--- title: Ondato Reviews meta\_title: 'Ondato Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 80 reviews by the users' company size, role or industry to find out how Ondato works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 80 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- ### Ondato Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [(33 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [(20 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [(15 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [(6 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ondato ##### 1. Verification Efficiency Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [ See 33 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 2. Fraud Prevention Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [ See 20 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 3. ID Verification Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 4. Security Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 5. Ease of Use Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [ See 15 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine D.") CD Catherine D. Mid-Market (51-1000 emp.) 5.0/5 "How Ondato Quietly Became Our Safety Net" What do you like about Ondato? Every region seemed to have its own rules, and every new client meant another checklist, another background check, another pile of documents to comb t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you like about Ondato? Ondato came through when we needed them the most. We had a huge sporting event coming up — millions of people, massive onboarding rush — and our old K ### 5 Cons or Disadvantages of Ondato ##### 1. Slow Performance Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [ See 6 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "I felt safe, secure, and in control—finally, a verification process I can trust!" What do you dislike about Ondato? Not much, really. If I had to nitpick, the camera took a couple of seconds to focus when I uploaded my ID, but it still worked just fine. ![Alexis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis C.") AC Alexis C. Mid-Market (51-1000 emp.) 5.0/5 "Comes with good documentation" What do you dislike about Ondato? I don't like the learning curves. It is a little bit slow and is not helpful for nontechnical users. ##### 2. Delays in Process Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) See Related User Reviews AR Alejandro R. Mid-Market (51-1000 emp.) 5.0/5 "The Day We Stopped Worrying About Compliance and Started Growing Again" What do you dislike about Ondato? While it supports documents from 192 countries, some regional document types or new national ID formats may take time to be fully integrated. ![Joan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan B.") JB Joan B. Mid-Market (51-1000 emp.) 5.0/5 "Eliminates the manual bottlenecks and legal guesswork we used to face in onboarding" What do you dislike about Ondato? It takes more than usual time for initial implementation across multiple legacy systems. But their support team is highly responsive and takes the nec ##### 3. Verification Issues Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you dislike about Ondato? At times, the accuracy can slightly vary with low-light webcam conditions or very young faces, so user instructions are important during verification. ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ##### 4. ID Verification Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Biometric authentication impressed us with its accuracy and ease of use" What do you dislike about Ondato? If the lightning isn't ideal, the verification process can fail occasionally. Here,blur photos or images can also fail for identity verification. ##### 5. Integration Issues Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you dislike about Ondato? The integration with our legacy CRM process is somehow tricky and took a few weeks.Also the custom API documentation could be a bit more detailed. Onc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you dislike about Ondato? Nothing major, but the integration guides could be a little easier for devs to follow. We had to call their support team a few times — thankfully, the ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/20/2023 "Easy to use" 2/5 What do you like best about Ondato? Like the design, functionality of green color. Review collected by and hosted on G2.com. What do you dislike about Ondato? If you leave the page after 15 minutes, it refreshes again, which is sometimes annoying because you have to enter the customer's data sometimes a second time. Sometimes not opening PEP windows. Lithuanian characters do not work. Shows a coincidence for completely unrelated individuals. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? - Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/20/2023 "Using for IDV and screening" 3.5/5 What do you like best about Ondato? User-friendly design, quick and prompt customer support. Review collected by and hosted on G2.com. What do you dislike about Ondato? Missing functionalities (for example, ability to rule out each potential sanctions/pep/adverse media matches, ability to close potential matches in bulk with 1 comment); lack of adverse media resources (compared to other providers). Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Performing remote identity verification sessions and sanctions, pep, adverse media screening. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 11/2/2023 "Good experience" 4/5 What do you like best about Ondato? Ondato offers a wide range of verification methods, including document scanning, facial recognition, and biometric authentication, ensuring a high level of security and accuracy. Overall, Ondato's onboarding system is highly regarded for its ease of use and robust verification capabilities. Good and fast customer support. Review collected by and hosted on G2.com. What do you dislike about Ondato? There are still areas for improvement in automation, such as automatic ongoing monitoring, matching accuracy etc. