--- title: Ondato Reviews meta\_title: 'Ondato Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 80 reviews by the users' company size, role or industry to find out how Ondato works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 80 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- ### Ondato Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [(33 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [(20 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [(15 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [(6 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ondato ##### 1. Verification Efficiency Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [ See 33 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 2. Fraud Prevention Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [ See 20 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 3. ID Verification Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 4. Security Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 5. Ease of Use Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [ See 15 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine D.") CD Catherine D. Mid-Market (51-1000 emp.) 5.0/5 "How Ondato Quietly Became Our Safety Net" What do you like about Ondato? Every region seemed to have its own rules, and every new client meant another checklist, another background check, another pile of documents to comb t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you like about Ondato? Ondato came through when we needed them the most. We had a huge sporting event coming up — millions of people, massive onboarding rush — and our old K ### 5 Cons or Disadvantages of Ondato ##### 1. Slow Performance Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [ See 6 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "I felt safe, secure, and in control—finally, a verification process I can trust!" What do you dislike about Ondato? Not much, really. If I had to nitpick, the camera took a couple of seconds to focus when I uploaded my ID, but it still worked just fine. ![Alexis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis C.") AC Alexis C. Mid-Market (51-1000 emp.) 5.0/5 "Comes with good documentation" What do you dislike about Ondato? I don't like the learning curves. It is a little bit slow and is not helpful for nontechnical users. ##### 2. Delays in Process Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) See Related User Reviews AR Alejandro R. Mid-Market (51-1000 emp.) 5.0/5 "The Day We Stopped Worrying About Compliance and Started Growing Again" What do you dislike about Ondato? While it supports documents from 192 countries, some regional document types or new national ID formats may take time to be fully integrated. ![Joan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan B.") JB Joan B. Mid-Market (51-1000 emp.) 5.0/5 "Eliminates the manual bottlenecks and legal guesswork we used to face in onboarding" What do you dislike about Ondato? It takes more than usual time for initial implementation across multiple legacy systems. But their support team is highly responsive and takes the nec ##### 3. Verification Issues Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you dislike about Ondato? At times, the accuracy can slightly vary with low-light webcam conditions or very young faces, so user instructions are important during verification. ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ##### 4. ID Verification Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Biometric authentication impressed us with its accuracy and ease of use" What do you dislike about Ondato? If the lightning isn't ideal, the verification process can fail occasionally. Here,blur photos or images can also fail for identity verification. ##### 5. Integration Issues Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you dislike about Ondato? The integration with our legacy CRM process is somehow tricky and took a few weeks.Also the custom API documentation could be a bit more detailed. Onc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you dislike about Ondato? Nothing major, but the integration guides could be a little easier for devs to follow. We had to call their support team a few times — thankfully, the OH Olaf H. CBDO Small-Business (50 or fewer emp.) 2/16/2022 "Inovative simplicity" 5/5 What do you like best about Ondato? As a player in the crypto sphere, we evaluate the security of assets and users' personal data, quality and time. Our company is scrupulous at selecting partners and tools to ensure safety. The cooperation with Ondato satisfies our values and allows us to provide our users with a quick and professional identity verification tool, in addition, this way is safe. The Ondato team is flexible and open to modifications that are necessary to use the product for the particular company. Review collected by and hosted on G2.com. What do you dislike about Ondato? So far, the integration and all organisational and cooperative issues were solved in a very smooth way. We hope that the list of supported countries will be expanded soon. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? We are using the users' identification tool to complete the verification process and allow our customers to use our services. We would like to emphasize a few advantages: a variety of accepted documents, time of verification (up to 60 seconds) and simplicity of the process. Review collected by and hosted on G2.com. Show More 4/11/2022 Validated ReviewerSource: Organic MJ Max J. CEO Small-Business (50 or fewer emp.) 5/30/2022 "I have worked with Ondato for a long time in various workplaces and it never fails." 5/5 What do you like best about Ondato? Most important aspect of Ondato is not only the great tech solution, but human interactions with their staff. They are extremely helpful and they love their job. Their soft is very easy to use, and they know how to make everything work for your company on top-notch level. Review collected by and hosted on G2.com. What do you dislike about Ondato? There were a few difficulties at the very beginning, however, this applies to any new software that you implement into your workspace. As mentioned - people solve it all. