Onfido Pros and Cons

If your business requires Know Your Customer (KYC) compliance, Onfido is an excellent option. Their solution not only delivers outstanding service but is also designed for ease of use, ensuring a smooth and efficient process. Review collected by and hosted on G2.com.

As with any international solutions or compliance vendor, I sincerely hope they consider offering a lower-commitment package for their clients. This approach would provide greater flexibility and competitiveness. Review collected by and hosted on G2.com.

Very easy to use from a non developer level, integration into our own system also has been helpful, and very indepth documentation helps us understanding how we can best utilize the tool Review collected by and hosted on G2.com.

I think the feature support is indeed a bit limited for ID types but still covers the most important/most common forms of IDs. Review collected by and hosted on G2.com.

Ondifo is really good at detecting and preventing fraud.

The platfomr is very intoitive and user friendly and makes it easy to integrate and build the identity verification process.

Easy to build more complicated flows and scale up as the business requires using the onfido studio. Review collected by and hosted on G2.com.

The only thing that is to mention here would be that it might generate some false positives from time to time, but considering the wide range of fraudulent attempts Onfido is able to identify, this is a very small inconvenience. Review collected by and hosted on G2.com.

Onfido does their best to improve and resolve issues as soon as they can. They take care of us really well, and ensure continuous success. Review collected by and hosted on G2.com.

Onfido is quite costly in terms of investment, as well as updates or requested enhancements don't come as quickly as we would want since many entities use it. Review collected by and hosted on G2.com.

Identity verification made fast as well as its great human support. We use the service daily, onboarding an average of more than 1,000 customers. Review collected by and hosted on G2.com.

Document segregation on Malaysian market not fully comprehensive Review collected by and hosted on G2.com.

Dashboard reports and results display is exactly what we need for the business. API integration easy. Review collected by and hosted on G2.com.

Associated costs with volume - although this is just a necessary evil! Review collected by and hosted on G2.com.

ease of use, makes user turn head 90 degrees to detect deep fake, and watchlist. Review collected by and hosted on G2.com.

Receiving 4 emails per person's identification is a little annoying, but its easy to use and easy to view. Review collected by and hosted on G2.com.

I highly recommend Onfido. It's a reliable and user-friendly solution for identity verification. Review collected by and hosted on G2.com.

Some users find Onfido's verification process time-consuming, and there have been occasional delays in customer support response times Review collected by and hosted on G2.com.

The solution works and does not require a lot of maintenance on the client side Review collected by and hosted on G2.com.

We have not been able to influence IDV completion rates to be even higher Review collected by and hosted on G2.com.

Its a fairly stable provider for a critical risk service Review collected by and hosted on G2.com.

Analytics on the data we put through onfido could be improved. Also developer transparency on upgrades in OS level dependencies have not been that clear. Review collected by and hosted on G2.com.