The people behind OpenAsset are always working to improve and add to what the platform can do. We consistently feel heard because every time we check in with our client representative we discuss what we wish it could do, and usually they respond with "actually, we have that in the works!" and by the next check-in, they deliver on that promise. The support team has always been quick and helpful and the UI is consistently updating. I've seen our client rep in the wild (at a conference) and he recognized me despite only meeting on zoom, which was a wonderful brand experience to have had with OpenAsset. Review collected by and hosted on G2.com.
Most of the issues I run into with OpenAsset have to do with my firm's internal security systems, which I don't believe is a fault to OpenAsset. I haven't run any data but I'm fairly sure they have delivered 100% on our feature requests. I never go more than 1 business day without a response from the support team. I have 1 complaint... I wish I could make the bulk-tagging thumbnails bigger during the upload process. Review collected by and hosted on G2.com.
