--- title: Ondato Reviews meta\_title: 'Ondato Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 80 reviews by the users' company size, role or industry to find out how Ondato works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 80 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- ### Ondato Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [(33 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [(20 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [(15 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [(6 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ondato ##### 1. Verification Efficiency Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [ See 33 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 2. Fraud Prevention Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [ See 20 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 3. ID Verification Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 4. Security Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 5. Ease of Use Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [ See 15 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine D.") CD Catherine D. Mid-Market (51-1000 emp.) 5.0/5 "How Ondato Quietly Became Our Safety Net" What do you like about Ondato? Every region seemed to have its own rules, and every new client meant another checklist, another background check, another pile of documents to comb t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you like about Ondato? Ondato came through when we needed them the most. We had a huge sporting event coming up — millions of people, massive onboarding rush — and our old K ### 5 Cons or Disadvantages of Ondato ##### 1. Slow Performance Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [ See 6 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "I felt safe, secure, and in control—finally, a verification process I can trust!" What do you dislike about Ondato? Not much, really. If I had to nitpick, the camera took a couple of seconds to focus when I uploaded my ID, but it still worked just fine. ![Alexis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis C.") AC Alexis C. Mid-Market (51-1000 emp.) 5.0/5 "Comes with good documentation" What do you dislike about Ondato? I don't like the learning curves. It is a little bit slow and is not helpful for nontechnical users. ##### 2. Delays in Process Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) See Related User Reviews AR Alejandro R. Mid-Market (51-1000 emp.) 5.0/5 "The Day We Stopped Worrying About Compliance and Started Growing Again" What do you dislike about Ondato? While it supports documents from 192 countries, some regional document types or new national ID formats may take time to be fully integrated. ![Joan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan B.") JB Joan B. Mid-Market (51-1000 emp.) 5.0/5 "Eliminates the manual bottlenecks and legal guesswork we used to face in onboarding" What do you dislike about Ondato? It takes more than usual time for initial implementation across multiple legacy systems. But their support team is highly responsive and takes the nec ##### 3. Verification Issues Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you dislike about Ondato? At times, the accuracy can slightly vary with low-light webcam conditions or very young faces, so user instructions are important during verification. ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ##### 4. ID Verification Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Biometric authentication impressed us with its accuracy and ease of use" What do you dislike about Ondato? If the lightning isn't ideal, the verification process can fail occasionally. Here,blur photos or images can also fail for identity verification. ##### 5. Integration Issues Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you dislike about Ondato? The integration with our legacy CRM process is somehow tricky and took a few weeks.Also the custom API documentation could be a bit more detailed. Onc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you dislike about Ondato? Nothing major, but the integration guides could be a little easier for devs to follow. We had to call their support team a few times — thankfully, the ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 3/26/2023 "Great tool for Identity verification" 5/5 What do you like best about Ondato? Simple and reliable tool. All issues are solved quickly Review collected by and hosted on G2.com. What do you dislike about Ondato? Initial integration was a bit tricky, but after that everything was smooth Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? We can quickly verify our business clients and screen them for AML Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP Jonas P. COO Small-Business (50 or fewer emp.) 11/24/2022 "Easy to use and reliable software" 4/5 What do you like best about Ondato? The product functionality suite that ondato offers is quite broad and flexible. One can choose all the necessary functionalities and tailor the product to maximise the efficiency. Review collected by and hosted on G2.com. What do you dislike about Ondato? No certain things are worth mentioning up to this date. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Ondato helps us to minimize the both fraud and reputational risk in onboarding new tutors Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Petras L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Petras L.") PL Petras L. AML Officer Mid-Market (51-1000 emp.) 5/2/2022 "Worth a try!" 4/5 What do you like best about Ondato? as a relatively new company, Ondato has managed to find its niche in the market and offer advanced technology solutions for the companies having AML/KYC obligations. Their platform is super easy to use, it is intuitive and user friendly. On top of the basic features, it offers additional solutions which help your business in solving due diligence challenges. Review collected by and hosted on G2.com. What do you dislike about Ondato? So far nothing major we have identified, maybe it was weird in the very beginning of starting using Ondato that it was rather slow, but apparently it was not set up yet for the final configuration for a production use. