Best Managed Detection and Response (MDR) Software
BS
Managed detection and response (MDR) software provides security monitoring and mitigation solutions for businesses. MDR providers proactively monitor their customers’ networks, endpoints, and other IT resources for security incidents. Upon detection of threats, the MDR provider will investigate and resolve issues without requiring direct response from their client. Companies use MDR services to protect themselves against web-based threats without requiring the use of dedicated onsite security staff.
MDR is conceptually related to both incident response software and endpoint detection and response software but solves the same issues in the form of a managed service. Comparatively, MDR services require less hands-on work for businesses and provide peace of mind without additional staffing and security solutions.
To qualify for inclusion in the Managed Detection and Response category, a provider must:
Monitor client networks and endpoints for security incidents
Resolve threats on the client’s behalf
Provide these managed services without the need of client assistance
Best Managed Detection and Response (MDR) Software At A Glance
Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Sophos Managed Detection and Response (MDR) provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully-managed service.
Users
- IT Manager
- IT Director
Industries
- Information Technology and Services
- Retail
Market Segment
- 57% Mid-Market
- 27% Enterprise
Sophos MDR Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Threat Detection
36
Ease of Use
31
Customer Support
29
24/7 Availability
28
Continuous Monitoring
25
Cons
Expensive
22
Communication Issues
10
False Positives
10
Implementation Challenges
7
Integration Issues
7
Sophos MDR features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.4
Proactive threat hunting
Average: 8.8
9.2
Automated remediation
Average: 8.5
9.2
Automated investigation
Average: 8.7
Seller Details
HQ Location
OxfordshireTwitter
@Sophos36,966 Twitter followers
(720)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Managed Detection and Response (MDR) software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Huntress is a comprehensive cybersecurity solution designed specifically for the Fortune 5,000,000 and the managed service providers (MSPs) that support them. This platform combines advanced technolog
Users
- Owner
- President
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 81% Small-Business
- 16% Mid-Market
Huntress Managed EDR Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
237
Ease of Use
213
Threat Detection
175
Deployment Ease
131
Easy Deployment
117
Cons
Improvements Needed
38
False Positives
28
Limited Features
24
Alert Issues
23
Inefficient Alert System
22
Huntress Managed EDR features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Proactive threat hunting
Average: 8.8
9.3
Automated remediation
Average: 8.5
9.5
Automated investigation
Average: 8.7
Seller Details
HQ Location
Ellicott City, USTwitter
@HuntressLabs34,456 Twitter followers
(237)4.8 out of 5
4th Easiest To Use in Managed Detection and Response (MDR) software
View top Consulting Services for Blackpoint Cyber
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Blackpoint Cyber is the forerunner in the managed detection and response space, leveraging our proprietary ecosystem to help our partners fight back and win against cyberthreats. We have served the co
Users
- President
- Owner
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 81% Small-Business
- 18% Mid-Market
Blackpoint Cyber Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
81
Ease of Use
56
Alerts
45
Team Professionalism
45
Threat Detection
45
Cons
Portal Issues
20
Expensive
19
Integration Issues
16
Inefficient Alert System
12
Poor Reporting
10
Blackpoint Cyber features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.5
Proactive threat hunting
Average: 8.8
9.0
Automated remediation
Average: 8.5
9.2
Automated investigation
Average: 8.7
Seller Details
Twitter
@blackpointus1,471 Twitter followers
By Malwarebytes
(1,016)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Managed Detection and Response (MDR) software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ThreatDown solutions simplify endpoint security by combining Malwarebytes’ award-winning detection and remediation with quick deployment in an easy user-interface – with one agent and one console -- t
Users
- IT Manager
- Owner
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 48% Small-Business
- 41% Mid-Market
ThreatDown Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Security
125
Protection
111
Features
104
Threat Detection
102
Cons
Missing Features
38
Poor Customer Support
38
Communication Issues
33
False Positives
31
Limited Features
26
ThreatDown features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
9.1
Proactive threat hunting
Average: 8.8
9.1
Automated remediation
Average: 8.5
9.2
Automated investigation
Average: 8.7
Seller Details
HQ Location
Santa Clara, CATwitter
@Malwarebytes81,215 Twitter followers
(164)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Managed Detection and Response (MDR) software
View top Consulting Services for Arctic Wolf
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Arctic Wolf® is the market leader in security operations. Using the cloud-native Arctic Wolf® Platform, we help organizations end cyber risk by providing security operations as a concierge service.