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Constantly improving their functionality and options. Ondato adds various new features such as blacklists, document expiry monitoring etc. Review collected by and hosted on G2.com. Show More 12/21/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/24/2023 "I'm using the service for few months and it works quite good" 4/5 What do you like best about Ondato? Very good and fast customer support. Easy to use. Review collected by and hosted on G2.com. What do you dislike about Ondato? Doesn't process Italian and Greek paper IDs. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Identity verification is a must for our KYC process and Ondato was implemented to meet the requiriments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 9/12/2023 "Overall , great experience" 4.5/5 What do you like best about Ondato? Customer friendly interface - really easy to use and intuitive; great customer support - quick , comprehensive replies and helpful attitude. I prefer it to majority of the competitors Review collected by and hosted on G2.com. What do you dislike about Ondato? I have encountered several cases where adverse media or pep status was missed during customer screening which was revealed after additional screening using another provider Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? helps prevent identity fraud, helps prevent human error in identity and documents verification; the resulting reports are understandable and easy to use - that also cuts time costs for employees Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") UG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 10/30/2023 "The system Ondato is easy to understand, everything is clear and can be found very quickly." 4.5/5 What do you like best about Ondato? AML screening is easy to conduct, very helpful that you can choose a type between natural and legal. Review collected by and hosted on G2.com. What do you dislike about Ondato? Some potential hits in AML screening section do not contain additional or any sources/information. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? To verify the documents and age of the potential customers, as well to check the customer on daily basis against sanction, adverse media lists etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Audrius D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrius D.") AD Audrius D. Product Manager Financial Services Small-Business (50 or fewer emp.) 4/20/2023 "Smooth sailing" 5/5 What do you like best about Ondato? It has been a positive ride working with the company. The pricing model is fair, which is especially important for companies just starting in the field. At the same time, we've received timely support during the integration phase. The same level of attention continues in our day-to-day activities as well. Review collected by and hosted on G2.com. What do you dislike about Ondato? Features to support automated KYC/KYB for documents in arabic script are still in the works. This will help to have a truly global outreach. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? KYC and AML Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Small-Business (50 or fewer emp.) 6/21/2023 "Thank you for a great service" 5/5 What do you like best about Ondato? Thank you, Ondato, for a great experience! I recently used Ondato's identity verification services, and I was thoroughly impressed. The process is amazing, with no bugs, and the communication with clients was really impressive. Their platform was easy to use, and the team was responsive and professional. I highly recommend their services for anyone in need of hassle-free and trustworthy identity verification. Review collected by and hosted on G2.com. What do you dislike about Ondato? When I worked with Ondato I liked that they care about the client, they go extra mile, and can't think of one single thing I disliked Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? It is benefiting me because it helps me to get to know my customers and quickly onboard them in the company. I believe it's fast and secure way to do the due diligence Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/25/2023 "Simple integration and trustworthy KYC provider" 5/5 What do you like best about Ondato? AML regulations are quite strict while operating in the payments industry. We do not need to search for many service providers because Ondato has it all: provides all of the compliance tools in one! They provide identification verification checks, and age verification checks - which are always accurate, and also help us with KYB. They have an amazing support team, who are always happy to help, no matter time or day. Review collected by and hosted on G2.com. What do you dislike about Ondato? We don’t have any issues present with Ondato. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? We chose Ondato because of its adaptability and flexible solutions. Identity verification and fraud prevention are top-notch and it is crucial in our field of work. We are always sure that our client's data and sensitive information are secure. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") UE Verified User in Environmental Services Small-Business (50 or fewer emp.) 10/24/2023 "Easy-to-implement and easy to use" 4.5/5 What do you like best about Ondato? The continuous improvements, attention to customer Review collected by and hosted on G2.com. What do you dislike about Ondato? Could be faster as it works just a bit slow. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Compliance with ever-growing regulatory scrunity. Review collected by and hosted on G2.com. 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