# Onward Checkout+ Reviews **Vendor:** Onward **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.9/5.0 **Total Reviews:** 27 ## About Onward Checkout+ Onward is the post-purchase experience platform that helps brands protect every order and delight every customer. With VIP Protection, shoppers get fast resolutions for lost, stolen, or damaged packages while merchants gain peace of mind knowing claims are handled within twenty-four hours. Onward also powers seamless returns, flexible order editing, carbon-neutral shipping, and merchant-defined satisfaction guarantees. For merchants, Onward is more than protection—it is a growth engine. By reducing support costs, minimizing cancellations, and building trust at checkout, brands see higher conversion, stronger retention, and lasting customer loyalty. ## Onward Checkout+ Pros & Cons **What users like:** - Users commend the **responsive customer support** of Onward Checkout+, enhancing their overall experience with the service. (15 reviews) - Users find the **easy setup** of Onward Checkout+ remarkably efficient, enhancing their overall experience and operations. (11 reviews) - Users value the **easy integrations** of Onward Checkout+, enhancing customer experience and operational efficiency seamlessly. (10 reviews) - Users value the **customer-focused experience** provided by Onward, enhancing satisfaction and trust in their brand. (7 reviews) - Users highlight the **ease of use** of Onward Checkout+, praising its intuitive setup and seamless integration. (7 reviews) - Users commend Onward Checkout+ for its **exceptional issue resolution** , simplifying processes and enhancing customer satisfaction significantly. (6 reviews) - Users appreciate the **quick response** from Onward VIP Protection+, feeling supported and cared for throughout the process. (6 reviews) - Rewards System (5 reviews) - Sales Growth (5 reviews) - Time Saving (3 reviews) **What users dislike:** - Users report **communication issues** that lead to confusion about the claim process and resolution steps. (3 reviews) - Users desire more **customization options** to better align Onward Checkout+ with their brand's identity and improve user experience. (3 reviews) - Users express frustration over the **missing features** related to upfront insurance determination, complicating their A/B testing efforts. (2 reviews) - Users desire greater **design autonomy** for seamless brand integration, but face limitations with uniformity in light boxes. (1 reviews) - Users express a need for **multilingual support** in widgets and features to enhance usability and accessibility. (1 reviews) - Users desire **more comprehensive analytics** in Onward Checkout+, as the current dashboard lacks sufficient data for reporting. (1 reviews) - Users find Onward VIP Protection+ **not user-friendly** due to Shopify's upfront insurance requirements complicating custom solutions. (1 reviews) - Poor Support (1 reviews) - Reporting Issues (1 reviews) - Users express a desire for **multilingual support for widgets** and features to enhance usability and accessibility. (1 reviews) ## Onward Checkout+ Reviews ### 1. Effortless Setup, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Onward Checkout+?** I really appreciate Onward VIP Protection+ for its top-tier customer support; it's been a game-changer, especially when dealing with lost, stolen, or damaged orders. The ease of use stands out—I found it very easy to set up with their help, taking about a week to go live. Communication with the support team has been a breeze; they are responsive, accommodating, and always willing to help tackle tough issues. I also value their openness to work with us on added features and aesthetic changes, which makes our partnership seamless. Additionally, Onward's CashBack program has been very beneficial, boosting both our revenue and customer loyalty. **What do you dislike about Onward Checkout+?** I'd love to see more data / analytics in the Onward dashboard so that we can improve our reporting. That said, Onward has been helpful with tracking down the additional metrics we need even though some items are not currently available in their dashboard. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward VIP Protection+ transforms our customer support for lost, stolen, or damaged orders, saving time during peak seasons. The CashBack program boosts our revenue and customer loyalty. ### 2. Effortless Integration and Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Blake E. **Reviewed Date:** January 14, 2026 **What do you like best about Onward Checkout+?** Onward VIP Protection+ saves time for my business by addressing customer order issues like lost packages and defects that used to take us much longer. It's easily integrated into our online store, so the majority of our customers use it, and it helps us tackle fringe cases that used to consume hours each week. Their customer service is also great and very responsive, which is really valuable. The initial setup was very easy because a representative met with us to set it up. **What do you dislike about Onward Checkout+?** Sometimes the solutions aren't what the customer wants, like only refunding the shipping cost. However, if we reach out to their support team, they'll help us make it right. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward VIP Protection+ helps us resolve customer order issues, like lost packages and defects, saving a lot of time. It's easily integrated into our store, handling fringe cases efficiently. Plus, their customer service is great and very responsive. ### 3. Highly Effective Protection with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Kathryn Louisa M. | Head of Customer Success **Reviewed Date:** January 09, 2026 **What do you like best about Onward Checkout+?