Users
- IT Director
- IT Manager
Industries
- Hospital & Health Care
- Banking
Market Segment
- 77% Mid-Market
- 13% Enterprise
Arctic Wolf Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Threat Detection
11
Ease of Use
9
Cybersecurity
8
Features
7
Cons
Expensive
3
Information Management
3
Cybersecurity Risks
2
Security Issues
2
Antivirus Issues
1
Arctic Wolf features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.2
Proactive threat hunting
Average: 8.8
8.1
Automated remediation
Average: 8.5
8.7
Automated investigation
Average: 8.7
Seller Details
HQ Location
Eden Prairie, MNTwitter
@AWNetworks4,052 Twitter followers
By Red Canary
(98)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Managed Detection and Response (MDR) software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Red Canary is a leader in managed detection and response (MDR) and offers a range of products and services via its Security Operations Platform. As the security ally for nearly 1,000 organizations wor
Users
- Security Analyst
Industries
- Financial Services
- Manufacturing
Market Segment
- 56% Enterprise
- 41% Mid-Market
Red Canary Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
40
Threat Detection
24
Alert Management
16
Continuous Monitoring
14
Reliability
14
Cons
Communication Issues
8
Inefficient Alert System
7
Expensive
4
Poor Customer Support
4
Difficult Navigation
3
Red Canary features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Proactive threat hunting
Average: 8.8
8.9
Automated remediation
Average: 8.5
8.9
Automated investigation
Average: 8.7
Seller Details
HQ Location
Denver, ColoradoTwitter
@redcanary29,023 Twitter followers
By Secureworks
(44)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Managed Detection and Response (MDR) software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Secureworks® MDR solution, Taegis™ ManagedXDR, is an industry-leading solution that harnesses the power of AI with human expertise to deliver 24/7 threat monitoring, detection, investigation, and resp
Users
No information available
Industries
- Financial Services
Market Segment
- 50% Mid-Market
- 39% Enterprise
Secureworks Taegis ManagedXDR Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Threat Detection
11
Staff Expertise
9
Ease of Use
8
Easy Integrations
7
Cons
Communication Issues
4
Implementation Challenges
4
Learning Curve
4
Limited Integration
3
Expensive
2
Secureworks Taegis ManagedXDR features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.2
Proactive threat hunting
Average: 8.8
8.0
Automated remediation
Average: 8.5
8.6
Automated investigation
Average: 8.7
Seller Details
HQ Location
Atlanta, USTwitter
@SecureWorks25,027 Twitter followers
By eSentire
(195)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Managed Detection and Response (MDR) software
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
eSentire, Inc., the Authority in Managed Detection and Response (MDR), protects the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown
Users
- CTO
- Director of IT
Industries
- Financial Services
- Legal Services
Market Segment
- 59% Mid-Market
- 24% Enterprise
eSentire Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Staff Expertise
15
Response Time
12
Customer Support
10
Reliability
8
Threat Detection
8
Cons
Inefficient Alert System
5
Difficult Navigation
3
Expensive
3
Learning Curve
3
Access Restrictions
2
eSentire features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
9.3
Proactive threat hunting
Average: 8.8
8.8
Automated remediation
Average: 8.5
8.9
Automated investigation
Average: 8.7
Seller Details
HQ Location
Waterloo, OntarioTwitter
@eSentire6,393 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
CrowdStrike’s leading cloud-based Falcon platform protects your systems through a single lightweight sensor — there is no on-premises equipment to be maintained, managed or updated, and no need for fr
Users
- Security Analyst
- Cyber Security Analyst
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 53% Enterprise
- 39% Mid-Market
CrowdStrike Falcon Endpoint Protection Platform Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
55
Ease of Use
47
Security
46
Threat Detection
41
Detection
40
Cons
Missing Features
15
Limited Features
13
Expensive
12
Complexity
11
Difficult Navigation
11
CrowdStrike Falcon Endpoint Protection Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
9.0
Proactive threat hunting
Average: 8.8
9.0
Automated remediation
Average: 8.5
8.9
Automated investigation
Average: 8.7
Seller Details
Twitter
@CrowdStrike106,466 Twitter followers
Ownership
NASDAQ: CRWD
By Expel
(63)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Managed Detection and Response (MDR) software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Expel is the leading managed detection and response (MDR) provider trusted by some of the world’s most recognizable brands to expel their adversaries, minimize risk, and build security resilience. Exp
Users
No information available
Industries
- Computer Software
- Financial Services
Market Segment
- 51% Enterprise
- 32% Mid-Market
Expel Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
19
Security
19
Detection
15
Ease of Use
15
Easy Integrations
15
Cons
Lack of Features
8
Expensive