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? We are solving the remote identity verification issues - we can easily provide a link for a verification to our client who can easily go through identification process. In addition Ondato gives a sanctions/PEP screening functionality which saves costs and additional resources, instead of acquiring a seperate tool for that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Omaras A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omaras A.") OA Omaras A. Chief Executive Officer Small-Business (50 or fewer emp.) 11/16/2022 "quality service, good pricing, and great CS" 4.5/5 What do you like best about Ondato? Customer support is always there to provide help in any question that may arrise, more than once it helped us promptly to resolve any issues we have faced Review collected by and hosted on G2.com. What do you dislike about Ondato? Blurry images from time to time, the customer have to press on a "take picture" instead of auto capture Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Remote customer verification Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Enterprise (\> 1000 emp.) 8/25/2022 "Onboarding made easy" 5/5 What do you like best about Ondato? An Onboarding service that is easy to navigate has a great interface that is user-friendly and makes KYC as simple as it cat get. Review collected by and hosted on G2.com. What do you dislike about Ondato? A few minor glitches arose during the initial set-up, but Ondato quickly returned with a fix. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? The tedious and time-consuming process of manually combing through all of the customer documents in order to confirm their authenticity was the primary source of our problems. Thanks to Ondato, everything is now automated and a lot more secure. Review collected by and hosted on G2.com. Show More 11/30/2022 Current UserValidated ReviewerSource: Organic ![Alex R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex R.") AR Alex R. CCO Small-Business (50 or fewer emp.) 11/25/2022 "Founder" 5/5 What do you like best about Ondato? Great product and attitude towards partners. Review collected by and hosted on G2.com. What do you dislike about Ondato? The flow of KYC should be more adjustable/configurable Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Ondato is solving multiple issues simultaneously, such as identification, screening and monitoring, in a very straightforward way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") AC Verified User in Chemicals Enterprise (\> 1000 emp.) 8/26/2022 "An excellent KYC solution" 5/5 What do you like best about Ondato? The onboarding service provided by Ondato is simple and easy to use Review collected by and hosted on G2.com. What do you dislike about Ondato? Their services are a touch pricy but worthwhile Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Initially, Ondato has been helpful in automating previously manual tasks and cutting down on the amount of time spent on the process of onboarding new clients. And most recently, their sanction screening has greatly aided our company. Review collected by and hosted on G2.com. Show More 12/6/2022 Current UserValidated ReviewerSource: Organic LJ Lukas J. AML Officer Small-Business (50 or fewer emp.) 12/1/2022 "Amazing experience" 5/5 What do you like best about Ondato? Clear reasons for rejection. Easy to use. Review collected by and hosted on G2.com. What do you dislike about Ondato? Nothing. Everything works according to thr expectations. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Identifying fraud, helping with KYC operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Laura M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura M.") LM Laura M. Legal Counsel Small-Business (50 or fewer emp.) 11/3/2022 "Smart tool to assess and manage AML risks." 5/5 What do you like best about Ondato? Smart and not static solution. Easy to use. All-in-one solution that helps to tackle AML processes more effectively. Review collected by and hosted on G2.com. What do you dislike about Ondato? Nothing to be mentioned. Looking forward for new features. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Ondato helps us to automate the majority of day-to-day AML tasks and solve them in an efficient and more effective way. Review collected by and hosted on G2.com. Show More 12/6/2022 Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/18/2022 "Superior services" 5/5 What do you like best about Ondato? A verification method that is straightforward, fast, and reliable. It makes screening new customers prompt and efficient. This helps to significantly cut down on the amount of work that we need to do. Review collected by and hosted on G2.com. What do you dislike about Ondato? The initial setup took a little bit longer than anticipated for us to complete. But things have been running rather efficiently since. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? At this time, we are meeting all of our KYC requirements using Ondato. Their services are extremely streamlined. They cover a huge number of documents coming from all corners of the world, and their procedure takes nearly no time at all. Review collected by and hosted on G2.com. 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