One of the best things about Onpage is the high detail scheduling you can do with it. The other function that I found to be superior over previous products was the ways you can be notified of an alert and how easy it is to change it on the fly.

the default notification sounds are very quiet wish they were defaulted to loud even if my volume is down but I believe that to be a limitation of Apple's iOS and not of OnPage

Better IOS support

Onpage handles our IT alerting for servers down as well as notification for our Emergency after hour service.

This product has helped us with after hours alerting. We have one tech that is on-call every week and used to use text alerting. With OnPage we don't miss after hours alerts. The alert tones are great for getting us up and the escalation feature of alerts is great to meet that after hours SLA.

I have not found anything that impedes any of our needs

WE used to use text and emails for after hours alerting. The phone vendors would block the emails to text and it wasn't always easy to hear the alerts. Onpage is loud and reliable.

Tech support is responsive and helpful. Product is really solid and is a set and forget if that is what you need. But its easy to make changes on the fly if needed.

They needed a secondary fall back system when out PSA made a change to their API. The have responded to this shortcoming since and is been resolved. I'd like great flexibility in customizing the alert messaging

No unwanted bells and whistles here. Solid product that is easy to set up and manage.

on call engineers have a reliable contact method I can count on. no more I didn't get it. There is an audit trail that validates contact

OnPage is a great way to get notifications to our on-call engineers.

As our rotation changes, our techs need to login at the beginning of their on-call periods. The alternative would be to pay for more users. Not a big deal, however!

As we are a service organization, we allow our clients to call any time - even when our office is closed.

We have setup a notification system where our phone systems send after hours messages to OnPage and they notify the appropriate person. Escalation is programmed into their system. The best part is the auditing to see who was notified and when.

After hours, we actually have our VM system forward to Google Voice number and forward that VM to our tech. With Google Voice, we get botht the audio AND the trascribed message that is typically very reasonable.

The ability to create rollover groups and have multiple resources back each other up. The ability to also get email reports on failover failures for employee counseling helps out greatly.

Initially there was a disconnect with ConnectWise API and OnPage's integration. OnPage was able to push ConnectWise development to get through the break/fix of CW's updates and stabilize the integration.

Look no further. This integrates very well with ConnectWise Manage and allows you to customized which alerts you get alerted on. Using workflows and OnPage, you will be up and running in no time, getting paged on alerts that matter and reducing the noise that your On-call engineers experience.

It use to be that the oncall engineer had to stay glued to their computer all weekend long and every evening. Now that we can separate non-critical tickets/alerts from emergency issues/alerts, it has made the oncall engineer's life much easier.

The ability to set on-call schedules and to set a call tree so no urgent notifications go unnoticed. In the tech support field, one unanswered support call could lead to a lost client.

I would rate this product a 10 but the scheduling interface could use some improvement. It is not as intuitive as I would like but there is support there to assist.

Getting engineers notified during off hours and for very high priority calls during normal hours is critical to maintaining our high level of customer satisfaction.