--- title: Ondato Reviews meta\_title: 'Ondato Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 80 reviews by the users' company size, role or industry to find out how Ondato works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 80 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- ### Ondato Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [(33 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [(20 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [(19 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [(15 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [(6 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [(4 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [(3 mentions)](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ondato ##### 1. Verification Efficiency Users praise Ondato for its **high verification efficiency** , offering fast, accurate identity checks that enhance user experience. [ See 33 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 2. Fraud Prevention Users love Ondato for its **high accuracy in fraud prevention** , enhancing safety without disrupting their workflow. [ See 20 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Made Compliance Feel Simple for My Business" What do you like about Ondato? Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to e ##### 3. ID Verification Users value Ondato for its **efficient ID verification** , enabling quick and accurate identity checks seamlessly integrated into one platform. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277415&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 4. Security Users value Ondato for its **impressive security measures** , which enhance client trust and streamline business operations. [ See 19 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277240&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you like about Ondato? We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verificati ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you like about Ondato? Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis ##### 5. Ease of Use Users praise the **user-friendly authentication tools** of Ondato, enhancing efficiency and simplifying onboarding processes significantly. [ See 15 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277918&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine D.") CD Catherine D. Mid-Market (51-1000 emp.) 5.0/5 "How Ondato Quietly Became Our Safety Net" What do you like about Ondato? Every region seemed to have its own rules, and every new client meant another checklist, another background check, another pile of documents to comb t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you like about Ondato? Ondato came through when we needed them the most. We had a huge sporting event coming up — millions of people, massive onboarding rush — and our old K ### 5 Cons or Disadvantages of Ondato ##### 1. Slow Performance Users experience **slow performance** with Ondato, especially with page loading and camera focus times, hindering usability. [ See 6 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "I felt safe, secure, and in control—finally, a verification process I can trust!" What do you dislike about Ondato? Not much, really. If I had to nitpick, the camera took a couple of seconds to focus when I uploaded my ID, but it still worked just fine. ![Alexis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis C.") AC Alexis C. Mid-Market (51-1000 emp.) 5.0/5 "Comes with good documentation" What do you dislike about Ondato? I don't like the learning curves. It is a little bit slow and is not helpful for nontechnical users. ##### 2. Delays in Process Users experience **delays in process** , particularly with page turning and initial implementation across legacy systems. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1277483&qs=pros-and-cons#reviews) See Related User Reviews AR Alejandro R. Mid-Market (51-1000 emp.) 5.0/5 "The Day We Stopped Worrying About Compliance and Started Growing Again" What do you dislike about Ondato? While it supports documents from 192 countries, some regional document types or new national ID formats may take time to be fully integrated. ![Joan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan B.") JB Joan B. Mid-Market (51-1000 emp.) 5.0/5 "Eliminates the manual bottlenecks and legal guesswork we used to face in onboarding" What do you dislike about Ondato? It takes more than usual time for initial implementation across multiple legacy systems. But their support team is highly responsive and takes the nec ##### 3. Verification Issues Users experience occasional **verification issues** under low light or with younger faces, despite helpful instructions provided. [ See 4 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278390&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Accurate and regulation-ready age estimation that keeps compliance simple" What do you dislike about Ondato? At times, the accuracy can slightly vary with low-light webcam conditions or very young faces, so user instructions are important during verification. ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ##### 4. ID Verification Users suggest that more **customization options for ID verification** would enhance effectiveness and address age-related issues. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=1278821&qs=pros-and-cons#reviews) See Related User Reviews ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Mid-Market (51-1000 emp.) 5.0/5 "Values time, energy, efforts and money" What do you dislike about Ondato? More customization options can make it more effective and user-friendly. Especially, verification process options need to be more in number. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Biometric authentication impressed us with its accuracy and ease of use" What do you dislike about Ondato? If the lightning isn't ideal, the verification process can fail occasionally. Here,blur photos or images can also fail for identity verification. ##### 5. Integration Issues Users find **integration issues** with legacy systems challenging, needing better documentation and faster support for smooth implementation. [ See 3 mentions ](https://www.g2.com/products/ondato/reviews?filters%5Bsentiment_snippet%5D=2233675&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Privacy-first onboarding that helped us meet strict telecom regulations" What do you dislike about Ondato? The integration with our legacy CRM process is somehow tricky and took a few weeks.Also the custom API documentation could be a bit more detailed. Onc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ondato Saved the Day During the Craziest Event Ever" What do you dislike about Ondato? Nothing major, but the integration guides could be a little easier for devs to follow. We had to call their support team a few times — thankfully, the EA Elina A. CEO | Owner Information Technology and Services Small-Business (50 or fewer emp.) 1/15/2025 "Improve business strategy in unique way" 5/5 What do you like best about Ondato? Ondato streamlines our onboarding process and helps us to improve our business. It provides faster and hassle-free service. The valuable insights improve the insights and this is excellent. Review collected by and hosted on G2.com. What do you dislike about Ondato? I like the way Ondato delivers end-to-end onboarding with automated workflows. Video identity verification is my favorite feature for many reasons. It helps me to find out my sales approach fast. The advanced reporting tools keep the security safe. Its data security compliance is excellent. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? The initial inversion process and cost is high. Whenever I need a support team, I get a late response. So they should focus on the support team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Augie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Augie S.") AS Augie S. Founder Venture Capital & Private Equity Small-Business (50 or fewer emp.) 12/19/2024 "Provide verification efficiency in an organised and effective way" 5/5 What do you like best about Ondato? Verification efficiency is the most needed for digital telco service and Ondato provides it with flexibility. I appreciate that their identity verification system follows the privacy rules seriously and ensures it for the clients strictly. It has improved our work quality and sped up the game. Review collected by and hosted on G2.com. What do you dislike about Ondato? I don't like the adverse media findings or sanctions. It takes so much time to find out the reasons for sanctions and work thereby. