The fact that the message view displays autotask ticket content. I like the ability to respond to tickets using the app alone. I like the fact that it's relatively quick to access.

The fact that I have to input my unlock code to unlock my phone. I really wish the alert would display the actual autotask ticket update that caused the alert instead of just the base ticket body. I shouldn't have to be near my computer to respond to these alerts.

It provides a relatively convenient method for alerting during our weekly oncall rotation. The alert sound is noticeable and distracting which allows me to hear it even if I have headphones on.

The instant notification capability and the Connectwise integration is awesome! With the ability to instantly respond to a service ticket, we can more effectively communicate with our clients. Since "Communication" is one of the most important aspects of Managed Services, OnPage affords us this capability directly from the app without the need to log in to Connectwise.

I would really like to be able to receive alerts on my smartwatch. I'm not sure if that is on the roadmap, but I feel it would be a convenience that most IT Professionals would appreciate.

There are quite a few applications that can provide "paging" features, but OnPage is VERY easy to use and the interface is intuitive.

We service a large number of clients, and with OnPage we are able to respond very quickly to user issues. The alerts contain all the information and the canned response feature allows us to reply quickly with predefined messages. If I need to get in touch with another technician, I can easily send a message directly from the app.

OnPage support is excellent! When we have problems, they're always quick to help us.

Sometimes changing schedules is a bit cumbersome.

OnPage integrates with our help desk software (ConnectWise) and has helped our on-call team be more responsive and paging info gets shared in real-time with other teammates.

Low Cost, Great Support and Efficient Alerts

Getting woken up when I on call and an emergency call comes in

Go for it, It can save you money

We are a Telecom company and need to have 24 hour support. OnPage has eliminated our need for an answering service. Our customers simply call our main number a leave an emergency message which is sent to our OnPage email alerting the on cal tech to the emergency.

Being able to direct the right alerts to the right groups.

No issues since fixing the push alerting on iOS.

Previous alerting was email only and many alerts got lost in the clutter of a messy inbox or ignored out right. OnPage put the critical alerts in plain sight so we can focus on the important issues as they arrise.

Our Team is fully invested to keep track and acknowledge Incidents being raised for the application we work on.

This Tool makes is easy to get notified and connect when required internally and take action on the requests raised.

i Hope the Tool is restructured to make it User Freindly.

We use on Page to connect members and take action on urgent requests received.

Notifications are very quick once help is needed. I've used this as an IT technician. When something goes down or assistance is needed somewhere notifications are sent to the whole team.

I dislike the sound options. They sound quite alarming and can be awkward at the wrong time. Options to change the notification sounds would be nice.

I've used this as an IT technician. When something goes down or assistance is needed somewhere notifications are sent to the whole team.

I love the great customer service and call within 24 hours of signup

We use onepage company wide and it wasn't clearly defined on the company side where I fit in

Nothing... from my understanding it is working exactly how it is designed

Our team leans heavily on AutoTask as our PSA. OnPage integrates well allowing our team to control when notifications come in. The ability to use a locally installed application on our phones is a plus. Their support team and sales team have been very helpful during the partnership.

It would be beneficial if the product allowed for alternate forms of notification such as calls or text messages. I think their reporting could improve by allowing scheduled reports.

In the past it was difficult to make sure our service desk team received alerts for critical servers and networks after hours. Now, we have the ability to provide immediate alerting and response to better server our clients at all hours of the day.

Flexible alert options with escalation to ensure alerts are delivered and read

Web interface is a not very user friendly

The initial need was to ensure tickets created after hours generate alerts for the on call personnel. The notifications are not tied to the smartphones other notification settings. This has decreased the number of after hours tickets that are not acknowledged.