# Opendock Reviews
**Vendor:** Loadsmart  
**Category:** [Yard Management Software](https://www.g2.com/categories/yard-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 75
## About Opendock
Opendock is a dock, gate, and yard scheduling platform that digitizes how freight physically enters and exits facilities. By replacing emails, phone calls, and spreadsheets with a self-service carrier portal, Opendock improves throughput, reduces detention, and eliminates scheduling chaos. The platform connects transportation planning with warehouse execution, closing the gap between scheduled and actual on-site activity. Opendock serves individual warehouse locations and large enterprise organizations alike. With over 4,000 warehouses and 180,000 carriers scheduling on the platform, Opendock is trusted by more than 50 Fortune 500 companies. Opendock is SOC2 Type II compliant.




## Opendock Reviews
  ### 1. Opendock, an administrative ALLY

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jacob B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2023

**What do you like best about Opendock?**

Easy to use, very helpful for carriers and clients to schedule shipments. Allows for more efficient operations.

**What do you dislike about Opendock?**

Some carriers do not know about your product, so we have to refer them to the website.

**What problems is Opendock solving and how is that benefiting you?**

Over-saturation of the yard and keeps our facility from getting clogged up and running smoothly.

  ### 2. Open Dock

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lanoard B. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

All of its features and options.  It is easy to use and update.

**What do you dislike about Opendock?**

Nothing yet. I am still learning all of the great things that it has to offer.

**What problems is Opendock solving and how is that benefiting you?**

Scheduling of inbound delivery appointments.  Building a database of shippers, vendors, dock usage, load and purchase order tracking and daily capacities.

  ### 3. User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael  F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Easy to use and navigate for the warehouse, and the carrier. Very user-friendly.

**What do you dislike about Opendock?**

Haven't encountered any yet. Need more usage time to assess correctly.

**What problems is Opendock solving and how is that benefiting you?**

Carriers can now schedule their own appointment and I do not need to send them the URL or a link to the site.

  ### 4. {"translation":"<p>Translate the following text:</p>\n<p>\"Klaro, vi devas iri al la merkato kaj aĉeti freŝajn fruktojn. Ne forgesu la liston!\"</p>\n<p>Translation:</p>\n<p>\"Of course, we must go to the market and buy fresh fruits. Do not forget the list!\"</p>"}

**Rating:** 5.0/5.0 stars

**Reviewed by:** Araceli K. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Ease for suppliers to set up deliveries.

**What do you dislike about Opendock?**

The new version is not as user-friendly as before. The new version seems busier, with more features instead of being simpler.

**What problems is Opendock solving and how is that benefiting you?**

Liberando el tiempo de los trabajadores al no tener que responder correos electrónicos solicitando citas.

  ### 5. Very smooth.  The whole process was easy.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alfredo V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Opendock?**

The support during set-up and how easy it is to use.

**What do you dislike about Opendock?**

Would like there to be an "App" for integration with smart devices.

**What problems is Opendock solving and how is that benefiting you?**

Getting our dock schedule all in one place for everyone to access.  Saves us time and keeps communication clear.

  ### 6. Easy user friendly

**Rating:** 4.0/5.0 stars

**Reviewed by:** ANTHONY T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Simple to use, great tool to help with organisation

**What do you dislike about Opendock?**

Open dock needs more option when trucks arrive late, such as implementing a time of arrival when the truck arrives late.

**What problems is Opendock solving and how is that benefiting you?**

it helps us being morne organized and we are able to directely reach at carrier

  ### 7. User friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2023

**What do you like best about Opendock?**

It has been very helpful in pulling information to one location.

**What do you dislike about Opendock?**

So far, I have not run into any issues with the program.

**What problems is Opendock solving and how is that benefiting you?**

It has eliminated waiting for information, allows us to track loads all in one location, and keeps update current.

  ### 8. Working with Opendock

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jovan C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

It is relatively easy to navigate using the search bar.

**What do you dislike about Opendock?**

I do not like the user interface. The GUI could use some modifications to become more user friendly.

**What problems is Opendock solving and how is that benefiting you?**

Opendock allows us to input tracking data for customers and track incoming orders.

  ### 9. OpenDOck, warehouse useful

**Rating:** 4.0/5.0 stars

**Reviewed by:** heather j. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Helps keep organized,  easy to move appts,  easy to see day at a glance,  user friendly

**What do you dislike about Opendock?**

Locked into features based on whole company,  not specific to my site/time table.

**What problems is Opendock solving and how is that benefiting you?**

Keeps track of daily appts,  can print day at a time view

  ### 10. Review Open Dock

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ryan D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

Most companies use it, and it is very efficient to know specific times and dates shipments things are scheduled.

**What do you dislike about Opendock?**

Not all companies use it which makes planning sometimes a struggle.

**What problems is Opendock solving and how is that benefiting you?**

When shipments come in as is suppose to do.

  ### 11. OpenDock review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicholas R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Easy to use website that is user friendly & provides useful information needed.

**What do you dislike about Opendock?**

Missing some features that the old version of Opendock had.

**What problems is Opendock solving and how is that benefiting you?**

Aligning incoming trucks so they are staggered & don't all show up at the same time.

**Official Response from Colissa Pollard:**

> Thank you for the fantastic review and feedback, Nicholas! 

We're in active development and always looking to hear which features our users found most valuable from the legacy application so we can better prioritize which ones to work on soon. Feel free to share your thoughts through our roadmap tool in the Productboard link attached.

  ### 12. Some nice features but prefer the previous version

**Rating:** 3.0/5.0 stars

**Reviewed by:** Catherine S. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Opendock?**

The ease of use for scheduling appts for our carriers.

**What do you dislike about Opendock?**

There was functionality that was in the previous system that does not exist in the current version.  When I asked our contact who went through the training of the new version with us about some of this functionality, it seemed like an inconvenience that he wasn't able to really help with.