** I like that Onward VIP Protection+ offers an MVP of a product like shipping protection with the option to elect into other programs such as order editing and the returns platform. This flexibility is appealing since it allows us to expand without having to make a large implementation leap right away. **What do you dislike about Onward Checkout+?** I want as much autonomy over the design so that it matches our brand on the website and blends in as seamlessly as possible. And there are a few limitations still. There are light boxes that pop up right now, and we want them all to be uniform and look identical across the customer and user journey. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward VIP Protection+ helps us reduce customer support inquiries and volume, providing a second line of defense to meet customer expectations. It eases customers' minds with an option for protection, and takes a bit of weight off us. ### 4. Responsive Team and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Matt C. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Onward Checkout+?** Responsive team for any issues or questions, and it is a seamless integration into our tech stack **What do you dislike about Onward Checkout+?** Protection as a product - as this causes some issues with reporting, but I am not sure if there is a way around this. **What problems is Onward Checkout+ solving and how is that benefiting you?** Providing peace of mind to our customers in the event of an issue with their shipped order. ### 5. Makes customer claims painless—for everyone involved **Rating:** 5.0/5.0 stars **Reviewed by:** Andrie R. | Customer Success Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Onward Checkout+?** As someone leading a support team, I’ve found Onward to be a huge asset when it comes to handling customer claims—whether it's damage, loss, or theft. Their response time is consistently fast, both when assisting customers directly or when we, as the merchant, need to step in and handle something ourselves. One thing I appreciate is how responsive and helpful their team is. Any time we’ve needed clarification or support, we’ve received quick, informed replies that helped us move forward without delay. From the feedback I get from my team, one thing is clear: having Onward in place makes their jobs easier. Instead of handling every edge case ourselves, we can confidently guide customers through the claims process and trust that they’re in good hands. It improves our workflow and the customer experience all at once. **What do you dislike about Onward Checkout+?** If I had to call out a con, it would be that some customers are still a bit confused by the initial claim process, especially when they expect resolution from us directly. A little more clarity or customization in the claim notification flow might help align customer expectations from the start. Overall, Onward has been a reliable partner and a meaningful part of how we maintain customer satisfaction post-purchase. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward VIP Protection+ has been incredibly helpful in easing the burden of post-purchase support—especially for situations outside our control, like items damaged in transit. These types of issues used to fall entirely on our team, both in terms of time and customer frustration. Now, Onward steps in and handles those claims directly with the customer, which not only streamlines our workflow but also improves the customer experience. ### 6. Seamless Integration + Exceptional Support = A Game-Changer for Our Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lily C. | Sr Director, eCommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Onward Checkout+?** Partnering with Onward has been one of the most valuable additions to our post purchase experience. From day one, their team was incredibly hands on, walking us through every step of the integration process and making sure everything worked seamlessly with our site. They were responsive, proactive, and truly felt like an extension of our internal team. What we love most is being able to offer our customers a real quality guarantee. Onward gives us the ability to stand behind every order with confidence, knowing our customers are protected if anything goes wrong with shipping. It reduces friction in our support process and gives shoppers peace of mind, which builds long term trust in our brand. Since launching with Onward, we’ve seen a meaningful uptick in customer satisfaction and retention. It’s more than just shipping protection, it’s an investment in your brand promise. **What do you dislike about Onward Checkout+?** While working with Onward has overall been a great experience, one challenge is that, like with any customer facing program, it’s impossible to make every customer happy. Some customers may misunderstand what’s covered or expect instant resolutions even outside of policy guidelines. Despite Onward’s responsive team and clear communication, managing those edge cases can be tough but that’s also just part of running a growing brand. