Able to direct alerts for critical incidents and after-hours support directly to the required Engineer or Group. This allows the comfort of knowing action will be taken and no need to worry if an email or SMS has reached them.

Only issue would be that we have found that on Andriod-based devices should the app not be used over time the Andriod OS might decide to remove or limit the application putting it into a deep sleep. This is just something to keep in mind, we also send a test message to make sure the engineer looking after the OnPage application gets alerted when covering his/her shift.

It allows us to sleep at night knowing that critical incidents are looked after. Emails/SMS Alerts did not always make there way through to the required engineer. OnPage alerts them with no place to hide :)

Simple platform to configure with multiple ways to initiate pages. The escalated pages are really useful for critical infrastructure issues assuring that any technician within the group will get notified if the initial technician is unavailable.

The management portal is a tad dated but still functional.

Instead of relying on technicians checking voicemails or waiting for calls, OnPage has allowed us to simplify how clients can request urgent service and has improved the response time in getting issues resolved.

Works every time I need it to. Pages me on time and with high alert.

Does what its designed to do, and it does it well and consistently.

I enjoy that it lets me choose my own notification sounds.

The interface could use an update. Feels a bit dated on IOS at least, could be updated to feel a bit more modern. Minimal settings, could maybe add a few more things.

We use it for on-call alerting and it works well.

The fact that I can work and note tickets without opening our ticketing system.

The ring tones it uses are incredibly loud and there is no option for vibrate only.

It got us away from live calls from a call center.

The ease of use to edit schedules is great, and we are able to switch on the fly as needed for on-call users. In addition, as far as I am aware we have never missed an on-call alert due to OnPage not sending a notice.

The app makes it difficult to see the latest ticket note for an Autotask-synced ticket. This creates issues where I have to open the ticket in a separate app to see if this needs to be worked further.

It allows our business to have an on-call person (or multiple, if that happens one day) so we can continue to provide support to our clients even in the off-hours.

It's helpful in alerting us of any notifications we receive outside of our regular business hours, this ensures we are covered for out of hours calls and emergency work.

There aren't many downsides I would consider. It works how we need it to, and it works effectively. The only downside is the layout of the app.

It solves the need of having a system that alerts us when needed

OnPage is incredibly useful to never miss alerts as I am a heavy sleeper but it still wakes me up quite easily. I also appreciate that it can be silenced in the app if needed.

The app needs a bit of work (at least on the Android side) since it has a habit of messing with the media volume if I am listening to something while an alert comes in and cannot be fixed until I reboot my phone. User interface could also use a refresh

Receiving critical alerts during after-hours that our techs notice and must acknowledge. If anything OnPage is a bit too good at its job and all my coworkers hate it.

It works consistently, good tools. Integration with connectwise is very useful

How it responds in the summary, removes original summary and messes up closed loop ticket integration.

We are able to get visibilty on tickets that previously we were not able to see. Especially if they were emailed tickets.

The customizable ability to set triggers

The app could be easier to acknowledge an alert

This is used for our OnCall Technicians to be alerted to high priority issues

No more carrying around a physical pager

App can sometimes be slow or hang up. Occasionally you need to log out/in to get pages flowing.

Immediate alerts for our RMM and other business critical services.