Open Loyalty Pros and Cons

I loved the flexibility of the platform. Open Loyalty supports a wide array of features that I was able to pick from to quickly and easily build out our loyalty program. We initially thought that our use case was pretty narrow and considered developing some of the loyalty program in house. However, edge cases soon started to appear and I could see that using Open Loyalty easily save us 18+ months of development time. It was easy to implement with the support of the team who was very very responsive to questions, receptive to feedback and quick to implement new features. The webhook made it easy to integrate loyalty events with our api. Review collected by and hosted on G2.com.

Nothing. I love working with the product and the team. Review collected by and hosted on G2.com.

Options available for API integration; customer support; account managment Review collected by and hosted on G2.com.

Documentation, while thorough, is thin in some areas given the complexity of functionality the platform provides Review collected by and hosted on G2.com.

Open Loyalty is extremely flexible. So far, we have not had to discard any of our ideas, as there are ways and means for quite a few scenarios. And if something is unclear or not yet perfectly implemented, the support team helps you quickly and really well.

What is especially good is that we are not pressed into rigid ways. The API is very well documented and gives us all the freedom we need to develop our app. Review collected by and hosted on G2.com.

The only thing that really needs to be qualified is that the software is not for beginners. Open Loyalty doesn't take you by the hand - you need to have a very clear idea of what you want to do and someone who can develop it accordingly. From my point of view, the software is only the framework or a kind of playground with which you can realize all this - not a ready-made software that can be used by everyone. And that is exactly right. Review collected by and hosted on G2.com.

The contact persons are very accessible and help with any problem! The platform offers everything a good loyalty program needs. Review collected by and hosted on G2.com.

That they are so far away and you can not have personal meetings :) Review collected by and hosted on G2.com.

Flexible product

Close collaboration with Open loyalty employees with regular calls and over slack Review collected by and hosted on G2.com.

Sometimes documentation is a little bit poor (or I don't find what I expect ;-), but then I can ask the question in our slack-channel Review collected by and hosted on G2.com.

Flexibility

Campaign Management

Customization of the Support Service Level (from light to 24/7)

The Easily front end integration.

Compared to competitors, the pricing model is more attractive (cloud is cheaper than on prem) ; and it's fully customizable with your front end so the brand experience is guarantee. Review collected by and hosted on G2.com.

Reporting functionalities are really poor; there's not a quick easy connector with main crm system (salesforce e.g.) or bi solutions (power bi). Review collected by and hosted on G2.com.

The campaign management feature and the ability of the software to upload and manage bulk vouchers is great. The APIs and supporting documentation is easy to read and consume and makes implementing the software that much easier. Review collected by and hosted on G2.com.

The reporting for campaigns is limited. Some of the popular APIs do have greater latency than what is preferred under very high load but there are ways to manage this. Review collected by and hosted on G2.com.

We had the opportunity to do a project very quickly and provide our client with a solution in a very short time and very much in line with their needs. Review collected by and hosted on G2.com.

In the resolution of incidents, not being able to directly access the database. This complicated the resolution of any incident. Everything had to be done by API's Review collected by and hosted on G2.com.

Full features for customer loyalty and very flexile/configurable for all businesses

Easily integrate with other systems via full APIs and easy to understand for developers

Suitable for large scale and with huge transactions/customers using daily with the high performance Review collected by and hosted on G2.com.

I don't have any now, but I would suggest improving some UI/UX if possible Review collected by and hosted on G2.com.