7
Limited Integration
7
Communication Issues
6
Inefficient Alert System
5
Expel features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.0
Proactive threat hunting
Average: 8.8
8.1
Automated remediation
Average: 8.5
9.0
Automated investigation
Average: 8.7
Seller Details
HQ Location
Herndon, VirginiaTwitter
@ExpelSecurity12,773 Twitter followers
(33)4.9 out of 5
8th Easiest To Use in Managed Detection and Response (MDR) software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Huntress Managed Identity Threat Detection & Response (ITDR) is a specialized cybersecurity solution designed to help organizations safeguard their identity systems against a range of identity-bas
Users
No information available
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 94% Small-Business
- 3% Enterprise
Huntress Managed ITDR Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Threat Detection
12
Continuous Monitoring
7
Alert Management
6
Customer Support
5
Response Time
5
Cons
Inefficient Alert System
4
Inadequate Detection
2
Limited Control
2
Poor Reporting
2
Poor User Interface
2
Huntress Managed ITDR features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.5
Proactive threat hunting
Average: 8.8
9.4
Automated remediation
Average: 8.5
9.5
Automated investigation
Average: 8.7
Seller Details
HQ Location
Ellicott City, USTwitter
@HuntressLabs34,456 Twitter followers
By Fortra
(253)4.5 out of 5
14th Easiest To Use in Managed Detection and Response (MDR) software
View top Consulting Services for Alert Logic MDR
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Fortra's Alert Logic Managed Detection and Response (MDR) is designed to help organizations enhance their cybersecurity posture by providing continuous monitoring, threat detection, and incident respo
Users
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 53% Mid-Market
- 35% Enterprise
Alert Logic MDR Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Threat Detection
14
Alert Management
9
Deployment Ease
9
Ease of Use
9
Visibility
9
Cons
Learning Curve
12
Expensive
9
Inefficient Alert System
5
Complex Configuration
4
Difficult Navigation
4
Alert Logic MDR features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.7
Proactive threat hunting
Average: 8.8
8.3
Automated remediation
Average: 8.5
8.2
Automated investigation
Average: 8.7
Seller Details
HQ Location
Eden Prairie, MinnesotaTwitter
@fortraofficial2,407 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Security and Compliance Automation Platform for complete business protection 24/7. - Monitor and prevent threats 24/7 - Detect, respond, and remediate - Comply with ISO 27001 and SOC 2 - Integrate yo
Users
No information available
Industries
- Information Technology and Services
- Marketing and Advertising
Market Segment
- 65% Mid-Market
- 23% Small-Business
UnderDefense MAXI Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Threat Detection
14
Cybersecurity
8
24/7 Availability
6
Easy Integrations
6
Monitoring
5
Cons
Learning Curve
6
Complex Setup
2
Difficult Setup
2
Dashboard Issues
1
Implementation Challenges
1
UnderDefense MAXI features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Proactive threat hunting
Average: 8.8
9.8
Automated remediation
Average: 8.5
10.0
Automated investigation
Average: 8.7
Seller Details
Twitter
@underdefense153 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Cynet is the ultimate All-in-One Managed Cybersecurity Platform that delivers robust and comprehensive protection for small to medium enterprises (SMEs) while maximizing operational efficiency for man
Users
- SOC Analyst
- Technical Engineer
Industries
- Computer & Network Security
- Information Technology and Services
Market Segment
- 59% Mid-Market
- 34% Small-Business
Cynet - All-in-One Cybersecurity Platform Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
50
Threat Detection
39
Security
37
Features
35
Customer Support
26
Cons
Missing Features
14
Poor Interface
12
Slow Performance
11
Alert Issues
10
Difficult Navigation
10
Cynet - All-in-One Cybersecurity Platform features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.3
Proactive threat hunting
Average: 8.8
9.5
Automated remediation
Average: 8.5
9.4
Automated investigation
Average: 8.7
Seller Details
HQ Location
Boston, MATwitter
@Cynet3601,091 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
With Cybereason MDR, our Defenders are an extension of your team, applying the best response every time for every threat at unprecedented speed and scale.
Users
No information available
Industries
No information available
Market Segment
- 50% Enterprise
- 50% Mid-Market
Cybereason Managed Detection and Response Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Response Time
3
Threat Detection
3
Ease of Use
2
Immediate Response
2
Endpoint Security
1
Cons
Communication Issues
1
Expensive
1
False Positives
1
Poor Customer Support
1
Slow Performance
1
Cybereason Managed Detection and Response features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.4
Proactive threat hunting
Average: 8.8
8.6
Automated remediation
Average: 8.5
8.3
Automated investigation
Average: 8.7
Seller Details
Twitter
@cybereason16,022 Twitter followers
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