**What problems is Opendock solving and how is that benefiting you?**

Better organization with scheduling our inbound shipments

**Official Response from Jeff Booth:**

> Hi Catherine - 

We are glad scheduling is easier for your carriers!  It sounds like we have some opportunities to make things easier for you too.  

Migrating software is never easy, so thank you for making the move.  We are working to build more functionality with releases every 2-3 weeks.  Our Customer Success team is reaching out so we can better learn what you're missing and find a way to help.

  ### 13. Great product!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Cut down on emails and phonecalls regarding truck arrival and unloading times.

**What do you dislike about Opendock?**

The document support system is easy to use but, to my knowledge, you are unable to download multiple documents at once.

**What problems is Opendock solving and how is that benefiting you?**

Communication

  ### 14. User friendly platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex (Abbos) A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

Simplicity of the platform. Any user with even lowest computer management skills may understand it.

**What do you dislike about Opendock?**

Sometimes we have difficulty login in. Some technical errors, but rare.

**What problems is Opendock solving and how is that benefiting you?**

Organizing truck flow in the yard

  ### 15. great program

**Rating:** 5.0/5.0 stars

**Reviewed by:** Connor f. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

It helps with scheduling, it is not hectic at all.

**What do you dislike about Opendock?**

Can't think of anything; it is a great program

**What problems is Opendock solving and how is that benefiting you?**

Opendock is solving my hectic scheduling and benefiting me in that way.

  ### 16. User friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tracey M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

It is very easy to use and set up and use

**What do you dislike about Opendock?**

Needs to be able to recognize double booking and  not let them still schedule the appointment

**What problems is Opendock solving and how is that benefiting you?**

Missing appointment

  ### 17. Great resource

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chad D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Opendock is a great platform for managing appointments for shipping and receiving.

**What do you dislike about Opendock?**

I have no complaints while using Opendock.

**What problems is Opendock solving and how is that benefiting you?**

Opendock allows to me to easily maintain and monitor appointments.

  ### 18. SUPER CONVENIENT

**Rating:** 5.0/5.0 stars

**Reviewed by:** ashley c. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

I love that our customers can go into the portal and schedule at their convenience. The portal also asks the customer much detailed information that helps us be prepared from the start without having to hound our client with questions.

**What do you dislike about Opendock?**

i wish there was a better way to search PO's on Nova

**What problems is Opendock solving and how is that benefiting you?**

it is eliminating about 400 emails a day that we were getting prior.

  ### 19. User Friendly.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dennis M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2023

**What do you like best about Opendock?**

Makes my Accounting Job easier by daily tracking of shipments.

**What do you dislike about Opendock?**

I have no dislike at the moment with Opendock.

**What problems is Opendock solving and how is that benefiting you?**

Centralized locations of Papaerwork.

  ### 20. Excellent System!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashley M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Opendock?**

Ability to attach BOL's to appointments
Excellent insights

**What do you dislike about Opendock?**

Users cannot book appointments for themselves

**What problems is Opendock solving and how is that benefiting you?**

Seeing the entire workload in one screen - better resource planning insights

  ### 21. Great platform for scheduling

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mark  K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Opendock?**

Streamlines our scheduling process and gives visibility to multiple departments

**What do you dislike about Opendock?**

Whish there was more reporting aspect of monthly operations

**What problems is Opendock solving and how is that benefiting you?**

Manual scheduling process

  ### 22. So much better than an excel sheet!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brenda C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

I like that we can quickly search for appoitnments

**What do you dislike about Opendock?**

Sometimes there is a drag when entering info

**What problems is Opendock solving and how is that benefiting you?**

keeping our appointments in one spots

  ### 23. needs work with entering p.o numbers

**Rating:** 3.5/5.0 stars

**Reviewed by:** andrew l. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2023

**What do you like best about Opendock?**

fast and easy to use. also was easy to learn and teach co-workers

**What do you dislike about Opendock?**

i dislike the fact that i cant duplicate p.o#s. i can only use a p.o number once and after that if i get the a part of the same order i cant use the original p.o

**What problems is Opendock solving and how is that benefiting you?**

easy to keep track of all orders that come in

  ### 24. Very User Friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dan M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

It has helped us put the responsibility for scheduling directly on the party delivering or picking up from our facility.

**What do you dislike about Opendock?**

Modifications could be improved to make them more user friendly.

**What problems is Opendock solving and how is that benefiting you?**

It has alleviated phone calls from drivers looking for operating hours and delivery times.

  ### 25. Better business experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brenda B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about Opendock?**

The ease of creating an appointment and the visibility of multiple types of loads.

**What do you dislike about Opendock?**

Nothing yet.  I'm still exploring the site.

**What problems is Opendock solving and how is that benefiting you?**

Keeping our schedules up to date with real time management.



- [View Opendock pricing details and edition comparison](https://www.g2.com/products/opendock/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-05-30+07%3A08%3A26+-0500&secure%5Bsession_id%5D=2fe3371b-35f7-4029-b833-cee7480d91cf&secure%5Btoken%5D=78853768cd63e2c2141a220716fd0323850cd064f782a922b56c0508b9109c79&format=llm_user)

## Opendock Features
**Yard Operations**
- Inbound Asset Tracking - Yard Management
- Outbound Asset Tracking - Yard Management
- Transportation Coordination - Yard Management

**Dock Operations**
- Dock Capacity
- Dock Appointment Scheduling

**Infrastructure**
- Third-Party Integration - Yard Management

**Visibility**
- Carrier and Partner Service
- Performance Insights
- Notifications and Appointment Management

**Business Operations **
- Business Intelligence - Yard Management
- Industry Configuration - Yard Management

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