Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Intuitive with lots of options!"
5/5
What do you like best about OpenReel?

Director controls allow for exact selections for the scene media feeds, settings and quality.

I love that each feed is recorded seperately and locally and that the file can be uploaded as it is being recorded.

The teleprompter feature is a game-changer too! Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Nothing so far. The training sessions were sucvh a big help in getting up to speed with how the applicaiton opperates. Maybe something that could be usefule is the ability to add a simple title or lower thirds name card on top of a video source. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hello & thank you for your review! We are so happy to hear that you have been able to successfully capture customers remotely. We are constantly working on improving our product based on customer feedback and have your product requests on our roadmap. Please contact your Account Manager to learn more!

PE
Paige E.
Owner
Small-Business (50 or fewer emp.)
"Awesome tech + stellar customer service"
5/5
What do you like best about OpenReel?

OpenReel is highly intuitive and smart. They're consistently consulting with clients about what they want and need and improving the product. Most of all, the customer service is unmatched. I actually know the names of people who work there, who are available to help me IN THE MOMENT I'm having an issue. I have never been treated so well by a tech company. I know my experience matters to them. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Now and then, as with any emerging tech, things break. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Paige, thank you for your review! We are so happy to hear you find the platform intuitive and that you've had such a positive experience with our support team. We love helping our customers succeed. We appreciate your feedback on bugs and our development team is always working hard to ensure we are building the best product we can.

Verified User in Media Production
UM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Professional interviews and presentations made easy."
4/5
What do you like best about OpenReel?

What I like best OpenReel Capture is the ability to bring quality recordings to one place. I also eally enjoyed using the teleprompter and professional audio features. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

What I disliked about OpenReel Capture is the learning curve because sometimes the product is clunky and not intuitive. I think this can be solved by having on-demand tutorial videos. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hello & thank you for your review! We are so happy you've been happy with our Teleprompter and Professional Audio features, as well as have had a positive experience with our support team. We are currently always adding to our learning center: http://academy.openreel.com/

It is free for all customers and I'd encourage you to check it out for tutorials and our community forum!

Adarsh A.
AA
Adarsh A.
Data Science Consultant
Mid-Market (51-1000 emp.)
"Good insight to OpenReel"
4.5/5
What do you like best about OpenReel?

The video streaming quality is amazing, and arguably the best in the industry compared to Teams, Zoom and Webex. The good quality still persists at low bandwith, with zero latency which is what we need. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Openreel is a great tool but it can add several different advanced features. It can also integrate third-party apps with API so that we can truely leverage power offered by cisco webex Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Adarsh, thank you for taking time to make a review! We are so happy to hear you find our tool superior to conferencing software and are having success using it for online sales pitches. We're continuously working hard to shape the product to our user feedback and appreciate your recommendations. I'll forward those requests to our development team and would encourage you to subscribe to our monthly product updates.

Product Updates Blogs: https://www.openreel.com/category/technology/product-updates/

Brad H.
BH
Brad H.
Owner
Small-Business (50 or fewer emp.)
"Remote shooting software ideal for COVID and beyond."
5/5
What do you like best about OpenReel?

OpenReel video capture software has allowed me to continue working seamlessly with clients at a time of widespread COVID restrictions. The ability to use the client's phone camera has allowed me to shoot interviews with clients all over the country. The software lets me control focus and aperture on the excellent cameras on the later model iPhones, then upload to cloud storage for later downloading directly into my editing software. All the files are then automatically removed from the client's camera. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Shooting this way is convenient, but there can still be challenges, such as getting the client properly framed, some remaining digital audio glitching, etc. Phones still can't match the quality of great cameras with great lenses, but what you can achieve is truly remarkable and appropriate for many applications. What's more, these phone-based technologies will continue to improve. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Brad, we are so glad you've been able to build your business with OpenReel Capture. Testimonials are a common use case for our software. We want to arm our users with effective tools they feel confident in; particularly, when working on a project with Subjects in various locations. We pride ourselves on being an easy and affordable way for people to capture footage. Take a look at our monthly Product Updates on our blog to stay up to date on the latest improvements from OpenReel!