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward is helping us solve some of the most frustrating and costly post-purchase issues we face as a business which are lost or stolen packages and product quality concerns. Before partnering with them, our team spent a significant amount of time and resources handling these cases manually, often leading to delays, inconsistent resolutions, and frustrated customers. With Onward, we’re able to offer a clear, streamlined solution that protects both our customers and our bottom line. It’s taken a huge load off our support team and allowed us to focus more on growth, while giving our customers confidence that we stand behind every order. ### 7. The BACKBONE of our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia S. | Director of Influencer and Social Media Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Onward Checkout+?** The Onward team is super-responsive to every claim, and always err on the side of helping the customer which we so appreciate. We chose them because we knew they would take care of our customers like we would, and they’ve totally delivered. With Onward’s carbon offset program included as part of the service, our customers can feel even better about their purchase with us. The seamless integration with our subscriptions provider has also been a big plus. **What do you dislike about Onward Checkout+?** I wish we started with onward sooner! (that's by no fault of theirs) but it has SAVED our customer experience and our CS team LOVES how seamless it is. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward VIP Protection+ has been a game-changer for our customer experience and operations. It solves some of the most common (and costly) e-commerce issues like lost or stolen packages, customer dissatisfaction with product quality, and the hassle of handling those claims manually. Since adding it, we’ve seen a clear reduction in the number of customer service tickets related to shipping problems. Our customers love how fast and easy the claims process is—it’s seamless, and most claims are resolved within an hour. All around, Onward VIP Protection+ has helped us reduce support workload, improve post-purchase satisfaction, and boost repeat revenue, all while making our brand look more thoughtful and customer-focused. ### 8. Cost-Effective and Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa Y. | Senior Manager of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Onward Checkout+?** I like that Onward VIP Protection+ supports my internal team by being responsive and allowing for customization. It also connects well with Shopify and Kustomer, which is useful for our integration needs. Plus, the initial setup was easy! **What do you dislike about Onward Checkout+?** It can sometimes confuse customers. Some customers don't know they opted in, so they don't know who to go to in order to resolve their issues. **What problems is Onward Checkout+ solving and how is that benefiting you?** I use Onward VIP Protection+ for cost savings and issue resolution management. It supports my internal team with responsive and customizable features. ### 9. Takes the pain out of post-purchase issues — and adds value to the customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Madison L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Onward Checkout+?** Onward has been a massive win for our ops and customer experience teams. It eliminated the manual headache of handling lost, stolen, or damaged package claims and reduced WISMO inquiries almost overnight. Customers can resolve issues on their own in just a few clicks, and the extra peace of mind at checkout has positively impacted conversion. The backend is clean, easy to use, and integrates seamlessly with our Shopify stack. Bonus: their team is responsive and proactive, which makes ongoing optimization feel like a true partnership. **What do you dislike about Onward Checkout+?** There’s really not much to dislike — if anything, we’d love even more customization around branding in the claims flow to keep the full experience feeling ultra on-brand. But honestly, that’s splitting hairs. The core functionality delivers exactly what we need. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward is helping us eliminate one of the biggest operational time sucks in DTC: dealing with lost, stolen, or damaged packages. Before Onward, these issues often required multiple back-and-forth emails with customers, manual claim handling, and internal team coordination—none of which scaled well. Now, customers can resolve issues instantly through a clean, branded experience, and our team is freed up to focus on more strategic work. It’s also reduced negative sentiment and improved trust post-purchase, which directly benefits retention and LTV. Onward has allowed us to offer premium customer service without bloating headcount. ### 10. Customer Peace of Mind with Every Purchase **Rating:** 5.0/5.0 stars **Reviewed by:** Misti B. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about Onward Checkout+?** We're committed to making every purchase worry-free. That's why we use Onwards Customer purchase protection. As a brand we wanted to provide an extra layer of security with every order. It's seamless to integrate and gives our customer the confidence to shop knowing that the purchase will be protected from the time of purchase to when it arrives to their door. If something goes wrong, the customer is covered. simple fast, and designed to give peace of mind from check out to delivery. An added bonus for the customer when using Onward is earning points that can be used on a future purchase. I would recommend adding this application to your check out experience. **What do you dislike about Onward Checkout+?** Onward has been an added value for our brand. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward is a tool to support elevating conversion. Many customers hesitate to complete a purchase because they worry about damage. loss, or delivery issues. Onward VIP protection removes the hesitation by making them feel more secure. Onward handles the protection claim process, freeing our Customer team to focus on retention and upselling instead of damage control. ### 11. A great product run by a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Onward Checkout+?