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What I like best about OneTrust Privacy Automation is its ability to centralize and streamline complex privacy workflows across global regulations. The platform offers a wide range of pre-built templates and automation features that significantly reduce manual effort, especially for tasks like Data Subject Access Requests (DSARs), records of processing activities (RoPAs), and cookie consent management.
The integration capabilities are also impressive — OneTrust connects well with common data systems, allowing for more accurate data mapping and easier risk assessments. I also appreciate the frequent updates to reflect changing global privacy laws, which helps ensure compliance without needing constant manual monitoring.
The user interface is modern and relatively intuitive, and the modular setup lets organizations scale based on their needs — from small teams to enterprise-wide programs. Review collected by and hosted on G2.com.
While OneTrust is a powerful platform, it can be overwhelming to implement and navigate, especially for new users or smaller teams. The sheer number of modules and customization options, while useful, can make the initial setup complex and time-consuming without dedicated support or training.
Additionally, some users may find the pricing model a bit opaque — costs can add up quickly as you add more modules or scale usage across departments. There’s also a learning curve associated with configuring automation rules and integrating with internal systems, which may require technical expertise or consulting support.
Finally, while the interface is modern, certain workflows (like RoPA generation or DPIAs) could benefit from more intuitive navigation or clearer guidance within the tool. Review collected by and hosted on G2.com.
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