See how OpenReel improved
Pat H.
PH
Pat H.
Executive Producer
Small-Business (50 or fewer emp.)
"The best remote capture solution I've found"
4.5/5
What do you like best about OpenReel?

The video quality is very strong, you're able to utilize the 4k camera on an iPhone and external mic's to replicate a real shoot setup as close as you can. Quality wise it's a step down from a real production, but very usable. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

The talkback controlls arent great. I find myself alwasy using zoom while i'm filming these to communicate with the person I'm filming. The audio controls could be better as well. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Thanks so much for your review, Pat! We put production quality as a top priority and are constantly working to improve our offerings to make OpenReel Capture the best remote video solution possible. We recently released a Professional Audio feature that captures up to 40% more audio data when enabled in a shoot. Read about it in the latest Product Update blog, and if you want to stay up to date on the latest product features and enhancements please consider subscribing.

See how OpenReel improved
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Decent Solution"
2/5
What do you like best about OpenReel?

The basic functionality of what you want openreel to do works well. You can record people remotely with some more control over their settings and get the local device recordings after the fact. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

The interface is very clunky and not very intuitive or beautiful. Buttons and text are small, navigation is awkward at times. It feels somewhere between the MVP and a great UI. Hopefully they will get there. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Thank you for taking the time to submit a review! We're happy to hear you're successfully capturing high-quality remote video. We take customer feedback very seriously and are always working hard to make our user's experience as easy as possible. For example, we've made significant changes to the product with our 2.0 release and are regularly making improvements to streamline the workflow in the platform. We'll share your feedback with our development team but we'd also encourage you to share any suggestions with your Account Manager so they can get more detail.

See how OpenReel improved
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Great tooling but some bugs remain"
3.5/5
What do you like best about OpenReel?

The upload time of the files is mad! Very very fast uploading from a users device almost in real time. Great way to capture footage remotely and download to director. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

I had some bugs where I ran a whole session and the session recording was unavailable for download. The file was showing as there but at 0kb file size with multiple recordings do the same. I also wish you had additional camera settings for Laptops and not just Phones. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi & thank you for your thoughtful review! We are so happy to hear about how pleased you are with the Adaptive Upload tool. Our team takes customer feedback very seriously and is so sorry to hear about the trouble you had with a missing session. Our support team is always on standby in chat to help if this should ever happen again, they can often help locate it since recordings are recorded on a device locally and then uploaded. I will also share your request for additional camera settings across devices with our development team. If you want to stay up-to-date on the latest product updates, subscribe to our Product Updates blog: https://www.openreel.com/category/technology/product-updates/

Ali  W.
AW
Ali W.
Executive Producer
Mid-Market (51-1000 emp.)
"The best remote-filming solution!"
5/5
What do you like best about OpenReel?

OpenReel is fantastic - easy to use, amazing customer support, lovely UX and straightforward steps. And best of all, the SPEED of download and quality is beyond. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Honestly, nothing yet. Everything so far has been a game-changer for our clients. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Ali -- thank you so much for your review! We are thrilled to hear you find our solution easy to use, timely, and our support team helpful. If you ever need additional support please reach out, we're always happy to help our customers in any way we can.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"OR Capture User"
4/5
What do you like best about OpenReel?

It's generally pretty easy for the subject to set up the system. 2.0 seems to be more reliable than 1.0. I like the new upload during recording feature. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

The image quality of 4k is almost indistinguishable from 1080p on most phones. Teleprompter is improved but still not amazing. It is way too overpriced for what it is but they can charge that because the alternatives just aren't as good. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Thanks for your feedback! We're always working hard to continually improve our offerings and work closely with our customers to provide the best remote video solution possible. We release monthly updates to continually improve our features and would encourage you to subscribe to our Product Updates articles to stay up to date on the latest from OpenReel. Thanks again!

See how OpenReel improved