** Onward was one of many options we weighed when looking for order/shipping protection for our business. They just flat out offered the best most seamless integration and they haven't stopped helping us when needed since we went live with them. They are hands on when we need them to be, but mostly their product just works and works well-- I know it gives our customer peace of mind and it's a win-win all around! **What do you dislike about Onward Checkout+?** There really are few if any shortcomings with this product, only hoping that they expand their line of features and work toward launching a full returns app that's competitive with some of the big apps in that space soon! **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward solves all issues pertaining to when an order is lost, return to sender, damaged in transit-- any issue with our products getting to our customers and onward is there to make it right on our behalf with a seamless and fast claims process. ### 12. Onward VIP Protection delivers exceptional, no-hassle package protection and outstanding CS **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. D. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Onward Checkout+?** I recently integrated Onward VIP Protection into my eCommerce business, and it has been a game-changer! Their no-hassle package protection service ensures our customers' orders are safeguarded against loss, theft, or damage, while providing great financial incentives that boost our bottom line. The setup was seamless with their Shopify integration, and their white-glove onboarding had us up and running in no time. Our customers love the peace of mind that comes with Onward’s comprehensive coverage, which includes lost, stolen, or damaged items, and even carbon-neutral shipping. The user-friendly returns portal and fast claims process—most issues are resolved in under an hour—have significantly reduced our customer service workload. Working with Onward’s team, led by their exceptional CEO, Josh Payne, has been a genuine pleasure. Josh and his team are responsive, professional, and truly invested in our success, making collaboration effortless. Their 24/7 claims support and tailored loyalty features, like CashBack rewards, have increased customer retention and repeat purchases, adding tremendous value to our brand. I highly recommend Onward VIP Protection to any eCommerce business looking to protect their orders and delight their customers! **What do you dislike about Onward Checkout+?** Customers pay an additional fee at checkout, but can easily opt-out **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward VIP Protection+ solves critical e-commerce pain points—shipping issues, customer dissatisfaction and financial losses, ### 13. Effective platform, easy to use and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Onward Checkout+?** We've used onward for over a year for our subscription box brand. Overall, we are pleased with the platform. We've seen a very high attachment rate to new orders (~75%) which has led to a solid passive revenue stream. Onward was easy to setup, and we've had a generally smooth experience. When we've encountered issues, the customer support team has been responsive to resolve them. They've also added some new features that increase the value of the product for the customer beyond just shipping protection. This sets them apart from other shipping protection solutions. **What do you dislike about Onward Checkout+?** We encountered occasional issues with prepaid subscription plans, but we were able to get this resolved. Occasionally, we experience customer confusion on what steps they should take to resolve their shipping issues. **What problems is Onward Checkout+ solving and how is that benefiting you?** This makes it easier for customers to submit claims on lost packages and receive replacements. It also covers the cost of lost packages for our business. ### 14. Onward rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Russell S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Onward Checkout+?** Onward has been a true revenue driver for our business, adding meaningful incremental lift to our bottom line. But what really sets them apart is the team, A+ across the board. From sales to implementation to support, every interaction has been seamless and professional. The worst part of SaaS is usually the bait and switch, what you’re sold rarely matches the actual experience, and support disappears. Onward is the complete opposite. The product performs exactly as promised, and the support is best-in-class. Unreal product, easy integration, exceptional team. Can’t recommend them highly enough. **What do you dislike about Onward Checkout+?** Nothing so far, the onward team has been quick to adapt! **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward makes it insanely easy and self service for the customer, cutting down time for our CS team and making customers happy all at the same time ### 15. Total game changer for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Ben L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Onward Checkout+?