---
title: Onyx CRM Reviews
meta_title: 'Onyx CRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Onyx CRM works for a business like yours.
date_modified: '2026-03-20'
parent_category:
  name: Insurance
  url: https://www.g2.com/categories/insurance
---

# Onyx CRM Reviews
**Vendor:** Onyx  
**Category:** [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)
## About Onyx CRM
Onyx is an AI-powered CRM built specifically for life insurance agents and agencies in the United States. The platform combines lead management, automated follow-up, appointment booking, and AI-driven sales tools into a single system designed to help agents convert more leads and grow their book of business. Onyx uses AI across the entire sales lifecycle. Intelligent SMS appointment setting engages leads in natural, two-way conversations across seven insurance verticals - mortgage protection, final expense, IUL, annuity, life insurance, ACA/health, and Medicare. An AI lead resurrection bot re-engages cold or aged leads automatically, while AI call grading provides agents with real-time transcription and performance scoring on every dial. Voice AI capabilities handle inbound and outbound calls, qualifying prospects and booking appointments without agent involvement. The platform is built for agents at every stage - from solo producers managing their own pipeline to large agencies and enterprises onboarding hundreds of subaccounts. With three plan tiers (Core, Prime, and Elite), Onyx scales from essential CRM functionality to full AI and Voice AI automation.






- [View Onyx CRM pricing details and edition comparison](https://www.g2.com/products/onyx-onyx-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+23%3A35%3A07+-0500&secure%5Bsession_id%5D=8d41282e-d499-4ac5-94e4-6efb0d51c50b&secure%5Btoken%5D=ea80eca2b5fe766e3efa09d9efba50b1d102433c1d7fc4c850384b8dd4d7e3cf&format=llm_user)

## Onyx CRM Features
**Relationship Management - Insurance CRM**
- Renewal Management
- Client Communication Tools
- Lead Tracking
- Contact Management
- Winbacks
- Communication History
- Activity Management
- Reputation Management

**Follow up Automation - Insurance CRM**
- Automated Follow-Ups
- Marketing Campaigns

**Document Management - Insurance CRM**
- Documentation handling

**Integrations & Reports - Insurance CRM**
- Integrations
- Reporting & Analytics

## Top Onyx CRM Alternatives
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,262 reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,835 reviews)
  - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - 4.3/5.0 (389 reviews)