1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [OpenText Service Management Automation X (SMAX) Discussions](https://www.g2.com/products/opentext-service-management-automation-x-smax/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9c880f7a0d09093f6eb16be07641fccc/opentext-service-management-automation-x-smax.jpeg "Product Avatar Image") ](/products/opentext-service-management-automation-x-smax/reviews) [ OpenText Service Management Automation X (SMAX) ](/products/opentext-service-management-automation-x-smax/reviews) (72)4.2/5 OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money. Show More * * * ### 42.0 Nps Score Already have OpenText Service Management Automation X (SMAX)? ### All OpenText Service Management Automation X (SMAX) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does Micro Focus Service Management Automation X (Smax) do? ](/discussions/what-does-micro-focus-service-management-automation-x-smax-do) What does Micro Focus Service Management Automation X (Smax) do? 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Get answers from real users and experts [Start A Discussion](/products/opentext-service-management-automation-x-smax/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-service-management-automation-x-smax.svg "Product Avatar Image") ### Have you used OpenText Service Management Automation X (SMAX) before? Answer a few questions to help the OpenText Service Management Automation X (SMAX) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fopentext-service-management-automation-x-smax%2Fdiscuss%3Fsmall_ask%3Dopentext-service-management-automation-x-smax) No