** Onward has been a game-changer for us! Their satisfaction guarantee feature has been a perfect fit for our business. If any customer isn’t 100% satisfied with how their product turned out, we’re able to have the product reprinted with no questions and at no expense to us. The Onward team is incredibly responsive, handling claims quickly and always prioritizing the customer experience, which aligns perfectly with our values. Integrating their solution with our systems was seamless, and the positive impact of the CashBack benefit on repeat purchases has been substantial. We’re thrilled to partner with Onward and highly recommend their service to any brand looking to elevate their customer experience! **What do you dislike about Onward Checkout+?** There are no negatives. We absolutely love Onward! **What problems is Onward Checkout+ solving and how is that benefiting you?** Increasing AOV and encouraging repeat customers with cashback incentives. Also adds peace of mind at checkout with shipping insurance. ### 16. Seamless Integration and High Conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Tony P. | Consultant - Director of E-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Onward Checkout+?** From a CRO perspective, the cart is incredibly sensitive. Onward provides the highest converting element for a shipping checkout element that I have tested. It’s fully compliant. The 5% cash back baked in retention tool is a game changer. The integration was incredibly easy and quick. **What do you dislike about Onward Checkout+?** None that I can see. We extensively test conversion in the cart, and all tests with inward have been winners. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward replaced our in house tool. They are industry experts, and the test results proved it. ### 17. ⭐⭐⭐⭐⭐ Game-Changer for Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Onward Checkout+?** We’ve been using Onward VIP Protection+ for a few years now and it’s been a total win. Not only does it give our customers peace of mind with shipping insurance, but the cashback rewards and VIP support make the whole experience feel elevated. Our customer service tickets have gone down, repeat purchase rates are up, and we’re getting great feedback on the white-glove support. It integrates seamlessly with our Shopify store, we went through custom onboarding, and the team at Onward has been super responsive. Highly recommend it for any DTC brand that wants to boost loyalty and trust. **What do you dislike about Onward Checkout+?** There is nothing that we dislike about Onward. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward is solving multiple problems - offering a solution for lost packages, fewer customer service tickets, and a cashback loyalty program is the cherry on top. ### 18. Great Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Olivia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Onward Checkout+?** The team is very helpful to work with. Simple communication, fast, and easy. Customers really enjoy the product as well. It's an overall win/win. **What do you dislike about Onward Checkout+?** The Shopify regulation that requires the insurance to be determined up front instead of at the cart level is frustrating to customers. There's no one size fits all solution for all brands, so we are required to run a lot of A/B tests to figure out what works best for our customer. This isn't entirely Onward's fault, but there should be more involvement on their part to help us find a better solution. **What problems is Onward Checkout+ solving and how is that benefiting you?** Creating consumer confidence in purchasing product they know they can return with ease and feel secure if there's an issue with shipping. ### 19. Huge Incremental Improvement, Very Light Lift **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Onward Checkout+?** When we integrated with Onward, we expected an improvement from our previous provider for package protection - however, Onward more than delivered. We saw an attachment rate increase that was 2.6x higher and generating 3.4x more revenue per day. All with an exceptionally light lift. A huge win for us. **What do you dislike about Onward Checkout+?** We have had no negative interactions with Onward. **What problems is Onward Checkout+ solving and how is that benefiting you?** Customer funded package protection has been a huge improvement for us, especially as a lower-margin entry level brand. ### 20. Onward VIP Protection is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Onward Checkout+?** Customers love the reward perks and level of security they feel knowing their package is protected! **What do you dislike about Onward Checkout+?** There truly are no downsides to the service. **What problems is Onward Checkout+ solving and how is that benefiting you?** Carriers can be unpredictable, and transit issues may leave customers hesitant to complete a purchase, particularly when small businesses may not have the resources to replace lost or damaged orders. Shipping protection adds an extra layer of assurance, allowing customers to shop with confidence knowing their purchase is covered. This peace of mind not only encourages initial conversions but also fosters repeat business, especially when customers enjoy redeeming the rewards they earn. ### 21. It’s been a great partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Director of Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Onward Checkout+?** The Onward crew is always quick to handle every claim, and they totally go out of their way to make things right for the customer, which we love. We picked them because we knew they’d treat our customers the way we do, and they’ve absolutely come through. Their carbon offset program, baked right into the service, makes our customers feel even better about shopping with us. Plus, the smooth hookup with our subscriptions platform has been a huge win. **What do you dislike about Onward Checkout+?