Manager (SBM)? The best ticketing tool available around the market is MicroFocus Service Request Management Software. I have been using it since the past year and have used two modules namely Incident Management & Change Management. The form creation for ticket creation is quite simple, hassle-free, and easy to understand, and since it is all database-related data storage and data loss prevention is quite good. And since it is a workflow-based ticketing system the user can create as many scenarios as required and it will work fine. The microfocus support is also good they reply on mails and when needed they setup a call for the resolution of query. Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? The UI for the client should be a little better, many times there are UI-related glitches and then you need to restart the whole application. And idle session time out should be more because many times while thinking of the logic on the workflow it gets timed out. Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? Since we are an organization we have "Incidents" taking place and to make a ticket for the incident that happened and for its resolution we use it. There are different end users from within the organization and we use the software to make a workflow-based ticketing system for them so that they can create a ticket for the same and then assign it to various teams and then resolve it. Review collected by and hosted on G2.com. Show More 11/7/2023 Current UserValidated ReviewerSource: Organic ![Grace M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grace M.") GM Grace M. Human Resources Specialist Enterprise (\> 1000 emp.) 3/23/2023 "Balance between personal and work life." 4/5 What do you like best about OpenText Solutions Business Manager (SBM)? Micro Focus Service Request Management Software is an AI-powered platform with solutions that run where needed in the cloud, on-premises, and in hybrid environments. I really like Micro Focus because it has a wide portfolio of solutions from functionality tests for development environments to monitoring and analysis tools for production environments, which allows us to innovate faster and with less risk. Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? Micro Focus Service Request Management Software is an AI-powered feature rich tool that enables us to innovate, advance, and execute professionally, safely, and efficiently. A platform that has worked very well for us in my organization. It provides flexible features and which we can get the most out of, it has worked for me in its entirety. Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? Micro Focus Service Request Management Software is a powerful solution that is designed to work in an optimized way helps my organization to redefine, increase and increase the right mix of IT according to the needs regardless of the size of the work team, We have obtained excellent results with Micro Focus because it allows us to create, use and protect IT systems that link existing business logic and applications with emerging technology, is a solution that has increased productivity, confidence, increased sales, process security and better management of the systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 10/26/2023 "MF Service Request Management Review" 4.5/5 What do you like best about OpenText Solutions Business Manager (SBM)? MF is very easy to use. It is hassle free. It has neat and clean user interface. So, it is user friendly. Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? Till now I haven't face any issues with MF. Still takes lot of time to load. Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? MF solves the problem of managing tickets. It reduced time exponentially to solve the tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Senior System Engineer Enterprise (\> 1000 emp.) 6/6/2023 "Request in microfocus portal" 4.5/5 What do you like best about OpenText Solutions Business Manager (SBM)? This portal is user friendly. No complex UI we can track our request easily. Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? As of now I find it is good to use no any issues. Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? When we are working on any application we have to go through different request to get the access. At that time it is really helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 4/9/2019 "Management Tool for defect tracking and reviewing" 4/5 What do you like best about OpenText Solutions Business Manager (SBM)? It helps us in reporting all the defects and tracking them on a regular basis. It stores all the current SCRs and PCRs we are currently working on. Review collected by and hosted on G2.com. What do you dislike about OpenText Solutions Business Manager (SBM)? While logging for the first time the home page never loads at once. After refreshing it once, it works properly. Other than this this is brilliant. Review collected by and hosted on G2.com. What problems is OpenText Solutions Business Manager (SBM) solving and how is that benefiting you? I'm using it to log all the defects and track its life-cycle regularly. It's status and other required artifacts attached to it. Review collected by and hosted on G2.com. 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