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? They are very user-friendly and unique in strategy and mindset. We are thrilled to see their responsiveness and solution-oriented features. Whenever we come to them with queries they make us comfortable with quick but effective solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Stacy-Claire I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacy-Claire I.") SI Stacy-Claire I. Senior Onboarding Analyst Mid-Market (51-1000 emp.) 9/13/2024 "Great tool for the live verification of online customers" 5/5 What do you like best about Ondato? It is easy to use, and you can print out full reports with one touch of a button. It does auto prelimanary checks for you and is great for checking whether a document is fake or not. Review collected by and hosted on G2.com. What do you dislike about Ondato? Currently it is only able to do checks passports and Identity Documents in latin letters. The Grecian alphabet, Hebrew, Cyrillic script and Arabic it is unable to identify. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? It helps us to confirm the validitity of the clients we are onboarding, and it checks whether they are sanctioned individuals or not. It also checks whether the quality of the documents is correct and whether the identification documents could be fraudulent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/11/2024 "Easy to use verification software for regulated entities with great customer support." 4/5 What do you like best about Ondato? It is easy to use, customizable, and provides an affordable, yet compliant solution for customer verification. Also, the support is very helpful and solves most issues in a matter of minutes. Review collected by and hosted on G2.com. What do you dislike about Ondato? I feel like the .gif solution for liveness verification, while compliant with EU laws, does not always provide us with enough of a view of the customers' surroundings (in cases of fraud, for example), as some other solutions on the market (which record a video). Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? It allows us to verify the identities of customers remotely in a customer friendly and quick way, but while still complying with EU regulations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Elina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elina B.") EB Elina B. Head of AML Small-Business (50 or fewer emp.) 12/1/2022 "Many years experience with Ondato in Finance and Gambling industry showed great results" 4/5 What do you like best about Ondato? The first advantage of Ondato is their cooperation, time of response, and support, during many years in the banking and finance industry none of the third-party solutions showed such great cooperation, The Team is always responsive and helps with any issues and listens for advice for future product improvements. And the second is product itself and it's price. The product is one of the best in the market, during this years Ondato's growth has been great, product has always improved and the speed of system is user friendly. Prices are one of the best in the market. Review collected by and hosted on G2.com. What do you dislike about Ondato? There is always room for improvement in product itself, such as Risk scoring should be revised and improved a lot, the idea itself is very good, but it should be flexible and adjustable for your partner's business needs. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Support Team is very responsive, most of the issues are solved the same day and even is few hours Review collected by and hosted on G2.com. Show More 4/10/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/15/2024 "Flexible screening tool" 4/5 What do you like best about Ondato? Navigation through Onfido is extremely simlpe - you do not need any form of training or introduction to start using it. All the features are easily accessible, the UX is seamless, and each button or section is self-explanatory. The layout is nice to look at. Review collected by and hosted on G2.com. What do you dislike about Ondato? If there is anything I could suggest, it would be possibility to display more than 12 results on one page - usually, websites have the option to set up the number of viewed elements, and users can choose between, e.g. 10, 25, 50 or 100. For checks which generate, e.g. 20 results, viewing them all in one page instead of reviewing two separate pages would be easier. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Necessity of screening checks. The platform is easy to use, and all the information about potential matches are easily accessible (if in place). They are grouped in a nice, understandable, and logical way. Rarely do I have to use any sources other than Ondato to find information about idividuals or legal entities that I am looking for. I have never contacted Ondato support, as I did not have such need, so I can not elaborate on it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite OR Odilija R. Asistant Enterprise (\> 1000 emp.) 11/13/2024 "Very good working" 5/5 What do you like best about Ondato? The most helpful is business info searching Review collected by and hosted on G2.com. What do you dislike about Ondato? There is nothing that I dislike about Ondato Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Ondato helping me with business finance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IS Ingvaras S. AML manager Small-Business (50 or fewer emp.) 10/11/2024 "Quite nice the experience" 4.5/5 What do you like best about Ondato? They ar eproactive and responsive, and although there sometimes errors (as with all service providers), this is solved always by their support. Review collected by and hosted on G2.com. What do you dislike about Ondato? The price to add a new country can be very expensive as you need to add different operators in that country and pay for each separate operator. Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Id provides with verified identity verification following EU standards of uninterupted id verification. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![MARTYNAS A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MARTYNAS A.") MA MARTYNAS A. Finance Analyst Small-Business (50 or fewer emp.) 3/5/2024 "Great product & efficient service!" 5/5 What do you like best about Ondato? We like the ease of use of their services and integration and implementation, we went live in 1 day with the product. Customer, billing & accounting support is also super fast in responding the inquiries and helping with whatever is needed! Review collected by and hosted on G2.com. What do you dislike about Ondato? At first, their platform could be made a bit easier to understand and navigate. But once you've done it once, it's pretty self explanatory Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? Ondato helps us solve compliance and user protection problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrei M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrei M.") AM Andrei M. MLRO Small-Business (50 or fewer emp.) 4/11/2024 "Identification and Verification" 4.5/5 What do you like best about Ondato? Speed and accuracy of identification and verification process Review collected by and hosted on G2.com. What do you dislike about Ondato? Sometimes wrong decisions ( human factor) Review collected by and hosted on G2.com. What problems is Ondato solving and how is that benefiting you? The process of onboarding clients, as we are an online business and they are helping us with Identification and Verification Review collected by and hosted on G2.com. 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