** No issues to report. Everything has worked smoothly. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward VIP+ provides a quick and easy way to provide package insurance along with embedded carbon off-set for our customers. ### 22. Onward has increased our revenue with 3% **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Onward Checkout+?** Customers are protected guaranteed and we've increased our revenue with 3% **What do you dislike about Onward Checkout+?** Not much at the moment, it's amazing, we've seen a real jump on added revenue. **What problems is Onward Checkout+ solving and how is that benefiting you?** Our customers are now fully protected against any issues that may arise like shipping issues or product issues, and they can easily get their money back. Besides this we've been able to increase our AOV with around 3%. ### 23. Very Smooth Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Clay P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Onward Checkout+?** The value we are able to pass along to our customer. Seamless CX process. **What do you dislike about Onward Checkout+?** I have not had any issues with this product. **What problems is Onward Checkout+ solving and how is that benefiting you?** Our customers shipments are now protected and we do not have to eat the cost of a lost package. ### 24. Onward Enhances Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Onward Checkout+?** Onward VIP Protection+ gives real peace of mind. The support is fast and professional, and the coverage is clear and reliable. It’s an easy upgrade that makes a big difference — highly recommend! **What do you dislike about Onward Checkout+?** Nothing, it has been great so far & we are happy with the service. **What problems is Onward Checkout+ solving and how is that benefiting you?** It is making a better customer experience! ### 25. Great app and features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Onward Checkout+?** Customers like the added benefits of protecting their orders. Nice set up and clean look. Easy to integrate to our store. Customer support is awesome with Matt. Would definately recommend. **What do you dislike about Onward Checkout+?** I would like to see the widgets, pop up and features to be in multiple languages **What problems is Onward Checkout+ solving and how is that benefiting you?** Easy onboarding and clean look on our store. Attachment rate is amazing. ### 26. An E-Comm Must Have! **Rating:** 5.0/5.0 stars **Reviewed by:** Lou S. | CX Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Onward Checkout+?** Since making the switch to Onward earlier this year, we haven't looked back even for a second. Onboarding was a breeze with Onward, as they handled 99% of set up. Onward offers standard carbon neutral shipping protection but they hooked us with free returns and a customer satisfaction guarantee, which has proved to come in handy time again. They recently added chargeback protection which saved our skin during the summer rush. The perks are seemingly endless! We use Onward daily and it's really made all the difference in our day to day. **What do you dislike about Onward Checkout+?** There really isn't anything we dislike about Onward! They seem to be intuitive to a business needs and offer a feature before we even know we need it ourselves. Their team is quick to respond as well if you need anything at all! Onward is also responsive to feedback so you can be sure if something isn't working for you, they'll find a solve. **What problems is Onward Checkout+ solving and how is that benefiting you?** Onward is taking all the hassles of customer service and making it fast and easy to resolve a ticket. It doesn't matter if an order was lost, a return needs to be made, or a refund is needed, Onward has you covered. Our team uses Gorgias and with the Onward app, our team can handle all issues without having to leave the Gorgias platform. Onward is intuitive not only from a customer's standpoint but all a CX standpoint and really goes the extra distance to make sure both parties are satisfied with results! ### 27. We couldn’t ask for a better partner. Their solution is spot-on, and their team is open to feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Dov Q. | Storefronts Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Onward Checkout+?** With many brands laser-focused on profitability, customer benefits have slowly gone by the wayside. Onward helps us reintroduce these elements into the customer experience at no cost to us. **What do you dislike about Onward Checkout+?** Can't think of much! It's a win-win for us and our customers! **What problems is Onward Checkout+ solving and how is that benefiting you?** They're helping us as a brand go above and beyond to drive a world-class customer experience. We were looking for a solution that could help us provide truly exceptional benefits to our customers and its driving true impact. - [View Onward Checkout+ pricing details and edition comparison](https://www.g2.com/products/onward-checkout/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A47%3A23+-0500&secure%5Bsession_id%5D=a0d4b053-7a1c-4617-82d5-1bd1b73d5c94&secure%5Btoken%5D=274f304f0b2a34af2f40832a5e6b25816a87c511f26b4f3c45758f72d177899a&format=llm_user) ## Onward Checkout+ Integrations - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Onward Checkout+ Features **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction ## Top Onward Checkout+ Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (880 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (582 reviews)