Top 10 OpenText Service Request Center (SRC) Alternatives & Competitors

Top 10 Alternatives to OpenText Service Request Center (SRC) Recently Reviewed By G2 Community

#1

Jira Service Management
By Atlassian
(779)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Reviewers say compared to OpenText Service Request Center (SRC), Jira Service Management is:
Better at meeting requirements
Better at support
See all Jira Service Management reviews
#2

ServiceNow IT Service Management
By ServiceNow
(874)4.3 out of 5
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Try for free
Reviewers say compared to OpenText Service Request Center (SRC), ServiceNow IT Service Management is:
Better at support
Better at meeting requirements
More usable
See all ServiceNow IT Service Management reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to OpenText Service Request Center (SRC), Serviceaide ChangeGear is:
Better at support
Better at meeting requirements
Visit Website
#3

Freshservice
By Freshworks
(1,238)4.6 out of 5
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Try for free
Reviewers say compared to OpenText Service Request Center (SRC), Freshservice is:
Better at support
Better at meeting requirements
More usable
See all Freshservice reviews
#4

Atera
By Atera
(788)4.6 out of 5
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Try for free
Reviewers say compared to OpenText Service Request Center (SRC), Atera is:
Better at support
Better at meeting requirements
More usable
See all Atera reviews
#5

SolarWinds Service Desk
By SolarWinds Worldwide LLC
(742)4.3 out of 5
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Try for free
Reviewers say compared to OpenText Service Request Center (SRC), SolarWinds Service Desk is:
Better at support
Better at meeting requirements
More usable
See all SolarWinds Service Desk reviews
#6

SysAid
By SysAid
(710)4.5 out of 5
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Try for free
Reviewers say compared to OpenText Service Request Center (SRC), SysAid is:
Better at support
Better at meeting requirements
More usable
See all SysAid reviews
#7

LogMeIn Resolve
By GoTo
(439)4.4 out of 5
LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Try for free
Reviewers say compared to OpenText Service Request Center (SRC), LogMeIn Resolve is:
Better at support
Better at meeting requirements
More usable
See all LogMeIn Resolve reviews
#8

Autotask Professional Services Automation (PSA)
By Kaseya
(410)4.2 out of 5
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Get a quote
Reviewers say compared to OpenText Service Request Center (SRC), Autotask Professional Services Automation (PSA) is:
Better at meeting requirements
Better at support
See all Autotask Professional Services Automation (PSA) reviews
#9

Spiceworks Cloud Help Desk
By Ziff Davis
(311)4.3 out of 5
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Reviewers say compared to OpenText Service Request Center (SRC), Spiceworks Cloud Help Desk is:
Better at support
Better at meeting requirements
More usable
See all Spiceworks Cloud Help Desk reviews
#10

Kaseya VSA
By Kaseya
(308)4.0 out of 5
Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.
Categories in common with OpenText Service Request Center (SRC):
• Service Desk
Try for free
Reviewers say compared to OpenText Service Request Center (SRC), Kaseya VSA is:
Better at meeting requirements
See all Kaseya VSA reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to OpenText Service Request Center (SRC), Serviceaide ChangeGear is:
Better at support
Better at meeting requirements
Visit Website