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Ondato helps financial institutions or any other entities willing to properly identify and verify the identity of their users and provides in-depth screening analysis. If you run an online business and you need to identify and check your users - this tool is best solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RK Rita K. Consultant Small-Business (50 or fewer emp.) 5/4/2022 "Reliable partner" 5/5 What do you like best about Ondato? Supportive and flexible approach, especially Service Support team. Review collected by and hosted on G2.com. What do you dislike about Ondato? There are no complaints or unpleasant situations identified. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? SafeRE is a Singapore based digital marketplace for real estate investments and financing. SafeRE was actively sourcing for a service provider, offering identity check and verification services. Ondato has outperformed many peers around the world then. Today Ondato is our reliable partner with a greatly balanced composition of values, expertise, service quality and costs. Ondato services ensure the onboarding process being secure and easy for SafeRE customers. SafeRE Fintech industry Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Small-Business (50 or fewer emp.) 8/1/2022 "Just what we needed" 5/5 What do you like best about Ondato? They have excellent customer service and a solid product. They seem to be far ahead of the competition and are always looking for ways to improve their services. Review collected by and hosted on G2.com. What do you dislike about Ondato? There is nothing we can think of that we don't like. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? We use Ondato's identity verification and authentication services. We believe that using their services has made our screening processes easier and safer than before, freeing up more time for us to concentrate on growing our business. We would highly recommend it to any company looking to streamline and secure its KYC processes. Review collected by and hosted on G2.com. Show More 8/10/2022 Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") TF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/31/2022 "Does Exactly what we need it to." 5/5 What do you like best about Ondato? Their service is quite user-friendly and does not consume any significant amount of one's time. Review collected by and hosted on G2.com. What do you dislike about Ondato? Can't say there is anything so far. All good and easy. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? We take advantage of their authentication and onboarding services. Because of their systems, we were able to save a significant amount of time, which we then put into other aspects of our business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 4/27/2022 "Ondato provides solid solutions for Fintech needs in managing AML/CTF obligations." 5/5 What do you like best about Ondato? Ondato shows that it is a customer-centric and innovative company. As a business, we appreciate a collaborative approach as fast passed address any issues or questions. Review collected by and hosted on G2.com. What do you dislike about Ondato? Currently, solutions provided by the Ondato are not integrated into a one-stop solution, but I believe they have the potential to become the leading wide-range solution. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? The company is using a remote ID verification solution and a customer screening solution. Both solutions help to manage the customer AML/CTF lifecycle in a timely and compliant manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Viktorija S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Viktorija S.") VS Viktorija S. Product Owner Small-Business (50 or fewer emp.) 4/11/2022 "Ondato service review" 4.5/5 What do you like best about Ondato? Support and attention to you as a customer are exceptional. Always ready to help. Review collected by and hosted on G2.com. What do you dislike about Ondato? The service performance is solid, and only wishes that for the end-user it would be more intuitive to use. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Using such services as SMS signing, user authentification and identity verification and due- diligence checks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 1/7/2022 "Easy to use and fast response" 5/5 What do you like best about Ondato? In our business, authentification is the first step that impresses the user. So it is significant for us that the system is innovative and fast, therefore we are very pleased with the solution provided by Ondato. Review collected by and hosted on G2.com. What do you dislike about Ondato? So far, we have only lacked the identification of legal entities, but to our knowledge, Ondato already has / is currently developing a solution for this. We look forward to trying it and sharing our insights. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? We use Ondato to identify our users. As a result, we do not need to create our own solution and interfaces with foreign registers, so the process is faster and easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Mid-Market (51-1000 emp.) 1/21/2022 "Profesional team" 5/5 What do you like best about Ondato? Client care and always ready to help. Easy programme to use. Review collected by and hosted on G2.com. What do you dislike about Ondato? It would be nice to get the instant response after the client's online identification to my email. Review collected by and hosted on G2.com. Recommendations to others considering Ondato: Smart and very professional team, I can trust them. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? An easy client identification process and information about PEPs and sanctions are provided in one report. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Darius V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darius V.") DV Darius V. Chief Marketing Officer, Co-founder Small-Business (50 or fewer emp.) 1/7/2022 "impeccable" 5/5 What do you like best about Ondato? Ondato provides a seamless experience for our customers and is quick to react to nonstandard situations Review collected by and hosted on G2.com. What do you dislike about Ondato? Vary satisfied about the service Ondato provides Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Complete KYC and AML management Review collected by and hosted on G2.com. 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